I arrived about when I said I would, they took the car in (and noticed that it needed the state inspection; thank you!), and it was ready noticeably earlier than they said it would take. Just a routine service on a pretty new car, so not expecting any problems and there weren't any. read more

Closest to a no hassle experience I've had. Came to a number quickly, signed, came back to do paperwork. Waited a while for finance, but that's because someone else was in there trying to some crazy financing or something. Recommend. read more

This is the best Toyota car dealership in all of Greater Boston. I highly recommend Toyota Wellesley. I had a great, no-hassle experience here. The entire process took about 4 hours, which is actually decent. I was helped by Trung and David, and the service from both of them was exceptional. David explained all of the terms completely flawlessly and I was able to understand everything without any problem. A pleasure doing business here and I will continue with them. read more

We just bought a new Camry. We had only positive experience with the sales department. Alex Luka is a knowlegable and also very and corteous sales person. Highly recommend. read more

I was looking for a Highlander Platinum, hybrid and they had two in stock. I emailed 6 different dealers in the area asking for their best price. Andrew Lee at Wellesley Toyota didn't do a sales pitch, he just sent me the price breakdown that included the "out the door price", meaning it included everything with no hidden fee stuff. His price was significantly less than the next best offer. Shockingly, when we went to the dealer, that was the price we paid. The other dealers all asked about being able to counter offer as they were not in the same ballpark. Andrew skipped that step and just gave us the best price. Kudos to Al ( the no pressure, nice finance guy), John ( who ran up to street where the car was being prepped, to bring down our car to show us even though he had no stake in any of this - we know what a Highlander looks like, but he seemed pretty pleased to get it and show it to us anyway - much appreciated), and Brad who I think is a sales manager. I called him afterward to tell him we had told our insurer about the deal meaning they would then need to hear from the dealer to do the registration stuff for the new car. Brad expedited our paperwork with our insurance company, so we may be able to get the car sooner than expected, and also explained why all the folks there seemed to be so happy and helpful. It's part of their business plan. Make buying from them a good experience. Worked for me. Nice folks. Tell you the price with no nonsense. No pressure. Also, my mother didn't work there, I wasn't asked to write this, it was just such a weirdly good experience (except cars have really gotten expensive) that I thought I'd encourage this behavior. Maybe other dealers can learn from this! read more

This service department is incredible - I've been coming here since 1987 so for 39 years! They listen, are clear about what they'll do and explain what they've done afterward. Highly recommended! read more

We had an outstanding experience working with Nathan to purchase our 2020 Subaru Forester. From the very first contact, he was incredibly responsive - he replied to my initial inquiry within minutes and sent over the CarFax reports for all three vehicles I was interested in. What really impressed us was how attentive Nathan was to our needs. When I mentioned we'd be bringing our newborn baby to the test drives, he made sure the two cars we were most interested in were ready and waiting as soon as we arrived at the dealership. He clearly didn't want to waste our time, and we really appreciated that thoughtfulness. The entire process was remarkably smooth. Nathan is an excellent listener and worked quickly with his team to negotiate a price that worked for both parties. What could have been a stressful experience with a newborn in tow turned out to be efficient and easy. The only minor hiccup was that the finance department was a bit slow, though Nathan had proactively set our expectations about this since it was the end of the month. His communication made even that small delay manageable. Beyond his professionalism, Nathan is simply a genuinely nice person who truly wants to help his customers. He's honestly the sole reason we would return to this dealership for future purchases. We would absolutely recommend him to our friends and family without hesitation. If you're looking for a car and want to work with someone who will go above and beyond, ask for Nathan - you won't be disappointed! read more

