Sad day for us yesterday (Sunday March 8) when our beloved cat just could no longer walk at all. Being 19 yrs old, we knew it was the end and he was not going to get better. We figured neurological or vascular issues beyond repair at this point, we saw it coming 4 months ago, slowly progressed until BAM, no back leg movement at all Saturday night. Sunday morning it had progressed so much.more we knew it was time, he was an old guy (about 92 our age). Took him in to be euthanized....so sad. The people at veg were great, treated us with respect as well as our beloved cat. We requested to be with him until he passed. They informed us of what was happening every step of the way. Could not ask for more from this group. They put us in a private room to deal with this issue. Kind, efficient, and allowed us to walk in without appointment which allowed us to bring him in after we got a chance to stay with at home first for a few hours. Hate what happened but these people at VEG are outstanding and made it the best experience one could hope for all things considered. Great to deal with and reasonably priced. Thank you for your kind service and look forward to getting his ashes back to spread in our yard which he loved so much. read more

We took our dog Polly in here last weekend and Veg was wonderful! They let us stay with her while she was checked out. Dr. Ogg was fantastic. She stayed in close communication with us and helped us decide the best treatment for Polly! She even checked on us a day after her release. They care about their patients! Thank you so much Dr. Ogg and staff. We had an efficient and effective visit. Polly is feeling much better!!! read more

Veterinary Emergency Group - Polly - Emergency Pet Hospital Near Me - San Ramon, California

We come here for all of our emergency pet needs. Dog, birds and in this case a lizard. Yesterday my sons bearded dragon ate a piece of broccoli that was too big. It got lodged in it's throat. But that didn't slow down Fluffy. He packed in another piece of broccoli and a couple worms as well. I looked at him, tried to get into his mouth, and decided it was better to let someone who knows what they are doing take care of this. So we packed up fluffy and went to VEG. My son was very worried and stressed out. We walked in and the woman working intake immediately took me to a table worried it might impact Fluffys breathing. They two vets immediately cleared the obstruction in less than 5 minutes. The entire time Dr Donner was talking to my son and putting him at ease. The staff were very responsive and kind. They didn't even charge us. I really like this place. read more

The absolute best. We had the most positive experience this morning at VEG. Our dog was having breathing issues and we were greeted promptly upon entering and immediately met with a vet. We received constant updates while we waited in the waiting room. The entire staff was super accommodating, sweet, communicative, transparent and attentive. Fees completely reasonable. Highly recommend for any urgent vet needs. read more

We are extremely grateful that VEG exists and is available 24/7. Our dog went here a few times before for minor health scares and would often leave with hope and healing. This last time was different. Unfortunately, our beloved dog, Nikki, was showing signs of her declining health. She did not express any pain, but there was some struggle. We took her to the regular vet and she was given some medication to help, but Nikki had accepted the reality of her soon passing. We woke up yesterday 10/11/2024 with her not acting like herself. I think she had a stroke and seizure. She took her final breath in the arms of my husband. We truly thought we had a few more days with her. We were blessed with her loving presence for 14 years and 5 months. In a panic, I tried calling a few places for aftercare. It was early in the morning so most places were closed. I called VEG and was thankful to speak with Jessie. She was kind and patient from the start. She told me they offer aftercare and proceeded to explain the details. Once I agreed to it, as a family, we brought her there. We were greeted by Jessie upon arrival and she guided us to a back private room to say our final goodbyes. It was a nice small room themed for grief. She gave us the time we needed. It was a seamless process. When she returned, we discussed our options for private cremation, Nikki's urn, clay paw print mold, and a memento of her beautiful fur. Pricing was reasonable and fair. She also gifted us a cute mini succulent on our way out. We felt Nikki's body to be in great care. We are deeply saddened by Nikki's passing, but thankful VEG Staff was available and ready to receive her at any time. Their outstanding customer service at this difficult time really made a positive difference. If you are seeking compassionate care in any time of need, VEG must be your first option. They promptly answer calls and any questions. They are highly recommended and will do all they can for the best outcome. They have a big waiting room with the best cookies. The only complaint is that I wish we knew about this place sooner. Thank you to all the staff for your time, attention, and amazing hearts! read more

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Took our 8 year old puppy to VEG at 3am, because of bloody stool. He ended up staying for 2 days, with IV's and an ultrasound. He is now, FINE...you'd never know, other than his shaved spots. The staff was so sweet, and attentive. They are all so informative, so you always know what's happening. Loved being able to always be with him. read more

