Been going here for the last 5 years. All good except for the last visit. The staff needs to…read moreimprove on billing as I was asked to pay more after I already paid in full upfront for the two glasses I purchased . Second time I was asked to pay an additional $75 and come back a third time with another $90 request. Mind you my insurance has never changed . Sounds shady and lack of a knowledgeable staff is costing $$$ . Just get it right the first time!

I have never had glasses so this was a very new experience for my daughter and I. My daughter was…read morerecommended by the school for an exam. I went off my insurance list. They are close to home. There was no wait time at all everyone was very friendly and very good with my daughter. The exams were fast. They were very through. I has a great experience and I highly recommend Advanced Eye Care.

I have been "Seeing" Dr. Mansueto for a few years now - and ever since my diabetes diagnosis, he…read morereally stepped up his game to ensure I was taken care of - seeing me several times after diagnosis and then on a regular basis treating my eyes like he would take care of his own. His office is a well oiled machine - so efficient - and such great care - I have never felt like I was a "GUEST" more in someone's home than being in his office. The way the staff treats you is so reassuring in making you comfortable. Every single person asks if you have any questions - they just don't take care of your needs - they anticipate your questions early on so you are well educated and prepared. From contact lenses to glasses and everything in between - this is a top notch facility. I can't say enough good things about Dr. Mansueto and his staff - truly excellent in my book - always look forward to his appointments! Thanks for always taking care of my needs and putting me at ease. Appreciate everyone. YOU ROCK!

Superb , Thorough service . For years I've struggled seeing correctly and have been to a few DR's…read morebut they couldn't get it right. Dr.Mansueto got it right and I've never been so happy . Thanks for the whole team ! Class act

I have been a long time customer for over 20 years. I have brought my children up coming to this…read moreeye doctor facility and I myself was a patient of Dr. Michelle Millard. Went there 2 years ago and found out she was not longer there. Fast forward to today, i was trying to book an appointment to get a basic eye exam and while doing so, I called, the phone rang twice, phone picked up and i was tossed on hold without being asked if it was okay for me to be placed on hold. I'm extremely disappointed with the customer service at this office. The staff is ratchet, unprofessional, dismissive, and made no effort to communicate clearly or respectfully. A medical office should make patients feel supported, not ignored. I won't be returning and cannot recommend this place to anyone. Honestly the only thing missing is the staff members wearing bonnets and coming in with their house slippers.

Waited 45 days for scheduled appointment, filled out all the new patient forms even tho I've been…read moreto them in past years, left work early to make the 45 minute drive, only to be told I need to reschedule because I was 12 minutes late after being stopped by a 15 minute train. Apparently I missed the deadline by 2 minutes and there was "nothing they could do". I understand I was 12 minutes late, but you'd think they'd take into account I took a half day and drove nearly an hour after waiting a month and a half for the appointment. I will find somewhere else to make my business.

The office is clean and welcoming. Staff helped accommodate my availability as well as pleasant and…read moreprofessional. Dr. 'K' took time to explain all aspects of the eye exam. Definitely a place where I felt valued and welcomed. High five!

I've been here 2 or 3 times now. The first time I got an exam and glasses. They were so kind and…read moreprofessional. They explained everything to me in detail which I greatly appreciated. This last time I went in for a contact lens fitting. They got me in the day of and it was a super quick appointment. I love how there's little to no wait time here and how friendly everyone is.

The Eye Doctor was the best, the support staff was terrible…read more their number one goal was to run the bill up as high as possible, when picking out he lenses, when i picked up the glasses they just handed them to me and did nothing else, There should be some type of fitting but they did nothing

I found Vision Boutique by driving through the area. They are an aesthetically pleasing office that…read morecaters to your every need. Dr. Tzanetakos was very thorough in her exam and answered all my questions and concerns. Maggie helped me with picking out my frames and included thoughtful suggestions and opinions leading to my decision. She helped me with pricing and showed me a breakdown of costs and savings, which was very helpful. From the moment I walked in, I was greeted by every staff member and felt welcomed during my visit.

