VIP was very communicative during the entire move to include Heidi (LA office) and our movers, Clarence (foreman), Hector, Vincent and Michael. They said they would call when they were 60 minutes out, and they did. They arrived on time. I offered them water bottles, and none of them cracked the lids until our entire household was packed up, which took about 3.5 hours. They were courteous and careful. My only negative comment is that they really pushed for a delivery date, and we ended getting our items before we were ready, which just added more stress to an already stressful cross country move. They offered two solutions, the first of which was an outrageous amount of money. Since I haven't moved in 44 years, I have no idea how any of it works, but now I could write a blog on all the unexpected things that happen when moving cross country. read more

I never write bad reviews and am a very patient person, DO NOT do business with these thiefs! The delivery driver was supposed to be here yesterday between 12-2, he no showed me after I took time off from work. Then he says sometime in the afternoon around 6-8, again, no shows me. Then he says sometime late at night. I call him at 10:41pm, that's right, 10:41PM, and ask him where the hell is he? I took work off for him to deliver it and he still isn't there. He asks "who the f*** are you to ask me that?" I'm the person saying you to do your job. That's a FULL day of work I just lost waiting for theae thiefs. Now, it's the following day, he tells me between 7-9am, its now 9:05am and he tells me he is 30 minutes away. Now I just lost another 2 1/2 of hours of work so far today... Let me also mention that the driver, Andrew, out of Georgia, tried to scam me telling me there was a $100, no actually $150 change of address fee for changing the address 3 miles away...I call "corporate" and they say there is no such fee for a change of address within 15 miles. I believe that Andrew was trying to make a quick $150 and since I learned that there is no such fee, he is jerking me around with all the issues I talked about above. The lady that I talked to on the phone, April, told me that they had the wrong initial delivery address down... Oh that's GREAT, the main part of your job, delivering to the right address, you f****d up. These guys are the worst. Avoid them at all costs. read more

Happy to have gotten ALL of my items shipped over 3000 miles! The process was detailed and slow. I was on top of the move every step of the way. There are a lot of moving parts from sale to delivery, so patience is a requirement. The movers who picked up my things (George and Jose) were awesome and cautious. Then there was a waiting period in between. Jay in the office was a strange character, that is all I will say about that. Angie was the absolute best (and deserves a raise!) I finally received my furniture from a really nice group of guys at The Moving Doctor, fast and efficient. Anyways, the whole move took a few weeks, but it happened and everything was in order and it was a good deal. read more

VIP movers were amazing and made my move really easy and fast! I had Roman, Maxim, and Yerlan to help and they were all excellent. Very professional, careful, and detail-oriented. They were extremely experienced and respectful of all my belongings. I would definitely recommend using them for any future moves! read more

I used VIP for a move from CA to TX. It was honestly a great experience. I didn't ask the right questions because I had never moved long distance before, but Angie really talked me through the whole thing. I'll be honest, the move was overwhelming. Im glad she helped me, I felt more prepared, I was able to schedule my life better and stay within my budget. It's a stressful time regardless, but it worked out and I'm happy with the outcome. read more

VIP Movers we're great. They showed up on time and took very good care of all of my belongings. They did not break one item. There were no scuffs or scratches on any of my furniture. They put covering down for all of the hardwood floors which were not damaged with all of the heavy furniture. I really appreciated how careful they were moving everything. I will use them again if I move. read more

My move from LA to GA was long and stressful, but my experience with VIP moving was a good one. It was overwhelming but April, Heidi, Dan, Dwight and Gary were an amazing team to work with. I am sure that I was the most dramatic participate during this whole operation. Moving is always a stressful time regardless, but it worked out and I'm happy with the outcome. read more

Many many problems with this company. They charged for services not done at pickup. They gave me very little advanced notice of their pickup and delivery. But worst of all was that they overcharged me about twice by giving me a false weight of my stuff. I insisted on a re-weigh - which cost me about 2 days as they didn't give me advanced notice of where and when to meet them at a scale. After the reweigh it turned about they had approximately doubled the weight - so doubled the price too! And I had a terrible time getting my money back (as they require paying up front at delivery). And they weren't nice about any of this - with lots of screening by the office over the phone when I questioned their practices. read more

they killed my pet rabbit while moving my stuff from la to utah and left him in the closet to die

