I wish I could give less than a star but I hate having to deal with this store. The manager is rude and extremely unhelpful, the wait time is unacceptable as they don't staff their store - probably why the manager is so rude as she has irate people yelling at her all day. I've been standing here for 25 minutes for a very simple transaction. There were only three people in front of me. That's the reason for contracts, otherwise people would never come back here twice. Sadly I am bound to it, that will change. My final wait time was 35 minutes and I walked away frustrated, angry and feeling like I was lied to. Actual time spent speaking with employee, less than two minutes. If this were the first time I felt that way, I wouldn't write this but it's the third. Last wait time was nearly an hour and I was sent away frustrated and angry. Time before that, 40 minutes and I left frustrated and angry. If you are just buying a phone, they are great but any follow up issues, prepare yourself for grief. read more

Hunter is the best. He helped me get new service with Verizon last week and was professional and helpful. Please don't let the bad reviews steer you away. They have great staff now. read more

Verizon Wire;ess has repeatedly rejected my negative review of their version of the Samsung Galaxy III - saying the review does not meet the terms of use of their website. I guess only positive reviews are "acceptable" to Verizon Wireless. Here is what I wrote: "This phone was not able to make any calls for a Month while in Italy, France, Switzerland, the U.K., or Iceland. Sending texts was also not possible. This despite the addition of Global Roaming and software updates by a Verizon Store employee at my local Verizon store. A call to Verizon's customer support also did not resolve the problem." In sum, Verizon Wireless just plain doesn't care if they sell products and services that don't work. Lesson learned. read more

I have to say, I was rather shocked to see this location had a 1 star review after my few experiences here have been so positive. This is not my regular store. I usually go to the one on Lake Cook Road but last week I was in the area and having a phone emergency. After almost a year, the charge port on my phone was going and my phone was having trouble charging at all and when it did, I was lucky if I got a full charge. They took a look and within 10 minutes a warranty replacement was set to be shipped to me the next day. They were nice, fast, and efficient. They made it a point to explain to me that I must send back the old phone within a week or I get charged to full retail price. At $600, I made sure that sucker got sent out as soon as I knew the new one was working. I guess this review is like a 2 in 1. My first trip to this location was a little over a year ago. I was giving my bestie my old BB Bold. It was only 6 months old and she was in desperate need of a newer phone and an android or iphone wasn't in the budget for her. We were there over an hour, through no fault of the team at VZW. The blackberry took a disgustingly long time to transfer everything from one to another. The people were so nice and patient with us. They knew they weren't getting a sale that day but that didn't stop them from giving us some great customer service. read more

Avoid this location if possible. Two associates, including the manager, working on a Saturday yields a 30- minute wait?? What's the problem with this place? Obviously managed poorly and understaffed. Disappointed read more

Awful store. The "manager" (gentleman with black hair), unfortunately I can't remember his name, EXTREMELY rude and unhelpful. The lady that was helping me (blond hair), unfortunately don't remember the name, had very poor customer service skills. Verizon social media was able to address my issues with professionalism and excellent customer service. Verizon Hills store should learn from them how to treat customers! read more

I went in last night to upgrade my Iphone 5 to the Iphone 6. I had the greatest experience! The entire staff was polite and so helpful. The manager was very personal and informative. My sales consultant Leandria Craig was amazing. I would recommend anyone that needs a new phone or anything go see her. She was wonderful. The entire experience was great! read more

Going to a verizon store is like buying a car. It takes forever. You wait and wait and wait. Especially at this Verizon store in Vernon Hills, IL. My advice -- Go to Sprint. read more

Horrible store. I went in for account information and the manager asked what I needed. Before I had a chance to finish explaining he said he needed to go check in more customers. Like the place was crawling with people? It was quiet at best. He said he'd get an associate to help me out - except he never did! Great job dude. You could tell he takes more time slicking his hair back instead of answering questions from customers, something he's supposed to do as a manager. You'd think as pricey as phones are these folks would give you the time of day for supporting the business. Nope. read more

Oscar, the GM, is lucky he behaved the way he did with me and not a different person, otherwise he would possibly be losing his job. Customer care definitely agrees with me. They definitely don't want to lose a prospective corporate client over $90. But Oscar "doesn't believe I deserve the credits." He didn't even want to help me understand my bill. Professional, but immensely rude. I don't know how this guy is a general manager. Make Vihn or Jeffrey the managers, they're the real ones running that store. Everyone else doesn't seem like they want to do their job. Verizon was about to lose me as a customer yesterday if Benjamin from customer care didn't help me out, and I just switched to Verizon after being a loyal T-Mobile customer for 5 years, a month ago. All I literally asked was for Oscar to honor something that Vihn initially promised, and something that another corporate Verizon store said was possible (which is something customer care made happen easily). Anyways, my business will now be done at the downtown corporate store; especially now that this happened. I don't feel comfortable giving commission to a degenerate or anyone that works for one as the problems always root from the top. This was also a corporate store, check the cameras for proof. I wonder how many other potential customers this guy or the other employees are losing for Verizon. I've been here at least 5 times and not been helped at all. This has never happened at the store in downtown. I really hope this gets escalated to corporate as I wouldn't want my employees behaving in such manner, especially a general manager. read more

