The worst damn Wendy's I have ever been to or ordered from in my life! The worst fast food or any restaurant also! Do you train your employees? How can one team or person mess up a simple 4 item door dash order so badly! Like to do you even make a damn effort to even read the order receipt???? You had one damn job! ONE! and I've worked fast food not hard! Are you all high on weed at work? Here it is: 1rst order with items that I added that were missing Double stack Had no ketchup mustard or onions. And only an eye drop of mayo 2nd order Applewood smoked bacon and cheese chicken sandwich. Had no bacon no cheese no tomatoes no pickles no ketchup. Pretty much the whole freakin sandwhich Fries came with no ketchup as I ordered A simple ass four piece nugget did not have the ONE damn sauce I ordered!!! Managers should be ashamed of themselves! read more

After a rough day of dealing with stupid people on planet earth, I went to Wendy's and was greeted very professional by the manager I believe her name was Anna her and the rest of the staff was very nice to me, professional and knowledgeable. Their service was quick and the quality of the food was restaurant style. I strongly recommend this Wendy's in this location in the whole staff close to the beach and freeways. Amazing. read more

During COVID i've been ordering delivery from Wendy's from time to time. Their food always makes for a great midnight snack. My favorite items include: - Double Stack - 6 pc Spicy chicken nuggets - 6 pc regular chicken nuggets - Grilled chicken sandwich - Jr bacon cheeseburger Wendys has some very interesting sauces for their burgers and chicken nuggets. There is a smoky honey mustard sauce which blows my mind - try it if you have not had a chance. Their barbecue sauce for the nugts plus their honey mustard are both solid choices for dipping. Their applewood bacon makes any burger that much better, and is usually cooked to perfection with just the right amount of crispy crunch to it. On a couple of occasions this wendys did mess up some of the condiments in the burgers, hence the reduction of one star. Overall, their food is pretty consistent and I haven't had anything bad. read more

Was very disappointed that the spicy chicken sandwich was pretty much only fried batter, very thin chicken in some spots, only batter in most. Also it was poor quality food all around. Won't be returning. read more

Wendy and late night crew in addition to the amazing managers did such a great job when I ordered online. They remade the order to ensure everything was fresh since the app which is not their fault when I ordered online did not give me a confirmation of when my order would be ready for pick up. read more

Just went to this Wendy's in Santa Monica and got a Dave's double and small fries no salt ! Absolute trash the fries !!! I wouldn't give these to my dogs ... and salt residue all over them. Wilted and sorry ! I'm never going to a Wendy's again! Guy with tattoo's serving me was nice but looked worried when I looked in bag to see if order was correct so I'm assuming he knew what was going on ! Have some respect for your customers and don't serve cold sorry ass mushy fries ! Hope this place goes away and Arby's or anything else comes back to this location ... this franchise location has NO PRIDE and won't be surprised if it's out of biz in a few months - wow ! I've never had such gross fries read more

Today I bought a happy meal and they give to my son spicy chicken nuggets, please make sure you give me not spicy nuggets because he has only 7 years old and he can't eat anything spicy . read more

Wendy's - Burgers Near Me - Santa Monica, California

I went to this location a few evenings ago to get a Frosty. There were hardly any customers inside the restaurant. All the employees were either working or standing around talking. I waited a good few minutes at the register waiting for one of the employees to take my order. A few of the employees turned around, saw me standing there and turned right back around to continue conversing with one another. I waited a few more minutes before I asked if someone is going to take my order. Some fat ass employee turns around and says, "someone will be right with you" and turns back around to continue talking to the other employees. Finally a male employee approaches me with an irritated look on his face, and takes my order. He was very rude and made it very clear he didn't want to take my order. Apparently it's more important for the employees to converse with one another, than it is to help the customers. Without us customers, these employees would NOT have a job. read more

Great burger but the place was so dirty, especially the bathroom. Staff was friendly and the meat of the burger is extraordinary for a fast food place. Still, such a place should take better care of the hygiene standards of the facility. read more

Wendy's - Big Bacon Burger and fries. - Burgers Near Me - Santa Monica, California

It says it opens at 6:30 no one here till like 7:00 even when they were there they told me that they weren't ready I haven't even tried the food yet but I can imagine these lazy workers making my food read more

Went to the drive thru at about midnight on Saturday and the line was king but we wanted some fires and a frosty so bad. To our surprise the line moved quickly and when we drove up to order Eduardo made us smile with his impeccable service! He is so efficient and upbeat, if he is not the team lead he definitely should be, or give him a raise! He is a top notch worker! Thanks for making our night Eduardo! read more

