I think I have to give a star to write a review. TERRIBLE. Didn't even tell me what was wrong when I asked he told me there was a bunch of parts missing. Um the last tech said the compressor is bad but I won't have time to for you in so of you want it done right away to tell the Warrenty company to send someone else out. Even the home Warrenty said he has never heard of these parts and recommends a 2nd opinion. 1. I will not be renewing my Warrenty through old republic! They send out extremely unprofessional one man does it all (cheap and lazy) 2. This guy is fraud! Update: A reputable company came out for a 1"2nd opinion and said that the "missing parts" this company told my Warrenty were pretty much nonsense and meaningless! read more

THE WORST CUSTOMER SERVICE - the company needs to spend some of their profit on training their field service technician in basic customer interaction Professionalism in dealing with customer and the public as a whole. - I was told after a quick walkthrough bye A Viking Heating and Air Services of Fair Oaks, CA Tech whom offered a list of issues relating to my HVC system and once requested to review the issues with me I was given the impression "It is, what it is" whatever that means. A total waste your time, energy or effort calling on this company, and if you have a new or exiting home warranty service contract and you are advised that Viking Heating and Air of Fair Oaks, CA is schedule, do yourself a BIG favor reject their service call and request a different company you will thank yourself for taking the time to read this feed back response. Lastly, based on prior interaction with Viking Heating & Air of Fair Oaks, CA I would suggest thinking long and hard about their apparent lack of a commitment to customer service training with their Techs what does that say for their sales and installation training???? Very dissatisfied customer read more

On the plus side, they arrived promptly when they said they would arrive. The owner, Mark Pounds, fixed the problem quickly, and also walked around the house, giving us energy-saving tips. He also solved a problem that my idiot home inspection guy completely missed. He was courteous and professional. On the down side, I had to call twice to get someone to come. It's COLD now and I got impatient. Sorry. read more

Mark was AWESOME. He was able to fix the problem with my air conditioner in no time at all and then shared some tips and tricks to reduce my air conditioning usage and keep my bill down. Much appreciated!! Thank you Mark!! read more

If it was possible to give less stars I would. This guy, Mark, was sent through our warranty company. He came out looked at the outside unit said the motor was busted. Also stated we had to clear 3 feet from around the unit. He was horrible answering questions. I was panicked because we'll be without heat in December for a few weeks. He then calls back and says we aren't happy with his service so he called the warranty company and now we have to wait for a new company to come out. We're all sick, we have a 2 year old, and no heat. This guy could care less. We called in the problem last Friday, and so this is adding an extra 5 days on to even having the problem looked at, and delaying ordering the part. He hung up on me a couple times. If anyone had a choice don't go with this guy, he shouldn't be involved in any business that requires customer service, just check out the other reviews. read more

My home warranty company, Old Republic, referred my service to Viking Heating & Air. I have to admit, I was concerned after reading some of the reviews but my service was excellent. He quickly diagnosed the problem and had my a/c back up and running in no time. Additionally, he went over how best to maximize the efficiency (i.e., minimize the energy usage) of my a/c unit. I was very happy with the service I received. I would not hesitate to use them again given the choice. read more

I recently bought a house a month ago and was having a bbq on the hottest weekend of the summer and my ac went out. Mark from Viking came out and was very knowledgeable, polite and took the time to educate me about ways to save money with my ac. Best of all with a simple part replacement he got my air up and running in about 20min. read more

