Thank you, Arturo, for the best customer service! Super helpful, friendly, and efficient hooking me up with my new iPhone! My visit today was an absolute breeze! He made sure I knew exactly what I was getting and generously helped me get the best offers on my plan, device, and accessories. Absolute pleasure. 10/10. Thanks again! read more

Hello everyone! And happy holidays!! I just want to knowledge my experience here at Verizon store. Actually, this is out of my way, but I didn't have a great experience at the other store near by me which is in Beverly connection so I decided to try a different location and what a difference!! This experience was really outstanding customer service. There were only two people in there. I was help I gentleman name, Andy which is I found out later on he was a store manager. he really helped me in every way and I walked out from that store with a huge smile not like the other store now I am not gonna say my experience there because I'm not that kind of person, but it was not a good experience but this location with Andy he walk me through everything literally and then someone else came in and she just cut me off and try to be really rude, and he was so calm it was unbelievable. Andy handle it like Champion! I was very impressed. I am definitely only going to this location from now on and I'm going to refer so many people I work in sales as well. It was outstanding job so I will just say trust the process experience the store everyone and happy holidays. read more

I had such a great experience here! I was helped by Jose and another gentleman, I forgot his name but I believe he's the manager. Service here was very professional, friendly, and efficient. I highly recommend this location for your Verizon phone needs. read more

If you're ordering online do not bother. They never answer their phone. So you'll be out of luck if you're looking to do any pick up. Edit: to clarify. If you're buying online, don't use this store. They say they have stock online. Verizon will confirm it (just got off the phone with them). But they don't answer their phone, and they don't have the stock they say they do. read more

Andy and Jose really made our experience here wonderful. The phone did take a while but they kept us happy the whole time. Their patience, I appreciate it so much. Thank you for everything and for all your help. Recommend these guys helping y'all !! They funny as hell too ! read more

I rarely make an effort to write a review but for this store I have no problem doing it. Easily the best service I've gotten from any store I've ever been too. Especially from Arturo, very professional, kind and patient. Absolutely recommend this spot to get your service. read more

Not great service- rude. I expected better service since I'm a first time customer switching carriers to Verizon. Guy also tried to charge me for a Verizon SIM card when it should have been free. I brought up that online it said it was free, and only then did he check and confirm it was free. EDIT- I recommend that you go to a real Verizon store- this is an authorized retailer and the sales personnel aren't the most knowledgeable. Also, less than a month after switching over, my SIM card stopped working. I think this is bc they gave me an old SIM card- they literally pulled a loose sim out of the drawer. I went to the real Verizon store, and when they gave me a new SIM card, it came attached on a card (the size of a credit card) that I snapped the sim out of. read more

HORRIBLE CUSTOMER SERVICE I went into the store to upgrade two phones and purchase an iPad. Each of the two employees each said to me separately "be right with you" then left me waiting for over 40 minutes until I got frustrated and left. Why they couldn't have told me the it "would be awhile" or offer me a glass of water or even a place to sit is beyond me. This is the second time I've left this store and gone to another instead Guess I should have learned last time (which was three years ago) NEVER AGAIN read more

Do not trust what they tell you. They mispresent the offers they have. There is nothing in it for you. They are only interested to make money off of you by ripping you off. I had to call every month for 9 months to dispute extra charges by waisting my time for over an hour each time and the sales person had sign us up for services that we were not told about which I had clearly told him not to do so. This is bad business ! The sales person also mentioned if I buy one phone I will get the second one for free and I asked him what if I decide to pay off the phone in few months ? He replied it does not matter, The second phone is free. That was not the case. You have to keep your account for 2 years otherwise they charge you foull price for 2 phones. DO NOT TRUST THEM ! read more

Had an overall great experience! Upgraded 3 phones with ease thanks to Jose! We ended up with so much more than we could've imagined. Deals on deals on deals and all new phones for all of us without charging more than we are already paying. Jose was so patient with us and made sure he walked us through the whole process carefully. He also has the jokes! We are so happy with everything, will for sure come back and recommend you make a visit here for any of Verizon needs! read more

