I signed up for a yelp account specifically to ensure I gave Watchworks a 5 star rating. Fixed my watch's timer and replaced the battery in a matter of minutes while charging me a very reasonable rate. You have a watch in need of repair, don't go anywhere else. read more

Needed the battery replaced in my Tag Heuer replaced so I came here after reading reviews on here. They had me back in business in under 10 minutes and for under $20. They even took the extra step of setting the time and date. The person behind the counter was friendly and they had some pretty neat looking clocks in the shop so it looks like they know their business. read more

Vince helped me sell my Rolex GMT II a few years back when he was simultaneously running the Redwood City Clock & Watch in Redwood City, California. Below is my review of Vince's Redwood City watch shop while his uncle, Ted, was operating the business. I am elated to see and read that Vince continues to run his watch business (now as, "Watchworks" in Walnut Creek) --- I was sad to see his Redwood City shop close, but I am excited to visit Vince's Walnut Creek shop in search for a new Rolex in the near future. Here is my original 5-Star Yelp Review from September 12, 2011: ====================================================== My Rolex GMT II had been broken for about three years. I "survived" these three years without a wrist-watch and relied on my hard-to-read cell phone "time piece". For the past six months I searched for a trust-worthy Bay Area repair shop that could meet my limited budget. After spending several months investigating two specific watch repair shops, I learned that Rolex had recently made it more difficult to obtain Rolex parts. I discovered Ted's Redwood City Clock & Watch after further searching through Yelp. Ted, 1) understood my limited budget, 2) explained the problems with my watch and the 5 required parts, 3) returned all removed/replaced parts per my request, 4) kept UNDER my budget and his estimate, and 5) provided superior customer service by telephoning me with updates regarding the repairs and parts procurement, and always greeted me with a smile and remembered my name each time I visited his Redwood City shop. I more-than highly recommend Ted's shop for repair and/or cleaning of your invaluable time piece. It was my pleasure working with Ted and I am thrilled to have my Rolex GMT II back on my wrist after a three year's absence. Thank you, Ted, thank you. ====================================================== I originally wrote my above review on September 12, 2011 --- I am rewriting it here to consolidate my 5-Star Yelp Reviewz due to a domain name-change to my e-mail address --- thank you. read more

I would give this place no stars if it was possible. I dropped off a watch for repair here 2 years ago. I have gone back numerous times and the store is either closed (even though it's within the posted store hours) or the person behind the counter can't find my watch. They have called Vince, the owner, on more than 1 occasions to locate the watch to no avail. On the day I first dropped off my watch for repair, the lady in front of me was frustrated and asking for her clock back after sitting in the shop for 6 months. I should have listened to her and just left. If you go here for anything but a simple battery change, don't expect to see your item back any time soon or ever in my case since they have lost my watch and have not offered to pay me for my watch. read more

I took a Seiko watch in to have the stem put back on and was in the shop for 8 weeks at least. He said the crystal is replaced with the stem for 75.oo.when I finally got it home I noticed a little chip in the edge of the crystal. then the watch would not keep the correct time. I put it in my desk drawer only to notice more scratches on the crystal. I am not certain but I think they are supposed to be a glass crystal. Oh well lost correct time so i don't use anyhow. No way I am taking it back. read more

Watchworks is awesome! I brought in ships bells that were on my father's Navy ship back in the 1950s and hadn't worked in 30 years. Vince knew exactly what to do, and when I picked them up, they looked beautiful, worked perfectly, and he even explained how ships bells work and the reasons why. I will bring all my business to Watchworks and tell my friends! read more

I know that I am in the minority here but high Yelp reviews were the very reason I took my watches to this place. Incredibly, Watchworks had my two watches for almost two years, and only one needed a battery. One is a diving watch bought in Switzerland in the late 70s and yes, it can be tricky to get the case off, but it shouldn't take two years. obviously I've had the watch since the 70s wearing it almost constantly and I take it in to get new batteries every 5 years or less. No one has ever not been able to do it, even Ace Hardware. The other is a brand new new (2 years ago) Michael Kors watch that stopped running for whatever reason, I did not know. That was the watch that was the bottleneck I guess, based on the numerous times I dropped by or called only to find out the watches weren't ready yet, and it was the Michael Kors problem that they could not figure out. Finally, I dropped by to pick up the watches because I was just going to go someplace else. I asked for the watches and it turns out that neither of them was running/had a running battery. I guess because they've been there so long. So they quickly put in batteries and then presented me with a bill for $225 that was not itemized. I express my outrage, especially since they had been there for so long. The owner, I suppose Vince, said well, they were both broken and we had to fix them. He also denied that I had dropped by several times or called. I insisted that I had and he insisted he was the only person ever there which I know is not true because I went in once and there was a woman there. And another time there was another man there. He ended up cutting the bill in half to $125 and I paid it even though at that point I wasn't sure I was getting my money's worth. 2 days later, you guessed it, the Michael Kors watch stopped. I called and left a message telling them the watch stopped and could they call me and of course they never called me back. I have since then received a recommendation for a place here in Martinez and I'm not going to look it up on Yelp, I'm just going to go there and see if they can fix my Michael Kors watch if indeed a new battery was even put in it. I don't know why my service experience was so dreadful but I myself will never go there again and I will tell anyone else who wants to listen that if you have any kind of a nice timepiece or clock and you would like it fixed right, and you would like good customer service, this is not the place in my opinion. read more

Fast friendly service ... reasonable prices. Had my watch battery changed on 3 minutes!

