Went in tonight at around 10:45pm through the drive thru, was served by a heavyset woman by the name of "Maria" She had a VERY hard time concentrating on taking our order, was more than likely playing/texting on her cell phone because we could not only hear it but she asked us to repeat parts of the order MULTIPLE times and STILL got it wrong. Ordered a MEDIUM vanilla frosty...was given a small, was told she heard small, charged for small, and when we asked her she got pissy and said we can get a medium, gave her the change for the medium, walks around the corner for about 3-5 seconds it seemed only for her to return with the same cup and tell us it was a medium. We asked/confronted her about it and she insisted it was/is a medium, I looked online only to find that what she gave us is indeed a small, the way to tell was the white ring around the bottom of the cup, mediums DON'T have that big of a ring or one at all. I've been a customer of this wendy's for YEARS, a few hiccups here and there but THIS is depressing to have to not only type but to experience. Yes it is a 1 star simply because; there have been hiccups, the food isn't always fresh, AND the drinks are FULL of ice and because of that TASTE WATERED DOWN and FORGOTTEN STRAWS! read more

This is third and las time I coming to this place, I asked for a homestyle Asiago club and it was just terrible the chicken was dry the cheese was like plastic and almost no ranch dressing on it its just nothing like the adds on TV, shame on you, I live in the area and I prefer to drive some extra miles and get jack in the box instead, very disappointed read more

Cannot understand why this location is still open honestly. Food is always cold and stale. Did I forget to mention that the drive-thru line is always long because the unprofessional, rude employees act like they don't want to work there and takes their sweet time serving customers. read more

9 times out of 10 they will forget something you ordered or not give you ketchup, bbq sauce, dressing or utensils to eat your meal. They should work on that because it is very frustrating when you don't get what you ordered. read more

Love the nuggets with honey mustard dip. BUT check your order because if you say HONEY MUSTARD DIP 9 times out of 10 you end up with BBQ sauce. EEK. read more

I do not usually reveiw fast food joints but I must say that every time I go to this Wendy's I get quick service. Not only are they ready to take my order but the food is served promptly and hot. I usually do not have any issues with mistakes when I walk in but occasionally I do with the drive through so I check my order every time before I leave the window no matter how long the line is. There is nothing worse in driving away only to find out you do not have all of your order. The dining room is always clean but way too cold to eat in there. They need to warm it up. I like that they have Blue Cheese salad dressing most fast food places don't but I do not like that the sour cream is low fat and fake really ruins a potatoe. They should also tell the customer when they ask if they want cheese or onions on their chili that it will cost them. read more

This Wendy's looks run-down, but then so do a lot of Wendy's these days. The service when I went was speedy, and I didn't have any problems. The staff didn't really go up and above to smile or even pretend to be happy. Got the food about 30 seconds after I ordered it though....and yes, my order was correct. No problems there for me. read more

I don't know if its just this wendy's or everywhere but i use to love their chicken nuggets. but now it seems like it taste weird. I honestly only go there now for their salads which you can't really go wrong in. bein close to home is a plus read more

Don't normally review big chain places but this Wendy's is pretty poorly managed. My walk up experience is usually fine but the drive thru is horrible. They don't ask if you want ketchup and if you do ask they are super stingy or bad attitude about it. Not sure why the drive thru workers have such bad attitudes. They won't say a word to you. I always check my order before I go because the workers here don't seem to care (which they probably don't since it is minimum wage) but also no quality control from management. I do normally get salad as I do think their salad is pretty good but check to see if they include dressing. read more

They're very slow and always forget my extra pecans(that I purchase) for my salad. A few times I've even been asked to park and wait out front- for over 5 minutes(after already waiting 10 in line) for my order which is not large at all, I guess at least the food is fresh but my order should've been ready all that time I was waiting. Whenever I let them know something is missing the employees tend to put up an argument swearing they've put it in the bag. I just come for the spicy nuggets now. Not so much my fave. read more

I legit hate this Wendy's. They constantly get my orders wrong. It never fails. From the wrong size fries to not adding cheese and bacon to a jr bacon cheeseburger. It's a freaking jr BACON CHEESEburger. It's ridiculous. Especially since it's not a one or two time thing. It's really a ALL the time thing. I seldomly eat here now since all the F ups. I'm sooooo happy for in n out. Never ever have a problem. And they are way busier than them. Like WTH!?!? read more