Brought my 2020 Toyota Hylander in to address four recall notices. The service department told me that my rear break pads were worn down and almost gone. I asked them to replace the pads. They did not provide me with a quote. Yesterday, they charged me $877 for two rear break pad, which seemed very high. When I called my mechanic today to check how much break pads should cost, they were astounded by the charge and said that at the most it should be $600. Then, my mechanic said that my car did not need new break pads or they would have told me when my car was repaired in their shop last week. I drove my car from my mechanic's in Wellesley to the Wellesley Toyota Dealership a few miles away. When I called the Service manager today to report what happened, he denied that they would have done an unnecessary repair, and he refused to do anything about it. I feel confident that this is not an isolated incident. Performing unnecessary repairs is an unfair and deceptive act or practice made illegal under the Massachusetts Consumer Protection Act (Chapter 93A). If this has happened to you at Wellesley Toyota, maybe we should file a class action lawsuit. Chapter 93A provides up to treble damages, plus attorneys' fees. read more

Easy to work with Didn't push anything out of budget Gave honest answers Overall good experience read more

Service department - completely inflexible. The service receptionist was unable to answer my questions or search out the answers regarding a particular service. read more

Why do I go out of my way to get my new Prius Prime serviced here, bypassing two nearer Toyota franchises? The coffee is just OK and wait times can be long, but... BUT... when my old Toyota Prius went belly up with a $3000 problem, the service team at Wellesley went above and beyond to get it fixed for free. Even after the engine refused to cough up the necessary error codes, the service manager called Japan HQ for authorization. So yeah, I'm pretty pumped about this location. read more

Replacing a dead battery is not a big deal, but the times between when I called AA and SF came and replaced the battery in less than an hour. Nobody knew I had a car problem. read more

I had a fantastic experience buying a car here. The salesman I had Will was very easy to work with, and listened to me very well. He took much care to what I was looking for, and was able to deliver superbly! I will gladly come back here for a new car in the future! Thank you so much to Wellesley Toyota and to the salesman! read more

My go to place for any work on my car nice staff, friendly. Same price as you will find anywhere else..

I had an appoitment scheduled for 2:00 on Saturday, June 14th. Went to the dealership at 2:20. This incomprehensible, ill-mannered, rude and smug guy refused to service my car because I arrived 20 minutes late. If you can't service me, call ahead and let me know so I don't waste my time. Where do they find people like that to work with customers? This guy who was sitting in the middle with glasses has no idea what clients are or how to talk to them. He's lying to me that WE CLOSED AT 3. Turns out he's lying. Service closes at 4. I check the website and see that the last appoitment is available at 2:30. I really hope that if this dealership has an adequate and smart manager, he'll take care of this. Why are you lying to me? we close at 3 o'clock??? you close at 4 o'clock. Speaks rudely, ill-mannered, disrespectfully!!! in a word, not service, but crap!!! read more

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I just have to say this is one of the best dealerships I've ever been too. Very efficient, great costumer service, and very polite. The man who sold me my brand new Toyota Camry definitely knew what he was doing and I can't thank him enough! Definitely should buy your car here if you need one. Mr.Luka aka Alex thank you and get a raise or good homie from this! Sincerely, Very Happy Costumer read more

Wellesley Toyota had exactly what I needed, in a car and in their service! John was wonderful to work with from test drive to handing over the keys. I was so grateful to have found this dealership and will be a regular service customer going forward. I agree with all the other reviews on this page! Thanks so much, John, for your help and kindness! read more

I take my highlander here for servicing, and this last time I happened to ask someone how much it would cost to upgrade my car. While I didn't end up making the trade, I really appreciated the honesty, kindness and respect of the salesman I worked with: Mark Welcome. He got me the best deal possible, and the people at Toyota gave me a great offer. While ultimately I couldn't make it work, I am confident that when it is time for a new vehicle again, I will certainly be returning there to work with Mark. It is a family owned business as well, which I like. read more

