I've been using this store for its entire existence. The other day I walked in with two phones in my hand. One that had been ruined by me, and one that was just plain acting up. Sure they are coming up on two years old so they are ready to go. I was greeted by a new guy. JR or RJ, something like that. I had never seen him before but I only visit every six months or so. He proceeded to tell me there was nothing they could do about my phone that I ruined. Luckily I had insurance. But for him to tell me he or no one in the store could help my wife with her phone was ridiculous. I've never been treated with so much cockiness and unprofessional behavior. He acted holier than thou and literally walked away from me, while I was talking. It was rude and I have moved my business elsewhere. Good luck! read more

AMAZING customer service. Meghan was extremely helpful and knowledgeable :)

Reygi (I'm sorry if I'm spelling your name wrong) was very helpful, professional and kind. He made the process of upgrading my iPhone very easy. Great customer service. read more

My wife went in to get a new phone as our daughter broke it. We weren't eligible for an upgrade for 6 months but didn't have the $$$ to pay for a full priced phone. We also had unlinited data on her line. So the manager stood next to us and had a hard look at our account and was 100% honest. He said "look, I can't just give you a upgrade as your not eligibe but if you buy some accessories and give up the unlimiited line I can swing for a new phone. I have to justify it and writ e abit more but this way you get a new phone". Also looking at my wife data usage it was almost nil. She uses the phone as just that. A phone. Soall three of us looking at data poinnts and chewing over the options agreed to this. No bait & switch, or hokus pokus. We got a new phone with couple cool accessories and he helped us by keeping everything on the up & up. Hard choices but INFORMED ones. read more

Completely incompetent staff and a manager that will make every excuse not to be helpful taking my business to howe location. I had an issues was given faulty information and took it to howe was given proper information and my problem was resolved. read more

First the Verizon Wireless Survey site is down/broken/doesn't exist anymore. So this is the only place I can actually leave any kind of feed back on my experience. I went in to get a new phone and I told them that my last experience in this store had been really bad and they said they were going to try and fix that. They were nice enough but still not fully trained since they billed me an Upgrade Fee when they shouldn't have and because of issues with both Verizon and Apple it ended up taking 7-20 hours to get my phone fully set up and it still isn't completely right. The only reason I am giving them 2 stars instead of one was that part of the issue was on Apple. The Verizon support kept texting me things to do well into the night even though I needed to get up early the next morning for work. Then the next morning I still was having issues with my new phone still not connecting to the Verizon network. Before anyone comments if I know how to set up a new phone, yes I do and most of the steps started they just didn't proceed like they were supposed to or for many of them they didn't finish. The main Verizon issue worked out after about 20 hours after the phone purchase but I didn't get messaged by support so had to go back to this store where I felt kind of talked down to by the staff for the questions I asked. The last phone I got took all of 20 minutes to get activated so I have no clue why the process this time kept failing and no one from this store or their online support could explain it, and again since the survey site listed on my receipt from my visit doesn't work this is the only place I can leave feedback on them and their online support. I am really considering switching carriers next time I need a new phone (or at least never going to this location again, which will be a pain since this one was the closest but this is two back to back really bad experiences at this store with completely different staff each time so it isn't just one or two bad eggs). I really wish I could have left them a good review but between them and Apple this new phone purchase and activation was a nightmare. read more

Your going to laugh, I recently upgraded from a 12 year old flip phone to an iPhone. Needless to say, I was a little behind in "the times" and unfamiliar with the language as well as dreading this transition. I was hesitant going into the store and not knowing anything about iPhones, "data" streams, etc... Corina was the sales associate assigned to work with me. She was patient, pleasant, very professional, and didn't talk down to me or treat me with disrespect. She made me feel comfortable and a little excited about this new transition. Once I finalized my purchase she made sure I enrolled in a class to provide me additional information on how to use my iPhone. In addition, she added her contact information in my phone in case I had additional questions. I'd highly recommend visiting this store, my experience was 5 stars!! :) Big THANK YOU to the team at this location!! read more

Luis at this store is amazing. I can't imagine getting a more knowledgeable person or getting better assistance. He was able to answer the questions that I did not expect anyone to answer. I'll be surprised if he's not running the entire store soon. For me, they put AT&T's customer care to shame! read more

Thomas was extremely helpful and it was instant help. He even stayed a bit longer to make sure my cousin got all the help he needed as well. I had a pleasant visit at this store. I would totally reccomend this location to anyone in the area. read more

