Why am I not surprised by the 1 star rating and the 500+ reviews that this company has? The service received here was very bad. I came in with some questions on a specific product and they were NOT helpful at all. The service I received here was horrible. I always try and avoid this place whenever possible read more

DO NOT GO HERE!!!! 1. Because this place is a mess, in every way you could possibly imagine! 2. Because the customer service is so bad, it's almost as if it's on purpose. It cannot be this bad unless there is a lot of intention behind it. I went to this place last year to get a gift card and the lady helping me asked me if I wanted to open a walmart card and save some % on my purchase. I accepted, got the walmart credit card, and purchased my gift card. Yesterday I went back to do the exact same thing, and all I got was a whole lot of attitude. They claim you can't buy gift cards with credit because it's basically like buying a debit card, even though the card says that you have no access to ATM's or Cash. We called the walmart customer service, they said that there is no problem, called an other walmart center something, they said it's ok, but the salesperson and her manager wouldn't budge. They basically told the lady they had called for permission that even if you're ok with it, we're not going to make this sale. In the end it came down to that "at this store we've had some problems so we have decided to no longer sell gift cards unless you're paying with cash or debit. You can always try another Walmart store." WOW. It must be so nice to just make up your own rules as you go. But if a store doesn't do what it promised to do, that store is not for me. And if it's not for you either, stay away from this hellhole. read more

The worst customer service. waited over an hour in drive up I and I would call every phone number listed for help and never got a call even though I called multiple times. my order was ready by 6:45 and didn't receive it until 8pm. I work long hours and then an hour in traffic only to wait an other hour. will never be back and will definitely let everyone I know, know. read more

A trip to this Walmart feels like punishment for all the mistakes you've made in your life. There is no logical form of organization, the aisles are tiny, and everything you need is behind a glass wall with associates nowhere to be found. $1 screwdriver takes 45 minutes to get from behind a locked glass door, but if you need a hatchet you can just grab it and go. And I think the escalator just permanently smells like farts at this point. read more

Stay away from this Walmart! This is the dirtiest Walmart I've ever been to. Long ridiculous lines. Horrible customer service. It's also very sketchy, it's in a bad area. Just don't go. read more

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Oh no.....this was more than I bargained for. Slammed Saturday morning and they have one register with a human. One. And loads of self checkouts. Tried one, the scanner gun wouldn't work. Got in the line with the one checker. Whew. One checker, but TWO guys at the door checking receipts. What is the management thinking? ARE they thinking? read more

I went to go get some stuff I needed since I live near by but after this experience won't come back no more to Walmart . Well first went to get some from where the makeup aisle is everything locked up and had to find a employee their she was very helpful though she seemed a bit stressed tho haven't to deal with everyone asking her for help because of how everything locked up but she was very nice and helped me though excellent work . Then went to get some toothbrush head part for my toothbrush to replace . The lady their was also very helpful and very nice and open the case and all and got me my stuff . Then when it came to get my vitamins kept pressing the button no help at all had to go find a lady she was helping someone else and gave the person their stuff which was medicine that was locked up without having to take it to a register or putting it in a case . When I asked her for help though just for vitamins she took it all the way to the register felt she discriminated me . She took it to a register and when I went to pay took so long the line was long and slow . Overall after the last lady wasn't feeling very happy about this experience. I cant see myself going again in the future with it being like this . Won't come back to Walmart no more read more

Oct-08-2023 at around 6:15pm my ten year old and I walk into the electronic department and we're treaded very rudely by "John" and Charles. And I say "John" because as soon as they noticed they were being rude "John" removed his name tag. They refuse to help my son find a memory card because according to them they were leaving but did have time to provide service to an older White lady, racist much I felt. My son finished shopping and guess what they were still there. Sad that in 2023 we still experience this kind of treatment and behavior due to what we look like. We also asked a manager for help addressing this issue and all she said was I can give you corporate number and you can call and report there. Shame on you Walmart! read more

Absolutely Aweful. Rude customer service, you ask for help people give you half assed response and then leave you to figure things out for yourself. I ordered a tv to be delivered to me house it said it would be here the next day and it never showed up. I called the store about 15 times and they sent me to voicemail every single time. So I showed up at the store and there the tv is just sitting there in stock????? I have a small car and it barely fit inside. Just aweful. No answers no help staff not in uniform to even know if they work there Wich I found very odd. Worst Walmart EVER read more

ZERO STARS!!! A real dump!!!! Most of the employees are decent, hard working, and try to help. The shoppers are a different story and I don't want to rate the shoppers, so I won't!!!!! Sam would roll over in his grave if he saw this shit hole! read more

