I normally don't write a review of chains, because let's face it we all know what they are about. But after yesterday, I just had to write a review. It was deserved. For the holidays I had made a photo calendar for my mother online on Walgreen's website. Ordering, making it, etc was easy peesy. I get a confirmation email saying that my order will be ready same day (which I paid for by the way) and it will be ready at 2:45 pm. I get to the branch at about 7:45 and there is a huge line at the photo department. Not a big deal as it is the holidays and I get that places get busy. I gladly wait in line, patiently, and when it's my turn the girl at the table could not find my order. Mind you, I was not surprised by this as there were photos, envelopes, scraps of paper everywhere! I mean on counters, on the printers, on the floor, in plastic bins. It honestly looked as if a tornado came through the photo department! She even picked envelopes off the ground to see if they were mine!!! Finally she resorts to looking up my order in their computer system and sure enough it hadn't been started!! She offered me a 50% discount and then I could come back next day. I agreed and as I was finishing up my shopping i noticed they had started printing it already. I headed back over and they had finished printing half the calendar so I decided it was best to just stick around and wait it out. About twenty (!!!) minutes later it was done and when I was flipping through it I noticed the ink had smeared on the edges and the pages were all bent. I could not believe that the technician thought this was acceptable! He could not print certain pages so he had to completely redo my order again. At this point I was worried about it even getting done so I waited once more. The second time around it had one page bent and smeared but I let it go I was just so tired of being there! I was there for 2 hours, waiting in numerous lines, and the outcome was horrible. Not to mention the assistant manager of the store told one of the employees behind the counter that she was needed on the floor - he had zero regard for the huge line of customers waiting at the counter or the fact that all of the orders were behind. I will never come back here and at this point I don't know if I'll ever use the photo department at any Walgreens. Such a shame! Aside from the photo department, the employees ringing guests at the registers were gossiping about people and talking about "knocking them out" "beating them up" and "hitting them with one punch." Complete lack of professionalism, management should be ashamed. read more

AVOID THIS WALGREENS AT ALL COSTS!!! This is the worst Walgreens in LA. Top to bottom it is terrible. The store clerks are rude. The store is always a mess. IT IS NOT 24 HOUR anymore, the management is arrogant and the Pharmacy Manager, Farnaz, is the WORST of them all. Allow me give you an example: I came in to pick up an EMERGENCY Rx for my asthma medicine and Farnaz said needed an override code. She asked me to step aside, call the insurance company and get the code. I did just that. While I was on the phone with the insurance company, she closed the pharmacy. Literally 1 minute before I got the code. THEN she refused to give me my prescription back so I could go to CVS. FARNAZ IS A HORRIBLE PERSON AND PHARMACIST and this Walgreens is TERRIBLE. SERIOIUSLY -- AVOID THIS PLACE!!! read more

The pharmacist is terrible and just unprofessional in how they address concerns, due to their faulty automated refill texting system. Daniel the pharmacist has poor customer service skills and is exceptionally rude. Just terrible, I guess it stands to reason why this place has so many 1 star complaints. This place needs some better management and some customer service training for its staff or at least fix your texting refill texting system. Truely a shit show of operations at this location. Big mistake on my part not going to my usually Walgreens on Santa Monica and Beverly Glen. read more

Can I just tell you how much I love my Walgreens? I can? Ok...well then here goes: I LOVE MY WALGREENS! Been going to this branch in particular for oh, about 6 years now and I have to say...they always have my prescriptions ready on time AND they email me to let me know so I don't waste time sitting with all the little Jewish women (I live in a Jewish neighborhood so that's just how it is people!) next tot he pharmacy. PLUS...it's like one stop shopping...get your toilet paper, your Ben & Jerry's, scented candles, Tampons...whatever gets yer jet goin'. It's all there! Easy to park as well... read more

Don't try any Foursquare deals, I got suckered into downloading it for a coupon at Walgreens. They even have a big sign in front about their new mobile media advertising yet when I showed them a coupon for checking in I was told to print it. They can not be printed, and I was told this by the manager. This place feels like it's run by complete idiots... read more