Every review about this place is 100% spot on, Vince is very personable and I was out of the store in 10mins with a working watch (Tag H). I'll get my other watches fixed with him. read more

A tiny little shop off N. main but the service is excellent. The owners are a young couple who have been in business for 16 years. I was in and out in 5 minutes and was charged around $10 for a battery replacement. Very happy that my watch is working and will return in the future. read more

It's so great to find a place dedicated to fixing watches and clocks. I didn't want to go to a fancy jewelry shop to get my Seiko watch repaired. The repair was done on time and my watch works like new. I will definitely go back to Watchworks! read more

WOW! This guy has pride of ownership and it shows in the way he takes care of you from the moment you step inside to the moment you leave satisfied. Batteries for 2 watches replaced while I was given relevant info about my specific Victorinox models. In and out in minutes! Bravo!!! read more

I called other watch repair stores for an estimate to change the battery for a Tag watch, their prices were way too high. Until I called Watchworks, he gave me a great price on the phone and told me to take my time going there even though his store was technically closed. He changed my battery in 2 minutes and provided outstanding customer service. I will definitely be back. read more

Effective work in getting my watch to fit just right and not to fall apart with all the links involved

Great store with super fast service! The owner was extremely helpful and knowledgable. Way better than any mall watch repair store. Highly recommend. read more

You know how Timex sells you those Triathlon watches so the band will break long before the watch ? Then of course you find out the band is super hard to replace and/or out of stock? They do that to get you to buy a new watch ! Well, i went to watchworks and they tricked-out a new replacement band for me. The guy was awesome, friendly, did it in 3 minutes for $16. So, " In Yo Face", Timex ! read more

Vince and Kieu do an outstanding job at repairing my watches and clocks. I had a watch which the manufacturer determined unrepairable and Kieu was able to fix it in 10 minutes. They have a pretty good selection of new and antique clocks/watches for sale and can service just about anything that keeps time. The great service and prices is an added bonus. read more

I got a watch battery replaced. It was quick and inexpensive. The place is very messy, though.

My newest watch uses screw bars to attach the strap to case rather than spingbars. This can be tricky since you need to hold two small screwdrivers on either side of the watch to unscrew the bar. Not wanting to scratch the finish on my brand new watch, I took it to watchworks to see what they could do. Long story short, they got the bars out, the strap changed, and a replacement battery put in an old quartz I brought with me all in under five minutes, and damn near free. The gentleman that helped me was very friendly and complimented me on my watch, which is always nice. If you need some work done on your watch in the WC/Pleasant Hill area, I'd definitely give these guys a shot. read more

Had an issue with the battery on my Nixon watch and the young woman that was working there was able to fix in less than 5 minutes, while I waited. This is now the only place I will ever go again for anything watch related. read more

Really great service here. I've been here twice to have the battery in my Tag changed, and both times it was done very quickly and by friendly people. Highly recommended. read more

This is the best watch shop I have been to by far. Staff is always very helpful, friendly, and most importantly knowledgeable. Always provide great service and get watches back to me in a reasonable amount of time. They warranty all their repair work which is great and they recently fixed one of my watches under warranty wth no questions asked. This place truly is the BEST. If you take your watches anywhere else, you're seriously blowin' it. read more

why go anywhere else. I was missing a "keeper" on my watch band,, that's the small circle that wraps around your watchband and hold the strap in place. Vince replaced it right away, and although I never met him, did if for NO CHARGE! read more

They repaired a 200 year old mantle clock. It stopped working within days of bringing it home. Took it back and they fixed it again. It stopped working again. After $600 it didn't work. Took the click to a watch and clock repair in a local Ace Hardware Store who said the clock hadn't been cleaned in ages. He cleaned and tuned up the clock and it works like a charm. read more

I took my grandfathers and fathers pocket watches to be repaired. These were 90 and 130yrs old. They fixed them and are working great. Can't say enough good things about this shop and owner. Even every day battery changes, he is the only person I let work on my watches. read more

Exceptional service. The owner Vince is not only extremely efficient and knowledgable, he's always looking out for the customers best interests. If you want a quality job done without being over priced, this is the spot! read more