I came into the dealership on Monday with my Toyota Camry with a shattered driver's side window after somebody threw a rock at me. At first I was told you did not handle glass replacement and then was told a few minutes later that you could do it. I contacted my insurance company after leaving and the truth is they can't do glass repairs because are not licensed for it as required by Massachusetts law. So I decided to use Safelite for the repair and came back the next day to retrieve the vehicle. Nothing had been done to make the car safe to drive - the guy who was supposed to get the car wouldn't even get in it. So I drove off with the window raining down glass on me. Fortunately some kind souls in a landscaping truck stopped and cleared out the glass and vacuumed it out. I cannot believe that your service person could be so callous and heartless to let me drive off in an unsafe vehicle. I plan to buy a new car soon and you can be sure I will not be buying it from them. read more

Wellesley Toyota was a pleasant experience buying a new car. Dave was very informative and answered any questions I had. I walked in on a Saturday afternoon at 3 , bought the car and left at 4. I did all my homework beforehand and all my figures matched Dave's. No surprises. I had to go back when the car shipped but it only took another hour to finalize the paperwork. Also had to go back for inspection? and pick up the registration. I have purchased several vehicles from them and service. Can't beat 2 years of free service. I would definitely recommend them! read more

Marcus Mason worked with us to get us the product we wanted ar the right price. Marcus let us know when we could complete the paperwork and when we could pick up our new car. He offered his services for any questions or concerns that we would have after we drove off in the vehicle. read more

John Imparato Jr. was great !! The best experience in buying a car in my life !! The staff was friendly and extremely polite. Thank you, Angela Reddick read more

Great experience! Arianna M. At the sales desk was wonderful to work with and helped me navigate the process seamlessly! Highly recommend this location and Arianna. read more

I was late because of a problem with the ice. They were very accommodating, and handled the routine one year check without any issues.

Matt C. at the service desk was very polite and helpful, I really appreciated his great customer service. We moved to Rockport, MA a year ago. I was going to another Toyota dealership closer to home but their customer service was awful so I decided to try Toyota of Wellesley which is a much farther drive but definitely worth it. I will continue to drive to for the much better customer service. Thank you Matt. read more

Outstanding dealership! Alex Luka is a terrific salesman and he made the purchase of my new car, a very pleasant experience.

Went in to look at new cars. Unlike every other dealer around, they have no inventory. Not even brochures. But we did meet (without being offer a seat) with a salesman who basically told us that due to world wide supply chain issues there were no hybrids anyway. If we wanted a Toyota hybrid there was a year wait. No offer of inventory they might have on used, 2021, cars. Just negativity. Fastest in-and-out of a car sales room in my 72 years. An hour later we were at Lexington Toyota looking at a lot filled with new and used cars- including multiple 2021 & 2022 hybrids. read more

I recently bought a new 2021 car from Wellesley Toyota. I rate this dealership at 5 stars because of their performance in these areas: 1) Initial Contact & Pricing: I used TrueCar, which connected me via email with several dealers in the area. Chelsie's approach was way more transparent than others. She offered a better initial price, and was helpful, responding to my questions along the way. Two of the other dealers eventually dropped their offers (to virtually the same price as Wellesley's). But at that point I wanted to stick with Chelsie because she was consistent, honest and clear about the process and the price from the very beginning. Chelsie then handed me off to Victor in Sales. 2) Sales: Victor was easy to deal with and was well-informed about the vehicle. Most importantly, when a minor issue arose (I found an imperfection on the interior) he worked to resolve my concern 100% (with some detailing expertise). 3) COVID Friendliness: I was not in the dealership much at all. Most of our exchanges were on-line, on the phone and in the parking lot. Victor made sure the car was cleaned before I test drove. I highly recommend Wellesley Toyota. This is a well-run operation. I'll certainly go back. read more

Wellesley Toyota - Auto Repair Near Me - Wellesley, Massachusetts

Always prompt and efficient. Everything requested taken care of easily. Friendly staff, comfortable waiting area. It's a good idea to bring headphones because the TV is inevitably on. read more