Hot and delicious fries!! The fish sandwich is cold! My bill was rung up incorrectly because they didn't scan the app for my discount or for me to start receiving points! But not that upset because the young man at the window "simply" offered an apology! Not excuses or shifting blame but owning the mistake and offering a sincere apology! That is nothing but respectable!! Keep that energy up Joel(?)!! It works in almost all situations!! Ana!! Give him a raise!! read more

I don't know why there's so many bad reviews, this is a perfectly fine wendy's I order from pretty frequently. Foods good, service is good, no complaints. read more

This must be the worst Wendy's ever. The workers here are the worst. I ask for something and it's always missing or the order is wrong. Who is the manager anyways. Maybe they need to be trained again the a new set of employees. What a joke. read more

Worst Wendy in the world high and unprofessional staff lowest quality burger , terrible place to have food this place should be bankrupt

To the manager. You guys are never open in the lounge. No one even answers the door when the customers knock. Very disrespectful. Apple does not work. Employees just ignore the customers. Wish i can give you a negative star. This is my first time giving a negative review. Next i complain to corporate about this Wendys. Whole staff is rude. read more

It's not restaurant it's Anna the lady who works the drive thru. Ever time she's working I have problem with her not giving me back the right amount of change I was supposed to receive When paying cash.When I confronted her about she laughed at me and Hesitated with giving me my Receipt. Only when she works I have a problem . I made a review about this place a year or two ago but this lady will make you not wanna come back taking people change even if it was 25 cent that's still a lot to me she wouldn't let me get by 25 cents .The slick part not giving me a Receipt was very Suspect..I went back to get my 25 cent. read more

Wendy's - Change she gave back. - Burgers Near Me - Santa Monica, California

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I have no words for how horrific my experience was. I came to swallow a 4 for 5 whole to get over a traumatic experience when the worker re traumatized me. I asked if he valued my life at all and he laughed in my face. He then stomped on my fries instead of giving them to me and gave me mold instead of ranch! I may be getting older, but I can see that the ranch was rotten as much as I can see his true identity - a bully. My family will not be returning to this horrific and filthy city! read more

Steven consistently exceeds expectations in customer service, ensuring a positive experience from the initial greeting to the delivery of the food. Wendy's is truly fortunate to have such an outstanding employee on their team. read more

Oh trustful Wendy's. Where should I go when I have only five dollars and I need like 2000 calories? Here. Duh. They have a biggie five or four or something like that? For five dollars, you receive drinks, fries, chicken nuggets, double bacon cheeseburger (junior I believe). Also, for those who are more health conscientious , check out their loaded baked potato with chives or just a plain baked potato. Can't go wrong there. read more

I came to pick up in drive thru. There was a younger guy helping me. As I'm looking at the receipt I realize I don't have everything. So I tell him, you sure everything is here? Yes, everything is in there he says, for the order, everything is in there! Then an older woman starts yelling at him. She's always yelling about something, this time it's why am I not moving in the drive thru, well, bc they got the order wrong, it's missing something. The younger kid says I'm sorry for that it's bc she's yelling at me. And I'm like, doesn't mean you yell at ME. This lady is a horrible food service person and she needs to go bc her negative energy is affecting the other employees. Next time she does this I'll film her and go straight to corporate HR. I dread seeing her. She's just nasty! read more

Been waiting for more than 1hour, it's always like this in this branch. Mgmt need to do something

Not many places these days have a regard for customer service, you can not say that about this Wendy's. Other than the food always being great unlike other fast food joints, this place lives and breathes customer service and it all comes from up top ! It's Anna the manager for the win always treating us great, while getting the orders right, and always being patient. It makes our experience great and will keep us coming back! Thanks Anna ! read more

This place is a mess. Asked to use the restroom and I was denied. He said I needed to be a customer. If I wanted to get something I wouldn't buy anything now. Customer service is horrible. The general manager said that's there policy to not let customers use the restroom until they order. Woah. I'm never coming here again. Business sure do make it easy to lose customers. read more

Wendy's - Denied me using a public restroom - Burgers Near Me - Santa Monica, California

Stay the hell away from this place. It's fooking nasty. Mold all over bathroom and poop. Oh gawd the smell. Lost my appetite. Not coming back to this location. read more

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Not only is the food in the particular Wendys sub par, the staff is also unbelievably sub par and extremely unhelpful. I had an issue with an order, and the alleged "General Manager" was rude, and dismissive. If in fact this person is the general manager, Wendys needs to re-think their hiring process. Never going to this Wendy's again, and I highly recommend others don't either. The Jack in the Box across the street is way better, and thats saying a-lot! read more

