Their customer service is the best! I love that this is a…read morefamily owned jewelry store, that has great customer service a great selection of rings necklaces and earrings. The store is clean and inviting. I worked with Jordan.

I stopped in to see if someone could check my ring. It seemed like a stone had shifted because the…read morerefraction was different. A woman cleaned it and said there was some crud stuck in there but nothing was loose or looked like it needed attention. She wouldn't let me pay her anything for the cleaning or her time. I wasn't looking for something for nothing but it totally made my day. Excellent neighborhood customer service!

Some places sell jewelry. Fuenfer Jewelers handles the things you can't replace…read more I brought in my father's ring to be resized. I thought it would be straightforward. When I picked it up, I cried. The team didn't just do the work, they treated it like it mattered, because they understood that it did. That's not something you can fake, and it's not something every jeweler knows how to do. They also helped me pick out a wedding band, which somehow felt less like shopping and more like sitting with people who genuinely wanted me to find the right one. No pressure, no pushing, just honest expertise. And when I needed a watch appraised, Brett Fuenfer took the time to walk me through everything. His knowledge is the kind you only get from someone who deeply loves the craft, and the care he brings shows in every interaction. To Brett and the entire Fuenfer team, thank you. You turned three separate visits into moments I won't forget.

Changed my watch battery while I waited. Friendly service. Price was very reasonable. I will be…read moreback.

After spending thousands(14K) of dollars here and being a loyal customer , I asked Jackie to fix a…read moregold bracelet of mine. She fixed the busted clasp and charged me $75 for which I was fine with. I picked the bracelet up and the next day the bracelet broke falling off me and I could not find it. I came back to the store and she told me that it was not her fault since the bracelet could had broken in another place. I send fine could you just at least refund the $75 I was not asking her to even replace the bracelet and she said no and got very nasty with me. I will NEVER go back there. I also live in the city and since she would not return my calls I had to drive out there to talk to her. She is a horrible business person and I will never but anything from her again.

I wore my watch with a dead battery for week hoping I would be able to get it fixed when I passed…read moreby a reputable jewelry shopping. Unfortunately, there's not much time for shopping in my life, although I did happen to make a stop at my beloved dollar store* to gather some goodies before hopping on a flight to Florida. And that's where I noticed Jacquelie's of Northbrook. Hooray- a jewelry store! My first instinct was to check the Yelp reviews...duh. When I noticed they didn't have any I was a bit worried about leaving my nicest watch there, but figured it was worth stopping in. As soon as I walked in I received lots of attention even when they realized I was there JUST for a watch battery. I was still a bit worried about leaving my watch there, but decided it was probably OK since a) they mentioned they'd been in business 35 years b) had a lovely selection of jewelry & c) the rent next to sunset foods has to be somewhat high so they must do A-OK selling jewelry They gave me a receipt (complete with a pic of my watch) and told me they'd be in touch in about a week. They did mention there could be a slight delay due to the holidays. When I didn't hear from them for a week I called them myself and got VM. Jacqueline herself returned my call and let me know they were taking vacation for the holidays. As soon as they opened their doors after the holidays I got a call that my watch was ready. I picked it up the very next day and it was ticking away! Hopefully the next time I stop in here is for a bit of jewelry shopping. They have a nice selection at different price points. And I also recommend if you need a new watch battery! * http://www.yelp.com/biz/dollar-tree-northbrook?hrid=mqNRZf8v4YDMXyqw3Kvr6w

Amazing service!! Always super helpful and very reasonable prices! Staff is very friendly and…read moreaccommodating. My go to for any jewelry needs

I wasn't given any receipt for items I left. No record of how many pieces or what they were, just a…read moretag . Called back 30 minutes later to retrieve them and was charged $100 because they logged my items in, but didn't do an appraisal. Later, he admitted he charged me, then denied it, lied to me and was rude. No longer trustworthy with the son as the owner. Never leave an item at a jewelers without an itemized account of exactly what you left.

I loved Shelle Jewelers, Manny was like family. I trusted everyone. I had my eye on a Bertolucci…read morewatch & it was expensive, just under $2k. I offered to trade some of my estate watches towards the purchase & Manny offered to take a look. I traded a men's vintage *Tag Heuer* and a *Vintage Tiffany Rolex* Sub Mariner. I added some cash into the deal. I collected vintage from estate sales inexpensively, but was totally naive as to their value. The Rolex alone had value perhaps twice the Bertolucci. It must've been clear to jewelers. I see the rate Tiffany Rolex seeking for stunning prices. I was and am still stunned Manny would take advantage of me and the family. He literally stole from me in that exchange. The Bertolucci isn't worth $1k today. When Shelle jewelers is mentioned, this story is told. Shame on Manny & son.

Aside from a few repairs, I have had Shelle Jewelers custom make two pieces for me; I couldn't have…read morebeen happier. Exemplary work. The craftsmanship was excellent. I had worked with Abra and she made two of my visions come to fruition. Love this store.

