After a disaster at Dal tile where we noticed that 1/2 the tiles were unlike the sample during…read moreinstallation (had to rip it out and start over), our tile man sent us to a number of "big retailers" to find porcelain floor tiles. Nothing was right - we needed a relatively plain, white background floor tile to go with our late 80's kitchen cabinets. On a whim really we went to Porcelanosa in West Hollywood because I drive by it all the time. They had EXACTLY what I wanted and the sales person (Tala) was terrific. She always replied to me by text and email almost immediately for the few follow up questions. Even the delivery went well. The tile had to be shipped from NY and yes, it was more $ than the other Dal tile, but let me tell you, it's gorgeous. The install is nearly complete so I will add photos later.

I have experienced the most worst customer service from Koren Chavez. I went into the store to get…read morea shower handheld, which I thought would be simple enough. However, trying to communicate with her via phone and email has proven to be extremely difficult. She doesn't follow through and ordering a part seems to be impossible because she says she will send me photos and prices but never follows through. All I want is to pay for the part needed so that I can purchase a new shower handheld... And it's been weeks and Koren has been extremely unhelpful. I would like to work with someone else to get my needs met.

Service was superb. We were able to pick up the tile within a day after we placed our order…read more Our job was a rush job so Country Floors came through. I would definitely use them for all future projects. Our salesman Kursat was so responsive & I really enjoyed working with him. Thanks Country Floors.

I had a great experience this country floor and tile. We worked with Carolina, and she did her best…read moreto communicate with the manufacturer that we had a pretty tight deadline and arranged for the tile to come a week earlier- that might not sound like a lot of time to other people, but even that amount of time really saved our butts. And when we were short on tile, she made sure to have it sent up from Orange County and just took care of us handled everything smoothly and was a complete delight to work with. They have the best selection in town, hands down. Country floors will be my go to tile source from now on!!

BUYER BEWARE. I'm an interior designer in Arizona, and we…read morepurchased 10 slabs of Silver Roots Dolomite from Rock Mill. Unfortunately, this turned into a very costly and frustrating experience. From the beginning, the slabs showed issues with the polished finish, including visible etching and surface damage. The client loved the slabs so much we decided to polish out etching on the slabs. But during fabrication, my highly experienced stone fabricator discovered that all of the slabs were structurally compromised -- something that could not have been identified through a standard visual inspection upon delivery. According to my fabricator, the failure is caused either to improper storage conditions or defects during the milling process, specifically involving the epoxy and mesh backing adhesion. During fabrication the mesh and epoxy coating on the back of every slab peeled away, causing the slabs to literally fall apart during fabrication. Silver Roots Dolomite naturally contains dramatic veining, which makes proper reinforcement absolutely critical. When the epoxy and mesh fail, the stone loses its structural integrity entirely. I contacted my sales representative, Mark at Rock Mill, and was told that because we were outside of their 7-10 day inspection window, they would not assist us further. Again, these were internal structural failures that could not have been detected through a routine visual inspection. I reached out again afterward and received no response. In my opinion, these slabs should never have been sold without disclosure regarding their condition, brittleness, or possible age-related deterioration. Based on this experience, I DO NOT recommend Rock Mill. If this is how they handle legitimate concerns from someone within the design and trade industry, I would be very concerned about how the average consumer would be treated.

I'm writing this positive review based solely on my interaction with one great employee, Samantha…read more I walked in a couple of weeks ago, only looking for inspiration and ideas for a new project; I swore I'd never purchase anything from Rockmill again as I had previously had an an incredibly negative - and costly - interaction with a salesman and the owner a few years ago. Samantha is very helpful, and even more importantly, knowledgable. I feel like had I dealt with her in my previous transaction, I would not have had the problems that I did. A company is more than just its pretty products. Customer service, knowledge and expertise with the products weigh in as importantly in my opinion. I think with Samantha you will get the best of both worlds though I wouldn't vouch for anyone else there! I give 4 stars as I just cannot forgive the past experience I had. If it weren't for that, Samantha would have garnered Rockmill a 5 star

This place has one of the most impressive selections I've ever seen from classic styles to unique…read morestatement pieces, there's something for every project and taste. The quality is top-notch, and the prices are surprisingly reasonable, especially given the variety they offer. Whether you're a homeowner or a contractor, this spot is a gem. Highly recommend checking them out before starting your next renovation or build!

Rodney is always very knowledgeable and helpful. He has spent hours helping us choose the right…read morematerials for our current remodeling work. Despite the fact that we are not contractors, he still gives us amazing service. Royal Stone and Tile is the best stone and tile store in southern California. Use them for any kitchen or bathroom work. 10 stars!!

Go with Ted! He's very helpful. Very happy we chose to get our tile here…read more The store itself has an amazing selection as well.

We had an outstanding experience working with Karen B. at Elit Tile. On a Saturday, we spent…read moreseveral hours with her exploring bathroom tile options--and even as we changed directions multiple times, she remained incredibly patient, attentive, and helpful throughout the entire process. Karen consistently went above and beyond, presenting new ideas, pulling samples, and quickly bringing up catalog photos for every direction we considered. Our project feels overwhelming but she made it feel manageable and even enjoyable. We've since gone back for additional samples to test at our construction site, and each time she has been just as responsive and accommodating. Her turnaround on quotes--and updates as our plans evolved--was always prompt and professional. We truly cannot recommend Karen and Elit Tile highly enough. Working with her made a huge difference in our project, and we're grateful for her expertise and dedication.

I can't emphasize how great of an experience I've had with Cosmos Flooring and their entire staff…read more From the moment I walked in, the gentlemen helped me for countless hours on multiple days and worked with me until I picked out the perfect flooring for my project. Their professional demeanor, good prices, and excellent customer service has earned them a true 5/5 star rating. I'd rate them 10 stars if I could. Highly recommend working with Cosmos Flooring! Thanks again!

We've done several project with these guys at this point so this review is long overdue. These…read moreguys are absolute class acts. Their prices are always fair and they've been flexible and patient when things change. The brothers are the sweetest guys in the LA tile game. We'll be back soon!

I ordered bathroom and kitchen tiles from Westside tile and was very happy with the experience…read more Virginia was extremely patient and helpful, no matter how many times I visited and called. She never pressured me to buy or to tried to upsell me. After I ordered, the other saleswomen also helped with questions or issues (e.g. changing delivery date, ordering additional tile, etc.). The store has a great selection and when I found something I liked elsewhere, they were able to order it for me. Delivery charges aren't cheap, but I think that's the case with any custom tile store. All the tiles seemed to be in great shape upon delivery (we're still installing some). All in all, a great experience.

Pray nothing breaks or chips , they don't help you in case of damage . They will…read moreTreat you like a criminal and are extremely rude . Linda was my sale person and we will never be back.

I came looking for bathroom tile and was overwhelmed by all of the choices at other stores. Nathan…read morewas patient, knowledgeable and helped me find exactly what I was looking for. What was most impressive is he suggested a drastically less expensive tile that was better quality. He said it was what he would put in his own house. You can tell they love what they do and want their customers to walk away happy. Family owned business, quality supplies, huge selection - will definitely only be coming back here for future renovations!

I saw maybe 1000 slabs before I gasped at the first sight of this one, "Blue Canyon". I bought 2 on…read morethe spot and can't stop looking at it. Farhad and his team were the most kind and have been so patient holding our slabs as our house has been a 6-month renovation process. I also found the most gorgeous kitchen backsplash from here called "Elle-cream" tiles. This place has BEAUTIFUL selections of finishes and we love that it's family owned. We plan to redo our front foyer with their tiles in the summer as well.