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    Houston, TX

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    Visible Changes

    3.2 (129 reviews)
    Closed 10:00 am - 8:00 pm

    Services - Visible Changes

    Applying hair extensions

    Color only

    Visible Changes Photos

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    What I got

    I am writing to express my serious dissatisfaction with the service I received at your salon. I visited yesterday and showed Paulie a photo of the hairstyle I wanted. He assured me he could achieve the look, but the result was nowhere close to the inspiration image. After the first attempt, he tried to fix it, but the second attempt was still unacceptable, and I was extremely uncomfortable by that point. I informed the manager, Lucy, who said they could attempt another fix but that I would still have to pay. Considering how upset I already was, I did not feel comfortable continuing. I asked for some sort of compensation and she took $30, which in no way compensates the mess of my hair. I returned today seeking a proper resolution, but instead of assistance I was met with a rude attitude. Lucy had another employee, London, inform me that the salon could no longer fix my hair. This contradicts what she said the day before, when payment was involved. The inconsistency, lack of accountability, and disrespectful attitude were extremely disappointing. The hairstyle I received does not resemble the inspiration photo at all, and the entire experience was distressing. For these reasons, I believe I am entitled to a full refund. I hope the salon will take responsibility and address this matter professionally.

    Hair after it dried
    Shirley J.

    On Monday Dec 23 my granddaughter had her hair mutilated by a so called stylist at Visible Changes Willowbrook Mall. All she did was chop off her ponytail and then she sent her on her way. This is what it looked liked after it dried.

    Not happy with my hair cut.
    Sofia D.

    Worst hair cut ever. A $70.00 hair cut looks more like a $10.00 one. I believe her name is Lane. Never in my life going back to visible changes.

    Yesterday, it was awesome experience. as a cancer patient, I went for shave my head and excellent service from Mayda. she was so caring and explain everything to me. at the end I went home with a hair in my head!!! thank you Visible Change

    I wanted a short haircut and decided to go to VC at Willowbrook Rather than my hair stylist up in Walden. I figured a new style Would be better done there. I don't remember her name- but I Told her specifically not to cut the back of my head short short. I wanted longer layers. She might as well have shaved it - it is that short. We had a long discussion about what I wanted and I even showed her pictures. And while the hair will grow back - I have to live with this awhile until it does. You would think someone who had been cutting hair for Six years would understand the customer. Does Visible changes not train their stylists. She is heavy set and had purple hair. That should have been my first clue. Won't go back there. I am sure they don't care if a customer is happy or not. Ends were also supposed to be choppy- Not straight across

    My blonde hair looks so pretty thanks to Jenn!
    D'Anna N.

    I have been going to Jenn for over ten years now and she's the BEST. I am blonde and she does amazing highlights just perfectly. She is also very sweet!! I think Visible Changes is great I just wish they would have complementary hair blow dry after having color service. I mean you can pay extra and have your hair styled but I usually don't unless I have somewhere to go. For the money I spend on highlights I just don't like to leave with wet hair, plus the colorist can't review their work with wet hair. In other words, I spend approximately $150-$160 and still leave with wet hair. I don't get to thoroughly enjoy the excitement of getting fresh highlights until I'm home and style it myself. They do offer for you to sit under a dryer chair, but to me that's not a good idea. Nonetheless I'm still willing to keep coming because of Jenn.

    Stripes and where is my blonde?!
    Ofarrell C.

    I came in with blonde hair needing my roots touched up so I asked Marina to blend my dark roots using the Balayage technique to keep my root line from being so drastic and buy me more time in between color sessions. I showed a couple of pictures of BLONDE HAIR WITH BALAYAGE ROOTS. It wasn't until I got home and took a good hard look at my hair that I realized I don't have balayage at all, I have stripes made with highlights and lowlights AND my hair isn't blonde anymore. I went back today and asked her to fix it, and she said there was nothing she could do. Store management refunded my money for this session but I when I asked for a credit to help fix the mistakes they said no. ***UPDATE*** I reached out to corporate and they were very apologetic and helpful.

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    13 years ago

    Christine is the best! She has cut my hair and my kids hair for almost ten years and always does a fabulous job!

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    Page 2 of 4

    Ask the Community - Visible Changes

    Review Highlights - Visible Changes

    I've been a customer at Visible Changes Willowbrook for over 12 years and Yen has been doing my highlights for that time.

    Mentioned in 7 reviews

    Read more highlights

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    milk + honey | River Oaks - Looking down the stairs to the first-floor entry.

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    Amy Hieu Hair Salon - Natural balayage ombré and haircut by Angela

    Amy Hieu Hair Salon

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    excellent service! donated my hair and i love my hair cut! Amy was very nice and grateful that i…read morewas donating my hair. this place was very close to my shop. Olah Automotive! i will come here to get my hair cut from now on!

    I couldn't even get an appointment successfully booked. Unfortunately, the communication and…read moreoverall experience were so frustrating that I ultimately decided I wasn't comfortable booking a treatment with a business that couldn't clearly confirm the specific dates and times I was requesting. UPDATE: 8/09/2026 -- In response to the owner's comment: Your response makes it clear that you did not fully understand my original review, which unfortunately reflects the same communication issue I experienced while trying to book an appointment. I went back and forth attempting to schedule for weeks and tried to book on three separate occasions. When I finally called and someone answered, there was a significant communication barrier, and the call ultimately ended with the person hanging up on me. You're correct that I've never received a service at your salon--but that is precisely the point of my review. I repeatedly tried to become a customer and was unable to successfully book an appointment. My review is about the customer service and booking experience I personally received. If your salon is so heavily booked that you are unable to accommodate new clients, I completely understand. However, potential clients should simply be told that upfront rather than spending weeks attempting to schedule an appointment that is never confirmed. Professionalism begins before a customer ever walks through the door, and unfortunately, my experience trying to become a client was enough for me to decide to take my business elsewhere.

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    Balayage ombré and haircut by Angela

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    Balayage ombré by Angela

    Visible Changes - hair - Updated September 2026

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