Here is the revised Yelp version with the company and watch brand names removed:…read more **No to Jules -- YES!!!! to Alexa and Rachel.** Alexa and Rachel are wonderful representatives of this jeweler: helpful, sincere, professional, and welcoming. My experience with Jules was the opposite. That is my opinion. Accept it or disregard it. I will buy here in the future **BECAUSE of Alexa and Rachel, DESPITE my interactions with Jules.** I visited the Highland Park location to have four luxury watches sized, timed, function-tested, and assessed for possible service. The store is an authorized dealer for two of the brands. I clearly explained that the watches had been purchased through reputable secondary-market sources and that I was **not** requesting formal authentication or a certificate. I simply wanted an experienced professional to examine them and tell me whether anything appeared obviously wrong. The first person I spoke with understood the distinction. She appropriately explained that official authentication would require sending the watches through service, but said they could size them, time them, and give them a general examination. When I called again to confirm that the appropriate staff would be available, Jules repeatedly interrupted me and sternly emphasized that they would not tell me the watches were "authentic." I was not asking them to do that. When I arrived, Rachel greeted me and listened to what I was requesting. Jules then called out from across the counter that she had **"ALREADY EXPLAINED WHAT THEY WOULD DO--SIZE AND TIME!"** That was unnecessary, unprofessional, and embarrassing. Rachel took over and handled the situation appropriately. Alexa later assisted with the sizing. Both clearly reiterated that the store could not certify authenticity, which I completely understood, but they also gave the watches a professional look and said they did not see anything that immediately caused concern. That is all I had requested. Spotting something obviously wrong is not the same as formally certifying authenticity. Asking for one is not demanding the other. If an authorized luxury-watch dealer cannot recognize an obvious concern while handling and sizing a watch, then both the dealer and the customer have a larger problem. A relationship with a jeweler **IS A RELATIONSHIP.** It is built, cultivated, and curated over time. Every interaction either strengthens that relationship or erodes it. Luxury retailers should remember that they do not know what a customer may purchase, trade, service, or recommend in the future. The long view matters more than proving who is "right" or who is in charge. I sincerely hope this feedback is shared with Jules constructively. This is not written merely to embarrass or criticize her. If management believes my perspective has value, I hope she is given the opportunity to hear it, reflect on it, and learn from it. Everyone can have a poor interaction or an off day. What matters is what someone does with the feedback. Alexa and Rachel understood the distinction and represented the store exceptionally well. They are the reason I would return.

We have been customers for the past 16 years and not only have we purchased Rolex and Cartier…read morewatches there, but I've also had many watches serviced there. We have also recommended this place to our siblings & friends and they have purchased from them and I will no longer do so. I had purchased a pre-owned Rolex last year out of state and we wanted to get it serviced. But. They refused to do it! The watchmaker "heard" and called the lady at the front desk to tell her to tell me that they wouldn't service my watch. There is technically nothing wrong with the watch however because it was bought used and not CPO so we don't know when the last time it was serviced. The watch is approximately 20 years old. (we did get box & papers with it ) They always say you should get it serviced every 8 to 10 years so since we have no clue, when was the last service, I brought it in to be serviced. I think they didn't want work on it because it was a watch that was purchased outside of their store. Because I really don't understand why they would turn me away. I'm a loyal customer bringing in a Rolex to be serviced but not anymore. I am stunned. Awful customer service!

Working with Mia was fantastic! She spent time with my fiancee and I to get to know us and learn…read moreexactly what we wanted, including making excellent thoughtful recommendations that we appreciated and used. The final product was incredible, my now-wife still talks about seeing the engagement ring for the first time and being blown away. I plan to use Mia for all of my future jewelry gifts as she is truly a neighborhood business with top-notch knowledge and products.

Mia was wonderful to work with from day one. She is very friendly and knowledgeable & helped my…read morefiance and I design the most perfect, dream ring of mine! She went above & beyond to help us & created a ring better then I could have ever imagined! We will definitely be back for any future jewelry needs & would recommend her to everyone!

After getting our appraisals and getting our jewelry back, the watch they appraised and cleaned was…read morerunning very slow. It was not that way when I dropped it off for appraisal. We paid $50 extra to have the watch cleaned, so assumed they were cleaning the entire watch. When I called to ask if they could take a look at and fix the watch, they told me to bring it in and they would quote me for the fix. I pushed back and they said this happens sometimes - a watch will be cleaned and coincidentally will develop an unrelated problem. That's when I asked if something could have happened when they cleaned the watch. I was told they only cleaned the band and not the watch itself. This was not what was explained when I agreed to the cleaning. Simply stated, they asked if I wanted the watched cleaned for another $50. I think they probably meant the band but that wasn't how it was proposed to me. The quote was $275 to fix it, I find it is very odd that you drop off a perfectly working watch for appraisal and the timing mechanism develops a problem while just sitting there. I don't understanding but will give Daniel's the benefit of the doubt and agree it must have just been bad timing. I'm still happy with Daniel's Jewelry overall but have to knock off one star for the confusion around the appraisal followed by the repair.

We came in for our annual cleaning of our wedding rings. The owner, Valerie greeted us & said, "it…read moremust be that time," referring to our arrival to drop off our rings for cleaning, polishing, reshaping & checking for any loose stones. We have been long time customers when we relocated from Southern California to Glenview for work downtown. We have purchased earrings, some different pieces from the estate jewelry cabinet & watchbands. All of the staff is quite pleasant & personable. Valerie really knows her field & Arthur crafts, cleans & repairs everything that we have brought in. Valerie helped us pick out a simple band honoring our 40th wedding anniversary. When one of the stones fell out, she replaced the ring promptly. It is really comforting to have a relationship with a trusted jeweler. Thanks, Daniel's Jewelry for all of your years of trusted service & offering of "just right" pieces to purchase.