I was curious about Wayfair's first large-format store in the former Carson's building at Edens Plaza in Wilmette. It's a two-story building at over 150,000 square feet and has it all -- furniture, housewares, home improvement, decor, pet furniture, a restaurant -- The Porch. I have ordered from Wayfair to furnish an apartment and had a generally positive experience. I was curious to see the first large-format store. It reminds me of IKEA, although IKEA definitely is bigger and has more parking. I did notice that as soon as I entered it smelled absolutely lovely. Don't know what the scent was but it was really nice - light and floral? The Porch was fairly full and had a line of people waiting to be seated. In my opinion you can't call it the porch when it's really more of a ... patio and restaurant. It looked bright and fresh. I went upstairs where they had the home improvement section and bathroom fixtures, cute pet stuff, beds. Downstairs with the housewares and the living room setups seemed kind of cramped. Basically if you are in the market for this type of furniture, it's nice to get to see it in person. Prices seemed reasonable. It seemed like everyone was there to check things out because I didn't see anyone buying anything. It's been quite a while since I saw Edens Plaza that full of cars. I'll come back when it's less crowded. read more

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My Missus and I were there for the Grand Opening, and it was a challenge to maneuver our purple shopping cart through the crowded aisles. Considering this is Wayfair's very first store, though, my review is based more on first impressions than the shopping experience (I have reviewed The Porch, their in-store café, separately). On first glance, the store (which occupies the long-vacated shell of the late, lamented Carson Pirie Scott department store) reminded me of IKEA. However, IKEA's merchandise is aimed at budget-conscious shoppers (dormitories, starter homes, assemble-it-yourself, etc.). By comparison, Wayfair's merchandise is value-oriented but somewhat more upscale, luxurious, and - yes - pricier. It's a 'big box' store but not a warehouse store. It's not the sort of place where you would find everyday needs, but for a refurnishing or redecorating project - or just to browse - it's definitely a go-to. The two purple-accented floors connected through a dramatic skylit atrium are very attractive, the duo of elevators can accommodate multiple shopping carts, and the main aisles are generously wide. The café is a wonderful meeting place, and the restrooms (on both floors) are among the finest I've seen anywhere. Unlike the infuriatingly nonexistent 'customer service' at far too many of today's retail chains, eager and helpful sales associates are stationed throughout the store. But, inquiring about the store's return policy, we had to ask three different associates before we got an answer (30 days, return counter in the store). Oh well, I'm sure they'll learn stuff like this quickly. What a treat to see a previously online-only retailer establish a full-fledged brick-and-mortar store! read more

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I ordered a metal cabinet for storage purposes to sit on my rear covered patio-- $pricing was the best, they delivered on time, service man assembled cabinet and was quite courteous doing a very professional job.. the assembly fee was very low as compared to the time and effort he ( Jose ) put into the assembly. For those looking for a well constructed , low priced , metal storage cabinet -I highly recommend Wayfair. read more

Bumping this down to 3 stars, because I've been here three times now and every time I end up feeling sick from something literally in the air here. The store is cute, but it has a weird smell that makes me nauseous and/or gives me a brutal headache and makes my eyes burn. The first time I went here I got nauseous after about 20 minutes and thought it was just coincidental (I didn't notice a smell). I just thought it was the heat of summer. The second time I went here I was here for about an hour and after 45 minutes I got a headache and lightheaded and my eyes hurt, which I thought was weird, but didn't think anything of it. I thought that I was just tired. Today I went in there and within 10 minutes my eyes were burning and I was getting a headache. Today, for the first time, I noticed a very overpowering smell -- some sort of very florally soapy smell. It doesn't smell like fragrance from candles or anything, and it was more overpowering in random sections of the store (ones that don't have displays with fragranced things, like the appliance section and the lighting section). I was there 2 hours after the store opened, so if it was something from the cleaning crew it should have dissipated, and the other times I went it was even later in the day, so it couldn't have been that. It's also definitely not a perfume from a customer or anything because it was literally in all four corners of the store on both floors. I left after about 20 minutes after stopping by to look specifically at what I came to see. Sadly I had to forgo browsing around for fun because I couldn't take it. I don't know what it is, but I won't be able to go back here (at least not without wearing a mask...maybe that would help). It took me an hour of being back at home before my headache started to go away, and my eyes still are burning. I'm not at all sensitive to smells -- I can walk into an Abercrombie or Hollister or spend an hour at Bath and Body Works and not be affected at all, and the strong antiseptic smell of a hospital doesn't impact me physically at all. I had also been at Chalet across the street earlier with all their candles and plants and scented items and was totally fine. But whatever Wayfair is pumping through this store is brutal and nearly knocked me out almost instantly. This is kind of a weird review to leave, but I wanted to mention it in case anyone else experiences the same thing so they don't think that they're crazy, and/or so anyone who is sensitive to smells is prepared. read more

