Dishonest and huge disappointment - stay away, stay very far away. The A/C in our condo was no longer cooling, and we called Westside HVAC Pros. Gerardo came out, claimed there was a refrigerant leak, but couldn't find it. He first tried to sell us a $12,000 replacement for a unit which is less than 5 years old - that doesn't make any sense. He then offered a fix with liquid sealer and system recharge for $1,300. We knew that was a risk, but figured we'd try it out. That only held for a few days. Ideally we should have called Gerardo back out for a warranty service, but the first experience had us feeling so uneasy that we didn't want to do business with his company again. So we called a different company out - their technician found the hole very easily in under an hour of work. He was able to quickly and effectively solder the whole closed, which we trust will be a long-term fix. We called Gerardo afterwards to voice our concerns, he graciously offered to refund us 50% of the initial service ($650) which I presume covers his labor and markup on the refrigerant. Maybe this would have been a higher review if he lived up to his part of the bargain. Instead, he demonstrated a clear lack of integrity and sent only $600 refund. When we contacted him to ask about the remaining $50, he was extremely rude. If you like working with trustworthy folks that prioritize happy customers, this is the wrong company for you. read more

Westside HVAC Pros - Hole in outside unit clearly visible - Heating & Air Conditioning/HVAC Near Me - Los Angeles, California

Gerardo is dishonest and unskilled. Find another HVAC company! I called Gerardo to service a condo unit. He charged me $1300 for freon and sealer, as he said there was a leak. He gave me a $150 discount. The unit worked for a few days and then stopped working. He came back and said I needed a new unit and new air handler for a total of TWELVE THOUSAND DOLLARS. Thankfully I got a second opinion. The qualified and honest OTHER company told me my unit is under warranty. They found and welded a visible hole that Gerardo clearly missed. They tested the unit and added freon for not much more than the original $1300 I paid Gerardo. Also, they charge $95 per pound of freon instead of Gerardo's $150 per pound. I should have asked for a full refund from Gerardo due to misdiagnosis of the problem, however, I asked for just 50% back. Gerardo felt this was a fair request and agreed to refund me $650. I got only $600 back, and when I asked for the other $50, he told me I should be happy he sent back $600. I will never work with him again and I suggest you look elsewhere for your needs unless you want dishonest, rude and unskilled. read more

Gerardo fixed my gas furnace. Came on a Sunday 30 mins after I called and the day before a holiday. Diagnosed the problem quickly and fixed it within minutes. Also did a quick look around the unit to make sure that there wasn't anything else concerning. It's a small owner operated business so priced reasonably and personally I like dealing with someone local rather than a marketing outfit. I'm hoping my unit won't break down again but when it does, I'll be calling Gerardo read more

I was super disappointed after spending $250 on a diagnostic appointment to learn that Gerardo wanted to move the in unit HVAC to fix a leak in the coper line on the roof... He made is sound so much more complicated and wanting to cut the roof to get a new line in and needing additional helper to get the job done! Also the quote we received from his was a stupid crazy number, and who quotes people almost $9000 and wants it in cash??? We were smart enough to know that this was not a company to hand off a job to. Luckily we found a much more honest company and there was NO NEED to touch the unit inside the house and our leakage in the line was fixed and the heater/AC is back on! Do yourselves a favor and get a few quotes and learn how people are doing the work!! read more

Westside HVAC is a family-run, local business that provides professional HVAC service. I first called them in August 2015 when our AC unit broke in the midst of a heat wave. They came out promptly, assessed the situation, and replaced the unit with a brand new unit the same day. That unit has been working great! With the heavy rain storms in this year, we had issues with a leak in the ceiling which was due to a broken vent that connects the AC unit to the roof. Westside HVAC came to our rescue and replaced/repaired/reinforced the vent. Unfortunately, with the heavy rain storms (and a flat roof), we again had issues with a ceiling leak and Westside HVAC came out again and repaired and reinforced the area. They even crawled into the attic space to better inspect the issue. They spent 3 hours working on this to make sure it's fixed without being paid a dime because they said it was covered under warranty. They have been professional, courteous, and responsible. They are fair, honest, respectful, and attentive to detail. They take their time to make sure the work is done right. They have been a pleasure to work with as other contractors such as our roofer have gone MIA and/or refuse to stand by their work. Westside HVAC can be trusted! HIGHLY RECOMMEND THESE GUYS!!! read more

