April at Verizon on Collier Ave Lake Elsinore was the best. I got a new iPhone 17th and she set…read moreeverything up for me. It was so easy and I was in and out within an hour. She is amazing and so happy she helped me out. If you need service, ask for April.

I opened a business account with Verizon Communications at this store on November 30 after being…read morequoted a plan that was supposed to be around $160 per month for four lines. Based on what we were told in the store, we switched from T-Mobile and upgraded our devices. Unfortunately, the experience since then has been extremely frustrating. Our monthly bill should be around $167 (confirmed later by a Verizon billing representative), yet our first three bills were approximately $340, $340, and $370. That's hundreds of dollars in overcharges. To make matters worse: * Insurance was added to our account without our authorization * The $1,200 promotional credit that was promised when we signed up was applied in a way that simply covered inflated bills rather than fixing the billing error * We've spent three months trying to get this corrected The reps who assisted us, Juan and Amani, have repeatedly told us to "wait another billing cycle," but have not provided any actual resolution. We've visited the store multiple times and called customer service, and each time we're told to wait again. At this point: * We have been overcharged hundreds of dollars * We have a reference number for the issue * We have filed a complaint with the Federal Communications Commission because the issue remains unresolved On top of the billing issues, the cell service itself has been disappointing compared to what we had previously, which makes this situation even more frustrating. After three months of trying to resolve this, we are requesting a full correction and refund of the overcharges. If this is not resolved soon, we will be cancelling the account. If you're considering opening a business account here, I strongly recommend getting every detail in writing and watching your bills very closely.

What an amazing staff! My Samsung S10 Plus died. Yes I had…read morea Samsung 10. I loved it. When it died I was apoplectic. I was worried that the new Samsungs would confuse me. Not so! I got a 26 plus and couldn't be happier. It wasn't just the purchase of the new phone It was the staff. Daniel was amazing. Very patient with me. Explain to me how everything works. Couldn't ask for a better manager. But it didn't end with him. I can't remember the other gal's name but she was amazing when I came in totally confused about what my phone was doing. It's staff like this that keep me with Verizon. Kudos Verizon on Grape Street! You guys knock it out of the park. I am very very grateful.

I'm not emailing anyone. If corporate wants to be responsive they can. I was about 20 minutes into…read moremy transaction when the employee told me it was her lunch and she walked out. Tough to understand? Waited 25 minutes. I wanted to return my trade in. After another hour I was told I had bought at a corporate store and would have to go there. I asked the difference in stores? He had no answer. So wasted an hour and a half for nothing.

Long wait time More attention from staff…read more Walk right past you no help at all I've been waiting For 15 minutes just to ask for help

Great customer care and genuine assistance is very rare these days so it gives me great pleasure to…read morewrite a review for those that are deserving. Jennifer is a very deserving person. She went above and beyond to make sure my mother and I were well taken cafe of. She even stayed late to ensure that the great customer service was continued. To me it speaks volumes as to her character because she didn't have to, she chose to. I would recommend anybody looking for any communication to go see Jennifer at the Lake Elsinore T-mobil location. You won't be disappointed. Thanks again Jennifer

Came in tonight to buy a fridge for the garage to replace our existing one that is no longer…read moreworking well. The manager Brenda was very helpful and saved me some $$ to have our old appliance taken away as well. I will definitely be back to by other appliances when it is needed.

Maybe this actual store filled my order ( over 10 days ago and still not delivered)!…read moreWe only live 1 exit down) we could have just arranged for a store pick up... appararranty They use "One -Track"... who keeps sending me tracking updates but never delivers... No Human to talk too! What a racket...I hope I didn't pay for delivery.. it's no wonder we all shop at Amazon ...ONE TRAC MINUS 10 STARS FOR YOU...BTW..this was ordered on the Best Buy site

I have been a T-Mobile customer for over 21 years. A few days ago, I went into the store to upgrade…read moremy phone. The representative assisting me scanned my ID, completed the transaction, and sold me the new phone without any issues. I was also told I could keep my old phone for up to 30 days to make sure everything transferred and worked properly. Today, I returned to the store to trade in the old phone. This time, the representative told me they could not accept it because the name on my ID did not exactly match the name on the account. I go by an abbreviated version of my full name, and this was the exact same ID that was accepted just days earlier when I purchased the new phone. The store employees then instructed me to update the name through the T-Life app. I attempted to do so multiple times, but it would not work. After that, they told me I needed to call customer service. I sat in the store on hold for more than 20 minutes without anyone answering. Frustrated, I eventually left. When I got home, I called customer service again. The representative I spoke with told me the store employees were incorrect and explained that the change had to be made in the store and that the employees in the store should have been able to make the change themselves by calling from the store's phone. Now I am being asked to return to the store again to deal with the same employees and resolve an issue that should have been handled properly the first time. Instead, I will be mailing the phone back. After more than two decades as a customer, this experience has been extremely disappointing. When it's time for my next upgrade, I will switch carriers.

Useless store. Had a replacement router and tried to drop it off directly at the store. Hey…read morewouldn't accept it. What's the point of having a store if it can't handle the most basic logistics for customers. Do not recommend using. Once the in person people get you signed up they are useless for anything else. This is just a store to sell you subscriptions and get you on plans. Not to actually assists existing customers.

Today I went in for a screen protector. The staff member could not help me at all, and I ended up…read morehaving to call the customer support and they even agreed with me that it was weird. The staff was not more helpful in guiding me to get a new screen protector. Save your time and energy and just go to a different store or do it online.

well. Im sorry to say this i have been with att since I got a phone, my family has been for 20+…read moreyears and i have never met a worker so terrible. There was a staff member who kept checking in and being kind, helpful, friendly. Then there is dylan, he could not act any more unwelcoming. He seemed tired, aloof, uninterested, short, and a bit rude honestly. I can get past not knowing how to do everything and being new but this was past that. Consistently checking his phone and not communicating at all the process or progress of the service we had come in for. Safe to say I'll only go to the att in la habra.

I needed a screen protector for my iPhone today and I found this store in Corona off sixth Street…read more Junior greeted me and was very patient as I explained that I needed my screen protector replaced on my phone. He was very helpful and very friendly. I will definitely be back to support this local small business. PS there is plenty of parking

Cell Spot should be your first call for tech repairs. My iPhone port wasn't working, Dave had it…read morefixed within 15 minutes for less cost than any other techs that I called on Yelp. Near Toyota Dealership on 6th St, close to 7-11. Friendly, knowledgeable and helpful...Thanks Cell Spot!

Great service and great customer service from Gaby And Brittney!!! Switch over from metro, got 2…read morefree phones and I'm paying only $80!!! For unlimited talk text and data!!! The service is great in all areas that I travel can't get any better then this!!!