Terrible customer service. Delivery of appliance supposed to come 05/01/2026-no show no contact. Took day off of work for nothing. They won't cancel the order and if i want to send it back I have to pay shipping. Ridiculous. Do not shop here. Now just called and item is on backorder indefinitely. Still no one to contact. Save yourself a headache---buy anywhere but here read more

I ordered a futton couch and was going to cancel cause my son wanted a Japanese mattress instead so I didn't have to put it together bit since on my 2 hours after ordering I could not cancel the order they said it went out how is that possible plus I was in process of ordering a diffeeebt item any I get several text telling item is shipped to be here not all parts are in the container for the couch and I had to call wayfair to get them to send the parts missing which I should have not ki will never buy from this Company again read more

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I didn't buy anything and just was browsing but very cool store. Reminds me of IKEA except better quality. Very cool place to check out if you are in the market for furniture. read more

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Never Never Never again! Never! If you are in the remodeling business or a contractor needing materials for a remodel, AVOID using Wayfair. You can't fathom the stress and difficulty you'll be avoiding. Vanity ordered was shipped on the 9th, sitting in a warehouse in my area, can't get it until the 20th. Won't allow for a pick-up and wouldn't lift a finger to get it here sooner. Try cancelling so I can just run to Home Depot and buy a stock cabinet (not a big fan of Depot, either) and this will cost you more to restock an item I've never even received (according to the useless customer service supervisor). Mirror arrived cracked. Replacement arrived cracked. Went and had my own glass cut to get this unit finished. Cost me as much as the mirror, but at least something in the unit is checked off the lost. Customer service is a number that you can call so they can tell you sorry, nothing we can do for you. If you don't have a timeline and you are good with ordering multiple replacements in hopes that maybe you'll receive something undamaged and eventually have the pieces you need to complete your remodel, maybe Wayfair is OK for you. But if you have contractors, timelines, need materials to arrive in a timely manner and in good condition, my advice is to seek other options. Even if it costs a few more bucks, it's completely worth it! Never again Wayfair. You and I are done! read more

BEWARE OF BUYING FROM WAYFAIR!!!! I have had nothing but problems with Wayfair for nearly a month. What began as a simple problem never got solved. Here's a brief summary: 1. Ordered two chairs & a table for my patio. One of the chairs was defective so I asked for a replacement. After many days of no response, I finally heard from one of the reps who said they would send me a replacement. When I asked if they could cover the cost of labor, they said no--that would be my cost--even though it was a defective chair. 2. Instead of sending me one chair to replace the defective chair, they sent me two chairs--which I had not asked for. 3. Again, after many phone calls back and forth, I explained to many reps that I had not asked for two chairs. They stated that I would be charged for both chairs, instead of sending me a free replacement, which is what I had requested in the first place. 4. They said, I needed to do the arranging for a pick up, not them. 5. After further calls, they finally agreed to do the arranging, however that would be a whole day of me waiting for UPS. I would have had to cancel any appts that would take me outside my condo. 6. The only option left to me was for me to find someone with a large vehicle to transport the two chairs (which I did not order) to a FEDEX location myself. Which is what I ultimately did. All this took numerous phone calls, emails and a car trip to FEDEX. I still have not gotten credit for the defective chair from Wayfair. Bottom line: Bad communication, no attempt to compensate me for THEIR mistakes, and lots of phone calls and time on my part. I told them I would never buy ANYTHING from Wayfair again, to which I got a stock email, thanking me for shopping with Wayfair. read more

