Went is as a walk in for a pedicure, was seated immediately. This nail salon is very spacious and…read moreclean. The staff were welcoming. I definitely plan on returning

The salon is beautiful. However, they scheduled me and then called an hour later to tell me the…read morenail tech didn't want to work that late and could I move my appointment earlier. I did. The nail tech was not friendly. She did ok with a white gel acrilic manicure, but it is white polish and she did it really thick - thicker than necessary in my opinion. It turned out fine. She did a diamond design and when I asked her to add one more diamond where there was a gap she didn't seem too happy. I was disappointed in the hand massage. It was literally 5-10 seconds per hand. That is the part of the manicure I look forward to, so that was a let down. It would've been better if they had skipped it all together. I might try this place out again because it isn't too far from my house. But if I have a similar mediocre experience again I will probably just go to my old salon in Holbrook.

Winnie always does an amazing job! I'm in love with the cat eye nails she just did for me. Everyone…read moreis always so friendly

Pay attention to the 1 star reviews! If you re not satisfied…read morewith their service even once in 4 years, you will be blocked without warning. They block you from their website so you're not able to book appointments. They block your number so you can't reach them to book an appointment. No one talks to you to explain anything. VERY SHADY BUSINESS place! ZERO customer service.

Book your appointment with lily !!!! She's the best and will do what you ask for and give you the…read morebest results!!!

I was in town again for wedding two weeks ago and had my nails done. This place has gotten busier…read morefrom the last time I visited. I did gel manicure, my nails STILL LOOKS GOOD. It didn't chip or anything. I waited for 30 minutes or so which isn't too bad. I don't mind waiting since I know that my nails will come out fabulous by Lisa. As I have mentioned earlier, Family Nails is busy. There will be a wait but BE PATIENT!!! They are awesome. Everyone needs to understand that when its busy, it also stresses the nail technician.. they are doing the best they can to accommodate everyone to have less wait time.

BEST EXPERIENCE EVER!!!…read more Went to Braintree for my hair appointment, ended up being over an hour early and discovered TL as they were 5 mins away. Called and they got me in right as I got there. No wait for a walk in??? Amazing. 1. The salon was SUPER clean!!! Most chic salon I've seen in decades. The stations were well kept and the set up was beyond comfortable. 2. When I went to sit the young lady that checked me in, walked me over to the station and actually pulled the chair out for me and made sure someone knew I was waiting right away. 3. The person that did my nails; let's talk about METICULOUS!!! Super attentive and made sure her work was neat and beyond what I was expecting. 4. I ended up needing to leave due to cutting it close to my hair appointment. The person doing my nails finished up to the point where I only needed to be painted. Offered to have me come back and even made an appointment for me to do a pedicure when I returned as well. 5. PLEASE TAKE CASH!!!! I felt so bad that I didn't know they only accepted cash tips or cash transfer apps - which I don't use sadly. The service you'll receive is worth the tip. Definitely on my list to visit on my trips to Mass!! Thank you TL for an amazing very unexpected experience! Services Acrylic nails, Pedicure Seasonal theme Spring Cleanliness 100% Stylist Vy did my pedicure and I did not get the name of the young lady that did my nails sadly

10/0 at TL nails. Lynn is an incredible nail tech and this spa is gorgeous. Everything is…read moreincredibly clean it's so impressive. The pedicure chair was so comfortable and I loved the massager. The pedicures are better than any other one I've had honestly. Great staff. Super friendly. Very much would Recommend this place to anyone if you want perfect nails.

Great salon. I get my hair done by Angela. She gives a great haircut! You get a great scalp…read moremassage when getting your hair washed. I highly recommend it!

Got balayage & a cut by Ashlee - I LOVE it! She did an excellent job blending my natural ashy…read moreblonde in with lighter highlights. It is growing out beautifully too. I'll definitely be back!

I found Yen many years ago when she was a tech at the mall salon. I stayed with her no matter where…read moreI lived & how far I had to travel. If she went, I went too! I was so happy for her when she opened her own place. My nails are always on point. She's meticulously clean, in 20 years I've never worried about getting a fungus or anything! As a matter of fact when I was looking for a new salon I had gone to her maybe a couple of times & I tried a place someone else had recommended. Less than 2 weeks I noticed some green! I went to Yen & she fixed it for me. All gone. I've never gone anywhere else! Well except when she was on maternity leave. but as soon as she was back! so was I! Her artistry is "chef's kiss". She's very talented. I just can't say enough about her!

