Jerry at the Verizon store kindly corrected the billing errors today, so my review has been updated to a guarded three stars pending my future billing from the corporation. Verizon maintains a convoluted mess of billing structures and discounts that are difficult for their staff to understand and manage, and of course customers like me get caught in between. Jerry made sure I received what was promised! So nobody at the store lied to me, even though the corp telephone tech stated they did... read more

Very helpful and super nice. Jeffrey was the name of the man who helped get my new phone, and another man helped me with an issue I had when I had to go back in! I couldn't catch his name. Awesome service read more

if I could give it zero stars, I would these employees are so incompetent. They expect you to know how to help yourself with your phone issues. Starting a new claim, picking out a new phone, setting it up. all they do is sit around and talk to each other while people struggle. They're very rude. I would not recommend this Verizon to anybody. read more

One of my favorite Verizon stores in Sacramento. If I could give Leslie 10 stars I would. She helped me buy a new phone a few months ago and she was so sweet and patient with me. I felt like I new her for years. I went in again today to get some help with my new phone, and there was Leslie. She remembered my name. All the employees joined in to help. We even had some laughs. I will definitely go back in the future. read more

Definitely don't come to Verizon they have so many hidden fees it's crazy and the staff is horrible don't recommend at all they are all lazy and have horrible customer service read more

I was very satisfied with my experience at the Auburn Blvd location. Jerry was extremely helpful and professional.

This one was WAY better than the verizon by my house, in Antelope. I never made it in that one. They weren't open when I showed up just after opening time and hung out another 15 minutes. So I came to this one where they helped with what I needed. read more

Eduardo at this location is one of the most rudest and unprofessional salesperson ever. Went to this location this morning to see about the new Google pixel 7 pro phone. He refused to help me stating I needed to pay the upgrade on my current Samsung. Not only did I have the payoff on me, but wanted to purchase the Google phone outright. He told me they charge an extra $35 to set it up and then ask where I had bought my Samsung. I told him Costco and he said, 'They're third party sellers and they suck--most of the time they get the orders screwed up'.. After this, I said to forget it. I refuse to give my business to someone who not only badmouths other businesses, but won't help legitimate business trying to purchase. He has a bad attitude and because of it, lost my sale. read more

The staff don't care about customers time they checked u in and then u have to wait whenever they like to give u service Most of the workers r just chilling , walking around and then going into the back room they know customers r in the hall and waiting So I m just requesting Verizon to talk to the store manager Regarding this issue and this is not the only first time It happened many time read more

BEWARE! I went in because of a free iPhone upgrade promotion and it wasn't until months later did I realize that the contract they had me digitally sign was actually $16.99/mo until paid off! They did a bait and switched me and I can't undo it. Even the Verizon Customer Service Rep on the phone asked me why I didn't sign up for the free phone option and I told him I thought I did. Don't bother going into the store, shitty people with no ethics work there hustling to get their commissions. read more

Worst customer service ever. They refuse to cancel my internet. They won't take back the box. They keep billing me for a service that I don't even use. read more

Today I went into the Verizon Retail Store on Auburn Blvd & Madison Avenue to get help setting up my new SE model iPhone. I was helped by a Verizon representative name Laci! She was very patient , courteous, professional & knowledgeable in assisting me! She effortlessly help me transfer info from my old phone to the new one & install a screen protector. She also listened to my lil story about my ex, life and my birthday. After completing my new SE iPhone set up, she wished me well with a smile. Then as we said goodbye, the whole Verizon staff wished me a Happy belated Birthday....! Laci made my day and is an excellent example of the perfect Verizon Representative! The other staff also made me feel happy to with bday wishes! Great experience & would definitely recommend this Verizon branch to family , friends , anyone!!!!! read more

Wyndham was the absolute best customer service rep I've ever dealt with. After a third party Verizon store locked up my phone for 5 days, Wyndham followed up for me and spent almost 8 hours correcting the issue. read more

HORRIBLE 1 year old son and fiancé were told to wait outside and I received No help at all because the one year old did not have a mask. Absolutely ridiculous if that's store policy. I'd like to see anyone keep a mask On a child that young. Then proceeded to lie and say she's lost several to Covid. I follow the true statistics. Nice try hun. read more

I came to pay to my account and they refused to take cash as a payment, and with a rude tone of voice they said "we not taking the cash for payments" while pointing to the exit. Save you time and avoid that store as much as you can. read more

They absolutely have no customer service whatsoever, came for a simple phone case which of course they have in stock but the gentleman informed me he could not sell it to me I would need to order it on line not to mention he was very rude about it so went across the street to at&t who were more than happy to take my money (if you're that scared stay home ) read more

Absolutely no customer service, my wife went to go look to get a new upgrade on an iPhone and Jon the "Specialist" started out with a Smart tone. Also besides us, an older lady came in to get to pay her phone bill she asked if she had to put in her phone number he responded "well that's what is says doesn't it?!" With a Smart tone. I don't recommend this store to no one! read more

these people will tell you anything that you want to hear to get you to sign. made me wait 1.5 hours to fix the problem that they created. was told one price, billed another. Even if they give you exact totals, it will not be that way on the bill and you cannot fix it over the phone. customer service instructed me to go in to store because they were the only ones that could fix the issue. (Issue being my bill was 200$+ more than was told even after quadruple checking lol) Don't play yourself like I did. Don't let them acting like they know what they are doing fool you into doubting this post! Have a good day read more