Terrible experience with both Wayfair and Chase Bank. I bought an outdoor sectional from Wayfair for an event, and it arrived late--making it useless for its intended purpose. The quality was awful: missing parts, misshapen cushions, and unstable seating. I requested a return and was promised a manager callback that never happened. Instead, they offered a small discount, which didn't solve the problem. After weeks of no resolution, I disputed the charge with Chase. Wayfair sent missing parts even though I clearly wanted to return the item, and Chase closed the dispute just because parts were sent. That made no sense. I reopened the dispute, provided documentation, and still Chase eventually closed it again--leaving me stuck with a $1,300 charge for furniture I hate and never wanted. Wayfair refused to properly handle the return, and Chase completely failed to protect me as a customer. Hours wasted, zero accountability. Extremely disappointed. read more

whatever you do, don't put your name on a waitlist with Wayfair! Ever since I put my name and email address on a waitlist for a toilet I wanted I have been inundated with hundreds of spam and garbage email! It revolves around new kitchen, remodels, porn, male enhancement, drugs, etc., etc.! They obviously sold my email off the minute they got it! I'll never do business with them again! It's been a complete nightmare!!!! Sign into your Waifair account and immediately change your personal information/ password and email information! I can't believe how low this company is to sell information to all these companies! read more

I ordered a rather expensive pillow. They advertised it as being 20" long. I received a much larger pillow--25.5" long. That is 25% larger than they advertise, and they refuse to let me return it! (1) check refund policies & don't order anything that is non-refundable; and (2) if it is returnable, check the merchandise the moment you get it so you can deal with the return. I refuse to buy from them again. read more

To start sales person did not tell us options for delivery. I told him I wanted it delivered to the house and assembled. It is now being delivered via FedEx and being left outside the door 100 pound item wood that I cannot drag in myself so it can be left out in the rain. It also has been delayed three times Via FedEx. No one can seem to tell me what the problem is or when it's going to be delivered, haven't even received the item yet and I will never do business with Wayfair again. Was not even that great of a deal based on all of this back-and-forth and waiting around for something that's not showing up. read more

I was super excited to go to Wayfair because we have ordered a couple of pieces online and were happy with what we received. It's really rare nowadays to find a brick and mortar store that's still in business so the fact that this place was brand spanking new and huge really intrigued me. When we arrived, it was definitely packed!!! Cars were everywhere and I thought it would be dang near impossible to find parking. However, thankful to the heavens because we found a spot! AND! It was right near the entrance!!! As we were walking in, you are greeted by this life size playable chess board and Wayfair's own restaurant, The Porch. There was seating both inside and outside. The line was extensive and I wasn't particularly hungry so we just kept walking. We had a list of what we wanted to get so it was time to hunt. Now, this place was massive! Judging from the exterior I thought it would be as big as IKEA (...it was not) but it still doesn't take away the feelings of overwhelmingness I felt. A kind employee was greeting people and handing out catalogues as you walked in. The walls were adorned and decorated with bigger than life bath towels, kitchen supplies and everything you could think of if you needed something for your house. It was evident that these decorations were meant to say...WE HAVE EVERYTHING AND ANYTHING YOU NEED FOR YOUR HOME. TAKE A GANDER! On top of that, it was an open floor plan and there was a lot of purple Wayfair signs with bags and carts ready to be used. They decorate by sections, so the first floor had home office, living room, bed room decor and organizational supplies. There were even sections where you could meet with a consultant, I think by appointment only, to plan the room(s) of your dreams. The second floor had a similar set up but with bathroom, kitchen and like patio/outside decor. Also, they had a cute and pretty extensive pet area too. They also had working testers for kitchen sinks and showers which I found really unique. It was pretty obvious that the room set ups were meant to "inspire" and give you a little boost of creativity for your own home which was cool. I found the pricing to be kinda weird because while my bf and I did get a couple of things, where they were on the shelves didn't match the price tags that were below them which was a bit frustrating. The nice thing is that each price tag came with a QR code so you could either find the price yourself by using your phone or have an employee help you and there were so many of them around, it was easier to ask for help. As far as the quality of the items go, I mean it's not bad and it depend depends on what you're willing to spend and the amount of research you put into what are willing to get. Will the items I got today move onto becoming family heirlooms worth millions one day? Probably not. Will they help to make my home as comfy, livable and enjoyable for myself and those that I love? Probably. So, in the end that's all that matters to me. Customer service was great, prices were decent , place was well lit and I had a fun time. Would I come back? Probably. My only suggestion is that if you come here, come with a game plan of what you need or want to look at because as massive as this place is, you can move through it pretty quickly and with the amount of people that are here, it gets stuffy and hot fast. read more