This used to be a place where you could count on being seen with accurate and thorough diagnosis in a reasonable amount of time for a reasonable cost. In the last 6 years, prices have skyrocketed and care has declined. I'm talking $450 then to $2000 now for less services. I would drive much further for emergency care to know my babies are getting what they need, timely and without loaded cost. read more

Took my 11 year old bunny (experiencing symptoms of GI stasis i.e. not pooping, peeing herself, no appetite, fatigue, teeth grinding) to VEG after calling multiple vet and emergency clinics in the East Bay and being turned away. They immediately said they accepted rabbits and to come right in. The Dr and staff were great and very friendly to us and my bunny. It's been a month and she's doing much better! She is now back to business as usual, terrorizing her two cat brothers lol. Total cost was ~$500 including antibiotics, IV fluids, and pain medication (no diagnostic testing). read more

Veterinary Emergency Group - sploot - Emergency Pet Hospital Near Me - San Ramon, California

I took my fluffy kitty in with a limp and they found a wound and treated it. Everybody was so kind, patient and caring. Our vet, Bridget, was sweet, gentle and explained everything. But our vet tech, Julia, was just the best, was so sweet with my son too. Loved her and the whole team and I wish they could be our primary care providers. read more

Our experience was mostly amazing! I want to preface all this by saying that the medical team did everything they could with the information they had, and did the best they could to take care of my dog. We brought our dog in on 5/7 because he seemed uncomfortable after episodes of vomiting. After an x-ray, the doctor let us know they saw a large mass. I asked if it could be his cystic kidneys which she couldn't confirm, but offered an ultrasound, which is fair. It did end up being his kidneys which we knew about, but were glad it wasn't cancerous. The doctor informed us of options, sent us home with meds for vomiting, and provided a list of specialists. On 5/9 my dog began having diarrhea every 30 minutes. When I called after it had been happening for a couple of hours, the (different) doctor didn't seem concerned and said it should go away in 3-5 days. The next day we called again because the diarrhea hadn't stopped all night and at this point, my dog's breathing rate was 48-52/m. The (another different) doctor on the phone advised us to walk in. They ran some tests again and took another X-ray. The doctor said we couldn't be sure if his kidneys were causing it. She gave us the option of subcutaneous fluids with a fair warning that it could put our dog into heart failure given his heart condition or (now this is where my partner and I got pretty traumatized...) that we might have to think about making a difficult decision. I asked if fluids seemed like the best option given his dehydration and she agreed. He got his fluids, zofran, and we were sent home with an appetite stimulant and probiotic. After being told we might have to make a difficult decision, my partner and I couldn't shake the possibility that our dog might not make it. We have been bawling for days. Then, our dog began having persistent diarrhea again. We understand it can be normal after stressful visits, but we saw blood and the discharge instructions did say to seek care if that happened. We called IronHorse because that was on the list of specialists VEG gave us, but they told us they actually didn't have internal medicine and referred us to SAGE Dublin instead. That is when we found relief. SAGE Dublin asked us more questions about our dog's history and after careful review of his history and taking a look at him, they did not see a dog that should be put to rest. The doctor actually said his heart sounds pretty much the same as what's noted in his last cardiology appt. She said we could do another blood test and ultrasound, but she really didn't find it necessary because he seemed to be getting better in her opinion. We were offered a diarrhea sample test, carvacrol, and a diarrhea antibiotic which were options that were not presented to us at VEG. They also called to check on us the next day! Our dog is getting better and better and I can't imagine how we would be right now if we decided to lay him to rest at VEG that day... again, I do not blame anyone at VEG at all. I know they also played a huge part in our dog's recovery! Everyone was great and informative, but after the trauma of being presented with the option of making a difficult decision, I just can't 100% say that I would seek care at VEG again. However, I'm glad to have had this experience as it helped my partner and I have plans for emergencies, and taught us the value of getting a second opinion. read more

When my dog woke up limping, I naturally was extremely concerned. However, she is an older dog, and I wasn't sure if she just jumped out of bed and landed on it funny. I called VEG to find out to get their opinion because she was showing no other signs of injury or being ill and while I want to make sure she is OK, I also didn't want to be stuck with a large bill unnecessarily. The woman I spoke to was wonderful and was able to give me very good advice as well as let me know that if payment is an issue that they have the ability to work with us on that. Fortunately, my dog was just fine, but if I ever need an emergency vet for any of my animals, I will absolutely be coming here. read more