Ordered online and received notification 5 days later and then at the same time received cancellation. Went to the store and all they can tell me is the order cancels after three days, I asked how can it cancel when I just received notification to pick up. Four employees standing there with no resolution. This is the second time they missed the mark with my experience at this store. I was told by Verizon Customer Service I should have received notification within two hours. Again this store has no solution, guy in charge should have solved the problem but did not!! I am going elsewhere. read more

I wish I could give this store zero stars. The staff is rude, lazy, and unhelpful. To make matters worse, I called on two separate occasions to talk o the manager. I left messages and never received a call back. I will spend the extra time and drive to a different location from now on. DON'T WASTE YOUR TIME HERE!!! read more

Amer, Edwin, and Joseph were extremely helpful. They were initially having problems with tech support(out of their hands) but were really able to set us up with all our new equipment. Super friendly- couldn't recommend more!!! read more

Danny was extremely helpful in getting a satisfactory solution for my daughter's iPhone that was no longer working. We appreciate your knowledge and help. read more

I went in after getting a replacement iPhone X in the mail and it has having issues with the Face ID function. The person helping me, named Danny, was very helpful, thoughtful and courteous. He was able to diagnose the problem and helped me swiftly and efficiently. All those I interacted with at the store was extremely helpful especially the manager. Everyone working took time to make connections with customers and the intention of helping customers in a positive way that was respectful. I highly recommend this location as the best location I have been to and Danny was the best person I have experienced when it came to customer support. read more

snotty, lazy, nasty. Any time I have had to go to this store those are the kind of employees I have had to deal with. The people also lied to me and told me they could not retrieve/transfer my pictures when I had to get a new phone. Many very important pictures were lost. When I went to a smaller location they told me they could have done it in a short period of time. I no longer go there. read more

I agree with the previous poster, do not go to this store. I had a similarly distressing experience with the blond hair manager by the name of Sheila. I just purchased the iPhone at Sam's, and had to go to the Verizon store to get it activated. The manager grabbed my brand-new-less-than-10-mins-old iPhone out of my hands, and flung it onto the floor. Devastating. My new iPhone was face down, flat on the concrete. Let me remind you... this is not a bean bag! Without an apology, she proceeded to tell me that the phone was working. Yep, like I was an idiot who couldn't push the only button on the front of the screen to turn it on. Bottom line, I left the store and went back to Sam's. At that point, I had my password so they were able to replace and activate the phone. I would not recommend this store to anyone. read more

Completely unhelpful manager named Marcos. Don't waste your time if you're buying an iPhone go straight to the Apple Store don't deal with these people who are unhelpful and rude. read more

Beware the store. I heard that the definition of an idiot is to repeat the same thing, but expecting a different result. I'm an idiot. Each time I go to the store for any help or questions, I think I'll have a better experience. Shame on me. Recently went in to have them activate a new iphone (sealed, in the box), having just switched from Droid. The door 'greeter' didn't smile, and said it was a long process and I should just download the app. Along with all the other things that couldn't be done when transferring from Droid. Clearly she didn't want to help! Maybe since there was no commission involved. So I went across the street to Best Buy and asked if they could help make my transition a good experience. Indeed!! Helpful, offered advice, gave me tips/tricks for the new phone, and did the whole thing at their store. Caitlin was awesome! Too bad, as I do LOVE Verizon network, and corporate customer service over the phone. But this store in Vernon Hills isn't good. Idiot no more... :) read more

Horrible, horrible, always busy. Inept staff. The managers are at their wits end. Go somewhere else. Trust me, you will be here for hours.

I'm calling Verizon corporate and by the time I'm done the manager I talked to will not have a job. promise you that.

Went to this store today. Had two salespeople assist me. Jared assisted me with accessories for the iPad Pro I was acquiring. Incredibly kind and knowledgeable barely begins to describe the level of service given at this location. Well Done! read more

I've had Verizon as my cell phone service provider for several years. When I moved to the area I chose this store as it was convenient. I have always received quick and courteous service by the staff. They have been very knowledgeable and helpful in helping me choose the phone(s) and plans that were best for my needs. read more

Walked in with some major challenges and met Jessica a Customer Service Associate. She was polite, patient and very efficient. She worked through my issues with professionalism and resolved all the items and challenges we threw at her. read more