HOORAY FOR JAMES MULHALL! He is now my hero at this location! I have been in customer service for 10+ years, and it is the little things that we do for our customers that mean the most. Today I lost my cell phone. I was in a state of panic picturing it lost in some impossible to get to crevice in my car. As I drove around worried about what i was going to do, I noticed a Verizon store near by. Being a Verizon customer, I thought maybe someone in there could help. I walked in the store a disheveled mess of a girl, and was warmly greeted by James, who after hearing my situation, went the extra mile to step outside with me and call my cell phone so i could find it in my car. Turned out it was not in my car, but was left at Starbucks. After one try, I told him not to worry about it, but James called a second time and someone from Starbucks had answered. He told the person at Starbucks that he was from Verizon and was helping to track a customer's phone and that I was on my way over to pick it up! Knight in shining armor status all the way! I will for sure be coming back when i need anything from Verizon! Thank you so much James! :) read more

Clint one of the employees at this location helped me get everything I needed. Good customer service.

I'm pissed off, came in to the store to pay my bill and see if I was qualify for a free upgrade. One of the store rep who I was working with told me YES I was eligible for a free upgrade as long I payed off my phone, which I did. Long story short, he gave me the wrong information and I wasn't eligible and I had to put 20percent down if I wanted a upgrade.. should've known has shit before telling me anything. Once my contract is up I'm going with a different Carrier! Very disappointed! read more

I'll not another LG product again. Customer service is poor. Incompetent staff. Very little concern if you have a technical issue.

I have since talked to the Actual Store who was very apologetic and who has gone above and beyond to correct the situation. He has made sure that I got my Ipad, he took back my Xzoom, case and even canceled my contract and took care of the fees. He has checked up on me and even done a few other things to help me out. GREAT CUSTOMER SERVICE FROM THE REAL STORE MANAGER. read more

I recently went to this location to just check on prices for upgrading my wife's phone and seeing if there was any current deals. After walking in and being greeted by Kristina I new I had a person that could definitely help us out and her personality was great! read more

This is the store to go to for excellent service! I had a complex account change that was accomplished quickly and accurately.

If I could give 10 stars I would. Jarlar is the man to go to. Excellent customer service, knows what he's talking about, and definitely hooks you up with the best deals available. Best Verizon store I've ever gone to for sure. read more

Went into this store because of issues created by one of the representatives over the phone. They advised me to go into the store because they could help me. At the store no one would take care of the issue so I demanded to speak with the manager. A short troll looking woman with some weird growth on her eyeball named Venessa helped me. She was unprofessional, ghetto and not willing to help. I have since transferred my service to T-Mobile and have no regrets. read more

I wish there were more stars to give! Ryan and Greg literally saved me tonight. I lost my phone while moving today. I was in a new town, with no GPS, no idea where a Verizon store would be, and no land line or wireless at my new home. I was lucky enough to find the Verizon store in Natomas, by driving around and searching. I stumbled in, exhausted from moving all day. Ryan was so kind, he found my account and showed me my options. He set me up with Greg who is super knowledgeable. These guys went above and beyond, even staying late to help me recover my contacts and photos! I will definitely be back to take the free iPhone class that Greg teaches every Sunday. I can't recommend them enough! read more

I have been a customer of Verizon Worthless for over 12 years, and it has been a total nightmare. The company is worth millions, and in order to make a complaint you can only write a letter. Calling customer service is like talking to a retarded person, and even then that retarded person understand better than the customer service reps. Customer service can not answer the basic questions, and all of the customer service reps are NOT empowered to make decisions, and the few that have made an attempt fail. I have been hung-up on, I have supervisiors lie, and blatantly become disrespectful. Verizon wireless write policies that only benefit Verizon Wireless, and completely disregard the customers that made Verizon what it is today. I switched my cellphone number from one phone to another, and Verizon disconnected my cellphone, and said because I switched phones I had to pay more money because the phones were different, but the plan stayed the same. I was also told by a supervisor (Roshell) that the plans were different, but that information is not listed on the the Verizon website, and when I went into a store, the guy (Jose) at the Carlsbad California, Location did NOT inform me of this of the info needed to keep my phone on. I also called customer service Sunday night, and spoke with a gentlemen whom said that my account was in perfect order, and their was nothing else that needed to be taken care of. read more

Ive been with verizon for 10+ years and calling customer service and going to another location in elk grove as well as south sacramento have always treated me right. I've been to the Natomas location twice and it doesnt seem like they want to work with me at all. I went in last week and they refused to work with me on getting a new phone. I was so upset on how I was treated I asked the "salesman" how much it would be to cancel my plan. He was quick to get me an estimate and even gave me a discount on that. really? Ive been with verizon for 10+ years and they would just let me leave like that? My fiancé was there to witness such lack of customer service. I will never again visit this location due to the lack of respect they seem to have. I went across the street to Best Buy and I was able to upgrade my phone without a problem. My advice, if you live in natomas, go to another location. The extra time it takes to drive is completely worth leaving the Natomas location in the dust. Because the way I was treated, no person should ever have to go through, especially after being a loyal customer since I was 16. When my contract is up, Im going to a different carrier who values customer service. The Natomas location is a god damn joke and so are their employees. read more