First i will say, the Walgreens store staff are great. Very nice and helpful. It's the Pharmacy that should be grateful to earn even one star, and it's only because I can't give less. i have rarely had a good experience at this pharmacy, thanks to the Pharmacy Manager. I have no interest in her name, but she is a short lady with long stringy dark hair, whom you cannot miss with her chronic bitch face and completely inappropriate and unprofessional ensembles (typically cleavage shirts and leggings). My first experience she completely botched, charging me for a free prescription. I tried to explain that i've had this rx for quite some time and i know for a fact it's free. She said she ran my insurance and i would have to take it up with them. As i explained again that the error was in fact on her side, she became increasingly unpleasant and rude. I paid, left, called my insurance. Nope, she did not use my insurance, she used the medication discount card for my dead dog!!!! I mean, how did she graduate Pharmacy school, much less become manager. there is another very nice male Pharmacist, who fixed the situation. All the subsequent visits she displayed equally snotty, rude, insincere assistance. I had explained my experiences to my daughter who had never met her. I promise you, she was able to point the pharmacy manager out as she was walked down a random store isle, solely based on her snotty presentation. It was hilarious!!!!! Today will be the last day i visit that store. She was on the phone with a customer, rolling her eyes and talking snotty to her the entire time. She finally shut the customer up by telling her there was a line in front of her and hung up. She apologized to me, which i did not care to accept. THAT'S YOUR JOB, HELP THE CUSTOMERS! DO NOT EVER APOLOGIZE FOR HELPING CUSTOMERS!!!! We were told at Walgreens that they recently had budget cuts and that is why their Pharmacy hours were cut. Hopefully she'll be next. For me, there is a lovely CVS just a block away and i would encourage the same for you. read more

I shop at this Walgreens and find most of the staff very helpful and friendly. The pharmacy staff is always informative and makes sure I understand my medication. Diana S. Los Angeles read more

I just am amazed at the bad reviews. I always have courteous, prompt service here, whether in the pharmacy or the store. It is always clean and well kept. Just all in all very pleasant experiences. read more

This is "my" drugstore. Oh Walgreens on Pico...how you satisfy my ppl watching needs at such odd times and opportunities. I'm obsessed with this place mainly b/c the Pharmacists are awesome and b/c of the strange assortment of persons who frequent this establishment. If friendly and helpful pharmacists coupled with AMPLE PARKING isn't enough, allow me to describe the assortment of ppl I have seen at this location at the same time--late at night: Teenage Orthodox Jews-- just hangin out wannabe thugs plastic housewives homeless dudes every ethnicity imaginable ppl cursing out the pharmacists all combinations of above. This place is amazing. And again, great helpful pharmacists--some of the nicest I've come across anywhere. read more

I hate this Walgreens. If you call in to speak to the pharmacist they will hang up on you EVERY time. I can hear them pick up the phone then hang it up. SO RUDE and unprofessional. Also there is a lady who works at the checkout who argues with me about my rewards card EVERY TIME. I have a very old card, but the rewards number is still valid. It reads WALGREENS across it and she argues with me it's fake and not theirs. I ask her to just scan it and she will see the reward number come up but she argues for about 5 minutes each time and even though I explain its an old card I have from Oregon she tells me I'm wrong. This has happened over 10 times. Then she feels like an idiot when she scans it and the rewards number shows up and all of sudden she is super nice and laughs. I'm glad I can finally never use them again. This is the worst Walgreens ever. Everyone should be fired and they should restaff. read more

Called in about an item that was in stock online at this location, unfortunately, the price was not provided online and suggests to contact the store for pricing, so I contact the store and they confirm the item is available, but they put me hold for 10 mins came back on the phone and asked me to call back again in 10mins, like really!!!? You just had me on hold all this time and you have the nerve to ask me to call back in 10 more mins? For what? So you can tell me to call back in another 10 mins??? I don't think so. Terrible customer servicex read more

Nice pharmacy staff but they are overworked. I was in line at 11am on a Saturday with one person working. There were 9 or 10 people in line- half of them seniors -with issues, like me. Walgreens used to be better than CVS with the understaffing model but now they're just as bad!!! read more

Has a free parking lot directly south of the building. I assumed parking was on the east side, but all I found was a paid lot. Zoom past that and park in the Walgreens lot, if you make the same mistake I did and come from the north. It has everything that you could possibly need from a Walgreens. Checkout is a bit slow, but the staff is friendly. I only buy what's on sale, because their regular prices are much more than Target/Costco/Amazon. Will have to update when I actually use the pharmacy for a prescription. read more

Giving this Walgreens 2 stars because they're open 24 hours and great in case of an emergency. However there's always a line at the pharmacy and the technicians working there aren't the nicest. As a result I end up driving a few miles further to another Walgreens where the pharmacy is less crowded and provide better service. read more