Vince is awesome! I brought in three wall clocks - one 80's clock and two antique clocks. Because my daughter was in town, Vince agreed to bump it up to the top of the queue so that she could hand carry it back to her home. He had me at that point on! The other two are in top notch condition now. In time and running smoothly. I will never go anywhere else! Thank you, Vince, for your excellent service! read more

Found this place thanks to Yelp. I had a watch that needed the band fixed and a new battery. Walked in at about 10:35 and Vince had my watch fixed and a new battery installed in less than 10 minutes. I have taken this watch to about 5 different repair places and none of them have been able to fix the band. In and out in less than 10 minutes and my total bill was about $12. You cant ask for better service or a better price. Awesome job! read more

Vince is the man! I had an anomaly with my favorite watch and he not only discovered the problem he went above and beyond to repair it on the spot! Customer very satisfied! read more

This place might be the greatest of its kind. There are so many ripoff artists out there when it comes to trying to get a watch repaired; not here. I've been in twice now to get watches fixed or adjusted, and Vince is A+. Aces. Fast, cheap, good. Period. Highly recommended. read more

My son took his brand new watch to Watchworks to have a few links removed, which was done while he waited for $10. The owner took the watch into the back room to remove two links. When he brought it back out, my son pointed out that a pin securing a link was not in place. The owner took the watch to the back room once more to fix. Upon returning, the pin had been properly inserted. (You would have thought the owner should have noticed he did not properly set the pin the first time.) Anyway, that evening my son observed several scratches on the band, and observed two scratches on the side of the watch case. I went back to the shop with my son to point out these scratches and to see what could be done to fix them. The owner was rude and ridiculed my son saying he was not "a man" because I had come back with him. The owner insisted he could not have scratched the watch and would have noticed if he had. (He failed to notice he didn't place the pin through the link correctly the first time!) He then brought out his tools he used to remove watch band links consisting of an old plastic vice contraption, a hammer and center punch. In an attempt to show us how he did it, he then jammed the watch back into the vice several times assuming this was sufficient proof that scratches were impossible. It was easy to see how mars and scratches could result in the way he handled my son's new watch, and in the crude tools used. Perhaps the owner should be a car mechanic, but not somebody hired to make repairs to your delicate and intricate watch or clock. I would not entrust your old or new watch/clock with this shop. read more

I have been a customer of this establishment many times and the experience has always been positive and the price of repairs is reasonable. Vince, his wife and sister- in- law are a pleasure to work with and they do good work. read more

Hooray - yesterday the watch I ordered FINALLY arrived!! After waiting for 30 minutes to pick it up from UPS, I get home, open the box, and discover the watch band was BROKEN! My brand-new enamel watch I'd spent $$ on & waited WEEKS to arrive... Needless to say, I was pissed... As customer service was NO help (and I wasn't paying $20 to ship it back and wait another 3 weeks for a replacement) I decided to bite the bullet and pay to have the band fixed.... and thank goodness for Yelp! I found great reviews for Watchworks in Walnut Creek, just 5 minutes from work, so I stopped by here on my lunch break, brought my new watch and an old one that also had a band with a busted link... Literally 5 MINUTES after I arrived, I had my 2 watches fixed and back in my hand. They were very nice, extremely quick, cheap, and I got what I needed. I am very pleased. read more

It's so rare to find people that you can trust unequivocally. I've been to watch works a few times, and it's amazing how honest both the husband and wife have always been with me about my watch. I've never paid more than $20 to get it fixed and sometimes they haven't charged me anything because they could quickly take care of a problem. This is a no-brainer if you need help with a clock or watch. read more

Stopped in for a battery just before closing time. Quick, polite, reasonable price. Will bring more watches in with this kind of service.

I walked in without an appointment to repair a loose hour marker on my automatic Tissot, Vince looked closely at it and gave me the low down on the risks and was very clear on setting expectations for the cosmetic fix. The repair was done in less than 2 days and was like new. Excellent work! read more

I work across the street and needed a link taken out of my watch during my lunch break. It was my first time being in the shop and it had a nice feel to it of a small privately owned business. The man who helped me out was kind and still talked to me while he was in back removing the link. I have another watch that needs a battery replaced and I'll definitely be back to them for it. I'll probably re-rate to 5 stars after I have a bit more exposure to them read more

Based on Yelp reviews, I took 5 watches for battery changes to Watchworks earlier this month. The 5 star ratings are correct! The prices were fair (around $9/each). Vince said he could do them in 5 minutes, and he delivered on the promise. Vince is courteous. He also answered my questions about a possible watch repair clearly and concisely. Recommend highly. read more

Vince at Watchworks really stands behind his work. I have a particularly troublesome watch that required Vince to open it repeatedly to troubleshoot. When it did not work exactly right after the first repair he took it back and insisted on keeping it until it was 100%, with no additional charge. This kind of pride in work is hard to find these days. I highly recommend Vince at Watchworks! read more

Vince is great! Great service at a great price. Had 2 watch batteries swapped out in 5 minutes while I waited.