Just met the new guy today named Darren. He did a great job and was very thorough and listened, to all my concerns and explained what he was going to do. Pleased read more

We usually don't pay attention to door to door solicitations but we had been having ant attacks in kitchen and bathroom so were receptive and decided to try them out. Wow-within 24 hours not an an in sight. It has been 3 weeks and still no ants. Home guard came today for the second scheduled spraying as they said they would and their service man, Joe, was very accommodating. Thanks Home guard for the good service. Pat E. read more

We've been customers for almost 5 years and now it appears that they don't value their existing customers. We've had numerous "no shows" for our appointments over the past year and a half. The employee I talked to said they are constantly overbooking him. No one ever calls us to even tell us that they're not coming. We have to call the next day and tell them that we had a "no show". read more

Pest control is a tricky operation.. You can't kill 'em all! But man did the technicians at Home Guard Pest Control do a great job at managing the critters on our rental property. We reside on a large, wooded property that has creatures big and small. The discounted 1 year contract was perfect for our family. It seems they showed up at just the right time when the new seasonal crop of ants, spiders and other suicidal winged invertebrates came buzzing around. Thank you guys for the family and pet friendly pest shield around our home!! read more

scam!!!! do not use this company!! they will lie and use sale tactics like saying my neighbor uses them and say 100% guaranteed no bugs which no one can make claims like that. they try and lock you into a year long contract. best advice is to slam the door in their face. read more

I just moved to Vegas and signed up for this service, from the people on the phone to the guy that services my home I am thoroughly impressed with this company! Will be recommending to my neighbors. read more

It's bad when you are told you are signing for a one time trial product and then you find out you committed for a one year contract. False advertising! No notification of cancellation fee being equal to service fee, you are screwed either way! read more

Unequivocally the the most dishonest, untrustworthy and untimely company I have EVER had dealings with! In July I signed up for quarterly service based on what the sales person pitched. I made mention of services that I would need and the representative specifically said those particular Services were included in the package that he was in the neighborhood selling. Based on the information provided I agreed to have them come out to provide service only to find out that I was given misinformation by the sales rep. I recently contacted their office to speak with someone about the services I was told I would receive vs what was actually performed and inquired as to why no one has been out to my home since August. I informed him that I would like to suspend services due to false information and not performing the scheduled services @ the agreed upon times. Upon speaking with the General Manager he explained that since he is not present when the sales rep gives a pitch the company is not responsible for what is being told to a potential customer regardless of the accuracy (or lack there of) so the contract could not be terminated unless I paid them $270. He then went on to say that the reason they have not been out to my home since August is that they are behind and he would send a tech at their earliest convenience to my home for $85 and then send someone out again next month for another $85 so they can get caught up. ( Why should I be forced to pay $85 two consecutive months for a service only necessary every 3 months when it's the company's fault they they are apparently having staffing issues and cannot keep accurate time schedules.)? I am a man of principal and due to this terrible experience with Home Guard Pest Control and their lack of honesty, care, and absolutely poor work practices I WILL NEVER make another payment to this company even if it means I run the risk of it hurting my credit! My advice to anyone looking for a trustworthy and timely pest control service is to FIND ANY OTHER COMPANY THAN Home Guard Pest Control. THERE COMPANY STANDARD IS TO LIE TO POTENTIAL CUSTOMERS TO GET THEM TO SIGN UP, SEND THE NEW CUSTOMER AN EMAIL AFTERWARD WITH INFORMATION CONTRADICTING AND NEGATING EVERYTHING THE SALES REP PROMISED AND THEN OFFER A ROBOTIC APOLOGY LIKE THE ONE IM SURE YOU WILL SEE BELOW EXTENDING AN OFFER TO CHARGE ME MORE MONEY FOR A SERVICE THAT I WAS TOLD WAS ALREADY INCLUDED... WHEN THERE SALES REP BREAKS OUT THE IPAD AND ASKS YOU TO SIGN TO CONFIRM THE APPOINTMENT, WATCH OUT BECAUSE HE'S LUBING YOU UP SO HIS BOSSES FINISH YOU OFF! WHAT HE FAILS TO MENTION IS THAT HE IS LOCKING YOU INTO A CONTRACT FOR A YEAR... read more

