Shannon was professional and solved my furnace issue with a couple of questions and 29 years of…read moreexperience. Wish Willamette HVAC would have fixed this very basic issue one out of 3 visits they made. Wish I would have gone with Wilfert the first time. You have a customer for life.

We thought our 15 year old AC unit was a goner 2 years ago and after being quoted as needing a new…read moreone by one company I was referred to Wilfert by a neighbor so I called them for a second opinion. Shannon talked through our options with us : buy new (which was still cheaper through Wilfert than what the other company quoted us) or try to repair the current unit but it may not work and we still may have to buy a new unit anyways. We decided to try to fix the current AC since it was September and then the following Spring look at replacing it if necessary. Shannon was able to revive it and it has worked perfectly ever since. He came out and serviced it the next Spring and again this year and it's still working perfectly.....I will only use Wilfert from now on.

They are experts and found somethings wrong with our second HVAC unit which was upstairs in an…read moreattic area. They fixed it and now everything is working perfect. The house was fairly new, built ins 2018 and we never knew about the issues with the performance until they showed us. Very reasonable cost

Excellent customer service. I had initially considered converting to a heat pump for efficiency…read more Eric came, assessed our situation, and offered a few options. We came to the conclusion that upgrading wouldn't be worth it. A heat pump would require a new electrical panel, there were no incentives as I'm propane & not electric, and the duct work is not set up for AC. I wasn't pressured or upsold to a system that would be of no benefit to me but would have made them a tidy profit. We did however, decide that my 25 year old furnace was on it's last legs & needed to be replaced. An appropriate sized unit was chosen. The installers arrived on Monday and finished it in one day. There was a glitch in the exhaust plumbing that was discovered a few days later. I called and since it was late in the day, said that tomorrow would be OK. A technician was there in an hour. He called the office and told them it would take a couple of hours to fix. Once again, I said tomorrow would be OK as we have wood heat too. He got it all fixed then had to run off to another call. The thermostat wasn't working right and they sent someone all the way out to reprogram it. I couldn't ask for better service. Maybe I could have gotten a better price, I didn't check but for what they've done it was worth what I paid. Good solid company after the sale.

We've had them out to service our again heat pump twice. Up front about the work needed and prices…read more Recommended.

Billy Buckhannon came out 3 times last Winter to work on my furnace - the last time in March 2022…read more I only use my furnace when it's very cold as I have a gas fireplace. I turned on my furnace this year and it didn't work - again. So I called another company to look at my furnace this time. I was told that the ignitor put in last March was the wrong voltage - that it was an 80V instead of 120V. After doing some research I discovered that the 120V was the correct voltage because the furnace's board was replaced (by Billy) in December; otherwise the 80V would have been correct. Seemed like an honest mistake, so I called Billy to ask him to install the correct part. Instead of apologizing for installing the wrong part, he took no responsibility for the error. He said it was an honest mistake that he was given the wrong part. I agreed, but explained that I shouldn't have to pay for the same service again because he installed the wrong part and that he should make it right. By this time, he was SHOUTING at me over the phone that it wasn't his fault and that it was over the 30 day labor warranty. He was yelling at me and acting as though I was being unreasonable by asking him to install the correct part. He finally yelled that if it would "appease" me, I could send him the bill for the labor for the repairs and he would reimburse me for the labor. That I could send the wrong part that he installed back to the parts company as it was under warranty. By this time I told him I didn't like how he was speaking to me and hung up. It is inconceivable to me that an HVAC professional would install the wrong part and then become angry when asked to correct his mistake. I would recommend that you use another company if you need HVAC work and ensure that they stand by their work. People make mistakes, we all do, but how you react in those instances is a matter of character. Billy reacted poorly.