We brought our cat in to be seen because her pupils were different sizes and the entire staff was very welcoming and helpful. We will definitely be coming back if we need to but hoping we don't have anymore emergencies moving forward. Glad to know this place exist and isn't too far from our home. read more

Sadly, I have been to VEG on numerous occasions, and I've never thought to write a review on yelp. Unfortunately, my cat Molly had not been feeling too well, and our original vet was unable to perform additional tests in a timely manner, so we decided to take her to VEG this past Friday as I knew we would get the answers we needed. Doctor Calderon and Dr. Schaefer were amazing, along with all of the nurses. The staff asked us on numerous occasions, if we wanted water, tea, coffee, cookies, anything, and always checked in on us. I really liked how Dr. Schaefer sat with us and explained the ultrasound findings, and explained what he was looking at so we were able to thoroughly understand what was going on with our kitty. The very next day, Dr Calderon called me to check in on Molly and to go over the additional test results that came in and explained everything to me in detail. Thankfully, our girl is doing well and much better. Regardless of if we have gone for non-life-threatening to sadly, life-threatening illnesses, we've always been treated so well there. The front desk is always so welcoming and hospitable, and all the doctors have always been great. I really liked how thorough they always are and always make sure that your pet is treated with love, care, respect, and dignity. Thank you again VEG for all that you do. Our community and pets are lucky to have you. read more

Veterinary Emergency Group - Molly hanging out - Emergency Pet Hospital Near Me - San Ramon, California

They refused to Operate on my 3 lb baby Chihuahua because AEG wanted $8,000 dollars to do emergency Stomach operation. They killed her !!! read more

I had to take my senior dog to be checked out due to a fall down stairs. They were beyond response to meeting us outside because on the way there my dog started breathing faster. The beside manner is amazing and you get to stay with your pet with reduces anxiety for my dog and my self. Thank you for taking amazing care of my Olivia and my husband and I. read more

Veterinary Emergency Group - Emergency Pet Hospital Near Me - San Ramon, California

I had never been here before but had an emergency with my conure so I needed to find somewhere asap. I saw a few reviews mentioning they had avian vets so I called them while on the road, they took my info and said I could come right in. When I got there they had me in a room within five minutes. Some nurses came in right away and checked over my bird, within another five minutes a doctor was in the room. Dr. Donner was the vet who helped my bird, she was very thorough in her examination and also made it a point to explain things to me as she went along. Dr. Donner was extremely helpful and caring when dealing with my situation. I couldn't be more thankful. I am so appreciative of everyone at VEG who helped me with my emergency. Thank you! read more

Oh. My. God. I am ETERNALLY GRATEFUL to these folks for helping me the other night. I came home from a long day to find my cat in distress, drooling, gagging, meowing and I panicked!! I Googled the first clinic close to me and rushed there and then had a horrible experience. They wouldn't treat her until I forked over almost $1800!! After being faced with basically no choice but to leave without treatment except some pain meds the nurse there told me about VEG on the way to my car. THANK GOD she told me otherwise I wouldn't have known about this wonderful place. I immediately drove there and was greeted warmly, at 1:30 am. They did an assessment and said they would do X-rays and sedation and see what was up. During the exam they found a rotting tooth and removed it. They brought my unconscious baby to me and let me hold her while she woke up. I left at 5:30 am with meds and wet food, and they worked with me financially. I can't overstate my gratitude for the entire experience. The entire staff was stellar. I am so happy I know about this place now. Cleopatra and I thank you from the bottom of our hearts. She is recovering well and she has been expressing her gratitude to her mom for taking the pain away, purring and head butting me a lot (maybe it's the pain meds too ). ============++++++============== Additional note two days later: I spaced and didn't refrigerate my meds!!! I called and said I'd be by immediately to get more meds and they refilled everything without incident and with understanding of my mistake. Jesus where have you guys been my whole life?! read more

Veterinary Emergency Group - My very high and happy cat, Cleopatra - Emergency Pet Hospital Near Me - San Ramon, California