Home Guard Techs have been to our home quarterly five times now. Whatever they're doing worked from the get-go. We were very happy with all staff we encountered, until the last time. I emailed the general email on the bill and I believe it was the office manager who replied promptly. She was professional and friendly in her email and explained that they were going through a lot of changes, AND that customer dissatisfaction was not an option. Another tech, Doug, came over to re-do what we were not happy with, and he also explained more changes were on the way; one being that the same tech has the same customers, so better communication for all. I emailed the office manager to let her know, that as a customer, that is very appealing. Regardless, I'd like to put in a plug for Doug, who was thorough, told me what he was doing and let me know when he was finished. read more

The technician arrived and was polite and sprayed all areas as requested. The only service presented was for a 1 year agreement and my understanding was a monthly service. I was not explained the FULL 1 year program and the $100 cancellation fee PLUS another "reimbursement for the 1st discounted service"??? The lesson learned with this company is read all the fine print and the service is only quarterly, not monthly as originally described. I cancelled the service 2 months later and was sent a bill for $200+. I ignored the cancellation bill for a few weeks and next thing I know they are back out spraying outside my home. They said they didn't hear from me and they "reinstated my contract". Bad customer service and unreturned phone calls to the manager. On top of it all their service did nothing for the ground spiders outside my house. Bad product, bad service, bad contract, cancellation fees, and I no longer use Home Guard!! read more

I love this company. The rep was extremely professional, honest and knowledgeable. Jake knocked on our door and gave us a fantastic deal. They are the first company that actually took care of my problem. I am extremely satisfied and highly recommend their service over terminex, altera and other local companies which I have had. You will love this company! Jake: 801-803-1781 I would upload his card but I'm not very tech savvy, call him if you want an honest guy helping you. read more

This company is HORRIBLE. Very shady business tactics to extort payment. They have you sign a "receipt" for future service, but fail to tell you that you are signing a long term contract with HUGE unethical cancellation fees. I will let my entire housing community know to steer clear of We Do Creepy or Home Guard Pest Control. Sad that shady, sketchy, greedy businesses make their way into our hard-working neighborhoods. read more

I live in Valley Center. I have had three pest control services before Creepy. The service has been nothing short of spectacular.What amazes me is that I have had three different men over the last three months and each of them has provided superior service. They check in and see if there has been a issue, they do a through job of spraying and they take their time. I used to live in Torrance and had a service that I used for 15 years. Creepy is every bit as good as the Torrance service. I want to thank each of the men from Jeff to Richard ( who helped me with a rodent issue and went above and beyond) all who made me feel I was getting real value for money. I highly recommend them !. read more

This company provided poor pest control services-we still had bugs inside our home, which never happened with our previous service-and when attempting to cancel due to our extreme dissatisfaction, we were told we still had to pay the contract. This company even sent us to collections. Based on the lack of customer service and poor business practices, I would not recommend doing business with them. read more

Huge scam, door to door sales man makes big promises, technicians barely do anything, made no difference on bug population, huge fee to get out of contract read more

They consistently don't show up on days they have been scheduled (with no phone call or anything!). They don't give you a time frame of when they will come and when I've requested one it hasn't been correct. Even though you pay for the front yard, back yard, and house, if you aren't home they only do the front (which is a problem when they never come when they say). The front office and the technicians seem to have zero communication. It took over a year to get my rodent problem under control but after probably 1.5 years the gophers are worse than when we started and I wish we had invested in a product that worked and took care of it ourselves rather than a company who isn't helping. I've talked to the owner at least twice and he assures me that the problems will be fixed and it just isn't the case. If you like throwing your money away, go with this company. read more