This was absolutely the worst customer service! I've been a Verizon customer for 14 years. The manager was rude and refused to help me put a screen protector on! After being a 14 year customer for my family and my business I am seeking phone service somewhere else! Just awful!!!! read more

I am done here. Been a Verizon customer since the 1990s but will not even try to use this store anymore. We have now replace all 5 of our phones using the 800 number customer service or Best Buy Mobile. Most recently store manager agreed to upgrade one phone that was 5 days from 2 year date, only to refuse when we said we didn't need to buy the accessory package. We went across the street to Best Buy and they had no problem working with Verizon to override the 5 days and give us a new iphone 4 for free. This is the 5th phone now that we have added or upgraded at Best Buy or by phone with Verizon because the store managers here refused to be helpful. read more

I've been a long time verizon customer, for approximately a decade or so. In general I have never had any real issues, and this particular post is aimed at both the store and the main corporation. About 3-4 weeks ago I went into the Chico store to try and upgrade my phone after over 2 years. The woman there said I should call customer service to get the best deal to retain my unlimited minutes. It took a few weeks but I finally called them and they said that they didn't have that exact deal, but another similar one. He said though that I had to go to a corporate store and that they would be able to set me up with this arrangement. He directed me to this store on Freeway Blvd in Natomas and I went down within an hour. Once I reached the store I was promptly served, so I can't complain about that aspect of the service. However, they promptly told me that that deal wasn't available and asked when I had been told about it. When I said within the last hour she went and talked to her manager who confirmed that it wasn't available. I told them that this was the third time I'd talked to someone and that this wasn't acceptable. The manager went through his corporate BS statements talking about other programs, which I knew about and already knew I didn't want. He kept trying to get me to take those without acknowledging that I'd been lied to or willing to help deal with that issue. He said the option wasn't available on his screen so his hands were tied. So either he didn't want to help, verizon doesn't empower their employees to use common sense, or he just has no common sense. I haven't been so frustrated in years. I ended up walking out and saying I was switching to T-mobile. Stay away from this store and all of verizon if you're looking for anything resembling proper customer service. read more

Terrible customer service. Whomever is the manager doesn't' know how to run this store. No one greeted me or offered assistance when I entered the store and when I did finally get help I was addressed as a "Bro." Will take my business elsewhere. read more

To the staff and manager working last night (Saturday) around 7 pm on Oct 12, 2013 THANK YOU!! We spent all day at home on the phone with customer service trying to track the status of a "lost" order. Finally (near the end of the day) we just went down to the closest Verizon (Natomas) and as nice as we could, demanded a solution to our missing phone and locked out account (apparently something customer service does when they ship a phone). Thanks for working your magic: bypassing the phone lockout, resetting the account, being super cool and helpful. Thanks!! read more

Quick service, short wait for help, knowledgeable and friendly.

Thank you for taking care of us Dana! I truly appreciate your business and you're a sweetheart! We'll continue to come to you! Smooth process! Go to Dana!!!! read more

Vineeta, Vineeta, Vineeta....My wife and I went to this store. Had a difficult contractural problem and needed a wireless fix for traveling with a laptop and iPad. She was patient, worked with us on 2 occasions as we debated what to do. Then she discovered that the fix to all of our problems was in our hands. My wife's Palm Pre had a hotspot and we are all connected at zero increase in costs. Nice, patient and smart. Her name is Vineeta. read more

Came here so my husband and I could get new phones and also to add me to my in-laws' family plan. We were helped by Danny/Dani (sp?) and she was so helpful and super personable. It took a couple hours and what we had in mind was complicated (because I did not want to be without a phone while waiting for my custom phone to be delivered), but it all worked out perfectly in the end. Very happy with the service at Verizon! :))) read more

Came to this location to replace the iPhone my daughter dropped in the tub. Was so fortunate to be helped by Reyji, who after an initial estimate of almost $500 to replace my phone, examined my account details and found a way to get me a new phone for less than $200. He took the time to hear our needs and explored many options to find us the best deal. And he was friendly and professional throughout. Great experience! read more