Here are the facts-…read more I requested to be called by the manager, and received an email from a customer service instead. No attempt to resolve my issue was made. I think this speaks volumes about the company. They closed my claim without finishing the repair or my knowledge. The service call record (as in the email below) indicates they looked at my right oven (I have a double oven), but it was the left oven with the issue. I was present when the service tech was there. He quickly diagnosed the issue (I believe he said it was a faulty ignition pan that was firing to early, and said he would need to order a new one). The truth is that this company has trouble following through with service calls. They've wasted enough of my time with Pro-serve, but I suggest you never let them start wasting yours. (email below) Dear Mr. Waters, Thank you for contacting us today. We apologize for the inconvenience and intend to clarify our records and the Home Warranty service procedures. Below is a copy of our records regarding our last visit to your home: **10/30 BM out-Went to home spoke w/ customer about gas smell. Found gas smell to be in right oven. BM found igniter works, it just takes about 15 to 20 seconds to ignite burner. No gas leak and oven works within specs. No deductible, no repairs needed at this time. If there are problems with the oven at this time, the procedure is to place a work order with your home warranty; and they will assign us or another company to diagnose the unit under warranty. Regarding parts being ordered that would be up to your warranty company in this case. We suggest you contact them for coverage inquiries. Our technician communicates findings to them, and they are responsible for discussing their options with you. I apologize if this is the case and recommend contacting them to inquire about your coverage and/or place a work order for the stove issue. At this time, in our end, this claim is closed with American Home Shield; if you would like a technician to inspect, diagnose and orders parts for this repair without a work order from your home warranty company, you would be responsible for any repair parts & labor charges. Either way we would be glad to assist you! You may contact our office via email or phone to schedule a retail visit or contact AHS and place a work order; then, they will dispatch us or other company that will contact you for scheduling a technician visit. Thank you, Sincerely, Countrywide ProServ, Inc.

Our washer is leaking, so I searched around Yelp on Appliance Repair for someone in the Hillsboro…read morearea, and landed on Proserv Portland. Upon calling them, I was shocked to hear that, while their address says Hillsboro, OR and the ad banner says serving Hillsboro, the lady on the phone told me that currently they do NOT serve the Hillsboro area! What a disappointment :-(! Benjamin

My heat went out just as the cold weather started. I called Jerry and told him I was working but…read morecould be home by 4:oopm that evening. Tony called from Tualatin about 4:15pm, he said he could be out to Beavercreek in about 45 minutes. He arrived right at 5:00. 2 hrs. later the failed part was replaced and we were warm again. The customer service, diligence in finding the problem, and craftsmanship, were better than a 5 star review. The value was unbelievable, I was thinking the cost would be 5 times what it was. I am a customer for life, and will refer to all. Scott D. Beavercreek

Called and got "voice mailbox full", went to their website and filled out their online form to be…read morecontacted and never heard from them (it's been 2.5 weeks). I guess they don't need my business, but they have my phone number and email information which is annoying

My wife & I recently purchased a 1955 house in Beaverton that came major issues with the electrical…read moresystem starting with the fact the house wasn't equipped with grounding which was a huge concern. We originally called them out to add the ground rods and they educated me on my entire system and I learned that the 100 a Edison fuse box wasn't sufficient enough to power my house after we removed the gas meter. Long story short we decided to have Falcon upgrade my 100 amp Edison fuse box to a 200 amp panel with with updated grounding system. Love the up front pricing, expertise & quality of work. Would recommend 10/10

Portland had a bad ice storm and we lost power; I froze. So I wanted to figure out a way to get…read moreheat during power outages for the future. Falcon was working on something else at my house, later on. The electrician said he could put an outlet into the furnace so I could plug in a generator. He came back and did the work. three years later, the furnace died, (not Falcon's fault), and an electrician came out to check the work of the company replacing it. He told me the outlet was the wrong kind and would not pass an inspection. They had to fix it so it would pass when the furnace was inspected. Not so cool.

Called and they came quickly got the job done very fast very friendly and knowledgeable. Would…read morerecommend and use again.

I called OMNI Electrical to rule out a suspected hazardous electrical problem with a 240 line to my…read moreclothes dryer. The phone was answered professionally and quickly, by a real human being. I explained the problem and my concerns briefly, and after consulting with an electrician, I was given an approximate time to expect an electrician the following day. The electrician called thirty minutes before the scheduled time, informed me he would be at my house in about a half-hour. He arrived, took off his shoes without having to be asked, given the current Coronavirus restrictions, he was already wearing a mask. The electrician was professional, knowledgeable, courteous, friendly, and efficient. I explained my concerns and he listened attentively, asking questions and told me what he would do to investigate the suspected problem. He welcomed me to observe and explained patiently and thoroughly what he was doing at each step, and thoroughly eliminated the possibility the problem was with the electrical system in my house. I HIGHLY and ENTHUSIASTICALLY recommend OMNI Electrical for any household electrical need. I have used them in the past and will definitely use them again.

We had Empire come out and install a mini split and condenser for a bedroom and couldn't be happier…read morewith the great work they did. They ran the electrical through the wall and under the house for minimal visibility. We also had them come out to service an older unit of ours. Again, great job and easy to work with. I highly recommend them!

empire came to our home to diagnose our furnace issue. The guy was super nice and spent 2 and a…read morehalf hours figuring out why it wasn't working and didn't even charge us for it! I recommend them to anyone in the area!