Mark is always so nice when he comes to our house and does the routine maintenance. Very professional and checks with us if there are any areas that need more attention. Keep it up Mark! read more

We called and they came out. All's well. The owner tried to get ahold of me (see his reply to my initial report) but I never checked Yelp after my initial report, so I didn't realize he was trying to do so, and the acct we had set up with them was in my husband's name. We were told by the owner that the technician should have set up a return appt to come check the traps, (not merely say they would come back, but actually schedule it) but he didn't do so and thus the ball got dropped. To their credit I will say that the very day I wrote the report, we also phoned and they came right out. We should have called when we heard the traps go off and they would have come right out sooner and we wouldn't have had an odor problem. Well, we didn't know to call because we thought they were automatically returning "in a couple days" and the smell wouldn't have happened yet. So there was just a miscommunication on both sides, I guess. We are now satisfied and yes, I do recommend them as I feel they've stepped up! read more

I feel "duped"....the salesman that came knocking on the door pitched a great offer. Not once did he say I was signing up for a quarterly contract of $94 ea visit, but stressed that I was getting service for 1/2 off, if I gave them a try. I thought the deal I was getting, was $49 a quarter, and since I just rented--thought that would be okay! Three visits later, I have to cancel the contract, because I'm moving. I spoke with someone on the phone and they agreed to just charge me the $101 cancellation fee and not schedule the last service since I would no longer be living there. I never use the credit card they had on file and wondered why I hate a Late Fee....it's because I didn't use the card, but Home Guard did. Not only did they cash my $101 check, they ran my credit card also! To make it worse, they ran the card prior to receiving my check--and I specifically told them NOT to use that card again, and that I was sending payment. Don't use this company...... read more

Zero stars. I am furious. Let me completely down in emergency. Worst dissapointment for my home and family.1) Give a local business a chance but not this one. 2) Concur on previous comments that the office help is inept. 3) They dont not talk to each other by voice, they use iPads. Results? The advertised "same day estimate" was not available....ok, called and got a 2PM to 4PM window for rodent emergency NEXT DAY, not offered a courtesy call when the tech is on his way. Left work at 1PM, , came home. At 3:15 I call to verify the tech is scheduled, "yes and would I like a call when he is on his way?" Yes please that would be great. Later on I am told the tech never got the appointment scheduled on whatever he uses to do his job. Im scheduled at the office but the tech never got it on his iPad. Press the SEEND buttion? No, CALL him. In the morning. Talk to him. UNDERSTAND what he thinks his day is going to be like. The tech never called me to tell me he is on his way, because he didnt know to come to the house. The girl at the office said she "left him a note on his iPad to call me when he was on his way." Ok so how would he know who to call when I wasnt on his schedule? Assured repeatedly by the girl on the phone that I was scheduled. Called at 3:58PM, we talk and she put me on hold to call the tech and find out why he's not here yet....six minutes later she comes back on the phone and asks he if she can help me, has no idea why i called. We get back on track, she tells me he didnt see my address or appointment on his iPad. She didnt ask him where he was. OK, so now its 4:08, she wont say it, but he's not coming. We talk through the problem and she finally agrees with me that looks like he is not coming. What? She has no idea what to do now. The manager is of course not there. Me? Screwed. Wasted all afternoon after begging off from work at 1PM to make sure I was here. I advise her to call the manager and inforn her or him of our conversation and ask them to please call me. Company never asked if I had dogs or any questions other than how did you find out about our business. And why can't the tech come or be contacted after 4PM? No idea. Why no apology? Because this company rep who answers the phone is not engaged and does not attempt to solve problems. Who ever heard of a pest tech or company who cant call their tech after 4PM because,,,,what? To even fixed a screw up of a no show? Actually call me and tell me you cant make it? I dont know. Off work already? Unbelievable. Manager...Im expecting your call. I apolgize to the girl who answers the phone for explain a little bit of the job at hand, what I need, and why its dissappointing to wait all afternoon with no pay to have no one show up because their iPad is not working right. Im in your database, Joe Desrosiers, Vallejo Mills St 91913 Now Im left scrambling.....a tech cant look at an iPad while he is climbing in an attic or spraying a yard or whatever hazardous work he has to get finished before knockoff at 4PM..... there is NO replacement for actual conversation. And to think I called to cancel yesterday to get a local guy to come out and the same girl on the phone ensured me that the south bay guy Marc was available and lived down here and took care of the houses down here, so "stick with us we will be there for sure"....MANAGEMENT, please; customers hate it when they need you, get your word, do their end of the piece and you mess it up, with no attempt at a solution. I was looking forward to the appointment....the tech Marc gets good reviews but he wont be coming to our home to help. If you want to aggravate yourself over a minor insect issue, take your chances. If you have an important issue like making your home safe for your familiy, avoid HOME GUARD PEST CONTROL. Follow up. I did tell the phone rep to contact management as soon as she could about our conversation as it was urgent. looks like she decided not to. Company owner texts me at 10PM after reading the yelp comment. Yes I appreciate the apology and admission of the days events but at 10 to 11 PM I was driving then wind up texting til 11:15. Yes we can't fix the day, no I dont need your generous offers, and I dont see the comment on here you wanted me to check out. It doesnt matter. Overnight again I had mice on the kitchen counter, dinner table kitchen table, all over the place chewing on Mom in Laws slippers, trying to chew through the duct tape on my closet door, traps set off but no luck on catching the mice. All my food has been stowed in picnic coolers and fridge. Four women and a baby in my house and I was just left to hang. A company gets one chance to earn trust and do what they do, roughly on time, and maybe go the extra mile and like, work past 4PM. The tech wasnt even late yet but the company had already given up on me. Every negative report here pretty much hinges on the same issue....customer service and communication. read more