Veterinary Emergency Group is a god send. With most of the Veterinarians in my area booked three weeks out for an appointment and not open on the weekends, it's heartbreaking when your pet is injured or sick. Many advertise Urgent Care or Animal Hospital but don't provide that service. As you can see on my profile pics I have always had dogs and on rare occasions that there is an unplanned accident and you need a Vet right away. VEG opened a couple years ago and this was my first time in. My doggo woke up with a swollen eye and probably injured himself running through the bushes in the yard. As a pet parent it's your responsibility to help them. VEG is open 24/7 with a army of friendly caring veterinarians and vet techs. They were busy at 7:30 am on Saturday performing everything from a surgery on a cat to checking out my dogs eye. There were people and their pets from 40 miles away. The facility is high tech and the waiting room has coffee drinks and a TV that plays a Trivia game loop. Yes, services are pricey but if your going there you just want immediate care. The Vet checked out my dog's eye cleaned it and gave me some medication. Happy to say he's already better. Highly recommend VEG for any Urgent Care for your pet. read more

Veterinary Emergency Group - Emergency Pet Hospital Near Me - San Ramon, California

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The doctors and nurses were exceptional with Max. As I went thru all the diagnostics with him I watched how they took care of others coming in. What love and care. They walked me thru every bit of the process that they were taking with Max. read more

This is such a wonderful place to take your pet for any emergency needs. My cat was dealing with some GI issues, and I initially took her to an emergency vet that was going to take 4-5 hours to even touch her. A coworker of mine recommended VEG, so I called to see if there would be a wait time. They told me to come on in and sent me a check in text before I even left the first facility. I arrived and was amazed at their open concept. Very clean with super kind and upbeat staff. They took my cat in with a veterinarian within minutes. Once she got her bloodwork and x rays, she was put in a cage for additional monitoring and I could walk up to her and pet her as much as I wanted while we waited. I've always been used to ER vets just taking my cats in the back and having no updates for hours on end. Dr. To and nurse Julia were so sweet and helpful, and really settled my nerves. They were attentive and were thorough with medication instruction. It was a long day, but I'm glad to say my cat is as good as new, and I owe it to VEG. Keep up the great work! read more

Veterinary Emergency Group - Emergency Pet Hospital Near Me - San Ramon, California

We came in knowing we were more than likely going to have to put my daughter's animal down. The staff treated us with tremendous respect, gave my daughter hugs, offered us refreshments and let us sit by her pet as long as we needed. When it was time, they took us into a private room and let us stay as long as we needed. Everyone who works there is incredibly thoughtful and sensitive. Wonderful business! read more

Quick and compassionate service during our fur baby emergency! Staff and docs really seem to want to be there in our time if need.

I highly recommend VEG for anyone who is looking for an ER for their pet. Rylee, our family cat, had been a newly diabetic cat who was given Bexcacat to treat her diabetes. Unfortunately, the drug cause increase the risk of diabetic ketoacidosis (DKA) which is what she was hospitalized for. We had previously been here (6 weeks prior) for a visit due to straining causing blood in her urine and had appreciated how quick and attentive Dr. Donner was. At this time, we did not know she was diabetic but learned quickly she was dealing with a UTI. Fast forward 6 weeks, Rylee had started her medication from her vet and was doing poorly. We initially took her to an urgent care since it was a Sunday and we did not realize how severe it was. They let us know her ketones were really high and we needed to get her to a place that can monitor her 24/7, I immediately chose VEG. Rylee was taken care by a wonderful team (thank you Dr Donner, Dr To, and all the vet techs) but unfortunately things were not looking great. It was also hard seeing her get her blood drawn every 2 hours, having IV's on 3 out of her 4 legs, and we could tell she was exhausted. She went from being 10 pounds early this year to passing at under 8 pounds. She lost over 2 lbs in less than 2 months. We decided as a family to let go to rest forever 5 days later. On her last day, we were able to spend the entire time with her in a room (and the night prior), and even got to take her home for a few hours before we watched our last sunset together as a family. I will never forget how well VEG treated us and Rylee during this time. We ended up bringing her back to VEG where she spent her final moments with us and Dr Donner. It is never easy losing your first pet, but I am grateful to have had the team at VEG by Rylee's side. I encourage everyone to have an emergency vet chosen, and I am glad this was ours. read more