This store has top tier personnel! Definitely lock in with Jose (especially if you're looking to open business lines) he was resourceful, patient, and understanding in helping me get the care I needed! read more

Had such an awesome experience here I had to write about it, usually I just do restaurants but today was great. I get to the spot at 945 and they open at 10, and they raised the gates exactly at 10, there was one other person that showed up at the same time as me and we went into the store. So, I went to upgrade my phone, I moved from the 6SE to the 8 and I'm still learning the ins and outs of the phone, but I'm really happy with my decision. I worked with Rohan, who crushed it in customer service, I was blown away. He handled all the people that came in during the 2 hour process of backing up phone, transferring, setup, trade in, accessory (case and charger) shopping, all of it, and the guy handled everyones issue at once, that's stellar service. He showed me all the phones specs, we talked about what mattered to me with phones, weighed the costs VS specs, and checked out all the models. I ended up with the 8 as a decision and I am so happy I did that. This was prolly the best experience I've had at a Verizon store, so I had to write about it. The only downside is they are understaffed, and hiring, so this team works really well and did a great job. read more

Super helpful team. Andy helped me upgrade my phone. He was very patient and knowledgeable and made sure I was comfortable with every step of the process. I would highly recommend this location to my friends and family. read more

To be clear, this is NOT a Verizon store. It is an authorized retailer. I wish they would put a sign up and say they are not the actual store. I upgraded my phone here and the entire time I was talking about upgrading at Best Buy, and the employees here were like "They're a 3rd party retailer. It's better to buy at the store." While they were friendly and got me what I needed, they were very pushy about buying accessories. Way more than I was used to at a store. I eventually got a screen cover, but didn't realize they had added a wireless charger in. When I tried to go back, the next day to return the item (unopened), they told me they accept returns on accessories and were asking why I didn't want it. Well because I didn't ask for a generic wireless charger because I own a Samsung one. I told them I had made returns to Verizon before and never had a problem. Only then did they inform me they are not an actual Verizon store (3rd party retailer!) , and they don't take returns only exchanges. Of course I was pissed and just swapped it for a car charger, but why didn't someone tell me before anything was purchased that you don't accept returns. I ended up heading over to a real Verizon store on Vine where the employees informed me the way to tell a real Verizon store is your phone will automatically pick up a notification to let you know you're near a store and they will have a payment box where you can make payments via cash or card. Learned my lesson and will stick with a real Verizon store next time. read more

Incredible customer service. Alexis and Jose were so patient working through different options with me. Would recommend anyone to come here! read more

Verizon - Verizon store - Mobile Phones Near Me - West Hollywood, California

Jose Mejia is great help I got my to work I can call and text now because of him God bless this man

I'd like to update this review as I was bribed by the associate to write a review on the spot for a "free gift". The gift was not even compatible with my phone. I was a pretty easy sale, I came in knowing what I wanted and the sale was easy. However, upon getting home I realized none of my photos have transferred as promised so in a panic, I called the store and the mood of the friendly associate changed and was unpleasant and blaming me for the mishap. Luckily, I was able to pull up my photos on the cloud even though they weren't on my phone. A second thing is that I was offered a free tablet and talked into a second line that I didn't realize I could not cancel in the future. When I went into the store months later, they had bad service and would not allow me to cancel the line. I just want to reiterate that my initial review *had to be approved* by the associate before I could leave the store. I just wanted to get out of there so obliged to the request. All in all, this experience has further pushed me to losing Verizon altogether. read more

I have been Verizon customer for years, but this store is the worse, their manager and worker whose name is Jose tricking you to buy the devices with crazy bills and then no one is responsible to answer, don't trust them. read more

