Said came by to check out a leak today. Turns out it wasn't a leak at all, but a faulty shower seal. Anyway, he was very thorough and checked everything to be sure. He then showed me the issue and what was causing the water to come up from the floor board. Needless to say we were relieved it wasn't a leak. Definitely recommend this company and Said. If you can ask for him, definitely do that. read more

No one showed up during the designated time (9-11). They showed up at 12 after I called. The technicians said that they will email the quote the next day and up to now I have not received it- it's been over a day already. The only thing I received was a rate their feedback/review their service ‍ read more

Western Rooter for the win! What an amazing service they provide. We got a reply from our request and they offered to come and help us right away. He showed up right on time, great communication, so knowledgeable, was able to ascertain that the previous plumbing company was about to seriously overcharge us ($4K) for a non-existent problem. We will be using this company going forward. So thankful for their honesty and expertise! They are sending us an estimate for some maintenance going forward. So thankful for this type of honesty in such highly skilled plumbers. read more

Received a notice from the city about excessive water use. I asked Western Rooter for some help and within minutes they had accommodated my appointment time of this Friday. Omar called me during my scheduled appointment window and advised that we would be arriving soon. He was able to figure out that the excessive water use was due to 2 faulty flappers in the toilets. He was extremely knowledgable, meticulous, and caring during his inspection and repair. I would highly recommend Omar from Western Rooter for any plumbing issue! read more

We were recommended by a previous plumber Dave who moved out of town. We have been very happy with western rooter. Everyone who has been to our home has been very friendly and very knowledgeable. We had service today and the plumber was awesome. Thank you very much and I highly recommend Western Rooter. read more

Updating this review as the owner issued a full refund and took my feedback into consideration. This does not change the experience as it ended up but I do feel our experience is not the average with this company. On the whole they seem to do great work most often. read more

When I tell you I've been through months of plumbing nightmares--sewage backing up in my shower, waste seeping from under the toilet, and pools of sewage under my home--I mean it was bad. I needed real professionals, and Western Rooter delivered. From the moment Alex, Chuckie, and the team arrived, they handled business with efficiency, expertise, and professionalism. Alex was outstanding--his people skills are next-level. He explained the issue with absolute precision, breaking everything down so I understood exactly what was happening and how they were going to fix it. He didn't just do the job--he made sure I felt informed and confident throughout the process. Plumbing issues are a nightmare, but when you have a team like this, it makes all the difference. Whether it's a minor repair or a major disaster, I'm convinced there's no job too big or small for them. If you need reliable, high-quality service from a team that truly cares, Western Rooter is the only call you need to make. read more

I called Western Rooter to replace an old gas valve with a newer one for a new dryer I was having installed. I needed it done urgently so the installation could be done. They sent Omar out the same day and he was able to get the new valve installed quickly. He was very nice and explained everything clearly. read more

Plumbing issues are never fun. But, when you have a house full of out-of-town guests and your master bathroom toilet decides to spring a leak and all of a sudden, your guest bathroom tub won't drain, all at takes is one phone call to Western Rooter to put your plumbing back into 100% operating condition! Alberto C. came out and was able to fix all of our problems in record time! He was polite, knowledgeable, and let me know how the jobs were progressing as he worked. Every single plumber I have had from Western Rooter has done an exceptional job in fixing my problems. I am so grateful that this time they sent Alberto C., who was able to get the job done right the first time! Thank you, John Bottala and company, for coming to the rescue once again!! read more

Thank you!! They fixed the issue and although we had some hiccups they were always very responsive to me! Thank you again! read more

I smelled sewer gas coming from under my house. I called a large franchise plumber company, whose representative found a sewer line that split when an old repair failed. He took a photo of the damage, and it looked to me that it should be a fairly simple fix. However, this company attempted to convince me that this problem required a complete re-piping of my sewer system and quoted a 5-figure price for the job. I sought a second opinion. I found Western Rooter on Yelp, and noticed the high satisfaction score. I called and got a service tech out to my house a couple hours later. The Western Rooter tech examined the sewer line and recommended repairing the existing line, which seemed much more reasonable than what the other company proposed. The WR tech finished the job in about an hour and at a price much, much less than than the previous company. I'm sold on Western Rooter for all my future plumbing problems. read more

They provided friendly, fast and efficient service to fix my toilet issue at a reasonable price. I would recommend them.