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Took my fur baby here on a weekday morning because he was yelping in pain every time he turned. It was nice that I was able to stay with my dog in the comfortable waiting room while they did initial assessments. The only time they took him away was to xray him. Otherwise, the assessment, the blood draw, the sedative were all done with me on the waiting room couch. I was there for about 4 hours since they had to wait for the xray room to be available and sanitized (an infectious dog was currently being seen in there), and for the sedative to kick in. However, the staff kept on checking in on us and updating me. They explained everything in detail, and answered all of my questions. There's even cookies, water, and coffee available while you wait. The only concern for some might be that the patient tables are placed around the big center room and they are all open for everyone to see. VEG is open 24/7 so that's another plus! read more

Veterinary Emergency Group - Waiting room - Emergency Pet Hospital Near Me - San Ramon, California

It's never a great moment when you have to take your pet to an emergency vet, but if you ever do, THIS IS THE PLACE TO DO IT! The entire staff and experience exceeded my expectations. Each person we interacted with was calm under pressure, seemed warm and thoughtful, and made my cat, Toast, feel very well taken care of. Our vet, Alex, had incredible bedside manner (think Ted from Schitt's Creek!) and really took the time to make sure Toast was okay. He also explained each part of our bill to us and helped us determine the best treatment plan for her. I would trust him with Toast's care anytime! Thank you to the entire team here for everything you did to make a stressful situation so so so much better. read more

Took my dog in for a ripped dew claw nail which was barely hanging on and they quickly removed it and Remi was finally out of pain.. Initially I got a huge bill but after speaking with Jason , the medical director expressing my concerns about the bill and not being aware that their facility is really for emergency care. He said most vets would have done it for free for their clients so He kindly refunded the bill and even expressed gratitude for me taking the time to chat with him and share my.experience. He truly not only cares about all the pets but also pet owners , which is amazing! it's great to know that there are people out there who care . VEG is lucky to have such a genuine caring medical director!! read more

Veterinary Emergency Group - Emergency Pet Hospital Near Me - San Ramon, California

My dog became very sick and was taken to Veterinary Emergency Group (VEG) in San Jose. The very same day the SJ VEG wanted me to transfer my dog to the VEG in San Ramon claiming they had the right specialist for what was wrong with my dog. I noticed right away that the San Ramon was a better VEG. However, their way of treating my dog is by the symptoms rather than finding the root cause of illness. After 8 days hospitalized, my dog was deathly ill. Her red blood cell count was declining again. I asked them to do another blood transfusion to get the cell count back up but they refused. After spending nearly $30,000 between both facilities, my dog died at home 1.5 days after bringing her home, never giving me the opportunity to brining her to another specialist. The majority of the Vet Techs and similar workers were workaholics. they were truly dedicated. The VeterinarIans mostly sat at their desks, reading the Vet Tech reports and then writing their own reports based also on testing, such as blood and scans. I never once saw a veterinarian actually approach a crated pet to treat them, not even once. And I spent 8-10 hrs a day there for 8 days. if your dog has a physical injury, I see VEG as a 5star place for your pet. I watched a surgeon remove the leg from a dog with great professionalism and procedures. But it is not right to just treat the symptoms of a dog whose illness is not from a physical injury without finding the root cause. Neatly $30,000 got me 1.5 days at home with her. But I also must say that veterinary practices are turning to an open environment, and so had VEG. What this means is a pet owner can go back and stay with their pet in the triage area. That is an absolute wonderful thing for both the owner and the pet. read more

Veterinary Emergency Group - Emergency Pet Hospital Near Me - San Ramon, California

From Mr.&Mrs.G. They tortured my cat, whisper. I brought him in for a urinary tract blockage. They were apart of the operation and killed whisper over and over again, instead of helping him. His blockage healed naturally and they surgically re-blocked it to make him die, after torturing him for days. And they charged me thousands. read more

We had to rush my girl for an emergency c-section and the staffs went above and beyond to save mommy and puppies. I can't thank them enough for their tremendous effort and support throughout the process. They are amazing!!!! read more

We took our cat here for a small emergency at 12:30 AM and were immediately welcomed even though it was pretty busy. We drove 35 minutes (one of the further emergency vets from us) because of the great reviews and SO glad we did. The entire staff is extremely welcoming, kind, and helpful. Our vet was AMAZING, I believe her name is Dr. Caitlyn. She explained everything clearly and eased our worries instantly. The facility is very bright and clean. Personally, we liked how everything was out in the open during triaging (however it did look like there are private rooms when needed). We are so thankful to have found this place! read more