Was talked into upgraded phones when I was trying to add a line and one phone. I was scammed by this place. I didn't read the contract because I made the mistake of trusting what the sales representative said. A $600 bill arrived 20 days later. (This is a plan for two people) So unhappy, sad, and will cancel and switch when I can. I tried to call customer support, but they could not help me. Was quoted a way different amount for my bill and didn't receive my bill until after the 14 day return policy. I've been a Verizon customer since I was 14 years old. Inheritance my parents plan when they died (I was 19). I never had problems until I turned 29. I loved Verizon, but I had heard of this stuff happening, but never experienced it until now. My previous bill for myself was only 65. Unlimited data and everything. The sales rep quoted my new bill at $165. My new monthly bill is 200 read more

Update - after 2 years of dealing with the inept and shady dealings of this place - it's now come clear that they charged me almost $500 extra for equipment that I was paying Verizon for any way. Going after them to get my money back but DO NOT DO NOT DO NOT ever go to this place to set up and account or transfer lines over. So shady and devious. read more

Jose with a beard was fantastic! Knowledgeable, helpful, efficient, and friendly. Would definitely recommend.

"Why my phone doesn't service in metro,before I used 4g,now shows 3g?", I asked manager.. "Because it's underground..", was his answer. I know, I am not good in manual settings of phone. But Verizon charging me 80$ per month for internet and communication . Why the company can't answer me more clearly? read more

Verizon - Mobile Phones Near Me - West Hollywood, California

My name is adam berman I transferred my phone from T-Mobile to Verizon because of number of different reason one of them being customer service. I called first spoke to a gentleman by the name of Jose, extremely knowledgeable on the phone. I live in Brentwood office was in West Hollywood. I proceeded to go down there after I spoke to him then with that we spent going over all the positives and worked on exactly what I wanted. Unfortunately the phone was not in the store, so I came back again the next day even easier and more simple the customer service five star review and his partner that was there. Also excellent service. I'm extremely happy with my product and service and using up my time which is very valuable, was worth it. Came home again extremely happy with the phone and the service. Thank you read more

Where do I start??? I always dread going into these stores but this was an incredible experience!! No one pounced on me trying to sell me something. They let me look around and waited until I came to them. Then I had the pleasure of meeting Arthur/Arturo who went above and beyond to provide the best customer service experience I've ever had. My phone broke last night and with the help of Arthur I walked out with an awesome Moto G7 which I LOVE!!! He was kind, respectful, professional, and knowledgeable. Great store and great service!! THANK YOU!!!! read more

Love the customer service they have ! Arthur was the one who helped me his so kind and helpful. read more

My kids and I were in the Verizon store today so they could upgrade their Iphone. We were greeted by two wonderful young male employees who were very professional. One particular sales representative named Jose Rios provided exceptional customer service. He was extremely knowledgeable, patient and very concerned that all of our answers were met. He was truly a pleasure to work with. I appreciate the great customer service we received! Thank you Jose Rios. Verizon is privileged to have you as an employee. You are a great asset to the Verizon team. read more

Big thanks to Jose for helping me out, he's been helping in lowering my bill and although I'm still having problems with Verizon updating it, he continues to work with me to get it right. read more

Be aware! All of our phones stopped working right after we bought the new iPhone 12 ! Someone there someone tried to access our information and blackmail us. It happened to a group of us. It's not a authorized wire less store. They charge you so many fees. They made us return it to the insurance after trying to return it! And didn't take the return ! read more

DO NOT GO HERE! First off, this is not a real Verizon store. They trick you into signing up for things, told me my 2nd note was fresh for a promotion. Then the following month they charged me for the phone in full. It was too late to return at this point. When I called Verizon they couldn't help me because this wasnt a Verizon corporate store. Also, I turned in a less than one year Samsung 9 plus retailed at $900. I could have turned in AND receive a.$300 credit . They told me I'd get that then 3 MONTHS LATER I had a $50 charge. When I called Verizon the store reversed my reimbursement. This is a pathological sales team. Save yourself hundreds DO NOT GO HERE read more

Verizon has totally stepped up their game! I lost my phone last night;( I'm sure everyone knows what that feels like.. It sux,! Lol. However, after my experience with Arthur and Heaven, I am a happy camper;) Thank you 2 these awesome guys that work here. They took such good care of me and completely satisfied my anxiety that comes with a lost phone situation. Yes, I bought a new phone and got all my data back! Thank You Jesus! read more