Filled my cup up 90% full of ice. Didn't include my honey butter biscuit. I'm still hungry. And thirsty. Terrible way to start the year. Not coming back. Breakfast is not for you Wendy. Arby's was way better its a shame it closed and got turned into a Wendy's. I'm sure it will close soon enough and maybe something good can rise out of the hot pile that is Wendy. Four thumbs down read more

This Wendy's location is alright. Sometimes the drive thru line takes forever. Sometimes homeless hang out on the outside patio. I have had one beg me to buy them food standing near the order menu and that's not awkward at all. Of course, I ordered her a meal. The food is generally good from this location though. Today I went for breakfast and my potatoes and biscuit on the sandwich were nice and crispy. The guy at the window had no mask on though and I'm pretty sure he's not the only one that works there that wears no mask. That puts me off... esp since he's handling food drinks and interacting with customers. read more

no effort to even try to make it good, cold and cheese taste like its straight out the fridge. just a complete disappointment . a sad excuse for a fast food chain & you wonder why in n out does so good while places like this get to stay serving trash. will never come back to this location. read more

Absolutely terrible. I read on the internet that wendy's had the best fries. I ordered them well done and they were soggy and inedible. The baked potato didn't have any butter or fork. I used the drive thru. There were no napkins and no receipt. This place is no good. read more

Ordered for my family of 5 and every single order was incorrect. Ordered a burger, no lettuce or tomato. Wtf.. The cheese bacon fries, got fries and bacon and told there was no cheese. Isn't that something you say during the ordering? Ordered a medium meal, got no fries. Then was given small fries. I could go on and on but y'all get the point. Was the hope that we drive off without checking? Didn't get straws, napkins, ketchup and other things that would be given as common sense. Woman at the window became frustrated and gave us an attitude for HER multiple ERRORS. Unbelievable. read more

20% of the time when I ask for no mayo I get Mayo. It's not hard. Don't even want to eat it after driving all the way home. I confirmed with the lady twice that I didn't want mayo. Ffaaaacccckkkk!!¡¡ read more

Wendy's - I asked for no Mayo. I confirmed with her twice. I get home. There's is mayo. - Burgers Near Me - Santa Monica, California

5 stars to the night crew stoped by tonight for a quick bite and to my surprise everyone there were very nice and friendly the food was so delicious definitely will be coming back kiddos to the night crew for your amazing service and for the manager Ana read more

Can't go wrong with the curly fries and bbq sauce with ranch! Never a long wait either !

I am a big Wendy's fan. Having said that, I visited the SM location yesterday on an empty stomach. I had not eaten breakfast or lunch and it was 2:30PM. I ordered a cheeseburger and a baked potato with sour cream. I got food poisoning even though I have a cast iron stomach! read more

This location seems very expensive. They do not have a dollar menu nor do they have a 4 for $4 deal on their menu. The person who took my order had an attitude, and they got our order wrong. They charged us for chicken nuggets, but they did not put it in our bag. This was very disappointing as we were just looking for a quick and cheap meal. read more

Just stopped in to get a burger and fries five minutes ago. I place my order for a burger with fries and a coke. I wait 25 minutes despite the fact I'm the only one inside or at the drive thru. As I'm waiting I'm watching an employee walk around talking on his cell phone. I literally hear him joking about how he is at work, a few minutes later the lady who took my order realizes I'm still waiting and asks the same gentleman to prepare my food that hasn't even been started. He stands there and does nothing she asks again he says I don't know how them wanders off with his phone in his hand. At witch point someone figured it out and got me my food but wow. Really quite an embarrassing look for the franchise. I don't plan on returning. read more

Never again. She messed up my order after asking me four times for my order. When she messed up the total (4 for 5 does NOT EQUAL $7.49) she said "sorry, im getting 7.49." When I asked if I should come back when she was less busy, she said, "ok!" There was only one other car in the drive thru. We are in big trouble, people. What an idiot. read more

I live nearby so it's an easy meal if I'm being lazy. I understand with Covid that the dining room was closed, but now that restrictions are lifted the dining is open randomly. Some days it's open and sometimes it's closed and it's not consistent with the signs. So I walk there and half of the time it's closed. Really annoying. read more

april 15th around six pm i received EXCELLENT SERVICE!! thrilled to be up-sold to a cookie purchase by lady manager, the gentleman employee was also very friendly. my order was correct, food very good . . . cookies are fantastic by the way. read more