They are a bad company overall. For one whenever they come over they block the neighbors driveway. Secondly they don't seem very good at killing pests. There are still ants even after they spray. I wonder if they use water and sope.... read more

My tech's name was Marc. He was very friendly and knew what he was doing. Marc and his company made the whole process really easy.

Thank you, thank you, thank you for hiring Tony Perez and making him part of your team. Very personable, professional, knowledgeable & friendly. He reassured us that he will not drop the ball on us. (We'll keep you posted on this) He did a thorough job and explained all he did . Bravo, well job done! read more

After moving into a brand new house we got a pitch for pest control from Home Guard. We decided for the $50 initial offer - we'd give them a try and I'm very glad we did! Joe Rohrig is our 'bug guy'. He's super knowledgeable and always patient with my seemingly never ending questions. I don't know about bugs, and boy oh boy does Joe ever. He knows his business, is friendly, patient, and best of all - keeps 99.9% of the bugs out of my house. I found a dead bug the other day... ;0 I am on a quarterly subscription and I'm very pleased. If we have a problem (due to new landscaping for example) we can call and they'll come back out - no charge - no problem. I liked Joe Rohrig so much that when my two neighbors asked who to call I gave them recommendation without a hint of concern. I know Joe or one of his co-workers will fix them up. Thanks Home Guard. read more

Before we moved into our house, my husband completely gutted it to get it ready for remodeling. When he pulled up the carpet and flooring, from one end to the house to the other end was a huge infestation of ants!! I have a horrible phobia to insects, which sucks considering I live in a more rural area of Escondido where there are creepy crawlies everywhere. After researching a few companies online, I found Home Guard Pest Control. Doug was sent out and explained what chemicals they use to kill the insects and how it keeps them from coming back. I definitely appreciated his friendly attitude and he calmed my anxiety about our ant infestation, telling me that they would be exterminated guaranteed or they would come back free of charge. It's now been 6 months since Doug first came to our house. I have not seen a single ant since we moved in. We signed up for the quarterly service, which I fully recommend. Thank you Doug and Home Guard Pest Control for the excellent customer service!! read more

A fantastic company - really good folks over there, that say what they mean, and mean what they say!

