Been going to this location for years not one complaint service would b a 1 . personal so so helpful.i don't do well with technology so off I go to Verizon and get the lesson I need with a smile on their face. Maybe because I have gray hair they respect their elders.thanks Verizon crew job well done read more

I went into this location to buy and iphone 8 and change my plan. Desirae was awesome. She was knowledgeable and efficient. She changed my plan,set up my new phone and switched my data very quickly. She listened to what I wanted, made great recommendations and did not try to sell me on stuff I did not need or want. I've used this store before and they've never disappointed. Highly reccomend! Thanks Desirae for making it easy! read more

Okay, I call Verizon 800# to check out WHERE the closest store was when I was out and about. I was directed to this store. So here, I go. Guys are wearing Verizon Shirts, so I think, I am in a Verizon store... NOT! IT's a retailer...BUT that is not the kicker. I walk in, they don't have a ph that I need, but will go pick one up. Nice Customer Service, I think... Well, I pay for my ph; they hook up the ph #, and I walk out. No problem...right? WRONG! I go home and start using my ph..go into the pictures and WTH?!!! There is a pix of a fat woman on my NEW phone that I paid FULL price for... So I figure, it's a refurbished phone GO WIRELESS SOLD TO ME AS BRAND NEW-- Nice work guys. BUT wait, it gets worse! I then take the ph back to an actual Verizon store an THEY tell me, that I have to take it back to the store-Go Wireless, that I bought it from. I drive all the way back out and THEN, return everything, cancel my contract, my ph #, etc... -it's been less than 3 days; and want a credit. Not to mention the time I wasted...Thinking I had it all figured out, it's canceled, right? I go to A REAL Verizon store and asked get a new ph- only to find out Go Wireless NEVER canceled my old number/contract. WTF?!! Geezus, and am told I need to call the Go Wireless Store to have them cancel it... I call the Store again..and they give me the 800 # for Verizon. Lucky, I called because Verizon was going to charge me the $350 for early term fee-- THAT Go Wireless never took care of in the first place.... Geezus guys! Is this brain surgery because everyone acts like it is. It's a one banana job. My suggestion is--NEVER EVER USE THEM. Now, it will be interesting to see if I ever get a refund from these clowns... read more

I was charged for a service plan that i didn't ask for. The store manager refused to give me a store credit or refund. I was then given district manager and he would not response. Then was given a manager for Scottsdale and he never called back. Not a good way to create new business read more

Went in to change from IPhone to Galaxy, the lady working there acted like is was a real imposition to have to wait on me. Told me they charged $20 the transfer my info from old Verizon phone to new Verizon phone, ok that I understand. She said we would have to change our plan even though we had not purchased the phone from Verizon, ask her to check and make sure that was correct. She then started texting on her phone and left me standing. After a while her associate came over and helped me. I did not have to change plans and even though it took over 4 hours to transfer the info I finally got it done. If you would rather chat and text with your friends I suggest you do not get a job that requires customer service. read more

I took my Aunt who was visiting from out of state to this location because I have always received excellent service here. She had been given the run around from two CA retail locations, telephone customer service and even Best Buy, and was ready to give up when I convinced her to give "my guys" a shot. Dade and Cameron didn't disappoint : They both went out of their way to solve her problem, all the while being professional, courteous and friendly. They even managed to get ME upgraded while I waited! Love this location - and my guys! Thanks, fellas, you rock! read more

You got me! I bought my iphone 5c here on November 29th 2013. I was only offered this ridiculous phone protection (insurance) plan through Grip. I just had to file a claim for the first time and had the worst experience. I called Verizon and was told they do in fact have another phone protection plan and it's cheaper then Grip and it cost less to replace the device. I asked them about grip and to my surprise the rep at Verizon had no idea what grip even was. I called this location this morning and of course the guy says that they always tell customers there are more then just the grip plan. Upon further investigation I found that Go Wireless is also Grip and that's why I wasn't ever told there was another insurance provider. They suckered me into buying this awful plan and probably lots of other people. For this I will never purchase anything unless it's directly from Verizon. Verizon has a role in this as well, they shouldn't allow companies to sell their products if they aren't going to do it honestly. The guy I spoke with at this location told me that grip sends replacement phones over night, it's funny that grip told me I won't get my replacement phone until Wednesday even though I filed my claim on Sunday. Beyond frustrated and angry that go wireless is so shady. I'm going to get this story to the news, see if they can help others not get stuck like I am. read more

I got outstanding service and help today from Giovanni! Thank you.

ok, to begin with I am a BLACKBERRY fanatic which sets me apart right away. Verizon supports but does not sell BLACKBERRIES anymore. BUT, I bought my new Classic from Blackberry and of course was clueless as to how to set it up. I took it to verizon and LINDSEY took care of it and me. She assured me through the whole ordeal that I would be able to use it and there was no need to drive over it and smash it; she would have it up and running. And she did. Now, that is a busy store. However, they take care of their clients and bend over forwards and backwards to make sure you know what you are doing. And they make it fun. very, very pleased. THANK YOU VERIZON, and THANK YOU LINDSEY. read more

Ethan Morreim had awesome customer service. There were 3 people in the store when I was there and I was very impressed!!

This place is terrible for many reasons. I ordered my iPhone 6 from here thinking I could avoid a line at the actual Verizon store. Be warned, this not actually Verizon and they do not know their stuff like real Verizon employees do. I needed to change my plan and they suggested the Edge plan. They explained most of it right except for the part about the cost of the phone, which was a huge deal. It still ended up being cheaper for me, but they absolutely butchered how this deal worked, even after I confirmed the cost of the phone with 2 employees, one who appeared to be some sort of manager. I ordered my phone and was told I would be notified when it arrived. My fiancé ordered his phone after I did from the Verizon website, and his arrived in 3 days. My phone however took 3 and a half weeks to arrive, and each time I called to check I was told there was absolutely NO WAY to track their shipments. This is very shady, real Verizon stores provide tracking numbers. To make matters even worse, I never got a notification that my phone had arrived, nor did the main account holder. It took me actually going into the store and asking if my phone was in, who knows how long it had been there! (Also, when I had called 5 minutes prior to stopping by the store their phone system was down. Go figure, it's a phone store.) When I explained to them that I was unhappy with how the Edge plan was explained to me incorrectly, and how long it took my phone to arrive, they offered to give me a discount on accessories for my phone. What a joke, I ordered all my accessories and they arrived 2 weeks before my phone did. Don't go to this place, I can't believe Verizon lets them stay in business. read more