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    VM Auto lockouts & Jumpstarts

    5.0 (1 review)
    Open Open 24 hours

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    4 years ago

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    Roadway Towing & Recovery

    Roadway Towing & Recovery

    1.9
    (637 reviews)

    I know tow trucks companies don't have the best reputation, but I just have to share my experience…read morewith the driver, Tim, who towed my car due to a mechanical issue. He was very prompt, courteous and professional. He expedited the tow very quickly in a heavy traffic apartment complex so to not inconvenience my neighbors. Great problem solving skills as my car was in a a low clearance garage, yet he still found a way to get my car in his truck. We had a great conversation on the way to the dealership. A genuinely nice human.

    Absolutely unbelievable experience with Roadway Towing & Recovery. I was left stranded for nearly…read moreTWO HOURS through my roadside assistance program waiting for a tow truck that never came. After being repeatedly told help was on the way and that arrival would only be a few more minutes, they suddenly canceled the job after I had already waited 1 hour and 45 minutes. When I called, the first employee admitted they were "backed up." I asked the obvious question -- why wasn't I notified an hour earlier instead of being left sitting there wasting my entire afternoon? He said my manager made the decision to cancel you, would you like to speak to her"She kept me waiting on hold for quite sometime probably hoping I would hang up. That conversation was even worse! She talked over me, lacked all basic customer service skills and told me they "never took the tow job". Obviously this was a lie since my insurance company confirmed this business two hours earlier. She told me they were too busy and it would actually be another 2-3 hours. So instead of declining the call honestly from the beginning, they left a stranded customer sitting and waiting with no communication whatsoever. When I tried explaining how unacceptable and irresponsible that was, she actually LAUGHED, sarcastically told me to "have a nice day," and HUNG UP on me. If your company is too overwhelmed to handle roadside calls, then DON'T ACCEPT THEM. Leaving people stranded for hours and then laughing at them on the phone is beyond unprofessional. Absolutely disgusting customer service.

    VM Auto lockouts & Jumpstarts - roadsideassist - Updated August 2026

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