Wayfair - Cutest dog bed! It's like sofa for a pet therapy session! - Department Stores Near Me - Wilmette, Illinois

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I don't usually write reviews, but my experience with Wayfair has been an absolute nightmare and I feel obligated to warn others. I ordered a dresser AND paid extra for professional assembly through Wayfair. When the assembler arrived and opened the box, there were ZERO screws or hardware included. So now I'm left with 50+ wooden slabs just taking up space in my room -- completely useless. Fine, mistakes happen. But here's where it goes from frustrating to infuriating. Wayfair informed me that the replacement hardware wouldn't be delivered for three and a half weeks -- and the new assembly appointment? A month from now. I politely explained that I'm leaving the country soon and asked if there was any way they could expedite the process. Their response? "There's nothing we can do." Really? Nothing? After paying for the product and additional assembly, I'm now stuck with a pile of disassembled furniture, wasted money, wasted time, and no accountability from Wayfair whatsoever. Their customer service is useless, uncaring, and clearly not equipped to deal with problems they create. This company is a logistical disaster and shows absolutely zero concern for its paying customers once they have your money. Never again. If you value your time, your sanity, and basic customer support, do not shop at Wayfair. read more

Order was delivered Damaged. Customer service failed to do return. Wanted purchaser to pay shipping. read more

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I was intrigued to see what this store had to offer, since it was the first. It immediately reminded me of Ikea, but smaller, and much more purple. It is large and organized. The appliance, lamp and faucet selections were extensive. They also had a nice selection of kitchen items, dishes and home furnishings. I Loved the selection of pet products, especially the beds. You can order on line while in the store for pick up or delivery. Since the store is new it is bright and clean. They do have a restaurant and on a Saturday afternoon there was a line , so we did not try it. A good place to browse for home items. read more

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Horrible company. My package was delivered, yet it was not delivered INSIDE my property but outside my property gate and subsequently stolen. The company insisted it was delivered, although I showed proof that the delivery photo showed it placed in the public street. The company insisted on a police reports filed within 2 weeks of my claim, yet I was leaving for Europe for 3.5 weeks, the same day Wayfair requested the police report. Obviously, I could not provide such. So, they took my money, take zero responsibility for the loss of the package ( although I am sure they are insured), took my money and could care less about their customers. I will never buy from this company again! read more

Great showroom. Actual running water in the kitchen sinks and showers! The lavender citrus scent is overpowering. Hope you like to be accosted by smell. Beautiful design in lighting and layout. I mean, it's a furniture store. Cafe closed an hour before store so we didn't get a chance to try it out. read more

Very nice selection and area! It looked very modern and clean. The value was pretty good and people seemed nice.

I ordered a large manual reclining sofa. Waited 2 weeks for delivery. Paid 100.00 to have full service setup. Two nice delivery men set up item. But, not the item I ordered. 1. They would not take away the item. They put someone on the phone, that representative told me to keep it, Donate it. What I did not know was that was the end of my transaction. They said they would send A replacement. 2. Replacement was a new order. NOT ON SAME TERMS. General Delivery , put the item on my curb, I had paid for Full setup. 3. I called and told them (before delivery of replacement) I wanted it full service. That didn't go well. I ended up telling them Cancel my order. 4. They were going to refund sofa, not the extra I paid for set up. They usually charge return fee. 5. I told them the first delivery was TOTALLY their fault. I expected a Full refund Still waiting for all my money. I do not recommend Wayfair. read more