I had a horrible experience with VIP.  I worked with Jay, who was great - told him the pounds we were moving (from Dallas to SF) and received a quote, the actual bill was 17% higher. I knew the pounds based on a move one year earlier, then they quoted on Sq. Foot giving estimates based on lbs. On this, buyer beware. I was told verbally by Jay, and in person during the pick up, the delivery would be between 7 - 10 business days. After 7 days I called and spoke to Dan who stated that according to the contract it could be up to 21 days. Again, buyer beware - read your contract. The real problem comes with delivery. According to their website, "VIP Moving & Storage is a full service moving company that is entirely licensed, insured, and bonded. We are an independent moving company, not a broker, and we work only with our own experienced, professional, full-time employees." I was also told this on the phone by Jay when negotiating our contract. This was not true for me. After complaining to Jay about the move in, he stated, "oh, sometimes we need to use independent drivers who own their own rigs." The driver "Mike" arrived (with 2 individuals to complete the unpacking - after craziness happened and Mike left the job, they told us they had been working for him for 4 days, one of the movers also told us he had a felony and how difficult it was to find work) and told us we had a very large move. (We were moving into a 1500 sq ft house.) and due to this he would move all our boxes into 1 room and place our furniture. I told him this was not in our contract, and that he needed to put all the furniture together that was taken apart. His response, "I will make you happy" To go into complete details would be too long here is a list of what happened to us. 1. No inventory list checked off as boxes came into the home.     -corporate computer missing 2. After 3 hours of moving boxes into our garage and driveway boxes started to arrive in home. 3. After 6.5 hours of moving boxes, furniture began to move into the home. When we told them where the furniture was to be placed, they stated they were not going to put the furniture into the rooms. Stated my husband (who is not on the contract) altered the contract when he stated our bedroom frame would not be put together due to boxes placed in the room first. He pulled out his phone and had a voice recording of my husband (my husband wasn't told he was being recorded) and of course, didn't have the recording of me telling "Mike" 10 min later that it was a mistake and they needed to put the furniture together. 4. Mike told the movers to take all the blankets off our furniture in the driveway and they were not going to bring the furniture into the home. This is as dark is approaching over 7 hours into our move. He later decided to move the items into our home. 5. Mike walked off the job, we learned for a date that night. He did leave his two workers. (who i have yet to receive bonded info on these individuals. if i get it, i will amend this statement). I have now asked Dan at VIP for this twice.  6. After having furniture bumping into walls, and witnessing that they couldn't put a simple metal bed-frame together, we simply had them move our furniture into the home and not put it together.  7. Knowing some items were missing (chairs) we were on the van looking through blankets and other individuals items we found our chairs and other items we hadn't know were missing. 8. After 3 hours of being gone, Mike called and asked if the job was complete. And if they did a good job. When I said they were done, but he didn't do a good job, i got pressure to continue to say they did. I believe i was being recorded so that he would have "proof" that i was happy. I was extremely fearful of retaliation. Moved my car blocks away - couldn't put it in the garage as it was full of boxes. After complaining to VIP - both Jay and Dan, Dan offered to have 3 individuals come to our home 2 days later and put together our furniture. While it was a nice gesture, we couldn't wait to complete our move. We have two small girls and both work. We couldn't put our unpacking on hold to wait for furniture to be placed and put together.  After presenting video of the state Mike was going to leave our belongings, filing a police report due to the missing computer, not having contract fulfilled by having furniture in pieces, showing damage to dining room table (blanket wasn't wrapped around corner and therefore corner is damaged) and explaining that tape had been used on numbers dressers and now needed to be treated specially to be removed. Dan offered 10% compensation. 10%.  Beware of this company. read more

SUCH BAD CUSTOMER SERVICE! They don't care about their customers and do not give good pricing. Do not buy from them if you don't want to get scammed. read more

Don't do it. If your thinking about it dont even consider these people. Got referred to them through Budget Van lines. Moving from California to Texas. Paid extra to have items packaged properly. We get our belongings in Texas and come to find out the stuff they packed ended up being damaged and broken. For example, $100 glass cabinet packed improperly by them and we paid extra to have it that way arrived shattered to pieces. Our $150 grill arrive broken along with our $250 freezer. Took pictures and everything of all the damage. Our insurance we purchased wouldn't cover it because the amount was too low so we decided to request compensation through VIP. Even though we paid them extra to pack things, they decided to only compensate us $50 for our broken items. Horrible experience and if Marshall from Budget van lines ever schedules these people to pickup move your stuff or if you even think about having these people move your stuff, DONT DO IT. Your belongings will be mistreated and arrived broken. Even the truck driver who delivered our stuff was melancholy about us reporting our damages and even told us "well you all are lucky none of your stuff came up missing". This is how these people do business by breaking your things even though they package it for you and they hang you out to dry. Avoid at all costs. read more

This moving experience was less than stellar as the old bait and switch routine was used with this moving company. A quote was made prior to agreeing to this company, which was not cheap to begin with, only to more than TRIPLE when they loaded everything to their truck. To justify their outrageous cost we were promised all items would remain on the truck, not be moved to another facility, or be transferred to another truck. This was written in their contract. The items left in their company truck and arrived in a different company's rental truck clearly not honoring their agreement. They also guaranteed all items that were disassembled by their staff would be reassembled upon delivery. This was not the case. Not a single piece of furniture was put back together. Boxes were lost and never made it back to us and those that did arrive were severely damaged and ripped open. Many items were broken. When we contacted them to inform them of what had happened the response was "it's just a few boxes, what's the big deal". ANY loss of items and ANY damage after their broken promises and huge cost should have only been met with apologies and offers to replace/pay for those items. You would be wise to steer clear of this company as they have disappointed us at every organizational level. read more