Always great working with Daniel. He teamed with Gabriel, and they did a great job replacing an old copper pipe with a new pipe that needed to be placed underground. I've worked with Daniel before and he always does great work. Thank You Western Rooter! read more

I major plumbing issues with our home. I requested quotes via Yelp from numerous plumbing companies. Western Rooster the first company to reply and I am glad they did so. After receiving quotes from over six different companies, I made an appointment with Western Rooter to my home to address three different issues. The first time I utilized this company, the service tech arrived fifteen minutes prior to the scheduled time which is a good thing. The tech took a look at the issue and immediately got to work. This project of a very clogged shower drain took all of ten minutes. Next up was repairing a leaky toilet which the tech repaired in ten minutes and last up was replacing a very old, leaking and rusty kitchen faucet. This project took longer (approx one hour) as the tech had to drive to Home Depot to purchase hardware that was accidentally left out of the new faucet package. When all was said and done, I was extremely happy with the complete work. The tech was very professional, understanding and friendly. On another occasion, I had to replace a bathroom faucet which I tried to do myself and was having a nightmare. Rather than break the sink or anything else (which I have been known to do on several occasions), I called Western Rooter to get the job done correctly. A new tech came out and had everything replaced within 25 minutes. Once again, I was very happy and satisfied with the work. This will be my go to plumbing company for any and all future projects read more

Western Rooter - This "monster" was deep in the shower drain and the reason the water would not go down. - Plumbing Near Me - Arcadia, California

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Have used this company twice and had great experience both times. I highly recommend them for your services. They're the best. read more

Good and fast service and follow ed scheduled on time。 next time will call them again

Called about a project to install an undersink angle stop (tap) for my new RO filter, and they sent over Robert (Bobby) an extremely helpful and bright young man who did the job RIGHT! He made great recommendations and observations throughout, and I'm already thinking of more plumbing work around the house that would be nice to have done by a technician and company that stands by their service. I am very impressed. read more

I haven't pull the trigger yet on services, but they definitely put on a great first impression. Friendly faces, upfront price points, plenty of options and suggestions, and they are pretty good about following up on your request. I don't answer unrecognized calls, but even without my confirmation, they showed up ready to work off what was just an online inquiry. I'm about 95% sure I'll call them back when I'm ready to pull the trigger on my root intrusion issues. read more

My kitchen faucet has been leaking - for months I'm ashamed to admit - but yesterday it got so bad I couldn't put off the repair any longer. Western Rooter came to the rescue!! What a fantastic experience!! Incredible staff, very reasonable prices, and fast service. Can't go wrong! I sent them a message via Yelp about my kitchen faucet leak and also about my bathtub faucet being stiff with decreased pressure. By mid morning I had an appointment for the SAME DAY!! I was so surprised! Their technician, Said, came out and was so kind and professional. Gave his expert recommendations and within an hour, all our plumbing problems were solved! He replaced our whole kitchen faucet and fixed up our bathroom faucet good as new. And I absolutely LOVE the replacement faucet he installed in the kitchen - so so much better than my old one. It's working great and looks so much more sleek! All for very very reasonable prices. All the staff I talked to on the phone, on Yelp, and our plumber Said were so nice and helpful - I couldn't be happier - will definitely be using them again! Thank you Western Rooter!! read more

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I've used Western Rooter twice now to deal with plumbing issues in my home. Their employees are professional and experienced and I would definitely recommend them to anyone looking for emergency repair or routine maintenance. read more

The company was quick with responding and setting a time for a quote. Pablo is the plumber who came to assist me. He was very communicative with when he was about to arrive and was on time. When he assessed the issue, he was knowledgeable and was able to explain the issue to me in a way I understood so I felt confident in trusting him to resolve the issue. read more

Very happy with Western rooter. We had a clogged kitchen sink so I called them. Joan at the office was very kind and helpful. A couple of hours later, Albert came over. He was very professional and courteous and fixed the drain in no time. He is a credit to Western. Thank you! read more

Thans to western rooter! They are prompt, super clean and very nice people! They replaced my water heater at a very reasonable price and came within 24 hours to get the job done! I appreciate the fact that they did their job promptly and avoided the issue of not having hot water for days. I highly recommend it read more

Western Rooter - New heater heater all new pipes and up to code - Plumbing Near Me - Arcadia, California

This review is for one particular job done by Alex and Daniel. Please note that I have been a loyal customer of Western Rooter for 10 years and generally find them to be quite good (4-5 stars). Upon installation of water softener on 7/21/25, we noticed a leak occurred during regeneration due to a faulty part. They said they'd get replacement part and install immediately upon receipt with the understanding that it had to be replaced within 28 days before regneration would occur again. I tried to be patient and didn't text Alex until 8/6, asking why it was taking so long. He said part had been shipped and would be soon. I texted again on 8/14 since there had been no word. This time I mentioned a bad review. Daniel called immediately - THE PART HADN'T EVEN BEEN ORDERED YET 3.5 WEEKS LATER! This meant that ALEX OUTRIGHT LIED TO ME about the part's being shipped already, and he didn't bother to order even after the 8/6 reminder. Daniel then took over and ordered and installed the part. read more