Excellent care and reasonable cost (as far as these things go). I've taken my dogs there, and now my turtle is getting the white glove treatment as it's being nursed back to health from an infection. read more

Veterinary Emergency Group - Not so easy to give a turtle an injection - Emergency Pet Hospital Near Me - San Ramon, California

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We found out we had to put our beloved German Shepherd yesterday. The check-in was super efficient and the vet saw us in the lobby in less than 2 min. She brought an ultrasound machine and was able to accurately determine what was going on. She gave us the unfortunate news. The whole staff very compassionate. Thank you very much. read more

Veterinary Emergency Group - Moses aka "Big Pup" - Emergency Pet Hospital Near Me - San Ramon, California

We took our son's dog in yesterday morning and the staff was so attentive and caring for both us and the dog. They assessed what needed to be done and communicated with our son and his wife and took fantastic care of our dog. We would highly recommend this group for taking excellent care of your pet. You provided fantastic care for all of us. read more

My 17 year old dog was having some nerve and stomach issues unexpected in the middle of the night. The emergency vet near me wasn't able to take in my dog and recommended here. Called and they told me to bring him in. They were so wonderful and the location was very clean. Saw how the staff not only treated us very well but were so amazing with all the other pets and humans there. Tons of compassion and very helpful. We left with my dog seeming better and even had them call with followups. Will definitely use them if we ever have any emergencies. read more

VEG is a wonderful veterinary hospital and I would highly recommend it. They are fast, thorough, the facility is very nice, they have state of the art equipment, staff is kind and does not make you feel rushed. Prices are reasonable for an ER. I brought my dog in because her health was unexpectedly declining, she was very lethargic that day and her regular vet could not see her for a week. I called and they said I could bring her in, they text me a simple form to fill out so they had her information when I arrived. I was expecting to wait hours since it's an ER, but I was seen right away. A nurse took her vitals and weighed her. They apologized for being busy and had us take a seat. My dog is reactive to other dogs, so they moved us to a very nice, private room. Within 5 minutes Dr. Perkins came in, took her history and began an exam. She recommended an ultrasound, came right back with the machine and started. She then had a cardiologist come in for a second opinion. She recommended an x-ray, text me a quote, I signed and they came in a few minutes later to take her. She came back shortly, the Dr came in a few minutes later to discuss results. She said they sent the x-rays to an independent radiology group for a second opinion and would have results within an hour. Unfortunately we did not have good news - aggressive cancer - but Dr. Perkins spent time explaining everything, showing me the x-rays, discussing all options and outcomes and answering all questions. She did not recommend treatment and said we should go home and make her last days special. I was crying and they said someone would come in to take care of payment so I didn't have to go out into the lobby. Someone came in to show me the bill, took my credit card and came back. I was told I could take all the time I needed, but we were ready to leave and they let us out through a side door. I was emailed my receipt as well as a detailed report and copies of x-rays, also sent to my vet. The base cost for the ER visit was $225, which was not unreasonable. Her many tests were an additional $765. We spent 24 hours with her and unfortunately she started taking a turn for the worse and did not want her to suffer. So we called Saturday evening and they said we could bring her in. As soon as we arrived they greeted us and took us back to a private room. She had to be euthanized, and although it was extremely hard for us, they made it very peaceful. They let us have all the time we needed with her, they were very gentle and kind. We made all the arrangements and payment without having to leave the private room. We chose to have her cremated and put in a beautiful box with her name on it. It also came with a clay paw print. They called me a week later to pick up her ashes and paw print. The cost for the appointment and cremation was $800, which was reasonable. VEG made a very difficult situation as easy as possible and we are thankful for them, especially since our regular vet did not figure out she had cancer. It could have been a much worse experience without VEG. read more

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Our dog received a bite on his ear from another dog. It was a Saturday, so we took him to VEG in San Ramon. We were told he would need some stitches and that they would call us. When we went back, the tech, not the vet, brought him out to us. He had a plastic collar on, which was covered in blood, his ear was still actively dripping blood, his fur was covered in blood, and top it all off, they had decided to trim his front claws and one or two of them were dripping blood as well! The vet came back out and could not explain why they thought he was even remotely ready to be delivered back to us in this condition. She didn't seem to have a clue in general. It was another couple hours before we were summoned to come back for a third time that night to pick him up. We didn't take him in for a heart transplant ... it should have been a routine visit for a couple of stitches and they couldn't have bungled it worse, and turned it into an even worse experience for our poor dog and for us. Oh, and it was over $1700 for the experience, by the way. read more

