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    Verizon

    2.5 (217 reviews)
    Closed 10:00 am - 6:00 pm
    Updated 1 week ago

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    Disgusting customer service experience here
    Nicky A.

    **Review for Connor at Verizon** I am compelled to share my experience with Connor, the most deceitful, unprofessional, and rude salesman at Verizon. His behavior left me feeling threatened simply for expressing my concerns about customer service, and as a result, my husband and I are now considering switching to T-Mobile. We walked into the store as existing customers on November 13th to upgrade to the new iPhone 16s and requested a monthly quote. The manager assured us that Connor, a short salesman with a light complexion, would take good care of us. We were upfront about our budget and mentioned that if Verizon's prices were too high, we would be inclined to switch to T-Mobile, which was offering a much better deal. After receiving a quote, we initially chose to stay with Verizon, but then the negative experiences began: 1. **Discount Renewal**: We had to remind Connor to apply our teacher discount--he never asked or offered any assistance despite how important pricing was to us. 2. **Misinformation on Stock**: When it came time to upgrade, Connor claimed, "NO STORE HAS IPHONES IN STOCK." He insisted that no Verizon store keeps iPhones in stock to avoid backorders, leading us to believe we had no choice but to order them for shipment. We didn't check other stores, trusting him completely, which turned out to be a huge mistake. He LIED to make a sale. 3. **Delayed Shipment**: Connor guaranteed that our shipment would take a maximum of two days, but it took five. 4. **Missed Promotions**: He didn't mention any promotions, including the free Apple Watch with a new line purchase, which we later found out about at a different Verizon store in San Pedro. There, the saleswoman informed us that Connor had lied--there were plenty of iPhones in stock, and we could have had our phones that same night. We were furious. When our iPhones finally arrived, one had a broken seal. I called customer service, who said I could return it at the store for a full refund with no problems. When we went back, Connor was again our salesman and tried to charge us almost $80 in restocking fees for something that was not our fault. After explaining the situation, he spoke to his manager and offered an exchange for a fully sealed iPhone but refused to let us return it. When I expressed that I didn't want to wait for another shipment, he suddenly said, "oh now we have them in stock." How convenient! At this point, I turned to my husband and said, "that is the crappiest management I've ever seen." Connor abruptly stopped what he was doing and confronted me, saying, "OH WE ARE NOT GONNA GO THERE. I will not allow you to talk about my friend that way." He refused service to us and then walked away. His manager had to step in and finish the job!! He had the audacity to bud into my PRIVATE conversation with my husband, making it personal when I was only voicing my opinion about the management. The conversation was not ABOUT him nor WITH him. He then went off on my husband, who had been quiet the entire time, leading to a tense confrontation from my husband who put Connor back in his place immediately. Disgusting behavior and terrible manners. Zero professionalism. I am appalled by Connor's behavior and will be contacting the corporate office before making the switch to T-Mobile today. Connor has no business being in sales, and in my personal opinion, he should be FIRED for making things personal in a professional environment.

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    2 years ago

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    2 years ago

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    4 years ago

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    2 years ago

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    2 years ago

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    3 years ago

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    2 years ago

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    3 years ago

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    3 years ago

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    5 years ago

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    3 years ago

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    2 years ago

    Henry at this location was great! Fixed my SIM card issue and helped me navigate the call with the Verizon care support call!

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    4 years ago

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    3 years ago

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    6 years ago

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    2 years ago

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    10 years ago

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    4 years ago

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    6 years ago

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    4 years ago

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    6 years ago

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    8 years ago

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    4 years ago

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    6 years ago

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    3 years ago

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    7 years ago

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    3 years ago

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    3 years ago

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    7 years ago

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