Westside HVAC Pros - AC unit with reinforced duct - Heating & Air Conditioning/HVAC Near Me - Los Angeles, California

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The Westside HVAC service tech is good but their office management and scheduling is poor.... Three appointments and two were missed entirely and the third was late. Once the Service Tech was engaged he new his stuff and got the job done so I appreciated his work.... but scheduling a service call is very frustrating - I had no idea that I had nothing better to do than await their arrival (if they do show up) and play phone-tag. Very pesky The service responded to my review stating that this isn't the correct service - I disagree. The phone numbers are identical. The original service date was in Oct 2019, the latest service date (which prompted this review) was for Apr-28 at 11am..... read more

Wow called to get basic info about kind of testing necessary for assessing soundness of AC ducting system and could not get pass the receptionist whose only duty was to schedule a technician appointment without being able to offer any info about type of testing to be performed ... what is the point to bring in a technician to do a visual inspection for $100 without outlining other components of what might be necessary to do in order to perform the appropriate evaluation of the ducting system? Staff should be trained accordingly or a technician should be on hand to answer questions at their earliest convenience.. what is the point really of the $100 fee???? Not a good business practice read more

We had a big problem with our AC/heat not working, and after a negative experience with a different company that recommended we replace the entire unit at huge expense, we decided to go with Westside HVAC. Now, to be fair, we live very close to their address, but still, I wasn't expecting for them to arrive less than an hour after my call! They recognized the fix that was needed, left to get the parts, and came back to perfectly repair the unit all within a span of about three hours. The whole experience could not have been better, from the speed to the professionalism to the fair price and the successful repair. I could not be happier with Westside HVAC and would both use them again and recommend them to anyone. read more

I am reluctant to write this review because even though Westside A/C deserves a great review and to become the most successful A/C service in the area, I hope they never get so busy they can't respond as quickly as they did to my request. My A/C was found low on refrigerant 2nd summer in a row so I knew it had leak. I tried Elim AC. A competitor and they stood me up completely for appointment to troubleshoot and didn't even bother to call me and explain why they missed it Wish I called Westside A/C first. I described my problem and they had a tech at my house in 45 minutes. He found bad evaporator coil. They gave me quote $1500 to repair it. I double checked this price with another AC contractor and it was significantly lower. They came and replaced the part the next day and charged my system. Within 24 hours of my call. Amazing. And at that price. Amazing. I manage commercial real estate in LA and will keep their number to service my buildings AC as well. Would give 6 stars if it was possible. read more

Gerardo came to the rescue! The whole process was fast, efficient and fairly priced! Turned out my fuse box to my ac unit was completely busted. He had the parts on hand and had everything back in working order in less than two hours! Glad this wasn't an all day or multiple day process like some companies. Bonus my parts came with a one year warranty! read more

Westside HVAC Pros - My busted fuse box that needed repair. Thankfully they had the parts on site! - Heating & Air Conditioning/HVAC Near Me - Los Angeles, California

This was our second time using Westside HVAC Pros. They fixed our AC quickly and effectively again! Our AC broke on Labor Day and they came later that day--found the problem and fixed it. We are so thankful to have it done right away--on a holiday weekend no less! read more

Wow. What a great business. Gerardo was easy to get in touch with and diagnosed my AC problem methodically and quickly! I was curious about how the unit worked and he took the time to explain the system to me. His price was very fair and his expertise is huge! He has been working in HVAC for 30+ years. I will be recommending Westside HVAC to all my neighbors! A+ read more

We had Westside HVAC come fix the radiator in our upstairs rental unit. They were able to come quickly before the holiday weekend, were prompt, friendly, and professional. They were able diagnose and repair the radiator, and provide some advice for how to keep it in working order, and clean up some old shoddy work that had been done by a previous person--all for the price of a service call. read more

They came quickly and got our heater fixed fast. Communication was clear and there were no surprises. Will definitely call them again.