Awful. I've never had worse luck at a drive-thru when it comes to receiving my proper order. The problem must lie with management, as employees come and go but the level of general incompetence never changes. The employees at the window are almost always useless and seem annoyed when you ask them to do their jobs properly and correct their mistakes. I don't know why I even bother to come here anymore-- they seriously screw up my order in some way 90% of the time. This place should be demolished with a wrecking ball. read more

I usually come here for lunch and do the drive thru. I don't have any issues with my food or the cashier at the window. My food is always hot and smells so delish. I come here more often than any other place because I like Wendy's burgers over Mc Donald's. For those days I don't feel like getting out of my car, even if I do have to drive a little further. read more

Let me start by saying Wendy's is my favorite fast food. However this Wendy's isn't right. The good isn't that good. Things overcooked and salty. When I want Wendy's I will go past this one to the next one. Sorry read more

If I could give it 0 stars I would. Stuck for 7 minutes in the drive thru line and only 3 cars have moved. I have been able to escape in the past. 10 cars backed up in the lot waiting and it can't be lack of staff because I have seen 4 different employees just wandering around. 2 had the drive thru headsets on but we're far from a register so that explains the lack of service. It's to bad because the food is usually good but the late night service is really bad. It's now been 10 minutes and I have not even made it to the speaker. Don't go once they close the dining room. read more

Well when you drive across town and realize only 1 kids meal has french fries...WTF? How hard is your job really?

Slowest ever drive through damn why can't you take orders and help the ones at the window. Nothing new at this location it's every time.

I have never experienced a fast food place that just loves to put cheese on your hamburger. So I order a #1 and I am always asked if I want cheese. I was answering "no please" but I found that they would put cheese on it when I said this. I have called the location (by San Leandro Bart), I have emailed and I'm quite shocked that nobody cares. I have never received any responses from my 5 complaints. read more

I hit this place up when dinner could not be made due to our long hours of work. The family love it because it always fresh and when we make special orders they always get it right. You problably thinking 5 star for a Wendy's? Yup, I applaud good service and food made the way I like it. Thanks guys for hooking up the grocery bag of food. read more

I went here today for the first time (I've never been to a Wendy's before) with some of my family and everything went great. There wasn't a line when I came in and we got our food very quickly. The clerk was really nice and my cheeseburger tasted fantastic. I would definitely eat from Wendy's again, love it! read more

I ordered a chicken apple-pecan salad and fries at the drive thru window around 9:30. First problem was the wait. I asked for assistance 4 times before my order was taken. When I got home, there was no dressing, pecans, fork or receipt. I live 15 mins away and did not want to take another 30 min trip. this is the second time this has happened to me. My dinner was ruined. read more

Skip the drive-through. I've been short changed more than once. They charge for condiments. Atypical for a fast food chain. You usually get a packet or two of something for free. I get it, but don't charge me, when I specifically decline. Food wise, they're inconsistent -- soggy fries on my last drive-through order. It seems like they put too much priority on getting you in and out of the drive-through, but overlook billing and quality control. read more

This Wendys always makes good fries (a lot of Wendys don't) and I always get the spicy chicken sandwich. This is my favorite location. Sometimes they get your order wrong, so please check, but the food always tastes good. read more

This place should be shut down if the franchisee can not run it properly as they have not been able to do for several years. This location has left a bad taste in my mouth both literally and figuratively several times. Today after receiving coupons for Wendy's in the mail yesterday I attempted to use them at this location. After several minutes at the drive through intercom when I finally did try to place my order I was told that they would not be accepting the coupons until the next day. I told them there is no date on the coupon when it would be honored just then it expires. I was again told the Manager said the would not honor them. I of course called the corporate offices immediately and asked about this they said they have the same coupons and also see no start date for them and would start a case and contact the franchisee, district and regional managers for an explanation. This has happened on numerous occasions where they did not apply discounts properly. The last time I had a single here the beef paddy was dried out and not really edible I should have requested a fresh burger but this place just needs to close if they can not function properly. I will continue to contact corporate each time they service or food is faulty and I suggest others do to. read more

This place absolutely putrid! I took my family here through the drive through and we saw something very disturbing. We saw huge, brown, fuzzy rats with beady little eyes! They were just running around near a fence. We just couldn't believe it! Honestly, the fact that Wendy's is a well known brand it's a shame for that sight! Their slogan says,"we don't cut corners," but I think they really should cut that corner! As to now, my family and I have agreed never to go back there again, even if they switch managers! read more