On Jan 2nd I went to return a Christmas "seasonal item" but was told they don't accept seasonal item to be returned. If they do they will only refund at the current sale price. I asked where in the Return policy does it state that? I didn't get an answer. After manager came I asked him to point out in policy. He said he will print it out. I then decided to leave and look online. I didn't find anything stating their claims. Instead I found a holiday return policy stating it will EXTEND RETURNS for items with LIMITED TIME RETURNS OF 14 or 30 days (I will include pic)! I will definitely not be returning to this location because similar things have happened to me before. The reason I return is because I tend to forgive & forget but not when they take policies & change them to meet their needs and undermine their customers. read more

Walmart - Holiday Return policy stating it will extend returns with limited days of 14 or 30 days. I was told the contrary by Walmart Management. - Department Stores Near Me - Panorama City, California

I've asked at least 10 employees if they could please get me a shopping cart because I had a whole bunch of crap in my hands not one of them could do it. They all said I had to do it. I have never had an issue at any other Walmarts including rundown areas such as this asking an employee to get me a shopping cart. This place is pathetic stay away read more

Sorry, but not sorry, Walmart is the worst. It's not even worth dealing with for a good deal. Ordered a bathroom stand from here weeks ago, set the date, time etc. the day of delivery, 1 hour before delivery they emailed me saying the item was out of stock it won't be coming. Didn't hear anything else from anyone, no offer to get another one from another store or a later date. Just not worth it. read more

The worst walmart ever!!! The inventory is horrible. They never have what you want. And they try to watch you for stealing.... Ain't nothing in the store I want! read more

Everything is locked in cases and no one responds to the call buttons literally have been standing here for 30min even went to the fitting rooms and told them to call someone. I was told they would send someone and still waiting another ten min. I have things to do and now wasted an hour at this store. Long enough to write a review in the damn store. What a joke all for some Dickeys for work what a pain in the ass read more

Stay far away from them if you are going to their money center. If you need to send money or pay a bill go to a direct money gram or a western union. I recently visited my close friend in the Philippines and while I was there I ran out of cash and my cards were not working due to suspicion of fraud so my friend was kind enough to fit the bill. Well when I got back to the states and tried send him back his money I had while I was there I was denied by Walmart associate Esmeralda. I then I ask to speak to a manager who happened to be a very unpleasant man named Richard I explained to him I just wanted to pay back my friend and he told me no because it's a "business transaction" when I challenged him on his call and ask to see the definition of "business transaction" he refused and just said it's "Walmart's policy". Crap store with Crap employees. read more

Walmart - Department Stores Near Me - Panorama City, California

Ripped me off and sold me a false item Tried to buy a daisy BB gun got sold a umerex in a daisy package. read more

Walmart - Sold me a umarex gun in a daisy packaging - Department Stores Near Me - Panorama City, California

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Ya'll suck with this vaccine appointment. We have a 5:20pm appointment. Lady said their pharmacists is on lunch break. The lady in front of me said she had a 5:00pm appointment and has not been called. What's the apointment time for and then ya'll gonna go on lunch break. Should have went to Riteaid instead. read more

Worst Walmart I've been to! Sad to say it's the one closest to my house and I only go if I really can't find something at Target. Everything is locked up and it's like the buttons for assistance don't even work! I came in for infant formula pushed the bottoms multiple times & waited for over 15 min, when I finally found someone all they said is they where going to lunch. If they would have came to help since they time I was pushing the button for assistance then maybe just maybe I could have gotten decent assistance. LAZY & UNPROFESSIONAL. read more

Waited 25 mins for vitamins and gave up screw the Van Nuys Los Angeles Ca walmart is the worst and the other ten people there that kept waiting bless there hearts read more

Worse service ever. What's the point of having things locked up if you don't have any workers to help the customer? 20 minutes I stood and waited just get 1 item that was locked up. No one was walking the floor or visible to help. The person I finally saw tried to help but no on responsed to the radio call twice and no one on the her side has keys to unlock...WTF...everyone who had a key took a break... read more

I went to Walmart to buy similac spit up for my baby . i asked an employee to get it for me & I was looking at the expiration dates & one of the cans expired January 2019 & the other one February 2020 . I told the employee that they were expired & she said she was going to leave them there because she had to ask her manager what her manager wanted to do with them but she just left them on the counter. i don't understand what there is to ask about the formula is it's already expired why leave them on the counter . I wouldn't want another momma feeding expired formula to her baby ! read more