Called last Friday and Gerardo told me he would come in an hour. I was excited because I knew a heatwave was coming. He never showed even after I texted him my address and details. Followed up on Monday and he apologized and said he'd be here in 2 hours. Never showed again! Waste of time. read more

I called Gerardo at 8am and he was inspecting my heating unit by 1pm that day. He had a replacement battery in his van with him, and was super friendly and knowledgeable, as well as giving me a quote for what it would cost to replace the whole unit without trying to force the decision on me. Much appreciated! read more

These guys just came out and installed my mini split HVAC unit. Installation looks great, and the unit appears to do the job I need it to. I found their pricing to be very affordable, and was able to get this done on short notice. Will definitely be using these guys are any future installation work I may need. read more

Fantastic service, came and fixed AC unit, same day of call. Responsive and honest. Does not overcharge like some others out there. Nice, friendly service with a smile. read more

Gerado came to my rescue at 9:30pm this evening! He first recommended I turn off the AC for the night and he would come in the morning. He then texted me right after we hung up and offered to come this evening because it's so hot. He is very professional and honest, and my new go to guy for anything related to HVAC. I can't recommend him enough! read more

Our Nest thermostat had lost power and we couldn't turn the heat on. I called Westside HVAC and they answered right away, and were able to come out 20 minutes after I called which was amazing! He was nice, professional, and fixed it in about 15 minutes so our house is already warming up. Great job, and fast service! read more

Fast service. Came to fix my ac same day. Honest- fixed my ac wiring issue. Professional. A little expensive but worth it.

I was having intermittent issues with my thermostat and even though the issue wasn't present during the first visit, John and Gerardo made some adjustments to try to fix the issue. Unfortunately, the issue remained and I opted to have a Nest installed that I had purchased on my own. John was able to come back out two days later to install my Nest. My system needed some additional re-wiring since there was an interface module between the unit and the old thermostat. John did an excellent job - he was professional and on-time. He re-wired the system and removed the old thermostat and the interface module, and installed and setup my new Nest thermostat. Everything is working perfectly. I appreciate the quality service - would definitely recommend! read more

This is a very nice family-owned company. They offered reasonable rates, were responsive on the phone, and worked around our schedule to come out promptly. read more

These guys were awesome and fixed things other hvac pros could not. They installed new filters, fixed a broken motor on a zone damper AND fixed a leaking split unit. The split unit not only leaked water but also this green substance that stained my wall. These guys figured out it was because the copper inside wasn't properly covered. They totally fixed the issue. Would use again in a heartbeat!!! read more

Awesome job done by westside HVAC folks! On time and on the point. Lean and helpful! Thing like AC could easily skyrocket your budget etc but i got good advice good and rational explanation of what was going on and got the fix for my immediate problem. Keep it up! PS also i am glad these guys have all they need with them so no backnforth! read more

not recommended highly unprofessional people never showed up and did not call or text to inform me. Go somewhere else

Nice to find a family owned business that will not charge you an arm and a leg for its services. Geraldo is a pleasant and knowledgable person who came the next day of my call and was able to diagnose my problem efficiently. He did what was needed without trying to add additional costs. I will definitely recommend it. read more

T'was the week before Christmas and it's f'n freezing for LA.... after two other companies both canceled scheduled appointments to fix my wall heater in my very old, poorly insulated house, John came to my rescue an hour after I called and had my heater working within 20 minutes. I'm a 'tard for not calling Westside HVAC sooner. Looked like an easy fix to a simple problem that my untrained eyes could not figure out. No unnecessary hustling or wasting anybody's time. These guys will be getting all my hvac referrals from now on. read more