Love getting my manicures done with Yen! The salon is clean and beautifully decorated, creating a…read morerelaxing atmosphere. Yen is very skilled and attentive, ensuring that my manicure is flawless. Highly recommend this place for anyone looking for top-notch nail care!

Love the additional location. The staff is very friendly and their customer service is always…read morewonderful.

The service here has really gone downhill. They are spread too thin with these new locations…read moreopening. They were so much better when they were just one location. Pricing is so high now, and it really doesn't match the quality you get anymore. I first started going to their original location in 2020 once lockdown was lifted, and back then they did amazing pedicures, paraffin, hot stone, long massages - all part of the "regular pedi" service. Now the regular pedi doesn't include anything like that, and the price has since gone up. A few weeks ago, I had a scheduled appointment. I got a call asking to come 20 minutes later because the nail tech was running late - ok, cool no problem. I showed up later. Was brought to the pedicure chair and started soaking my feet. It ended up being 45 mins past my original appointment time before the tech started on me. I was so irritated since I was sitting in lukewarm water for 25 minutes. I wish they had just told me up front that she was 45mins behind. I brought this up to management; they apologized and gave me a 20% off coupon. I was hesitant, but went back today. I made an appointment and went in; waited almost 20 minutes for my tech to start on the pedi - no communication that she was late, just me sitting in a tub of water again. Once she started on me, I felt that she was just rushing through. The price of over $100 for a gel mani/pedi should have much better service than this. I gave them another chance, and they failed - many other places in the area I can go to that will give me much better service. Edited to add - after my 2nd visit, management contacted me again - told me they double-checked the cameras and said she wasn't rushing, offered me 15% off next time. Told me to go to their other location because they are short-staffed at this one, and argued that their prices are the lowest around. Not a fan of this customer service and attempt to get me to stay - so many other places out there better than this place.

I've been coming here for over a decade, and that alone says a lot. The work is consistently…read morebeautiful, detailed, and long-lasting--you can really tell there's skill and care behind every set. What keeps me coming back is the overall experience. It's always welcoming, relaxing, and feels like a little reset every time I go. They do get busy (for good reason), but there are multiple talented technicians and great work all around. Definitely a spot worth checking out! Highly recommend

I walked into Polish n Refine in March 2018 thinking I was getting my nails done one time. I hadn't…read morehad my nails done in over a decade. Instead, I ended up coming back every 2-3 weeks for nearly eight years -- and that alone says everything. Monica is truly exceptional. I get builder gel nails with gel polish, and her work is consistently beautiful, precise, and long-lasting. But what really sets her apart is who she is as a person and professional. She owns the business and somehow manages to do everything at once -- welcoming clients, answering phones, supporting other techs with their clients -- all while giving you her full, undivided attention. She is the most observant and attentive person I've ever met. You never feel rushed, forgotten, or like just another appointment. Over the years, seeing her that often, Monica became a very dear friend. We know each other's lives deeply -- the big things, the small things, the in-between seasons. Saying goodbye when I moved to Virginia was genuinely one of the hardest goodbyes of the entire move. On top of everything else, her prices are extremely reasonable, especially for the level of care, consistency, and artistry she provides. If you're lucky enough to get on Monica's books, don't take it for granted. She's not just an incredible nail tech -- she's the kind of person who makes a routine appointment feel like a constant in your life. Polish n Refine is something truly special because of her.

I've never seen a Cat's Eye Mani before! Thx to my daughter for finding the salon!!!…read more The salon is modern, clean and has an enormous selection of gel polishes. The staff was very friendly and took the time to explain the process...apparently I'm wayyyyy behind the times! The woman next to us was having a Halloween themed mani and it was SO detailed. I'd have taken pics, but that would have been weird. But, take my word, the artwork was amazing!!! I wish our salons back home were this talented.

Best nail salon!! The nail techs are so nice, professional and talented. I have been going here for…read more8 years. Just started getting gel builder on my hands and my nails are so strong and always shaped so nicely. Excellent place to get nail art and quality pedicures. They do a nice hot stone massage and the whole vibe is relaxing and fun.