Bobby was great! He was professional, fast and nice. He knew what he was doing. He finished the job in less than the estimated time . Thank you! read more

Western Rooter was great, the technician Homar quickly diagnosed my issue, snaked my main line and resolved my problem. He also double checked the line to ensure all my pipes were clear and I did not have any other issues. Homar answered all my questions, he was very helpful and provided some tips to keep my line clear, thank you Homar! read more

So convenient and friendly. Always on time and they do a great job. Did I mention they are so convenient and friendly? Yes they are.

Representative was on time and honest! We appreciate the time he took to go over all the work that needed to be done and how he would do the repairs. read more

I discovered a bathtub valve leak this morning and called Western Rooter. In literally less than 1 hour from my call someone had already come out and replaced the damage part. Excellent service and the technician, Said, was very friendly. read more

Very happy with the quick availability the next day after calling in the afternoon. -on time within the time window - a check in call to announce arrival -Chris was very polite and on it - toilet tank valve, cleanup after -Chris checked in with me to demonstrate repair and my satisfaction . read more

Robert did an excellent job replacing our pressure regulator. He was very courteous, friendly and helpful throughout the visit, and the work was completed with meticulous care. Job well done! read more

Fast service and excellent communication. Worked with Antonio - super helpful and was able to replace my galvanized piping within a day. Would definitely recommend to anyone looking for a plumber read more

The best call I made was to Western Rooter. I had a major sewer line issue that you discovered and fixed. You replaced a large section of pipe that was compromised due to tree roots and put everything back in order and cleaned the lines all the way to the city sewer line. I had complete confidence in your ability and appreciated your honest assessment. I will be calling you again for more help. Thank you! read more

Arnold, Manny and Alberto saved the day with incredible professionalism, kindness, speed and amazing knowledge. I had a broken main that their awesome colleague Daniel assessed earlier in the day during a follow-up visit from just after Christmas. Arnold arrived with Manny and Alberto in a very timely manner. I really appreciated how they put my patio bricks back together, and potted plants too! They were so great! I would only recommend this excellent plumbing company and their talented crews with a review of infinite stars. Thanks for your generosity too. Arnold also showed me how the pipe line lies for future reference which I really appreciated. All the best to this great group of plumbers!!!! read more

I just came back from a long vacation out of the country to a ton of household problems. One of them was my garbage disposal went out. I had to go back to work and didn't have the time to put a new one in myself. So I called Western and got a same day appointment with a 2 hour window ( unheard of these days). I was texted the employee's name and a picture of him before arrival. He was very professional and explained everything to me over the phone (I was at work and my family was there) He gave me a price for the new disposal and I quickly compared the prices to HD and Lowe's. Western's price was actually lower than them. They installed the disposal and at the same time checked my water pressure to make sure we had enough pressure. Outstanding job and excellent service. I would highly recommend them to anyone. Thank you Western. read more

New review for Western Rooter, used them in 2014 for a drain cleanout but wanted to update after big storm hit LA. Western Rooter came out promptly to fix a broken sump pump and drain a basement with 16 inches of water. Pump truck came drained it all in 30 minutes. They also installed a new water heater and fixed a pipe while there. They also notice water pooling at the side of the house and cleared out the drainage line and clipped a root inside blocking it. Great job covering everything up before the work and cleaning up. Good communication every step of the way from the office to the people onsite. Shout out to Victor, Rico and Flaco for all the hard work. This is the go to place for plumbing services. read more

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Replaced water heater after another plumber quoted us for a bunch of extra stuff we didn't need. These guys replaced it fast (less than a couple of hours) and gave us the truth on the other upsells that weren't needed, plus the cost was reasonable and the tech was super friendly. Highly recommend! read more

Western Rooter provided excellent service when my condo HOA's management company recommended them to triage, treat, and repair a water leak coming from inside the ceiling in my unit. calling their dispatch and getting an emergency support call was very easy. And, they not only showed up on-time, but they also did an excellent job diagnosing and repairing the water leak and damage. I would definitely recommend and be calling them again. read more

Prompt response and service, fair cost, and overall a very quick turnaround time. They'll be getting my business again should I should ever need a repair done that's outside of my wheelhouse. Thanks again! read more

Reasonable prices, fast and friendly service. Very efficient. Will use them again if needed. read more