Gerardo runs a family business and it shows. He systematically analyzed my AC, gave me the options for repair/replacement. Diagnosed a hard to access leak and was clearly fully enabled to repair most any problem. I elected due to the age of my system to replace it, Gerardo searched out the options for the difficult placement of my air handler, and only offered me brands which were recognized as very reliable. Basically Gerardo is honest and will diagnose the problem without delay. He also agreed to do my installation the day I arrived back in town (Saturday) and did this rather difficult install in a single day. The unit runs perfectly and we are now comfortable! Prices were completely fair too. read more

Can't say enough good things about Westside HVAC. Had complete antiquated system replaced for upstairs and down. Price was competitive and reasonable. Installation was customized, prompt. extremely well done, and what a pleasant and courteous crew! The new system works great and truly appreciated during the recent "hot spell" in So. Cal. I have already referred a neighbor to Westside and encourage anyone needing HVAC work to give WESTSIDE a call. You won't be disappointed. read more

Everything has been easy and quick with Westside HVAC. From installation last year to a quick fix we needed just today. We literally called yesterday- a Friday afternoon- telling them that the AC was out (and if you're local, you know it's a scorcher this weekend) and they came Saturday morning! They are reasonably priced and when we installed, Gerardo, the owner, didn't try to up-sell us. He actually advised getting a wall unit for our bedroom since that's really what we needed, not some big fancy thing. We highly recommend Gerardo and Westside HVAC. read more

Gerardo and his son are good guys who can get the job done. We are grateful that they are willing to stand behind their work. They can do anything you need and they are reasonable too. They are the go to guys for our heating needs! read more

Highly recommend. Came quickly to evaluate why my furnace wasn't turning on, made the correct diagnosis (a bad circuit board). He ordered the necessary replacement on Monday and returned on time for our appointment on Wednesday. Plenty of heat now. And mind you this was for far less than an estimate I had gotten from a different, larger company who said I needed a lot more work done and who I now realize had likely ripped me off last summer when they fixed my A/C. From now on Westside HVAC and Gerardo are go to. read more

Excellent service. Called and came within an hour. Fixed quickly. Would recommend to friends and would call again!

Gerardo came same day to check out our concern about an HVAC duct. He did a comprehensive evaluation and gave us good advice. Great to work with a family-owned business. Thank you Gerardo. read more

I cannot say enough great things about this company. First of all, I have been an interior designer for 18 years- I deal with many vendors, contractors, sub contractors and service people. I was doing a complete remodel on my own guest house in West Hollywood. After calling probably 8 companies that did not answer when I called (was asked to leave message) and a few companies that would not do mini-split systems...I called Westside HVAC. My call was immediately returned and the service tech said he could be at my house for an estimate in 1 hour! Sure enough, he showed up on time and explained how they would install the new system and gave me an estimate. Another company had given me a $6500 estimate but Westside HVAC was considerably less for the same product. I approved it on a Tuesday and they installed it on Thursday!! I am switching from the HVAC guys I used for 5 years to Westside HVAC for all service appointments. They were honest, reliable, friendly. prompt and thorough! I would highly recommend this company!! read more

Owner Gerardo is super responsive. He summoned his crew right away, and together they worked speedily to fix my AC units. The repair cost was also reasonable. I'll be calling Gerardo from now on. read more

A friend recommended Gerardo to me, and he was great. Amicable, knowledgeable, and his team completed the whole job for a very reasonable price. These guys set up my central AC unit, and a wall mounted AC unit in my bedroom (so I don't have to cool the whole house when I'm sleeping). Gerardo came over and gave me the quote at 9am on Saturday, and the job was done by Wednesday afternoon. Could not recommend these guys more highly. read more

It was time to replace our furnace. I called Gerardo at Westside HVAC on Friday and he was able to come over on Saturday to give an estimate. He took all the time we needed to explain what our options were. He gave us an estimate and was able to schedule the installation for the following Tuesday. Gerardo was very professional and efficient at every step in the process. We can recommend him without reservation! Thank you Gerardo! read more

My 25 year old AC unit started leaking a couple of weeks ago. I called Gerardo based on the other reviews, and he came out immediately to see the problem. Because of the age of the unit and that it was rusted out, he replaced what i had with a new unit. Some alterations had to be made which he took care of and did an excellent job, very professional. read more