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    Walgreens

    2.5 (51 reviews)
    Open 7:00 am - 10:00 pm

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    2 bottles were in stock when I placed my online order!!

    I placed  online order #204226877694 with Walgreens store# 4798 at 401 Azusa Ave, Covina, CA on Sunday 6/13. It was for (2) bottles of Old Spice Classic Cologne Buy 1 get 1 50% off for Fathers Day gifts. I was texted when my order was ready for pick up.  Drove to the curbside parking an employee with neon green nails delivered (1) bottle in a 10 cent bag to my car.  She stated that although online it said they had 2 in stock,  they only found 1. I asked if I was discounted for the 1, and she said she would go back into the store and enter a discount for the inconvenience.  She returned to the car stating that on the receipt a discount had already been applied? But why? I left not looking into the bag, but when I got home found that the box had been cut open??? This is for a gift!! The employee looked into the bag after someone filled this order and no one made this known to me until I got home and found this for myself!!!! I called the store and a employee,  Marisa said we are still checking in all our stock,  I will check in our stockroom to see if there is another box of cologne. She came back on the phone and said she found the second box that the order filler was too lazy to look for to fill my order completely,  render me the special sale price or provide me with suitable product for gift giving and decent customer service!! I returned to Walgreens Covina, Marisa provided me with a full refund for the 1  damaged box of cologne. I also showed her that on my way, I stopped at the Covina Rite Aid and purchased 2 each of the Old Spice Classic Cologne & After Shave without incident!!!  Walgreens is pathetic and the store manager should fire the order filler who was so lazy in losing a good customer and a sale to laziness!!!

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    Review Highlights - Walgreens

    I TRANSFERRED all my medications and DIABETES supplies to walgreens from CVS.

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    Walgreens

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    2.1 mi
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    This is a convenient drug store open 7 days a week til 10pm. By using the app on my cellphone, I…read morecan see the weekly ads, place an order for curbside pickup. I ordered a photo collage and loved the templates for any occasion. Simply create an account from your cell phone or home computer and upload my photos on their website. I used my computer, but could track my order from my cellphone. Within two to three hours, my photo order of two collages was ready. I also received 50% off by entering the discount code listed on the banner at the top of website. The store was clean and well stocked in the pharmacy area, cosmetics, shampoo, can goods, beverages, and dairy products. I was very pleased with service and quality of my purchase. Sincerely, Rosemary

    I am extremely disappointed with the customer service I received from Walgreens today, particularly…read morefrom call representative Anita and her supervisor, Call Center Specialist Melissa. I currently have COVID and am not feeling well, so I specifically ordered a COVID test for delivery because I did not want to go into a Walgreens location, expose employees or customers, or risk spreading COVID to anyone else. I was guaranteed delivery within one hour. Approximately 40 minutes after placing my order, I received a notification that there was a problem and my order had been delayed. At approximately 4:25 p.m., I called the customer service number provided in the Walgreens app for assistance. Instead of helping resolve the issue, I was told they had no ETA, did not know what was happening with my order, and that I should call the Walgreens location myself to find out what was going on. I explained very clearly to both Anita and Melissa that I have COVID, I am sick, and the entire reason I paid for delivery was so that I would NOT have to go into the store and potentially expose other people. Neither representative seemed concerned about that or made any meaningful effort to help find a solution. There was no attempt to contact the store on my behalf, determine what happened to the delivery, provide an alternative, or even demonstrate basic empathy for the situation. What is especially troubling is that this is a pharmacy. Sick people rely on Walgreens for medications, testing supplies, and other health-related necessities. When a customer tells you they have COVID and are actively trying to avoid exposing the public, the response should not essentially be, "We don't know what's happening, call the store yourself." I even explained that without assistance, I may ultimately have to do exactly what I was trying to avoid: go to the location while sick with COVID just to get the test I was promised would be delivered. That concern did not seem to matter either. This experience was incredibly disappointing. Walgreens has publicly faced significant business and financial challenges, and experiences like this make it easier to understand why customers may choose to take their business elsewhere. A trusted pharmacy should be a place where customers, particularly sick customers, can expect compassion, accountability, and help finding a solution. Today, I received none of those things. Walgreens needs to seriously reevaluate how its call center representatives and supervisors are trained to handle situations involving sick customers and failed delivery promises. I expected much better.

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