Do not call the technician "Sir". ** Read other Yelp reviews ** They have a history of documenting incorrectly to side with the warranty provider. I am filing a case with the Attorney General and would recommend the same. Dear Sir and Stacey, Below is how I rate your service in our short interaction together. Customer Service - 1 star for effort - Half a star, because you at least fit me into your cancelled appointment schedule. However everything after that was a nightmare. To busy defending what was wrong instead of doing what was right. Then when caught up in the web of bad customer service defensive rants in which you resort to Deflection. Deflect blame everyone else but your tech and finally refusing to make things right. The other half a star because after demanding a refund you agreed to the refund and will be sending the refund ot us as a money order. Technician Friendlyness - 1 star - His greeting when first meeting him was a grunting "Don't call me Sir, call me Mark. Sir is my father". When asked questions all we got was an "I don't know" or ignored them. Finally after a few more prods he says the he is ordering the parts because clearly the motor looks bad along with some tips on how to save energy. For the tips on how to save energy he gets the 1 star. Documentation - 0 stars - Say one thing write another. Becasue information which was critical to the home warranty program, was ommitted (the bad motor). Now we are back to square one with the home warranty plan. A diagnoses of the motor was made yet never included. If the motor wasn't bad why order the part? You'd think that by now they would know how to properly document. Don't get us wrong we bought this house recently and had bought our (g)coupon to get it serviced. Our home inspection did not state anything about the system looking like it's on it's last leg or any issues with it. But it wasn't the cleanest or dirtiest system in the world. Irregardless this should not affect the level of professionalism received nor the omitting of information that was critical to our home warranty. Would I recommend this company to any one out there? Only if I disliked them and I would highly recommend they call Mark "Sir". Otherwise, nope I would not do business with them even if I wanted to. By the way they won't do business with us either. Win win if you ask me. And I was asked "What do you want us to do?" to which I answered several times but you didn't like my response. My answer was "Make things right and correct the report". Perhaps this experience would have a higher star rating if you had just listened. read more

Viking H&A was sent by our home warranty company for our annual A/C check up. Each of the 3 times we've had an annual check up through the home warranty it has been a different HVAC company. Mark was the serviceman. Unlike some other reviews I found Mark personable and helpful with many tips and suggestions for the best results using the A/C and ceiling fans. I have two units one of which is 20+ years old but Mark did not try to upsell or push replacement. There was some confusion caused by the warranty company and Mark called and got it straightened out quickly. With rentals I have many experiences with HVAC companies and I would welcome a return visit and would call Viking/Mark for non warranty service if the need arose. I'd give 'em a 5th star but I don't give anyone 5 stars. read more

Mark was here for 20 minutes and had my a/c working again! Yay Mark! He also went the extra mile - talking to me about the direction of my ceiling fans (50% were going the wrong direction - which he corrected for me), filters, leaving all doors and registers in fully open positions. He was comfortable and accommodating with my dog - she's a barker - which means a lot to me. I am extremely satisfied and happy my warranty company contacted Viking to repair my unit! Thank you again Mark! read more

If your warranty company wants to dispatch this guy tell them NO ask for Eastwood heating and Air, these guys are total pros and all there ratings are 5 star. why waste time with this unprofessional company, the reviews speak volume. I refused this TOL and requested another company and got Eastwood and i couldn't be happier read more

Thank GOD I'm not using these fools! After reading the reviews, I'm extremely happy we're not messing with these guys. My heater went out & we called our warranty company to have someone come out & it was these guys. When they called they basically try to tell us what's a best time for them! Tuesday between 0900-1300. I told them that's not a good time since I don't get off form work until 1430hrs,so how about another day? His response... umm.. I'm Only working on Tuesday schedule and will have to call back another time... and that was it. Nothing more. Tomorrow morning I will call my home warranty people and tell them that they need to start doing research on these companies, because we're paying our warranty people (first American) $62 a month & $75 Per incident. Always do your homework before any Company come into your home. read more

I had three different technicians - including Viking - come out to check my AC that was making a loud screeching noise before it went out. The first two techs both said I needed a new motor. When Mark with Viking came out, he said there was nothing wrong with it therefore, there was nothing for him to do. I told him the other techs said it was the motor to which he responded "Well, call them then" and left. I will never request services from this unprofessional business again. I went with Rey's air solution whom is very professional, thorough, and honest! read more

Viking was the second company that our home warranty company sent out to take a look at an intermittent problem we were having. The first guy spent 30 minutes telling us nothing was wrong. Viking was here for 5 minutes and identified 2 potential problems an incorrect capacitor and loose burnt wires. We also got a lot of general practical advice for maintaining our system. If we have any issues in the future and need any future service needs we'll be calling viking. read more

Absolutely great experience. Mark was on time, thorough and knowledgeable. He gave tips to help the AC run best and got my AC back up and running in no time. Would use again! read more