Worst eye center EVER!…read more I took my glasses to the CROWN POINT office for REPAIRS ONLY. They broke my glasses. They hid what they did. A month after they ruined my glasses if it wasn't for me stopping by the criown point office I wouldn't have known that they broke the bridge and scratched the lenses. They did not have the courtesy to call me and let me know that they had destroyed my glasses. I paid almost $800.00 for my glasses. Instead repairing my glasses they scratched the lenses and broke the bridge. Long story short. TWO months into the situation they called me one day saying that I can pick up my glasses all ruined and that I had to pay for the mistakes they did and repair my glasses. NOT COOL!

Horrible customer service. I was told by a woman at the desk that told me it was her last day and…read moreshe could not find my daughter's insurance. I went home and called my insurance provider and when I contacted Moses back they had found my insurance. Then I scheduled another appointment where I was quoted a price for my daughter and my glasses. They forgot to order my glasses and told me it was because they didn't make it through quality control. I said it sure would be funny if my daughter's glasses also failed quality control. Oops they forgot to order those. Finally after 5 weeks I call them to find out the glasses came in. I went to pick them up determined to not be upset. I was informed that I was under quoted and that I owe more money. I paid and was upset because I didn't miss quote myself. Now I received a phone call that they need to charge me more $? How am I to be held accountable for your mistakes and when will your company hold itself accountable for its mistakes?

There needs to be a negative star for my experience with the Vision Point store located at…read more1525 U.S. HWY 41 Schererville, IN 46375 Phone # 219-322-5205 I have been to the Scherervillie, IN store for the three times now, the first time I was coming from Lens Crafters and was vary pleased with the service, however my bendable titanium frames bent so I brought them in to be fixed, the lady's in the store broke them and told me that I'd have to order new frames and that even though I could still wear and use them before they broke the arm off did not matter, I was able to locate an email address at that time to email the company office to correct that problem. The second pair I ordered had the finish peel off before I was able to order new ones and have my ins pay (every two years), when I came in this time I had asked about the finish and was told not to let hair spray touch the frame, I don't use hair products except shampoo. I paid $592.95 which I thought was extremely high, but I needed them and they sounded convincing so I paid but waited for my ins statement of benefits to come in, my ins said that I should only be billed $473.00 still high, so I called the store and was told I'd have to bring in the paperwork, so I did the following day and was meant with extremely high amounts of defending attitude to there bill of $592.95 after some calculations from the receipt on file she said that I should have paid $624.00 and offered no clear explanation of why such a difference. I was told that my ins had made a mistake in there calculation and did I talk to them about it, being that I got my mail with this information on a Friday afternoon they were closed, I told them and asked for a copy of the receipt I was met with the response of you should have your copy, I did but wanted to see if they sent in different costs to my ins, they gave it to me with extreme attitude. I don't think I was in that store more that 5 minutes and had not once gotten mean or belligerent with the lady looking at my info, I just wanted to know why my ins thinks I should only be paying $473.00. So Monday I will be calling my ins company to find out what they think and if it turns out that I should've only been charged $473.00 then I'll call Discover card and dispute the over charge and will NEVER go to this store again.

I would NEVER do business with this location again. I had a pair of glasses not even 8 months old…read moreand the anti reflective coating was coming off. They were purchased at the portage location and picked up in crown point where the lab is located. Since I live in Schererville, I stopped in to see what could be done. They staff are among the RUDEST people I have ever dealt with. The manager was rude to my fiancé in person and when I called back to see what could be done Karen was the worst. After our conversation she refused to tell me the manager's name that my fiancé had dealt with. She was the manager around 4pm on Tuesday 6/21, I'm sure it could be looked up. She talked in circles and when I brought it to her attention that nothing she said was making sense, she was even more rude. She said the locations aren't affiliated so they had no record of purchase since it was made in Portage. Never offered to call Portage or have my fiancé call while in the store to have the info faxed. (Portage and Schererville both use the Crown Point lab, so they would've come from the same place regardless of where they were purchased) While on the phone I gave her the date of purchase and asked if she could call Portage and get the info. I asked if that was a HIPPA violation and she quickly said yes. I doubt that idiot even knows what HIPPA is. She was just too lazy to call. I wish I could use expletives to describe this woman and her manager. Needless to say we went to the Portage and they sent the glasses to crown point to have anti reflective coating replaced and they are mailing them to my house.