If this place isn't hell, It's close to it. Trash all over the parking lot, empty beer bottles on the ground. Would it kill someone to clean that parking lot before they open? I would have taken pics but..... Onto my next rant. I don't normally go here because it is so dirty and crowded with kids laying on the floor..etc. They have self check out now (thank god) because usually there at 20 registers with 3 people working! My phone charger took a dump ( no pics!) so I had to come here after hitting Walgreen down the street, to get a new charger. Of course the chargers are behind glass, so you need to look around for someone to help you. I see some dude scanning prices and ask him to unlock the chargers, what does he do? He continues to scan his stuff while I wait. I finally just leave. I literally hate this Walmart! read more

The worst customer service I've ever experienced. I came here to buy a TV and I was told to approach the manager named Ashley . I asked her to help me with the tv's and she just ignored and left. I was shocked by her attitude. I asked another worker to help me and they said they are busy. Some worker asked her to come and help me and she just said she doesn't want... i am going to open a small Claim agains them and do not recommend ever shop here. read more

My son had straight As and I let him pick out a toy as a reward. We live in Santa Monica. Online, Walmart had two transformers toys for the price of one. We bought it and headed out 14 miles away. Went to pick it up, turns out the pulled a random, similar toy and said that's all they had. Asked for a refund and they said they couldn't because their system was down. We waited and finally asked again, after two hours and a big waste of time, finally got our money back. read more

So this store has the UTMOST HORRIBLE CUSTOMER SERVICE. I went there yesterday with my TEEN DAUGHTER and my 1year old BABY. I was trying to try on a shirt and needed a fitting room. The ones that were available were too small to fit my children and myself. So then i proceeded to ask a rep to open the handicap room since it was larger and accommodating. The Asian lady that responded kept looking at me and my daughter with confusion. I just asked her to please unlock the room and she insisted that MY MINOR CHILDREN WAIT OUTSIDE while I try on my clothes. I am their MOTHER and I will not have my children be unattended ! After repeating myself that I wanted my children with ME, she insisted on the contrary. She gave me a disgusted rather look as to why I couldn't leave my children . She's crazy . I'm not gonna do that. So well I decided with her disgusting unprofessional attitude and behavior, that I would forego the purchase of my items since I couldn't try them on. You think that's bad, well, then I needed to go to the restroom, and since I had my BABY in the cart , I proceeded to go in the restroom with the cart. Instead of this lady telling me nicely that I couldn't enter with cart, she RUDELY commanded me to NOT ENTER with so said cart. There is a way to speak to your customers. This wasn't it . I used to frequent this store however will now cease to do so. What a shame . Customer service is clearly at a decline . :( read more

The staff here is awful . 1 lady was helpful out of the 4 people I had to ask about where something was . No one else seemed to have a clue . No one would even go in the back and check. I guess no one wants to work here so they hired older people who need jobs but for some reason they seemed to hire people who are senile; can't see, understand what you are saying, and start to yell at you when they don't understand your sentence . I literally will never walk in this store again it has got so bad . Unless you know exactly where what you need is and have no questions don't come here . Burbank is not that much farther and worth the drive to not deal with such incompetence . What a stressful trip to Walmart . You have been warned lol. read more

Came to do some shopping. Not to get yelled at by the fucken lady working here. She's mad because I asked if she can get me some paint. She said I'm tired of people asking me for the key. I said sorry I thought you worked here. She continues to yell at me. WTF. read more

The customer service at walmart is horrible. I called the store multiple times to check to see if an item is in stock before I take a drive to the location for nothing....can't even get a customer service person to answer the phone. This is why my business goes to Amazon. Better service, more convenient, & time efficient. read more

Be aware some of the cashiers might over charge you like the one named AURORA I had tonight. She was charging me $100 when I only had $60 worth of stuff. I know my math. When I asked her why my total was so high, when I knew I didn't have many things she just gave me an attitude and said that was my total. Thankfully a manager was around and rang my things again and it turned out it was a $30 difference. Thank god i did the math beforehand or this lady would've gotten away with it. Thanks to the manager on duty who helped me out, too bad I didn't get his name. He even knew something wasn't right because I didn't have many things. Be careful guys and keep an eye when the cashiers are scanning your things. read more