Fast response, I had a call back within 24 hours and they were onsite the next day. Repair was done quickly. The guy was friendly and even offered some efficiency tips. No complaints here. read more

I had Mark from Viking Heating and Air come out as a result of a call to my home warranty. Unlike some of the other folks on here, I had a good experience with him and their company. It is true, you don't get a choice of who comes out when you call the home warranty (that is my understanding anyway. You have to use their contractors). But he fixed the leak or whatever and recharged the system. When we had the inspection done on the house, the guy told us it was working and everything. Sadly, this is the 2nd service call in just over a month for the A/C. I am really hoping that Mark's work does the trick! So, I had a good experience and would be fine recommending the company. He came the same day (morning) that I called the home warranty; he was prompt, courteous, and efficient and helpful with suggestions for heating and air efficiency. Thanks for fixing the unit Mark. I appreciate it! Cheers, Sue E. read more

This is the second time I have had them come out for my air. Quick service, had appt the next day. Was able to fix it . Love them

Great work with the repair job on my older Trane system. I was given tips on getting the correct fuses as well as how to replace them should my system short out again. Also Mark provided a quick system review and efficiency with useful tips for using the AC to help keep my energy bill down. read more

Viking H&A was sent my our home warranty company. They called to set up the appointment in less than 24 hours and called when they were on their way to the house. Mark was on time, professional and got the problem fixed quickly. He explained what was fixed and even gave me some tips on how to make our house more energy efficient! Would definitely recommend this company! read more

Fantastic service! Fixed our compressor and was in and out in less than 30 minutes. The owner is the technician. Highly recommend giving them the opportunity. read more

Called my warranty company and they sent Viking. Mark was personable and very informative. When I told him I had just purchased the house, he did a thorough check, added some coolant, tightened some fittings and then showed me how to operate the thermostat and gave me some helpful tips. Clean, courteous and on time. read more

I received a service call from Viking as part of my home warranty program. I wasn't expecting much. #1 on time #2 spent time educating me on optimal set-up of the ceiling fans for the seasons--counter-clockwise for summer. And showed me how to switch the fan's direction. I've had 2 previous service calls and didn't receive that information. It was a pleasant surprise to have my expectations exceeded. Would strongly recommend. read more

Prompt and excellent service! Viking returned my calls and voicemails in a very timely manner and worked with me to get an appointment scheduled asap when our heater went out! The technician called before he came, as promised, to give me enough time to meet him. He also went out of his way to make a special trip to go buy the missing piece that was needed to repair our heater instead of having me wait on him ordering the part, it delivering, and then coming back to fix it! He even gave me tips & tricks to keep our heater running efficiently and keep our energy bill down! Great service and our house is lovely and warm again! read more

I was assigned Viking Heating by my home warranty company. The technician arrived and rang the door bell and immediately knocked. A few seconds later (this is not an exaggeration), he banged on the door so hard that you have thought it was the police or other emergency. I answered the door and asked why he was banging on the door. He was only at the door a few seconds. He replied I am here to look at your Heating. I said you don't have to bang on the door. Without a word he picked up his bags and left. I called the company to complain and the woman tried to make me feel as though I did something wrong. I thought I was being discrimated against but, after reading other reviews it appears they are rude and arrogant with most people. STAY AWAY FROM THIS COMPANY ESPECIALLY IF YOU'RE USING A HOME WARRANTY TO COVER SERVICE. Their attitude is. You need us we don't need you. I wanted to give them zero stars. read more

The guy came out and actually refused to help me with my air conditioner. Isn't this their business? He left me in a lurch, with temperatures nearing 100 degrees, and smoke from the wildfires filling my house and making it inhabitable. He seemed like the most uncaring person in the world. And the worst part - he was the owner! I have a medical condition that makes heat intolerable for me - he actually left me in a dangerous situation. I would never recommend this company to anyone. I think maybe he should go into a different line of work. BTW - I never leave less than a 5-star review, so that has got to mean something. I called another company and they were so polite and offered to help me with my problem. read more

