Bad service. Drive Thru can't take orders well. They keep talking over each other and being loud.

I love getting breakfast here! The sausage biscuit and sausage English muffin are my favorites. And surprisingly Wendy's coffee is very good - who knew! :) I use the app for convenience and deals, but I still like picking it up inside because the staff are so friendly. This is by far the cleanest Wendy's I've ever been to...both the dining area and bathrooms are spotless. Highly recommend! read more

Sooo sorry to see the MAJOR DOWNSIZE of the Cobb Salad (presumably all salads). To make it worse, it now comes in a SMALL container. (I guess they're trying to make it look like a more generous portion than it is?) But the container is so small you can't move anything without it falling out. Congrats, Wendy's you just moved what had been a hands down go to into a meh ‍. Other places have salads, too, you know. read more

I tried there new caramel vanilla crunch smoothie today. Don't waste your money!! The cup wasn't full and it had very little crunch to it. It just tasted like a plain vanilla frosty. I wanted to try the strawberry crunch in the future but after this one I'm good. I won't bother. read more

The worst Wendy's you'll find near Cincinnati. Avoid. Took about 20 min in line for them to tell us they were out of almost everything we wanted. read more

Bad service bad quality. Too many slow moving "people" who regret having to work. Having to show up and do something for pay is clearly an inconvenience to them. However, nice braids, fake eyelashes and nice nails. That's what counts at work. read more

The service is slow. The employees are rude and spend more time talking than working. 20 minutes for order and I was only customer.

This Wendy's is absolutely terrible. For starters, they pick and choose when they are going to open the dining room. Tonight it was drive-thru only. Each car sat at the speaker for at least 5 minutes before ordering. The employees have poor customer service skills and act like they don't care. They usually forget something in your order. This Wendy's continues to hire crappy employees. I can only assume it's because they don't want to pay a decent wage. read more

Trash. I ordered a PLAIN jr cheeseburger with my biggie bag, a medium drink, and a big bacon cheddar BURGER. This place got my entire order wrong. They gave me a cold regular burger with everything on it, they gave me a big bacon cheddar with CHICKEN on it instead of a patty?? And also a large drink which I'm sure I was charged for, but I wasn't given a receipt so I couldn't even get my money back for this disaster of an order. The management needs to be held accountable and do better. read more

I love Wendy's and have been to many-This place by far is the better one-It is close to my house and I'm glad. Staff are friendly enough, manager is awesome, very nice, always nice. FAST!!! Zoom Zoom!!! Even when there's a line, it moves. Keep up the good work-And NO!!!! I did not get a free meal for this review or.. have friends that works there or anything.like that. lol. read more

Don't go here. Don't have your meal delivered from here. Get it from another Wendy's. Any other Wendy's. This particular Wendy's on Orphanage Road has problems. What kind of problems? The kind that force the workers to compulsively screw up orders. The last 5 times in a row that I have ordered from here, something is either made wrong or entirely missing from the bag. The first couple times I thought it was just a fluke or someone is having a stressful day. Mistakes happen. Here, they happen A LOT. The last time, I said I was done because they left out my fries and frosty. No more from this Wendy's. This time, I was hungry, they were close, and I figured if I ordered through grubhub instead of them taking the order from the drive through that they'd get the order right. I was wrong. They gave me lettuce instead of a bun on the burger. A piece of lettuce on top, and a piece on the bottom. If that had happened to a friend I'd just laugh because they clearly made that up. You have to deliberately TRY to screw up as often and as hard as these guys do. I don't get it. read more

I wish there was a zero-star option because I have experienced THE WORST customer service of my life here. I understand restaurants have bad days and good days. I live close, so I've stopped by often hoping to have a better service, but no luck. Every day is a bad day here. Where to begin? Maybe I could start with the fact that I've sat in the drive through for 10+ minutes for a single meal, AFTER PAYING. When I've dined in, I've stood in line for at least 5 minutes before being helped (when there's no one in front of me, mind you!)- you have to stand there and wave your arms like a lunatic to catch the attention of the workers. I can think of three occasions of this happening, once I actually walked out without ever being noticed. Fast food? Please. Finally, today was the last straw. I checked the official Wendy's website to see if they served breakfast- it said they do. I dropped by around 8:00am (the door said open at 6:30!). I stood at the front counter and watched THREE workers in clear view for (I timed it) 6 minutes before someone approached me. A little puzzled I asked, "You're open at 6:30am, correct?" And the man (who appeared to be the manager) replied flatly, "Yes, but we only serve drinks until 10am. We don't do breakfast, we haven't in years". Do yourself a favor if you're craving a burger and a frosty and visit the Dixie highway Wendy's 5 minutes away. This place is a joke. read more