I ordered a new iPhone through the app not realizing that meant the store couldn't assist me in setting it up, but Nate, the manager, went above and beyond to make sure I got the help I needed. He even stayed after closing to help me. Highly recommend you go here for your Verizon needs. read more

I had a great experience and the best team member at this Verizon store. Jose was able to help and made decision making easy for my mother who was in dire need of a new phone. He was kind and very helpful when answering questions and choosing the best phone for my mother. His personality and and kindness is what defined what good customer service is all about. I've been with Verizon for a year now and so far it's the best when it comes to customer service in person and over the phone with a representative. I hope to come back again and do more business with Jose in the near future. read more

JOSE RÍOS is the Man. He is to the point yet compassionate. This man is patient!!!!!!!! I'm young enough but very bad with technology and I went in to get the new IPhone 13 pro Max and this man was able to walk me through the process seamlessly, I was even able to go have lunch while he set up the phone for me, when I came back 15 min was still left on the transferring process, he made some jokes and educated me about my phone through his. He also explained all the deal options that are offered to me by Verizon. It was just an over all easy experience. Thank you Jose! read more

Ever since my last experience I had at Verizon 2 years ago, I have been traumatized and was terrified to go back into a store to get an upgrade. I came to this store yesterday up in arms worried that I was going to walk out with hundreds of dollars out of my pocket, and disappointment. Nope! This was by far the best experience I have had at ANY Verizon store since I became a customer 12 years ago. Josh was super amazing and helpful, and made sure that all of my needs were addressed. I was able to get everything taken care of, my bill reduced, and a brand new phone. I've never been happier, and feel like I was not taken advantage of. Thank you Josh for being so helpful and patient!!!! You're the best, and I'll never go anywhere else again! read more

Jose was the best associate I've ever dealt with in my 5 years of handling my own Verizon plan. I came in for a device upgrade and left with so much more including tons of savings on my current plan that I wasn't even aware that I qualified for. Although there were other customers in the store, Jose was extremely attentive and made me feel like his priority at all times during our interaction. I felt like a queen! I was shocked. I didn't know an experience at a Verizon store could be so amazing. read more

I was helped upgrading my iPhone to the 13 pro max and the ones who helped me was very helpful in the process, I believe the names started with a J and D. Sorry about the names but I'm sure the boss knows ! Thank you Verizon! read more

This review is specifically for Nate and the excellent service he provided me and my daughter. We came in with all types of needs and requests. We have old devices to recycle/donate, devices in-use to trade it, and were both requesting upgrades. He handled all the changes and adjustments with a breeze and worked hard to find us the most valuable solutions. We had much older devices without trade in value. He directed us to Best Buy or the Fire Department where they would be issued to children in need. He traded in my iphone 8 and my daughter's 6 plus towards our fees for new devices, and made enough changes on our account to net almost a zero dollar increase in the monthly bill. He was pleasant, clear and easy to work with. We highly recommend Nate! read more

Jose is the best most helpful person I've ever encountered! He immediately fixed any issues we came in with, and went out of his way to give us a great experience. Would give 6 stars if I could. read more

Finally got to talk to a district manager. He told me there's nothing they can do because it's been too long since the whole thing happened. Well, guess what, when it wasn't too long nobody wanted to do anything. I called customer service twice- conveniently, no records,no way to prove it. I went to two different stores- no way to prove it . I tried to dispute it with my bank- no record, call your bank. How can there be no record of a dispute claim? If you're an actor and expect calls for auditions, call back etc or you just need to stay connected at all times I would think twice before using Verizon. I think every actor in LA knows how much one commercial actually means. I lost a job in a commercial, lost my agent and lost a lot of money because one person working for Verizon didn't know how to do his job and, of course, now Verizon refuses to take any responsibility. read more

I've been a Verizon customer for about 15 years and the service I received from Jose was the best I've experienced. He left no question unanswered and is exceptional at what he does. Jose sets a high benchmark for what customer service should be. read more