What a horrible experience. I went in the other day asking about rabies immunization (because I will be working with wildlife) and after ten minutes of waiting for the pharmacist? to get back to me, I was told they were out to come back in. She also said that I needed a prescription. So, I go to the docs and ask for a prescription, and I am told different- that immunizations need no Rx. I go back, and I am told they need to order, that there will be 5 shots at $300 each. So, I leave and read information- stating it is indeed only three shots, the 5 shots is post exposure. I call them this time to avoid the hassle, and the person who is helping me on the phone is completely dumbfounded why I am asking for rabies immunizations and said that they don't have it to call another one of their stores. So, I do and they refer me back to the Pico and Robertson Walgreens. I called the same store again, and asked again, and got the same dumbfounded responses. "Oh wow, they are expensive, I'd suggest getting insurance." Well, insurance doesn't cover is and I am well aware of the cost! When I asked about the availability of the immunization, she again says it is five shots. I have to tell her it is indeed three, and she checks and says, "Oh yeah..." After that, it seemed like she was in a hurry to get off of the phone and vaguely answered my concerns, questions and giving me any info. On the Walgreens website it lists this store for rabies vaccinations... but they don't even have it. They have to order it, and I was told to "Check back in a few weeks..." So, for my safety I decided not to go to Walgreens for these immunizations. I pray that they don't give anyone the five shot cycle when all they want is the immunization. Sorry, if I got bit by a rabid animal I sure as hell wouldn't be beating around the bush calling Walgreens to stay alive! read more

I was out walking my dog when a man almost attacked me and Will the security guard working at Walgreens protected me and calmed me down from almost having a panic attack. He didn't have to do anything because I was not a customer. I want to thank him and let Walgreens know that he is an amazing person who cares about the safety of others. Not only did he protect me he made sure I got home safe. Please give him a promotion or raise it would be a shame to lose someone as caring as him. Thank you so much Will Silva god bless you ! read more

There's a new girl, one of the pharmacy techs (I couldn't get her name), didn't know anything and literally couldn't do her job. Thankfully a guy named marquis helped and handled the whole situation in less than ten minutes. Due to that one pharm tech who literally wasted two hours of our time this place definitely deserves its 2/5 rating. read more

This is an untrustworthy pharmacy. I went there for a little under a year & was charged different prices for the very same meds. When I asked why I was told it was because of different manufacturers. Each time it was over $120 for 4 meds, sometimes as much as $160. On my final purchase I was told who exactly administered my prescriptions under Anthem by an honest employee. I called the administrator, and was told I was being charged by Walgreen four to five times the amount if I had bought them directly from their provider. This is unconscionable for a pharmacy. read more

Drug stores are depressing. They even suck in Vegas and those have bright lights and slot machines. This Walgreens is depressing, a place devoid of dreams or hope, but it's open all hours, they have everything you need and the people that work there are nice. I find this Walgreens makes me appreciate my life more. When life is challenging and optimism goes missing, a few minutes under the drab lighting of Walgreens, walking amongst the infected, makes me feel like my life is not so bad. Cut Walgreens some slack, it's open when you need medicine, condoms, action figures, Sprite or beef jerky. read more

This is the only Walgreens I go to in Los Angeles. I am a CVS junkie. But when I am in need some of my usual stuff quickly, I stop here. What drives me nuts about Walgreens is that when an item is listed as a "hot buy", it is not half off, it is not 10% off, 20% off, etc., it is still the same damn price. Not cool. Why does Walgreens do that? They don't offer customer rewards either. I'm a loyal cvs fan like I said and they offer customer rewards and I love those extra bucks they give. If Walgreens did that I would frequent them more often too. The parking is alright because I always find a place to park. The homeless people in front of the store is a bit too much. I like to walk into the store and not be hassled. I don't want to be mean but I will not contribute to someone drug habit. The staff can be a bit on the slow side but I have had no problem. *knocking on wood read more

I was 4th of a 10 person pharmacy line w one checkout person and the other trying to look busy who I have seen check out in the past. Two people left the line and said they are moving to another pharmacy. It is the beginning of January and many with new insurance, Walgreens management planning fail. Two of us asked to speak to a manager and were told he was in a meeting. I suggest not using this pharmacy. read more

Absolute worst. They allow patients to pay for their entire shopping while picking up their prescription, even though there's only one cashier attending to a very long line of people, which prolongs your wait. read more

me: I'll take these, please Cashier: that's a odd assortment of goods (looking down and realizing i was buying sewing thread, athletic tape, and a reese's) Me: I'm having a having sewing/basketball/chocolate party Cashier: that'll be 16.99 and an invitation a quirky staff more than makes up for a disorganized store that's extremely difficult to navigate. For some reason most of the shops on Pico share this quality. I've never gone in there without having to take an extra five minutes to find something. But always memorable checkout more than redeems that. read more

The worst pharmacy in LOS ANGELES the worst customer service ever. They care more about counting inventory than taking care of 10 people waiting in line. read more

Amber in pharmacy is not a pleasant person. Her energy was filled with annoyance and lack of patience. I asked for her name kindly and she told me to sit down. read more

The pharmacy is the most disorganized, "left hand doesn't know what the right hand is doing" business I've seen in a long time. Went to pick up a prescription (got a call that it was ready). When I arrived, it wasn't ready. Was told it would be half an hour wait. I waited in the area (all the employees saw me waiting). After waiting 45 minutes, I asked on the status. Employee said, "oh you wanted the prescription filled?" WTF?!? read more