The worse damn Walmart I have ever stepped foot in. Everything is misplaced and everyone of them damn exployees is clueless about any item you ask for help on. The people on electronics for example will not give you any good information about a t.v just that it sells. I was under the impression that if you work in a certain department you must be knowledgable of the items that are located within that department, I guess not. Dont even get me Started on the kids!! It is a zoo in there oh and the parking is horrible. This place is located next to one of the worse malls in the world.... The Panorama mall. on the plus side, if sightseeing slutty ass girls is your thing, then you will love it here. read more

If zero stars were possible that's what I will leave. I came here 4/30 an hour before closing to make sure my items were there so I can order online. Couldn't find my card but I still have apple play but Walmart doesn't take it. So I was like no problem order it online I'll be back tomorrow to pick it up before work. Because the item were a white button up long sleeve shirt and sports bra and some Hanes brief. I asked 2 workers if I buy it now can I just take it since I'm already here and they said yea. Again 2 different workers said yes. I'm like perfect I buy the things online and that's when I was told by the person who checks the receipt that that wasn't allowed. And of course the 2 workers are no where to be found. I asked to speak to a manager because again 2 employees gave me the go ahead and that's why I bought it. Manager tells me that can't be done. I'm like ok a little annoyed but no problem I'll come back tomorrow morning before work to grab them. Except come today I receive a text and email saying 2 out of the 3 items were not available. The sports bra and the most important my work shirt. So I go before my pick up time go to the shirt section and sure enough there it was. My shirt and more than 1. So I grabbed it asked to speak to a manager or whoever is in charge of picking and told them how I came last night a little before closing and my items were there and how I'm here and my items are still there but who ever had my order put not available. They said since the picker already put order complete that they can't give me the shirt even though it's right in my hand and I paid for it already and the picker messed up. So now don't have a shirt for work. Plus out some money now I have to wait for a refund. This place is garbage! Only good things were the worker who tried to help me. Customer service Joy and the two of the picker worker Chaliss who was the one trying to help and find a solution and Carmen who was also trying to answer my questions. read more

I had my mar park on the side of the store by the El Gallo Giro side and the store managers call @ tow company to toe my car and is not they parking on 9/26/19 I willtalk with the Security on turn they not get how Walmart call tow company I spoke with Humberto assistant manager he mention Walmart own the parking on the mall I give my information because I wan talk with the store Manager he's go To be in @ 12:00 pm and call me to let me know he never call me @ 5:30 Im back to see bat he ready left is Friday 9/27/19 weekend is ready a lady talk me to back on Monday because they go to be investigation first each day the tow company get charge Now hows go to pay this damage The lady said my car is usd 2 spaces who own this car on thesame parking space no body said nothing read more

Bring Anti-Bac! Take one step out of your car and you can feel the grossness. Yes, Wal-Mart has some really low prices but is it worth going into this alien store?! Is it me or the weirdest people go here. This is defiantly the last resort if I need to pick something up late and last minute....and nowhere else open has it. It's messy and crowded and makes me want to shower when I leave. At least the Wal-Mart in Porter Ranch is clean and stocked well....it's just far from my house. Thanks & ENJOY! read more

This Walmart is disgusting! I know it's urban, but really? Everything is locked up. I was buying a $5.00 item & it was locked & needed assistance to buy. Crazy!! I'll never return!!! read more

I called to speak with a manager, the woman on the phone would not listen to what i was asking, simply kept saying 'we don't do that', 'what do you want'. She then put me on hold in mid sentence to the wrong department. I called again, she immediately put me on hold once she recognized I had just called. No one picked up. This wasn't even a complaint. read more

I placed an order for a few LEGO sets I ordered online that was not available for shipping, but was available for in store pickup from this Walmart location. When the items were ready and available, I received a call by phone from Adam who picked the order and was in charge of fulfilling the orders and reaching our to the clients. I stopped by the same day to pick up the order and was very pleased with the convenience and level of service. Adam was awesome in calling me and having the items ready. 5/5 stars! read more

Yikes it's a zoo in here! Merchandise thrown all over the store, and bad ass kids running through unsupervised. Everything is unorganized. I needed some vitamins and this was the closest one to my work. I got a cute bikini and some cleaning supplies. The lines are long and employees not very friendly. I'll stick to waiting until the weekends and hitting up the west hills location. If you don't mind chaos by all means shop here! read more

This is just for an employee that works in the toy department His badge name says NICK other employees should learn from him. Very helpful and always willing to help And always in that department taking care of business. You ask others for help and the run like the Olympics. read more

5 Stars for Oscar at the Electronics area. We waited a long while to have someone assist us bring a large item to our car. He noticed we've been waiting and took it upon himself to assist us. We greatly appreciate his service. read more