I highly recommend going to House of Optical to buy your glasses. I signed in when I walked in and…read moreshortly after Erin called my name. She walked around with me helping chose frames that would look good on me. Erin was such a delight to work with. She made it fun with her pleasant personality. I had been procrastinating purchasing glasses because I would have a difficult time chosing what frames to purchase. It was easy because of Erin's help.

Excellent customer service and quality work. Highly recommend them. Also great choice in framesread more

Just as good as the big brands…read more However, their deals is not as good as Visionworks. However, real service, real quality, this ain't your eye doctor that cuts on quality costs. They got really good options in there.

Extremely disappointed with the discrimination & disrespect here today. Walked in for my mom's eye…read moreappointment & was greeted by the first receptionist which directed us to the third receptionist. My mom questioned me in Arabic, why she directed us to another, the third receptionist rudely replied cuz that's a different department. After checking in a manager Michelle stated the 3rd receptionist said my mother called the 1st receptionist a uncalled for curse word which wasn't true so we confronted the receptionist which was quiet & then stated my mom said the B word which doesn't even make sense when she spoke to me in Arabic. Michelle did not want me to provide me with Nina's name after I requested it. Michelle wrote down here supervisors name & the employee name at first, her response was to secretly call the cops on me instead for confronting Nina, the falsely accusing employee. Troy police were nice & respectable realizing confronting an employee making bogus claims about an elderly middle eastern patient woman isn't a crime. Glad I recorded it also proving the also yelling statement is also not valid. Mind you my mom has been a customer here 15 years. Dr Hamburger seemed nice to me & my mom. Raising awareness so no other middle eastern elderly patients don't go through this experience also. Luckily I recorded the incident & will share across social media so people are aware of happened here. Hopefully the nonsense stops here. Me nor my mother deserved this horrible service or anyone else. If both Nina & Michelle apologized in writing to me & my mom I'll remove this post, otherwise it only makes sense to share awareness to prevent future similarities incidents & report to civil rights departments,etc..

I purchased a pair of custom Cartier eyeglasses at this store several years ago from the former…read morestore manager Petra... Since that time I have broken and almost destroyed my eyeglasses on more than one occasion. Petra actually created my eyeglasses and customized my lenses with transition lenses...(I highly recommend transitions lenses,as I can't deal with the sun in my eyes)Today I saw Stephany and she fixed my eyeglasses in about five minutes for no charge. She's definitely getting a great gift from me the next time I'm at Somerset Collection.I'd highly recommend this store for their customer service and their awesome employees. Ask for Stephany, and she will take great care of you. Their selection of high end eyewear and custom accessories doesn't hurt either. Tell them Chef Kelli sent you.‍

Azhane was perfect!! I immediately found the perfect glasses shopping with her! She was excellent…read moreand was very helpful! I will definitely be back to shop with her again.

The staff here ignored myself and my husband. We both are…read moreeyeglass wearers and thought we would try this place out as we were done shopping for the day. However, we walked in there. We stood around for a few minutes. No one picked their head up to greet us. Ask us if we needed help. My husband was looking at the frames and I was just waiting for someone to help so I looked in the faces of the three people that were there. There were two of them that weren't busy at all and everyone ignored us. This deserves every bad review for personality every band review for friendliness I hope this place closes down.

I went to Warby Parker at Somerset two weeks ago, and I can't express enough how much I don't…read morerecommend them. I told the doctor there multiple times I was seeing double if not triple at the end of the appointment. To which he told me my eyes just "weren't adjusted yet" Went today to SVS and finally got the correct prescription and could see perfectly. Top is prescription from Warby, bottom SVS. The floor staff were wonderful, very friendly and helpful. (By the way, Warby doesn't offer refunds. Only "rechecks" with the same doctor. Why would I waste my time seeing the same doctor that didn't listen to me in the first place.)

wonderful place--we met dr.wong when he had a place in rosevilles costco--we remembered him & found…read morehis new business--all of his staff are real sweet like him...

Highly recommend. Dr. Wong is professional, friendly and totally upfront and honest. Couldn't be…read morehappier with entire process.

I arrived for my 10am appointment, dr. had not arrived yet. At 10:10 I asked the receptionist if…read moreshe knew when dr would be coming in, she said no. By 10;15 I left. The receptionist was very nice. However, very rude of the dr to not come in on time for clients. Will not go back, my time is valuable too.

Terrible Service because after 45 minutes of waiting, it was our turn and Nancy took care of 2…read moreother people before us. We won't be back ever again! I have 5 glasses from this location but being treated like our time is worth nothing is the last straw.

The doctor was so kind, caring, and no rush appointment - also had a few follow ups which were no…read morecost - really liked the doctor and I've only seen one other person there, so not a busy location either.

Definitely would recommend this location to anyone! Very welcoming manager and staff! The manager…read moreAzhane was very attentive and welcoming! Cody was great with helping me pick out a new pair of glasses. Can't wait to return for my next eye exam! Such a great experience.

I recently had my eye glasses ordered through this location. The kindness and professionalism of…read morethe entire process left me speechless, I will go back in the future and I challenge anyone out their to give them a try "you won't regret it". R.C Dobbs

Really great customer service from all employees! Mary and the crew did a very great job helping me…read morein the clutch with eyeglass repairs.

Dr. DiLorenzo has been my Ophthalmologist for several years. She did my cataract surgery, perfect…read morerecovery. I highly recommend Somerset Ophthalmology. Looking for excellent eye care? This is the place.

Somerset Opthamology was good when Dr. Duvall was there. She left, the Dr I saw charged $300 per…read moreeyelash removal. I have ocular rosacea, this Dr said don't pluck them yourself, come in. So I did, $300 per eyelash later, no thank you!!! Total scam!!!!

Came in today to get my brothers glasses fixed since the place we originally bought them from is…read moreclosed on Sundays and he needs them for school tomorrow. When I arrived, the woman at the desk was on the phone with a customer, after she got off the phone she then helped another customer who came in after me. Even after we were finally acknowledged and told to sit, she helped yet another person who arrived later. After waiting about 30 minutes, we were told they couldn't fix the glasses because we didn't buy them there unless we get a new prescription with them. I've had minor fixes done at other eyeglass places for a fee, so I wasn't expecting anything free, just help in an urgent situation. Unfortunately, the lack of customer priority and unwillingness to assist means I won't be returning nor recommend this location.

Went to this location in Troy. They told me my insurance didn't cover much but they forgot to…read moremention that I was out of network. Proceeded with getting glasses. Paid for my glasses. Ordered transitions and the glasses don't transition. Called the store the lady was asking when I got my glasses? If you pulled it up on the screen, you can see when I purchased them. She said she will see what she can do. What do you mean? You're going to fix it or give me my money back. I'm going to keep complaining until this get resolved.