JERMELIA beware about her service she's unprofessional on her Job,I d make a company complaint about her mean behavior.i think costumers needs a better service a this store,I'm wonder why this store have a lowered rate reviews.she refused to give me store credit with my own proof of purchase on I ask why? for no reason she tells me that!!!shes abusing her position.this store needs a new management.with that lower reviews KRIS is not doing his job right. read more

Horrible Pharmacy Department!!! Was at the counter at 8:58pm tonight, Thursday. They close at 9pm. When I got there, the gate was down and the closed sign was still swinging behind the glass window of the emploee door! I raced over there just in time to get some medicine I really needed to sleep tonight! I knocked on the door and someone came to tell me they were closed. At 8:59. I told them it wasn't 9pm yet and I really need my medicine and they told me they were already closed and walked away! I even had a doctor tell me once he won't call prescriptions in over there because they always keep him on hold for 20 minutes+. Don't waste your time at a place like this, there are so many other Walgreens and CVS in town! read more

Their restroom has been "out of order" for almost two years now. Better to patronize CVS.

I usually get my ZzzQuil from here when I get off work at 6 am to help me sleep when the sun comes up after I get home. No problems what so ever, given I usually shop here at 6 am lol. I do notice some shady characters in the parking lot, so lock your car. read more

The best! I use their Pharmacy, it always has my meds. And not a long wait. Also they text when ready, always appreciate that!

This has got to be the worst pharmacy in LA. There are never enough technicians, and the ones that are there are too preoccupied to care. Be sure to call ahead with your prescription because there's a strong chance they won't even carry the medicine that you need. And if they do have it, take a seat and get comfortable because it'll take them at least a half hour to fill it, if not longer. Save yourself the time and headache, and get your Rx filled elsewhere at a REAL pharmacy. These people are the worst. read more

Stay away from this incompetent pharmacy!!!! Send numerous emails that prescription is ready and when you get to the store, NOTHING IS AVAILABLE. How do they get away this? Staff is beyond rude! Nasty and downright mean. Going to take this to corporate level now.... STAY AWAY UNLESS YOU HAVE A FULL DAY TO WASTE HERE read more

I probably go to this Walgreens at least once a week during work. I always find the things that I'm looking for. They have good deals on almost everything in the store. I love to buy my cosmetics here as well! They have a good selection especially on nail polish. I go crazy in this department, hey a girl can never have to meany nail polishes. Good store all around! Some times parking is a pain but that because people that shop at other near by stores park in the Walgreens parking lot. So be patient and you will eventually find a spot. read more

Maria was cheerful and super helpful! Our trip to Walgreen's, was a pleasant experience with super fast service. She was also good at multitasking while helping a client on the phone. We laughed as she offered the flu shot following up with the slogan all day everyday. And shared her pain as she explained it's something I have to say. Maria is a hard worker and has a positive influence around those around her, she didn't once complain. Thank you Maria, Be well... Peace read more

Came in to pick up a prescription for my dad, obviously picking up a controlled substance will cause some certain looks. They attempted to say they don't have it, they need to verify the prescription, after they verified the prescription, they took their sweet time to have it ready. Obviously the staff at this pharmacy have some improving to do with their customer service skills / along with pre-judging a customer read more

It's true, the pharmacy really IS that bad! When other reviews say "THE WORST", they aren't kidding! We went there to fill a Rx for my sister who was trying to stave off a migraine. There was one guy at the window "dropping off" and then we were in line. We must have waited at least 20 minutes for the "drop off" transaction. We eventually "dropped off" (which took almost as long) and they said they would do it right away (no one else behind us at that time) because of the urgent need for the meds. We expressed our great appreciation for that! About 20 minutes later, having not been called to pick up the prescription, I got in line and asked about it. They found it in the "finished" bin but no one had bothered to tell us. I strongly recommend filling your prescriptions elsewhere. Can this many people be wrong? read more

Good service and staff. Pharmacists knowledgeable and helpful. Sometimes understaffed so be patient with them (it's not their fault). Wish the pharmacy was 24 hours, like the rest of the store. read more

Gotta write an update. I keep having to use this pharmacy because it's the only one that's walking distance from where I live. After messing up my prescription again (which happens about 90% of the time I'm there) the pharmacist threatened to not give me any medication again because I accused him of making an error. Literally do not come here. read more

I used to live in this neighborhood and begrudgingly came here to fill prescriptions. I happened to be in the area again and am disappointed to report it was terrible back then and hasn't improved at all. Insane line for the pharmacy! Luckily, I'm not here for a prescription, just picking up a few essentials, but I did hope to use the restroom. Unfortunately, it's locked and when I asked for someone to unlock it, nobody showed up. I think this store needs new management. What a disaster. They have two guys stocking shelves, at least five people working in the pharmacy, three cashiers, and one person in photos, but nobody can spare a moment to unlock the bathroom. read more