****IT'S MAKING ME GIVE AT LEAST 1 STAR, REALLY I WANT TO GIVE ZERO STARS****Went into the store yesterday to get a new iPhone for my daughter. Tried to sell me an apple watch with monthly service and three other accessories. I declined declined declined politely each and every time he attempted to get me to buy something else. He finally got the hint and went and got our new phone. He walked out and handed the box to us and said you're all good to go. WRONG! We get home and my daughter attempts to set her up her phone and Apple is sending a verification code by text to her and nothing is coming through. We call support and it will take two takes to get it by e-mail. I called Apple support today and the gentleman said no it should still go to the new phone if it is the same number. I called Verizon and she said that the phone should have been activated and he should have made sure everything was working properly before we left! And as I was speaking to her, I realized that I have NEVER left the store with the phone in the box. So very sorry that I didn't want to purchase $600 in merchandise and in return you want to be petty and unprofessional. read more

The manager Paul is amazing! I spent over three hours on the phone with Verizon and once they transferred me to the local store he had my issue resolved in less than 5 minutes. Some Verizon tech cancelled my iPhone 6 preorder and he tracked one down for me, on their release day, and set me. Thanks man! read more

I went into Verizon with my broken iPhone 4, and walked out with my beautiful new iPhone 6, thanks to Dana. I wasn't planning on upgrading to a 6, I figured it would be way too expensive. Dana talked to me about all of my options and was very informed without being pushy at all. Once I chose my phone he walked me through all of the details and pricing, and was not rushing through anything, even with a store full of people. Thank you so much Dana, and the rest of the Verizon Natomas staff! So happy!! read more

This store is only a jaded reflection of this wireless company's image in general. I will probably forgive the retail owner as he only distributes for Verizon & basically enforces what Verizon sells. But since the split(Frontier took the most chunk of the old Verizon while this company took the wireless portion) this company deteriorated & obviously on the downward spiral. Why did I say that? First, as to dropped calls or even texts, they didn't have that before. Now, even when you're near a router signal is terrible! Second, the longer you stay with them, the worse the relationship becomes. They tighten every noose & you don't get the incentives they give to new clients or prospects. Now if you are past due, they place a meter on your usage & because of this greed they have acquired the ability to make your data speeds slower only for reasons that your phone bill is past due! Third, they couldn't care less about you as a customer. If you go you go. They're no different from Directv or Frontier, which cuts your service at the slightest hint of a delay. read more

terrible company !!!!!!! very poor service in citrus heights refused to give e an extender to eleviate the poor service_ wanted me to pay!!!! finallly went t o smart talk at walmaart no problems ! no extra data charge! read more

The store is nice , but you have to really watch they are doing. Paid for my upgrade totaly and then I paid for the actiivation on this phone and the tablets I bought. Then I get my bill and all of it is on there as unpaid and now they want me to paid all of it again. Really......and I called the exective office and the lady was so rude and also called me a liar. From a high office, this is the way they do business. Because I wasn't given any receipts from this business I am out of luck. After doing business with them for 10 yrs. Call me stupid, wait until the 1 yr is up. Changing, that is for sure. read more

Corina was very knowledgeable in the products and phone plans. She even saved me money with a new phone and a different plan. Buying a phone theses days seems to take as long as purchasing a car but corina made the process very stress free and we where out the door in record time. Thanks again corina for great customer service. It is people like you who make us come back time and again. read more

If I could give this place zero stars I would. By far the worse service I have ever gotten. I went in because my brother and I used to be on a plan together. After many years he decides he wants to get something else so he cancels his line leaving my line only active. My brother lives out of town. He went to his local Verizon and they helped him cancel his line. The workers there that helped him to him to tell me to go in to my local Verizon so I can get help. Which I did. As soon as I walked in I was greeted. Shortly after a very uninterested employee comes and talks to me. Ignoring his attitude I proceed to still try to talk to him and have him help me. But no. He doesn't provide any help besides telling me and my brother to give a bunch of phone calls back and forth. It was already hard enough that my brother lives out of town. I went in because I wanted help to get it done right then and there. The employee basically refused to help but instead told me to do it on my own. If I knew how to, I wouldn't have wasted my time going in. But I went in because I needed assistance and more information which the employee did not give. I later on got annoyed so I went home and called the hotline for help. Which the employee on the phone helped me out and gave me even more information than the one that I met with face to face. All the employee simply needed to tell me was that the line we have is grandfathered and if I was to change it under my name I would have to change my whole plan. But if I kept it under my brothers name I will still get all the same stuff I did when my brothers line was active. Easy enough right? You would think. I will NEVER go to this Verizon ever again. I normally go to the one in Arden Fair mall but I decided to go to this one because it's closer to home but boy did I make a mistake. I advise Verizon to hire better employees because this employee drove me to the point where I was honestly considering switching to something else. read more

worst customer service. dont go to this store. hire some professional employees verizon. im very disgusted with my visit here.