We bought our dream home in March 2015. Almost 3 acres. After calling around, we settled on Home Guard. Best choice we've made. When you're sitting on 3 acres in Escondido, it comes with lots of critters. Our tech is Marc and not only is he a genuine nice guy, he's always assuring us if we need anything to never hesitate to call. Excellent service. Highly recommended. Our critter population has dropped to almost nothing. read more

Excellent customer service and friendly people. I just got service from Marc Woodcoc, Service Manager. He was very nice and very knowledgeable in his job. He resolved my ant issue in two days. I'm very satisfied with the service they provided. read more

We've had Home Guard Pest Control (I call them Creepy for short) for over a year now. Couldn't be happier with the office and our Tech, Blade. Blade is knowledgeable, polite, professional, honest, and quickly gets the job done. Last year we had issues with scorpions. Blade helped us do various steps to get rid of our issue. We can't say enough good about Blade's work ethic and integrity. What's more, they will come out if you have any issues in between services. Great company to work with! read more

Excellent. When I called, Merni was very helpful. I needed wasps to be removed from eaves of my two story home. Joe did an excellent job in removing them. Thank you. read more

Great company! I found them on yelp a year ago and I signed up for a one year service contract. Very professional and helpful service from everyone I have had contact with....and no more bugs! The "peace of mind" is worth every penny! read more

I just signed up for service with them and have been very impressed so far. I spoke with the owner initially, and really liked how friendly and genuinely nice he seemed. He gave me the impression they really care about giving good service and keeping their customers happy. When our tech Jeff came to our house to start the service, I knew they were really a great company. Jeff is amazing, he spent almost two hours at our house inspecting everything. He showed me what he was finding, and I was shocked to find we had brown widow spiders living in our patio furniture. Not anymore! He did the absolute most thorough job possible, and I am very confident our rodent and spider problems will be under control very quickly. Our next door neighbors signed up when we did and got the same great service from Jeff. Lastly, we needed more bait boxes and the owner personally came to our house and installed them. Thanks guys! read more

Despite some mixed signals in scheduling, we have been very happy with the service we've gotten from Home Guard. I called yesterday with an ant problem and they were able to have someone out to our home within 45 minutes. Tony was professional, experienced, and personable. He was very thorough in his treatment of the problem spots and gave us tips on what to do/not to do in the future. A+ for service in the field, B for their scheduling dept. I'd recommend them! read more

Great service. Tony perez is exceptional technician. Knows his job. Eliminates pest. Very friendly. Would recommend them to anyone having pest problems. read more

I am absolutely and completely satisfied with our service from Home Guard Pest Control, especially our technician, Jef Faulkner. He's very thorough and knowledgeable. I recommended this company to my friend in Orange County and she can't wait for their service to begin there. We've had several Pest Control Services in the past, and Jef's service is by far the best!!! I highly recommend this company and technician, Jef Faulkner! read more

They used to be good! I have been with them since 2010 and was happy until about the end of 2013. I had one tech come out two times and not be able to identify a small bug that has been infesting my house which I came to find out was a spring tale from another tech who came out and told me this is a very common bug and problem if there are any areas of your house or yard that trap moisture. That tech came out twice and on the second round of treatment he said he was going to treat the inside of the walls because they are most likely following the water pipes up the the bathrooms. Well guess what? He never did that! Also for all of my appointments they have been late by at least 2 hours. Completely inexcusable. read more

Marc has been great. I've had home guard pest control for 4 years and I haven't had to worry about bugs in my house. Thank you!

Sylvia - I have enjoyed Home Guard Pest Control's quality service for several years. They are always responsive to my needs regarding dates and times and provide excellent protection against those pesky ants and spiders. Today Marc (yes he's back from another route) came and was thorough, courteous and efficient. Thank you Marc. read more

Excellent service. Ruben was thorough in explaining pest behavior.

We have had Home Guard for many years and would never have any other company. I have had the tech Ruben. Prices are good and will do extra visits if needed. read more