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    Wetzel's Pretzels

    2.6 (5 reviews)
    Open 10:00 am - 8:00 pm

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    5 months ago

    The pretzels never disappoint at the mall. I like the salty and also the sugary ones.

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    3 months ago

    It is overpriced and it was burnt. Also they didn't care about the terrible food quality.

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    2 years ago

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    Eric W.

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    1 year ago

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    2 years ago

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    Wetzel's Pretzels

    1.4(23 reviews)
    17.2 mi
    $

    Food safety handling needs to be taught to employees. After I ordered pretzel bites, my kiddos and…read moreI sat down to enjoy. It was then I realized the employee who served me was wearing gloves. The same gloves he used to hand roll the dough, touch all the appliances, cash register, handle the cash I paid with, and cards. Over the 10min of watching, he never once changed his gloves. He served easily 10 other customers all with the same gloves contaminated by the cash he handled, cards he touched and all the other things. You can't go from handling the cash register right into hand rolling dough. Change your gloves, wash your hands. On top of all that, the pretzel bites aren't that good. Last time eating there.

    We ordered a preset of 6 Pretzel Bite Dogs and added a few extra items. The food was good, but the…read morecustomer service really hurt the experience. The cashier (a young male employee) seemed annoyed from the start that we were placing multiple orders. After he entered everything, we realized we forgot to add one more item. Instead of being patient, his attitude changed and he repeatedly said "pay, pay," in a way that felt rude and uncomfortable almost like he assumed we weren't going to pay, even though we had just ordered a full meal. When I asked for ketchup, he pointed and said, "Look right there, there's no more ketchup," in a dismissive tone. It wasn't what he said, but how he said it. A simple, polite explanation would have been more professional. Again, the Pretzel Bite Dogs were good, but the cashier's attitude felt impatient and unwelcoming. I hope management works on customer service because the food deserves better.

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    Wetzel's Pretzels

    Wetzel's Pretzels - pretzels - Updated September 2026

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