Absolutely the Worst Experience - Never Again This was, unfortunately, the worst experience we have ever had with an online retailer. We placed a phone order for our move, and since we wouldn't arrive at our new home for another two weeks, the support team explicitly told us that this shipment would be suitable for a FedEx Vacation Hold. Based on this information, we placed the order - which was quite expensive. Only after completing the purchase did we discover that the shipment was not eligible for a Vacation Hold at all. Customer support then promised to take care of the issue and refund us in full. We even received this agreement in writing. However, just two days later, the support team suddenly claimed to know nothing about any such arrangement. The furniture was delivered anyway and ended up sitting two weeks outside in the rain, resulting in damage that anyone can imagine. For us, one thing is clear: Never again Wayfair. read more

I'm absolutely in love with the new Wayfair store! I love the immersive experience with the showers and sinks. Where are you could test out about. I was inspired of things that I wanted in the house. Also love that they have like a eating area in there too and I could definitely spend multiple hours there. The store is only two levels and you can scan and buy Adam by items and then pick them up in store. Great prices and sales too. read more

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Beautiful store and love the Grand Opening gift cards, giveaways, and deals. They had a nice selection of items to buy in the store like dishes, throw pillows, home decor. They even had a cafe in the store which was nice when you need a bite. Bathrooms were also very nice. read more

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Well, this place is amazing! Makes IKEA look like a garage sale. Everything you could imagine and much better representation of what's on the website than I was expecting. there were plenty of people working and checking to see if you had any questions. But basically you are buying online while you're in the store. It all comes from the warehouse, free shipping. Even have major appliances which surprised me and the lamp selection is amazing. The only thing that negatively marred my trip was a woman at the "helpdesk". I couldn't find the checkout and she told me she would show me where it was, but then someone else asked her a question and she instantly forgot me. read more

Wayfair - Desk - Department Stores Near Me - Wilmette, Illinois

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The place was spacious, cleaning, and well laid out. However, it just felt like a huge cross between At Home and Target. Prices were OK, not cheap but also not ridiculously priced. The selection is fair, but the website definitely has more options than what's in store. read more

Changed manufacturer and didn't tell me The Wayfair website says the loveseat I ordered was manufactured by Steelside (a Wayfair subsidiary based in the USA with generally good reviews) and instead the product I received was manufactured by Kinwell, which also does business as Beschan. Kinwell/Beschan is unknown to me, may be in China, and hasn't responded to an email inquiry. I would like to return the product for a refund as it was not made by the advertised manufacturer, but Wayfair says shipping would be at my expense because other than the manufacturer, the product is the same as what I ordered. Here's a question for Wayfair: If the manufacturer doesn't matter, why do you show the name on your website? And why do you show the wrong name? read more

Love Wayfair! Pictures of items are true to form. If you have to return something customer service is on it immediately and effectively. I've ordered mirrors, bed frames, vanity. Everything comes super wrapped and protected. Whenever I need something I go to Wayfair first to shop! read more

My order of 4 kitchen chairs was delivered wrong!! That's 2 big boxes I had to get into my apartment. They refused to pick up and send out the right merchandise. They tell me I am now responsible for disposing of them. Their customer service "sucks" - all I wanted was the correct merchandise. They refunded my account and now I had to reorder the chairs I wanted. A bunch of stress and aggravation!! This is my last WAYFAIR shopping ever!!~ VERY DISAPPOINTED-JJ read more

My daughter ordered three dressers for her bedroom, which is on the second floor of herhouse. The delivery people put them in the front hallway and were ready to leave. When we asked if delivery didn't mean actually delivering them to the correct room--they said no. We asked if they would move them upstairs, and they asked for an additional $80, which we had to give them, since we could not physically move these large pieces of furniture. Free delivery--ha! read more

Went to Wayfair to scope out some couches for both the apartment and office. Setup is like a very upscale IKEA. Laid very well and employees super nice/not pushy with sales. Prices do vary wildly, but I think there's something for everyone's budget within reason. It also has a restaurant in it which I'll be hitting up when I come back again. Employee Cindy C. was on the floor in the couches area - very helpful and personable. read more

Came here looking for a table, the selection was great, but I couldn't decide. Great employees a d great service, some items were. Good deal, some a little overpriced, but overall a great store. read more

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I ordered a grill that was to be put together by Angi. I live in upstate New York. Angi never came and Wayfair would never arrange to take the very heavy box back. They were completely not helpful in returning my money and taking the merchandise back or getting someone to come put it together. Angi never responded. Would certainly not recommend buying something of this nature from Wayfair again and we're not consider using Angi either read more