Went there to get a phone upgrade and was passed from person to person saying the same thing three separate times. I was told I needed authorization on the account to get a new phone but I am the account manager for it and they didn't seem to get it even when I have them my ID. The guy who finally ended up helping me asked a little too many personal questions and I was very put off by him asking why I didn't want to buy something other than what I came in there for. He never he told me his name and after ordering the phone for me since they didn't have the one I wanted he didn't tell me when it would arrive and that was all. I felt uneasy the whole time and was frustrated that he brought out AirPods to me when I never even mentioned wanting to buy them after trying to get me to get an iPad and an Apple Watch. read more

Waiting for a sim card literally the sales people spend to much time talking about personal life then working. It would be nice for some communication between the sales on phone and the store. When im told 2 hours and on hour 3 i come in and have to sit for 45 mins thats nuts!!!! Horrible customer service. Not impressed at all. read more

This review is for the technician who assisted us. Chris struwe reaffirmed why we chose to leave sprint and upgrade to Verizon. The customer service level does not even compare. We were helped as soon as we arrived, and we were encouraged by Chris when We called to schedule an appt time, to ensure we aren't waiting when we arrived, so it was a great suggestion, and it was so nice to not have to wait around!! Not many people are considerate of others time, so Chris was refreshing to work with. He was efficient, knowledgeable, and helpful in our selections of phones, and listened to our needs and made suggestions to help us decide. Explaining the terms of service can be so confusing but we have had Verizon service now for a few months with zero bill complaints.. Each bill has been as Chris explained to us in the store, no hidden fees, no misunderstanding. Very straight forward. We recently decided to add a line to our account, and transfer my mom's service from Sprint to our new Verizon account, and we called and specifically asked to work with Chris again. Same awesome service, I'll be sending any and all of our friends his way!! read more

Literally the worst experience. The blonde customer service girl (I don't even know her name) was the rudest and most condescending person ever. We came in to upgrade our phones and she kept looking at us like we didn't know anything and trying to push merchandise that we kept saying no nicely and after she just dropped the phones and was like okay you're done. Without helping us with anything. Never coming back, so horrible. read more

I recently was in the Verizon store and a girl name Hanas helped me. Her customer service skills were abysmal. I think with some one on one training and maybe some role play on how to act concerned for the customer she may reach a mediocre level of customer service at best. She seemed more concerned with her hair and make up than the customer. read more

I went in to get the new iPhone and to switch my old one to my kid. It shouldn't have been a horrible ordeal but that's what it turned into, because this place has no customer service. There were like 15 teenagers "working" here and I think I got the laziest one. First, the guy tried to bait and switch me. He had offered me a deal - $80 for a charger/case/screen cover package. Then another employee walked by and happened to notice that the charger wasn't eligible, so they wanted me to pay like $120. It was all very theatrical and I put everything back but the phone. Then, the guy refused to help me get my stuff transferred to the new phone. He gave me some instructions which did not work once I got home. I had to manually delete my apps from my old phone and reinstall them on my new one, and the contacts are still fucked up. Now I'm sitting here pissed, when I should be happy about this huge purchase. I have never left a cell phone store without a working cell phone. Nobody in this store seemed to be interested in doing anything other than cuddling with each other. Fucking horrible!! Seriously thinking about returning the phone and switching providers. read more

Tool alert; bad service warning; and general jerkiness abound. Ive been hearing about the Droid, so thought i'd give it a try. I didn't like it as much as my iPhone so I returned it in 10 days. (FYI, under California law, you have 30 days to return any smartphone, no questions asked.) As i was returning it, the sales guy who sold it to me (Sean) approached me and began aggressively grilling me about the return. I kept smiling and explaining why i thought the phone was inferior and he kept asking me to explain why i thought it was inferior in this aggressive, defensive way. It was really a drag and uncomfortable. Word to the wise, if you want to try a Droid, don't buy it here. And definitely don't buy it from Sean. read more

Even though it was pretty busy inside the store, my wait didn't feel too long. Even if it took a long time that's a petty thing to complain about and I just wish people wouldn't yelp about that. MAKE AN APPT. Anyways, Chris Struwe was amazing. I've had my iPhone 4 for 3+ years now and really needed a new phone. He saw that I needed to update my information in order to make sure I was on the best plan possible. He also made really good suggestions for what items I needed for my new iPhone 6 which he also helped me decide which phone to get. He was nice and very efficient in helping me not only make the best choices but also in understanding the confusing world of cellphones and family plans. He was very honest and even broke down all the basic math of what my bill would end up being. I probably won't go to anyone else for cellphone help but him. Just like servicing your car, dealing with phone companies can be a royal pain. I admire Chris's honesty and efficiency. He was also super friendly and understanding. Make sure Chris helps you! He's the reason I stayed around and bought a new phone finally! read more

