I came in to buy two different products and everything went well although there were a couple of…read morethings that weren't clarified at first. However, Fabian was EXTREMELY helpful and there was ZERO hostility or annoyance from him. I really appreciate FABIAN, he definitely went above and beyond to make this 21 year Verizon customer feel right at home. Some of his skills made me think that he needs to be the owner not just a worker. Either way I came out happy. Appreciate you Fabian!

I've been a Verizon customer for years and typically upgrade or purchase new devices online because…read morethe process is straightforward and delivered directly to my home. However, when my wife recently broke her phone, I noticed that a nearby Verizon store showed several iPhone 17 models in stock. Since I had the day free and the location was convenient, I decided to visit the store in person to get the device the same day. While the employee I worked with was polite and not pushy, I explicitly declined all forms of device insurance or protection plans multiple times during the transaction, as we already have AppleCare+. Despite my clear refusal, insurance was added to our lines without my knowledge or consent. I only discovered the unauthorized charges -- totaling over $60 this month alone -- when reviewing my latest bill. Had I not caught it, I could have been paying for a service I never agreed to and would never use, potentially for months or years. This kind of practice -- adding features behind a customer's back -- is deceptive and erodes trust. It's particularly disappointing from a company like Verizon that markets itself as customer-focused. I shouldn't have to scrutinize every line item on my bill to ensure I'm not being charged for services I explicitly declined. Verizon needs to hold its employees and authorized retailers to a higher standard. Practices like this are not only unethical -- they border on fraudulent. I will be contacting customer care to have the charges removed and refunded, and I strongly urge anyone visiting a Verizon store to double-check their receipt and first bill afterward. For anyone considering an in-store purchase: proceed with extreme caution and verify everything before leaving.

I opened a business account with Verizon Communications at this store on November 30 after being…read morequoted a plan that was supposed to be around $160 per month for four lines. Based on what we were told in the store, we switched from T-Mobile and upgraded our devices. Unfortunately, the experience since then has been extremely frustrating. Our monthly bill should be around $167 (confirmed later by a Verizon billing representative), yet our first three bills were approximately $340, $340, and $370. That's hundreds of dollars in overcharges. To make matters worse: * Insurance was added to our account without our authorization * The $1,200 promotional credit that was promised when we signed up was applied in a way that simply covered inflated bills rather than fixing the billing error * We've spent three months trying to get this corrected The reps who assisted us, Juan and Amani, have repeatedly told us to "wait another billing cycle," but have not provided any actual resolution. We've visited the store multiple times and called customer service, and each time we're told to wait again. At this point: * We have been overcharged hundreds of dollars * We have a reference number for the issue * We have filed a complaint with the Federal Communications Commission because the issue remains unresolved On top of the billing issues, the cell service itself has been disappointing compared to what we had previously, which makes this situation even more frustrating. After three months of trying to resolve this, we are requesting a full correction and refund of the overcharges. If this is not resolved soon, we will be cancelling the account. If you're considering opening a business account here, I strongly recommend getting every detail in writing and watching your bills very closely.

The service was good. Get there when they open and there shouldn't be a wait. The nice service lady…read moredidn't even charge use for helping us set a phone up because we ran into an issue trying to do it at home. I think that was really cool since Ive been to other stores over the years where they say they have to charge a $10 fee or something like that. It was over all a good experience.

Sunday, day after Christmas driving home from my daughter's in Fallbrook when I notice my phone…read morecharge is down to nothing! So I stop and run into Verizon, I can't risk being without my phone I still have an hour to go. I enter the store and get the nicest greeting from an employee who is helping a couple with the purchase of a new phone. I notice he's the only one on the floor. Talk about exceptional customer service! He kept me engaged and the two additional people who came in. My wait? 5 minutes at the most, Ricardo "employee extraordinaore", managed to help me while he was closing the sale and signaled additional help. Although he had a mask on I saw him smile!!! Ricardo, you were thoughtful, welcoming, helpful and displayed excellent customer awareness. Thanks for making my experience ahhhhmazing!!!

I'm not emailing anyone. If corporate wants to be responsive they can. I was about 20 minutes into…read moremy transaction when the employee told me it was her lunch and she walked out. Tough to understand? Waited 25 minutes. I wanted to return my trade in. After another hour I was told I had bought at a corporate store and would have to go there. I asked the difference in stores? He had no answer. So wasted an hour and a half for nothing.

Great customer care and genuine assistance is very rare these days so it gives me great pleasure to…read morewrite a review for those that are deserving. Jennifer is a very deserving person. She went above and beyond to make sure my mother and I were well taken cafe of. She even stayed late to ensure that the great customer service was continued. To me it speaks volumes as to her character because she didn't have to, she chose to. I would recommend anybody looking for any communication to go see Jennifer at the Lake Elsinore T-mobil location. You won't be disappointed. Thanks again Jennifer

Yes I was scammed and lied to from the very first I walk in there. Got one phone . One number. Then…read morewent to pay bill. Had 2 lines. They said they fixed it but did not. So I got one phone one internet. She told me 70 pun. 35. Internet. My bill was 175 when I went to pay. Found out I had 2 phone lines and a watch now which I never got. Went to store they did nothing for me. Manager not there anymore. Told me to go to another store and talk to her which is just not right. Told me service would not shut off. Then service cut off and I had to pay 192 dollars to get it back on. Not 105 plus tax but 192. They all lied to me and now I want my money back that I had to pay for restoring service. I feel scammed. It's not cool at all. Given one price then charged another. Have no watch no other lines. What a joke just scammed. I reporting them every where I can till I'm paid back. Liars

Best Buy has an excellent employee Adam Good. He was very friendly, knew about the product I…read morepurchased and answered my many questions. I was very satisfied with the price of my purchase. He never rushed me or pushed other items to purchase. High five Adam, I sure hope they appriciate what a great employee you are. You are an asset to Best Buy!