Ohh, Wendy you old red headed burger pusher, you always do seduce me with you high quality burgers and thick frosty shakes! Which is what I would say to Wendy if I ever meet her. But so far I have only met the slightly overweight black girl(with crazy nail polish and a big weave) at the register, taking my order at Wendy's in Taylor mill. I really pride myself of staying clear of all chain restaurants, except for the good ones, and Wendy's happen to be one of the good ones. Although it might be fast food and bad for you, it does taste good and have a much fresher feel than burger king and McD can come up with(don't even get me started on white castle). I usually get the W, which is an awesome cheeseburger, with 2 patties, lettuce, tomato, pickles and onion. Have also tried the chicken avocado burger which was also very good. If I am in the mood I will get a small chocolate shake(no whip cream). Which they make to order with soft serve ice-cream and liquid chocolate... Somehow they succeed in making a "fast-food" burger that has the feel of a homemade one. Here is my take on fast food burgers, just get the burger or a small drink/shake! No need to get the super sized menu, no one should be able to eat and drink that much! Sorry for the moral lesson Cincinnati, but just because you can get twice the soda and fries for 99 cents does not mean you have to do...? Props needs to be given to whom ever deserves them, and Wendy's is A-OK in my book... read more

This is just like any other Wendy's, but maybe the service is faster... which is always a good thing. i really like their chicken sandwiches. They definitely have the best quality of chicken on their dollar menu, compared to other fast food restaurants. I really like the Home style Chicken Go Wraps. I strongly recommend those. I also like their chocolate frosty's. It being a fast food restaurant, I'm only giving them 3 stars, however they did used to have a sandwich that would have bumped them up to a four. It was some kind of a deluxe chicken sandwich. It was their dollar chicken sandwich with tomato, cheese, and bacon. It was really good and when it was on their menu it was also really cheap. I think it was like 1.49 or something like that. I guess with it having bacon on it they couldn't afford to keep up with it so it's no longer on their menu. I will say it was good enough to where I have ordered the regular chicken sandwich and just paid to add the other ingredients. That however makes it really expensive so I don't do that very often. if they ever come out with that again, I strongly recommend it to anyone! read more

I know where I won't be eating again. My "Baconator" had 1 piece of cheese and about 2 and a half strips of bacon. Not to mention enough mayo to choke a small horse. It was disgusting, as was the restaurant itself. The cashier was a surly teenager who looked like he'd just as soon spit on me than take my order. Everything was tasteless. The dining area was a complete disarray of tables and chairs. Just an all around bad experience. read more

Found a big hair in my food... never again. Plus I went at lunchtime and waited forever to get it.

I don't know what happened to this place..., it use to be good. Last three times they have forgotten cheese on my fish sandwich and I keep forgetting to check. Today broke the camels back today, my dash cam will show I waited almost 10 minute to even start ordering in the drive through, only to get what I did not ordered!!!!-Of course it is all your fault, with the looks, attitudes and grabbing the bag back for checking your order; just boils ya! "Why is he mad..." Hmmm...." I Went in to complain, nobody is in there!!! No customers!!!! maybe 8 workers, Lol-I had my camera with me and put it on video to get a recording so there is no mistaking who said what-Kim, manager rushed up to me in an aggressive manor and tried to push me out of the store thinking I was taking pictures; I was adjusting sounds and she did not have a name tag on, I had to just trust her she is the manger; rude!!!!!!! Anyways, I asked for my money back and they keep denying that they got the order wrong, my dash cam turned around says otherwise. So I did not take any pictures, but I did record sounds of the conversation. So they gave me my money back and I gave the money to Burger King. "I WILL NEVER RETURN" good job Wendy's. read more

What a disgusting mess this Wendy's is!! We walked in and I noticed garage cans overflowing and tables not cleaned off and when the guy finally came out to do so he just removed the garbage and didn't wipe none of the tables down. When we finally got our food I went up to the counter and asked for salt. The girl said they ran out of salt!! What restaurant runs out of salt??? Wendy's you are far from what you used to be! read more

I go out of my way to go to this Wendy's as opposed to the one near my house. They usually don't mess up my order and the fries are usually hotter and fresher. read more