These guys are a scam. The first thing they ask me is for the deductible on the sears home warranty. Once they got that out of the way, they say I'm not covered because I shorted the system myself which is not yet a fact and oh btw, I told your warranty company that so now I'm sh*t out of luck. Next they quote me for $360 after the $50 deductible. $410 for a transformer replacement. They haven't even look at the HVAC unit yet. They waited over a week to tell me that when they could've told me over the phone and not have to put up with 100 degree weather. Once they realized that I wasn't going to take their bad deal, the dude ran out as quickly as he took my money. They should be investigated for fraud. Called another company and they fixed it for under $100. read more

Mark originally came over to fix our a/c back in August. At that time he replaced the dual capacitor. The a/c worked fine until a couple of months later we heard a loud noise and when my boyfriend checked the a/c unit outside had smoke coming out. We called our home warranty and Mark came over again. Keep in mind that it's only been 177 days since his last visit. He started working on the AC condenser in the back yard. He asked my boyfriend to turn the heater up to ensure that the heater was not turning the AC Unit. When my boyfriend went out side to check on how things were going, Mark said the motor was burnt out as he was working with the wiring. He then saw and heard a loud POP as if mark has been working with the wiring and there had shorted something. Mark jerked his hand back from the wiring cutting his index finger, My boyfriend asked he was ok and or needed a bandaid. Mark responded that he was ok. My boyfriend let him be and went inside the house. About a 20 minutes later my boyfriend checked out back and there was no sign of Mark or any tools. My boyfriend checked out front, and mark was by his van and his finger was taped up with electrical tape. When asked how everything was and he said that the unit was wired wrong and that caused the condenser to burn out. He was a bit stand offish while telling my boyfriend this. My boyfriend had a weird feeling that mark had made a mistake and was just trying to cover it up. My boyfriend told him that the only person to work on it was him when we replaced the capacitor. Mark said that he doesn't know anything about warranties and that he just needs to report back to the insurance company. My boyfriend gave him the $50 for his deductible in cash and he left. I was later informed by the home warranty company that they would not be cover due to improper wiring. So ridiculous! When mark was the one that did the improper wiring when he fixed the a/c several months back. Mark should get his license revoked! What kind of professional electrocute and cut them self on the job. Shame on him to try to cover up the mistakes he made! DO NOT USE HIM! My home warranty company listed him a contractor but you can refuse his service and request a different contractor. If I had known at the time I had a choice to refuse a contractor I would have done so. I filed a complaint with the home warranty company and I will file a complaint with the department of consumers affairs and the better business bureau. read more

If you want someone to be honest with you, dont go to these people. They honestly screwed me, they came to my house found the problem, lied to me by saying they needed to submit there report to my warrenty company when they new the warrenty company wasn't going to cover a "damper " problem, but thats not the issue, they didn't even offer to fix it (i have no problem paying). They just ran out the door and said later, they dont work on dual climate air conditioners. LOL!! More then half of Sacramento has dual climate, Lame company and lazy. Thanks for leaving my family to sweat in more then 100 degree weather. Do not hire these people. Oh and by the way, it was a 3 dollar fuse that blew in a HVAC controller. Problem fixed by Me a girl...thats sad. read more

Viking was contracted by my home warranty office to evaluate and repair poor air flow through all the vents in my home. 3 vents blew no air while others blew perfect. Viking scheduled a zz top lookalike for the service. The technician spent less than 5 minutes evaluating the heating unit and he never opened the front cover. Next he went under the house only to come back in less than 5 minutes and stated that all duct work is built into the base of the home and that there is no access to do any repairs. That was it and they expected me to pay a $75.00 deductible. UNBELIEVABLE. The next day I called the warranty company and explained the situation. They immediately called a new heating and air company and set me up a new appointment. 1 day later Jason from Trinity came to my home. He checked the heater and all the vents to confirm the non functioning vents. He then went under the house and within less than ten minutes He found the problem, a broken duct. He even took pictures which I would post if possible. He said its an easy fix he just needs approval and parts. 2 days later he returned and 15 minutes later my heating and air is in perfect working condition. My opinions. NEVER USE VIKING HEATING AND AIR. Call Trinity for quality quick and kind service. read more

due to the poor inspection, lack of customer service and frankly the unwillingness to provide a quote, after inspecting our HVAC units, I would not even give them one star but the Yelp system insists, so I give them one star. They provide warranty work for First American Home Buyers Warranty who is a scam, they hire companies like this that are not professional and provide no customer service. I would not recommend Viking HVAC or First American Home buyers Warranty. Stay away read more