Caring, compassionate staff during one of the hardest days of my life. Thank you Dr. Galusha and Mia at VEG, San Ramon, CA. I recently brought my feather baby girl (a parrot) to VEG in San Ramon. Parrots are incredibly delicate and exotic animals, so it's very important to me that she's seen by a trained avian veterinarian--not just a general vet. Birds are very different from dogs or cats, and not all vets are trained to care for them properly. If your parrot is sick or needs a check-up, an avian vet is the safest and most knowledgeable choice. It can mean the difference between catching something early or missing it entirely. She normally sees her primary avian vet, but they were closed when I noticed something was wrong. Her droppings were dark, and I feared internal bleeding or infection, so I rushed her to VEG. Dr. Galusha is one of the few avian vets at VEG, and I am beyond grateful that she was the one caring for my baby that day. She was professional, friendly, knowledgeable, and truly compassionate. She focused on helping my brave, fragile parrot feel better before jumping into diagnostics. My baby had fought PDD (Proventricular Dilatation Disease) bravely a few years ago--a serious and often fatal neurological disease that affects parrots' digestive and nervous systems. It has no cure, but she lived courageously with it. Dr. Galusha took that history into account and gave her the thoughtful, specialized care she needed. Even though it was a very busy Sunday, she checked on my parrot often, communicated with me throughout the day, and made sure I felt informed and supported. Most importantly, she treated my baby with the dignity of a human patient, not "just an animal." That meant everything to me. Toward the end of the day, Heaven decided it didn't want my baby to suffer any longer, and she passed peacefully. My baby and I both know that Dr. Galusha did everything she could, and we will never forget her care and effort. I also want to thank vet nurse Mia. I asked if she could trim some feathers for me to keep as a memorial. She did it so thoughtfully--placing the baby feathers in tiny glass bottles and the long feathers in a sealed bag. She even went the extra mile and gave me a little footprint in black ink on white paper. That gesture touched me deeply and meant more than words can express. Heartfelt thank you to Dr. Galusha and Mia for your compassion, professionalism, and kindness. My brave feather baby now rests in peace, flies freely in Heaven, and is no longer in pain. I will forever be grateful for the care and love you gave her in her final hours. read more

I do not recommend this VEG location. I brought my dog in for what I feared was bloat. VEG diagnosed him with bloat, a large blood clot, pancreatitis, low platelets -- the list kept growing. (The low platelets turned out to be caused by their techs cutting his nose with a tube, which led to heavy bleeding. )They continued to charge me for an overnight stay, blood work, and additional testing. I eventually made the difficult decision to take my dog home, despite the vets insisting he was "very sick and dying." Oddly enough, he seemed to improve at home. Two days later, I returned for a follow-up blood test. I also got a second opinion from another vet who believed my dog would be okay. They recommended doing bloodwork at VEG for quicker results. The VEG vet said everything came back healthy. It became clear to me that VEG was pushing unnecessary treatments and hospitalization. They wanted to keep my dog until surgery to transfer him to a specialist. Looking back, it feels like they were more focused on running up the bill than truly helping. Had I followed their guidance, I could've easily spent tens of thousands of dollars -- and my dog may have suffered from the overmedication he didn't even need. Thankfully, he's doing well now and is expected to live a long, healthy life. I urge others to get a second opinion before committing to any major treatment plans here. In my experience, VEG over-diagnosed and over treated. I do not trust their judgment, and I would not return. read more

I brought my dog there for emergency treatment, removal of a tumor. My dog is reactive to other dogs, so they quickly put him in a private room for intake. I was given many updates, both just before surgery, intraoperatively and postoperatively...with another followup in the morning after surgery. Unfortunately, the news was bad, but my dog recovered from the surgery well and we will love him until he takes his last breath. Thank you for all you have done VEG staff. read more

Had to bring my 12 year old chocolate lab because she was having a seizure. By the time we arrived, they were already waiting for us. The immediately attended to out dog Susan and kept us informed about her condition. I can't say enough about their amazing service they provided for our dog. We are grateful to have such an amazing team in our community. Thank you. Eddie read more

Veterinary Emergency Group - Our dog Susan - Emergency Pet Hospital Near Me - San Ramon, California