Updating my review: A few days after this original post, I received a call from a customer service supervisor (John) and he was much more helpful and we were able to work out getting the screen fixed. They need more people like him and better training for the employees standing out front... read more

Run far away from this store. Went into the location today after being told by Zagg as well as customer service regarding changing out a product and I was told no that is not correct. Called Verizon wireless customer service again. The manager Trevor just kept trying to get the rep off the line when she asked questions and he told her wrong information. I called and started asking the questions to get the correct answers and he got an attitude instead of just stating the answer the first time. I have never been happy with Verizon's customer service. This location is horrible. I will definately be looking into going somewhere ekse. The price I pay a month is not worth dealing with rude managers. read more

My husband and I went in last night to replace his phone. He has a basic phone for several reasons including cost and the fact that he couldn't get data where he works in the woods anyway. The whole time the guy who sold us the phone kept telling us these are "crap phones", "No one uses these phones", "Ypu shouldn't but these junk phones" making fun of us for getting this phone. He was rude and condescending the whole time. I was appalled and almost walked out and canceled my Verizon plan. After a talk with my husband we will be leaving Verizion as soon as he needs a new phone. Not to mention that most of these basic simple phones cost $200 ! That is INSANE! We never should have gotten Verizon. read more

Pissed off! Got VR glasses and they treating like shi t that! Had no accessories! No directions! Going back to Sprint!

Excited to finally #CancelSprint and move to Verizon. Since my Mom & Dad are also in my family plan (who live in Virginia), it was not as simple as I thought it would be to switch providers (5 phones in total). It was also a hassle - because during my initial consultation, I wasn't told about sync'ing my wife and father-in-laws iphones prior to my next visit to Verizon (for the switch). This wasted a lot of time. We also got mixed information regarding military discounts/phone activations, but after calling Verizon's customer service they explained activation for all 5 phones was free (and they immediately credited our account). In hindsight, I should have done business at the Douglas/Roseville store ( 1-mile from my home) due to the three visits here (Madison/Auburn) in order to finalize our switch away from Sprint. However, I wanted to be fair since my initial consultation was here with Neda Tavana and I know their staff works on commission for part of their compensation/bonus pay structure. Overall, I was happy with Neda's customer service - She was friendly and pleasant to work with. read more

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Customer service is horrible. I went in to see if they can see what was wrong with my phone. When I make a call my volume is low. I did all the tutorials on YouTube to try to solve the problem but nothing seemed to help. So I decided to go into the store to see if they can help me, instead they said to call a 1-800 number and file a claim and that they will send me a cleaning kit. I got irritated and left to another verizon store where they helped me and it only took them 10 minutes to fix it if not less than that. read more

We have always received excellent service here. Hey Verizon dudes, we love our Droids, thanks! (Sent from my Droid-lol!)

The so called customer service agents are rude and condescending. I had an issue with my phone and went in for help, the guy basically called me a liar. Absolutely no help whatsoever. I will drive across town to the natomas branch, at least they are respectful. Verizon corporate needs to step up and do something. read more

Vladimir at this store Feb 3 was most helpful. My iPhone 4 had crashed, but was resurrected, but I researched on the VerizonWireless site and found that I could get a brand new one, same model, for FREE with a new contract. Vladimir took care of everything, I didn't have to change the price plan, AND I was able to trade in the old one AND get $! I put that towards the upgrade fee, sales taxes and screen protectors! I plan on sending a very nice email to the company. Thank you, Vladimir! You rock! read more

So I came in the store to add a few lines get new phones and ask about a student discount since I saw online there was one. So I came in and was unpleasantly greeted by a lady Vanessa, I began to ask her if there is a student discount and she began to say no and I said online shows it and then she said I worked here for 5 years and am the manager there is no student discount. Umm okay then . I proceeded to ask about if they have an iPhone 7 Plus and then Vanessa looked at me as if I'm not speaking English and asked me if I mean do they have it in stock ... ummm yeaaaa since that's why I am here get another phone and I was just like never mind I'll go to my normal Verizon since if your asking for a phone they actually help and inform you on things that your asking instead of being a bitch about stuff! So then I asked her name and she said her name very rudely and I came back to ask the GM name and she said I will not give you that you can call support and complain . This Verizon is worst then xfinity maybe she should be retrained by the Natomas store. read more

Horrible customer service. Waited for over 25 min and then walked out. There were numerous people available to help. One of the managers went out of their way to help an older lady then when finished made me wait. Not cool. read more

when I have some difficult question about my verizon connection, I can be sure that these guys will help me quickly and professionally, so it was repeatedly. Many thanks to Andrey for his help. read more

Very unhelpful staff I bought a note 3 and brought here cause I got it on Craigslist and it was stuck on lock screen. They said it was a hard brick, whatever that means. All they said was I get ripped off and it was broken! I will be on a search for some to help me fix it! Any advice ppl?? read more

The one con to this Verizon is the location. Located in a sketchy area. But the customer service inside the store itself is super. Nikita was helping me and was very attentive to my needs. When I saw a bum walk in and ask questions, I expected them to immediately escort him out. Instead, they treated him like any other customer. Nice to see Verizon stores have customer service, unlike their call-in customer service. read more