I would never use this company. Tech came to my home on a Home Owner's Protection(warranty on home for new home buyers) call to repair my heater. Tech worded his report falsely so Old Republic Buyer's Protection would not cover cost of repairs. Viking is in business with insurance company to deny you coverage. BOYCOTT VIKING! Home had 2 prior reports stating heater worked at time of purchase. read more

Mark the owner provided the worst customer service so please listen to the reviews and don't use Viking Heating or you'll be sorry you did. My home warranty recommended this contractor. I scheduled an appt window time with Mark and he offered to call me prior to coming to my place but never did. When I called Mark after the appt time he argued with me and said he did come by but no one answered the door. Let me just say I was home but also he never called. I know its the holidays but that's no excuse for lying and providing poor customer service. Beware of this company. I had to call my home warranty company to use another contractor. read more

Our AC unit wasn't working properly, working sometimes and keeping the house relatively cool to not cooling the house at all. We called our home warranty company who sent out Viking Heating and Air. I received a call within 2 hours of Viking receiving my request and was able to get on the schedule for the next day. Mark was the technician sent out. He looked over the unit, let us know what the problem was and said he would need to come back to fix the issue. He was back the next day with the new part and had it replaced and done within 20 minutes!! He was quick and incredibly thorough on explaining exactly what was happening with the unit and the dangers of running our AC had it not been fixed. I couldn't recommend Mark and Viking Heating and Air more! read more

Home warranty company contacted Viking because our AC wasn't blowing cool air. Mark came to the house today and gave me a call 20 minutes before arriving. I got back home 30 mins after the call and apologized for making him wait, which he said was no problem at all. My condenser was shot and replaced it, gave me several great tips about how to lower my AC use and improve efficiency, and was just generally friendly, fast, and helpful. Any future problems I have, I'm just going to call and ask for Mark! read more

Awful experience. The owner, Mark was incredibly rude and wouldn't even stop to explain the problem. He refused to work on the A/C problem and was completely unhelpful. Do not ever use this company as they can't be trusted read more

I thought Mark was a great guy. He explained things, and was extremely nice. Handled my wild crazy boys as he checked everything out on my AC unit. I too called my home warranty. He came out and fixed the capacitor in like 15 minutes. It was mild out so we didn't turn the AC back on until that night and when it came on, it didn't seem to want to turn off. I called them back out and he checked everything and said that he couldn't find anything wrong with it that it was just so warm (the upstairs unit) that it would take a while to cool down. So, I'm crossing my fingers. But, again, didn't see any problems with customer service. read more

When our air conditioner stopped working in the last week of June, I called our home warranty company who sent out a HVAC contractor who promptly declared the unit dead. I waited a few days and when I called for status, I found out the tech didn't fill out the paperwork correctly but would do so that Friday afternoon. The warranty company ordered the unit and I received an email with our portion ($3200 out of pocket). I questioned the unit and received a request to have another HVAC contractor come out for a second opinion. I agreed but almost changed my mind due to 100 degree weather. Today Mark came out and said let me look. Within a few minutes our air conditioner was running. He also gave us a lot of very useful info to keep costs down. Thank you so much, Viking!! read more

I wanted to send an update. The guy was even wrong about his diagnosis I got another air conditioner person to come in and he fixed it with no problem and it had nothing to do with my water heater. The person I got was not through the warranty company. It was a five star heating and air-conditioning company. That was actually the name of the company and he did a great job read more

Top-notch professional. I'm not a frequently reviewing type of person, but Mark exceed my expectations so much, I felt like I needed to post. ..... Mark was great, in my desperate need to get my A/C working, with 100-degree days coming up. Keep in mind that the warranty company was not so great, but that was not of Mark's doing. That part was out of his hands. Once the obstacle of the warranty company doing what they needed to do was done, Mark was wonderful, considerate of my needs (in other words, fast), and skilled in the repair. .... That is truly the epitome of customer service. ..... We are grateful for Mark's help. read more