Very pleased with my experience here. I am rather apprehensive when having to dig deep into my…read morepockets for medical expenses. Additionally you never know while hearing the 1 or 2 how about now 1 or 2, if the staff really has your interest at heart. My experience here exceeded my expectations. It was very comfortable throughout the entire process. Dr Gordon was informative and personal. I let my guards down and trusted his recommendations. Quick turn around time on my new glasses. Very pleased thus far.

Can't say enough good things about this office and will continue to spread the greatness of this…read moreoffice from Dr. Anderson to all of her staff! I only hope continue my eye journey with her for many years to come!!

I made an appointment weeks ago. I found their information on my insurance app to be sure they were…read morein our network. I filled out their long online information package several days prior to the appointment. When I arrive at 8am for my appointment, I'm told they don't take my insurance, but they can still see me if I want. Really? You don't check before? If you know you aren't part of that plan, maybe you should get yourself removed from it. Not to mention the front office was a bit disorganized and the doctor could have come out to apologize for wasting my time. I can't recommend this place. Sorry...

I've been coming here for a few years. It's a very busy office. I have never had to wait very long…read more I've been very happy with the care. They conduct all of the eye tests in a professional manner. The techs are gentle with eye drops. Very thorough testing including photos of the eyes. The doctors are friendly & knowledgeable. Also, they have a great selection of eyeglasses & sunglasses. The techs are great at helping with lenses especially if you need progressive lenses.

Exceptional Customer Survey - MECA (Munster, IN) My wife…read moreand I recently visited the Munster Eye Care Associates in Munster, Indiana, and this was our second visit within a year and a half. While our first experience was excellent, this most recent visit was truly superb and exceeded our expectations in every way. Although the entire staff at MECA continues to provide high-quality service, we had the special privilege of being assisted by Alisha, who absolutely stood out. Our experience began with a warm welcome. The environment felt professional, comfortable, and patient-focused. Everything--from check-in to the exam--was handled with efficiency and care. Dr. Nguyen ,Dr Chramiec and the clinical staff delivered a thorough, detailed, and highly professional eye exam. They took the time to address all of our questions and ensure we understood every step of the evaluation. The level of expertise and attention to detail was outstanding. Alisha's Exceptional Service We want to highlight Alisha, whose service was nothing short of extraordinary. She greeted us with genuine warmth and immediately made us feel at ease.Her friendliness, patience, and professionalism were consistent from start to finish.When it came to selecting eyewear, she demonstrated an impressive level of product knowledge, explaining options clearly and confidently.She provided styling guidance with excellent fashion sense, encouraging my wife with the options that would make her comfortable..She listened carefully to what we wanted and helped us make decisions without pressure. Her kindness, attentiveness, and expertise transformed the experience into one that we will remember. She is truly an asset to MECA Eye Center. Every staff member we encountered contributed to a seamless and pleasant visit. The team functions with professionalism, courtesy, and a genuine commitment to patient care. Because of this outstanding service--especially from Dr. Nguyen and Alisha--we will highly recommend MECA Eye Center to friends, family, and colleagues. Thank you, Dr. Nguyen, Alisha, and the entire MECA team, for providing such an enjoyable experience. Your high level of care, professionalism, and customer-focused approach sets a standard every medical office should strive to achieve. We look forward to our next visit. Beverly & Mike