I wanted to look around and did, but not for very long. the lavender citrus scent they pump throughout the store caused my eyes to water and nose to run. They even sell a candle of it! I have liked the furniture online, but will not have a chance to see it in person. Wayfair, please let me know when you stop this process. Thank you. read more

Where to even begin? All I wanted was to buy an adjustable bed frame and pay to have it assembled by one of their " service pros ". Sounds easy right?? WRONG!! First the bed frame comes on Monday. Then the service pro comes on Thursday. I made the mistake of tipping her 20$ . Then when I went to actually use the bed the mechanism jerked and made horrible noise before several pieces fell off the frame into the floor. The bed frame wasn't defective but the service pro was!! Now after 20 plus phone calls I have a broken bed frame and no prospect of getting a new one because even though they offered me a replacement it never shipped!! Managers aren't helpful and my entire experience has been a major NIGHTMARE!! I'm going over to the brick and mortar store in Wilmette tomorrow and I'm raising holy hell after which I'm never returning!! Take my advice and save yourself a lot of stress and STEER CLEAR !!! read more

Wayfair is over priced and everything we have bought from them is cheaply made and falls apart. Nothing from this company is worth buying. I find it disgusting you can charge so much for your junk products! Last time we ever order one thing from this worthless place. Better off buying it somewhere else. Junk, junk and straight up junk! Keep your worthless stuff! read more

Wayfair - Junk - Department Stores Near Me - Wilmette, Illinois

Thank you for responding. I am extremely disappointed in the quality of the item purchased from Wayfair. I also regret I did not ask my son if he purchased insurance in March, when he initially complained of some flaking and again in June with significant flaking. I still want to alert you to the substandard quality; which I have never experienced in almost 70 years. When I called Wayfair the employee said that SKU numbers were not placed on receipts during that time. I don't know if you currently place SKU numbers on receipts. He also said that the item is no longer sold in the store. I asked for a manager and the manger simply said I was months outside of the warranty. I asked her for a one-time exception to policy. As a prior service industry employee I know exceptions can be made by companies. She and other employees all said, I am sorry, you are too late, your insurance expired. Notwithstanding, I have attached photos, and a portion of the receipt with details regarding the item purchased. Thank you for time. Dr. C. Miller read more

I'd give a 0 if I could. Absolute worst customer service. Canceled delivery at the last minute, can't say when it will be delivered, won't reship until they figure what happened to it. I need to know if I will have it soon and thay can't say when or if I will get it. So no furniture, people will need to sit on the floor for the holidays. Only refunded part. Can't refund for what they lost unti they do an investigation up to 10 days. So it sits on my credit card. They screw up and i pay for it. Canceling my card and never dealing with them again. read more

bought the cabinet and is junk. The light went out about 4 months after we built it. You can see pictures no bottom light and top light won't change colors as it's suppose to have 3 colors and it just stays white. I contacted Wayfair and I was told they were going to send the 4 boards which had the lights so we could replace the boards. The company is so cheap they just sent 4 strings of lights and want us to take the lights off from the board and try to replace the other lights. They want us to do their job. This is the worst company ever. Also their warranty with Allstate is worthless as they don't want to cover anything even though we paid for it, they just tell you to call Wayfair. They also need a better company for shipping as all the box that were delivered were damaged so it is not a reliable company. Please do yourself a favor and shop somewhere else. I will now have to find someone to fix the lighting on the board and they will probably say I tampered with it so they will cancel warranty. They need to send the 4 boards which have the lights and stop being cheap company, you didn't give it to me free a paid for it and something that works longer then 4 months. read more

Wayfair - Bottom lights don't work and top light is supposed to to change 3 colors but just stays white - Department Stores Near Me - Wilmette, Illinois

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Overall the quality of Wayfair products I have purchased has been amazing. The price is definitely worth it and the team there has exceeded my expectations. A nice young man named Ryan helped me furnish my new apartment in Chicago. He pointed me towards great pieces and was extremely helpful and respectful. I couldn't decide if I wanted a sofa or a coffee table but I ended up getting both! read more