Maybe this actual store filled my order ( over 10 days ago and still not delivered)!…read moreWe only live 1 exit down) we could have just arranged for a store pick up... appararranty They use "One -Track"... who keeps sending me tracking updates but never delivers... No Human to talk too! What a racket...I hope I didn't pay for delivery.. it's no wonder we all shop at Amazon ...ONE TRAC MINUS 10 STARS FOR YOU...BTW..this was ordered on the Best Buy site

My son and I went to upgrade our phones Friday morning. Jeren Davis helped us out, and once again…read morewe couldn't be happier with the service we received at this location. Mr Davis was very helpful and we had a great time chatting with him while he got us up and running. Thanks again my man.

I have been a T-Mobile customer for over 21 years. A few days ago, I went into the store to upgrade…read moremy phone. The representative assisting me scanned my ID, completed the transaction, and sold me the new phone without any issues. I was also told I could keep my old phone for up to 30 days to make sure everything transferred and worked properly. Today, I returned to the store to trade in the old phone. This time, the representative told me they could not accept it because the name on my ID did not exactly match the name on the account. I go by an abbreviated version of my full name, and this was the exact same ID that was accepted just days earlier when I purchased the new phone. The store employees then instructed me to update the name through the T-Life app. I attempted to do so multiple times, but it would not work. After that, they told me I needed to call customer service. I sat in the store on hold for more than 20 minutes without anyone answering. Frustrated, I eventually left. When I got home, I called customer service again. The representative I spoke with told me the store employees were incorrect and explained that the change had to be made in the store and that the employees in the store should have been able to make the change themselves by calling from the store's phone. Now I am being asked to return to the store again to deal with the same employees and resolve an issue that should have been handled properly the first time. Instead, I will be mailing the phone back. After more than two decades as a customer, this experience has been extremely disappointing. When it's time for my next upgrade, I will switch carriers.

well. Im sorry to say this i have been with att since I got a phone, my family has been for 20+…read moreyears and i have never met a worker so terrible. There was a staff member who kept checking in and being kind, helpful, friendly. Then there is dylan, he could not act any more unwelcoming. He seemed tired, aloof, uninterested, short, and a bit rude honestly. I can get past not knowing how to do everything and being new but this was past that. Consistently checking his phone and not communicating at all the process or progress of the service we had come in for. Safe to say I'll only go to the att in la habra.

Today I went in for a screen protector. The staff member could not help me at all, and I ended up…read morehaving to call the customer support and they even agreed with me that it was weird. The staff was not more helpful in guiding me to get a new screen protector. Save your time and energy and just go to a different store or do it online.

I needed a screen protector for my iPhone today and I found this store in Corona off sixth Street…read more Junior greeted me and was very patient as I explained that I needed my screen protector replaced on my phone. He was very helpful and very friendly. I will definitely be back to support this local small business. PS there is plenty of parking

Cell Spot should be your first call for tech repairs. My iPhone port wasn't working, Dave had it…read morefixed within 15 minutes for less cost than any other techs that I called on Yelp. Near Toyota Dealership on 6th St, close to 7-11. Friendly, knowledgeable and helpful...Thanks Cell Spot!

Great service and great customer service from Gaby And Brittney!!! Switch over from metro, got 2…read morefree phones and I'm paying only $80!!! For unlimited talk text and data!!! The service is great in all areas that I travel can't get any better then this!!!

Johnny provided excellent customer service. We had to wait about 15 minutes but, hey, that's…read moreokay, we don't mind because Johnny was worth the wait. Johnny made it easy to upgrade our WiFi and helped with an old phone account. None of our questions stumped him. He is a true asset to AT&T and has a great personality. The store is clean and peaceful, not too busy for a Saturday.

Johnny at AT&T provided one of the best customer service experiences I've ever seen. He was…read moreincredibly kind, patient, and took so much time helping my elderly parents get their phones fully set up without making them feel rushed or overwhelmed. My parents had just come from Verizon where they had a very frustrating experience, so they were already stressed and nervous. They were especially anxious because they had to switch from their old button iPhones to newer swipe-up iPhones, which was a big change for them. I recommended AT&T and went with them to the store, and Johnny completely turned things around. He walked them through everything step by step, explained things in a way they could understand, and made sure they felt comfortable and confident before leaving. It's rare to find someone who genuinely cares this much about helping people. If I could give more than five stars, I absolutely would. Thank you, Johnny, for your outstanding service!