Some cashiers are friendly. This one girl gave no hassle when I requested a float. She was very kind to my children. About a year ago a Hispanic teenage girl was overly friendly towards my man. The food is great. read more

Well I been to this Wendy's and order a chicken nugget and fries omg I order large fries they gave me small fries with the chicken nuggets was watery and so nasty I just can't stand it at all so sickening and maybe they warm it up on microwave ewewwwww taste nasty I was regret I flow away instead of take a picture I'm so mad at myself what a bad chef really in a hurry so she or he can go home wtf? read more

I have seen all the bad reviews and I get it it's a very busy store . However, when you look at the fact that it's the only Wendy's in the area, that they feed a lot of people at lunch and dinner and that they put out quality product -good stuff. But they do need to get their order accuracy down. I was there yesterday ordered the chicken pecan salad with ranch. They forgot the blue cheese and pecans. I went in tonight ordered the salad same way they have given me the standard dressing. Also when I ordered the 4for $4 which comes with nuggets the person automatically gave me barbecue sauce, I then asked for honey mustard. This mistakes are simple enough to solve but when these other yelp-ers say they have forgotten things I understand that if I drive off having paid and you didn't do your job to get my order accurate I will be upset. Lastly they were staggering taking orders. I guess to slow down their window times. What's that? When you drive up to order to speaker making you wait before taking your order, not because of necessity just once again to slow and make their window time look good . read more

This is an update on my previous review. Some of the complains that i have are incomplete orders and order mixup which cause me to have to wait addotional time. Sometimes, there were some homeless persons asking for handouts. For these reasons I've reduced from my review to 3 stars. read more

I usually enjoy my trips to Wendy's but recently they have been lagging in drive thru, some worker asked me what I wanted to order and so I responded and it took her 5 minutes to tell me she was ready, so she basically asked me to order for no reason the first time. I usually don't eat until I get home and when I took a sip of my drink it taste like it was 90% Water and 10% Sprite. I tried calling 3 times to let them know just in case another customer gets the same drink but they hung up on me. read more

First time coming to this location today & it is most definitely my last! I literally ordered 3 things and they got it wrong. I was at the drive through and after I gave my order, the lady didn't even tell me to drive up to the window or repeat my order. It was just a long awkward silence. Eventually she asked if that was all in a rude tone. Well no shit Sherlock... Well anyways I didn't say that, I know better so I drive up to the window and pay. She turns and hands me my soda without even looking at me. So I had to stretch out of window to get my drink that she giving to me in some other land. She hands me my food and closes the window. Uh ok. Didn't say anything to me at all. So I slowly drive off and one block away I realize I didn't get my fries or my receipt. Well no way backing up my claim so I decided this was a battle I didn't need to deal with. So anyways, stay away folks! Fast food apparently means inaccurate & bad service. read more

This is a great Wendy's. I went today at 12:20 and the cashier guy was really friendly and the lady who handed me my food was super nice too. My potato and chili to go were ready before I'd even finished paying. Great staff and so efficient!!! read more

I usually go to this Wendy's since it's close to were I work and the food is good. Today my fiance went and ordered me a chicken sandwhich. When I unwrapped the burger I was shocked to find that the meat had green and blue fibers!!! I was disgusted and immediately went to the place and they eventually gave me another one. I was looked at wrong from one of the employees but honestly it didn't bother me. They should really check the food before they hand it to the customers. read more

I was in Wendy's San Leandro Blvd. today, Alondra greeted me with a friendly smile before taking my order. Kudos to Alondra keep it up that's great customer service you provided me today :) read more

My burger was lukewarm and wasn't fresh at all and my fries were garbage. I hope the guy ordering behind me didn't have to experience that.

Worst experience. Went thru the drive thru and there were about 5 cars in front of me. Each car took about 5 minutes just for the person to get it right. The car in front of me took about 10 minutes just to get her order completed. Finally I'm next to pull up at the window and a guy walks up because they messed up his order. They wanted him to come around and wait thru the line again instead of just giving the guy what he ordered. I told the guy I didn't mind waiting. But they would not help him and he had to go back around. When I finally pulled up she just took my money and handed my food. When I questioned what I ordered she had an attitude. So I took my time and made sure it was right before I pulled off. They need to get some Professionals in there to manage that location. Leaving it to unskilled employees is giving the company a bad name. The Baconator was delicious! But the customer service was the worst I've seen in a long time. I hope someone from Headquarters reads these reviews! read more