I had a wonderful car buying experience with Alex. He was knowledgeable, helpful and professional in all of our interactions. He patiently helped me understand the new technology and walked me through much of the set up procedures. Thank You Alex! read more

Tang, our service advisor was great as usual. He really goes beyond expectations to ensure that the entire service experience at Toyota Wellesley is superlative. He is one of the main reasons why we serviced our 2012 Sienna exclusively at Toyota Wellesley and then purchased our new 2024 Sienna at Toyota Wellesley as well. read more

We get our Toyota's serviced at Wellesley Toyota. Tang is our Service Rep. He is always informative and friendly. For regular check-ups, we can drop a car off the night before without calling ahead and the service team makes sure it is done by the following evening so we can pick up the car off their lot. If any issues arise, Tang will text me so we can make progress throughout the day. Seamless and speedy. Thank you, Tang. read more

I have always have my car serviced at Wellesley Toyota. Great customer service they always listen to what I have to save. Will try to find coupons for any service that is being done on my car. Explain what need to be done and lets me know if I keep up the maintenance on my car I can keep the car until it dies. Sheryl T read more

Any car dealer can get a five star review for an easy cash and carry/ off the lot purchase -- let's face it -- the Toyota brand sells itself. My transaction was not that easy, but giving Wellesley Toyota a Five Star review is easy for me to do now. This transaction had it all: Hard to find vehicles, unique dealer installed add ons, inconsistent shipping updates, challenging financing, insurance companies unresponsiveness,complicated trade in buyouts, a crazy busy day on the sales floor, tough buyer schedules and an unfortunate delivery challenge. Considering that I previously walked out of another dealer that wouldn't let me test drive anything, gave me false information about production and dates of their incoming inventory, lied about other dealer's delivery dates, made me sit around forever and was just rude in general, I was not expecting much. The manner in which the sales team, the service team and finance team responded to these challenges is why this dealership gets my top review and future business. If you have interactions with Kevin, Dave, Brandon or Justin - you will know you are in good hands. read more

Don't trust these reviews. some if these 5 stars reviews are highly suspicious - for example seems like "Rachel" goes around ascribing one star to many regional toyota dealership and five stars to this particular one. My own experience with this dealership was unfavorable - sales tactics were bordering on the unethical. I would never go back. read more

Bad experience with Andrew. Argumentative, curt, grumpy, attitude, wouldn't answer basic questions, and didn't get back to me after saying he would. Update: Got an email today (New Years) from Andrew saying they were open, 12-5 but still no answer to my questions. Called multiple times and got sent to voicemail after 15 rings. The website suggests you can get a "sale" price if you ask, (see photos) but told the price shown is the price. It's just a away to get your contact info. Update 2: Called the next day and told they weren't open On New Years. What's the deal with that? Still no response. read more

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We are so lucky to have Andrew to complete our highlander purchase smoothly , he is so patient and thoughtful which left a deep impression on us. Very much appreciated! read more

I made an appointment for battery change. I was told it will take 30-40 minutes. I went up after one hour. They told me another 10-15 minutes. It has been another 20 minutes. I'm still waiting. I would have gone someplace else if they had given me an honest time estimate. The final wait time was one hour forty five minutes. read more

Wellesley Toyota's service department is the best there is. I would not bring my car anywhere else. I had some serious issues with my 2019 Highlander, which I bought at this dealership, and Justin DeLucia and his team went above and beyond to help. Tang and Guillermo were my first points of contact and were professional and gave me good guidance. Justin followed up and was a strong advocate. He was very professional, knowledgeable, kind and extremely helpful. He truly stood behind Wellesley Toyota's pledge to take care of its customers. I am grateful for his assistance and to be driving my Highlander again. This team really went above and beyond, and I highly recommend them! read more

Andrew Lee, was top notch. The best in the business. Responsive and new his stuff. I would highly recommend him. Buying a Car is stressful but not with him. Thank you!!! read more