I hate to say this because the food is good. You just have to wait 30 mins to an hour to get it!! I came to This Whataburger location after a night out and it took FOREVER to get a simple combo. read more

This place gets zero rating. My friend bit into her burger and pulled out a long piece of hair. Absolutely gross. Customer service was terrible as well. read more

This is my second and last visit to this Whataburger! The service is a joke. Both times I've visited here were the same crappy service and cold onion rings. The server came out with a burger that wasn't my order she took my table tent and said she would make sure I get the correct order, she didn't do that. After a 5 minute wait the next server came out yelling my order number with cold onion rings, I asked for hot ones she said sure. I ate my burger without onions rings, I had to go get them. I asked for my original receipt it was balled up to the side I hoped there was a place to do a survey but it's not so I have to do it here! This is the worst Whataburger I've been too. Never again read more

Bad restaurant compared to other Whataburgers (especially the one at Coit Rd & Campbell Rd). While the place is new and clean, you pay for it in money and service. All the menu items are slightly more expensive than other Whataburgers (at least compared to the usual Whataburger I go to). I ordered a pancake platter and sat down. A family behind me orders a bunch of stuff, including a pancake platter like myself, then they sit down. Five minutes later someone brings out their food, I just sit and wait. It didn't make sense that a family got their food before mine if they ordered after me, especially since they ordered the same thing as I did. I asked an employee if he could check on my food, he pointed to the kitchen and said "it's coming". Five minutes later, my food came out. It was the same quality as other Whataburger, but for some reason napkins and ketchup weren't included. I thought an employee would come by with the tray of condiments, but during the 20 minutes I was eating it didn't happen (so I just ate my meal with it). Skip this Whataburger, the others are better. Maybe go to Sonic or Taco Bell nearby if you want food in this area. read more

Decent burgers....it seems like it's going downhill though. The patties are kinda thin now and sloppily put together. I always have to ASK for fresh fries now otherwise I'm sadly greeted with stale, nasty, colds ones...blah! read more

The 2 time in a row that the drive-tru like takes over 30 minutes for just 2 breakfast sandwiches and a coffee (the coffee wasn't even fresh, it was lukewarm stale coffee). read more

Have been in line for 20 minutes, paid 18 minutes ago, guy comes to our window with the wrong order and was trying to remember which one was ours. Still waiting(-: not coming here again, whata burger service going DOWNN read more

I've tried this location several times & it never improves. Cheese never melted, bun always cold, fries cold/stale and it was 1:00 PM - I should have known when there was no one in line during lunch hours. For years, whether it's lunchtime or midnight the food is always cold, buns cold, cheese not melted and stale fries. I give up. read more

0 stars. I've never gotten an order correct here. They never want to fix it, and make me feel like I'm inconveniencing them when I ask them to fix it. read more

Yep, 4 stars. Is it 4 stars compared to a fancy burger joint? No. Is it 4 stars compared to Burger King, McDonalds, Wendy's and more importantly, In n Out Burger, YES! I was thrilled when In N Out came to town due to all the fuss. I've been there several times and always told myself that Whataburger is better and to me it is better. I'm so thrilled to finally have a Whataburger a mile from where I live. Now when it's 3am and I need something in my tummy I have an option other than Taco Bell. Yay! Welcome to the neighborhood Whataburger! My arteries thank you. read more

This place is fucking horrible the kids that work there don't know shit takes a 20 mins just to order and another for you to get your order they need to close this down this location is assssssssssss cheeks read more

i came here cause some of the reviewers said Whataburger was good... L-O-L mofo. burger is a big flabby thing that tastes like mustard, pickles and onion, and supermarket sliced cheese ... meat tastes like salted nothing. and the fries OMG...McDonalds called, they want their stolen shipment back. ... its like a orange version of McD with bigger bun size. ... Y-U-K PROS: its a big CONS: piece of shhh...tasteless burger. read more

The service here is friendly, fast, and efficient. Skip the long drive through line and have a real experience with a human. This is a place that cares about their customers and will brighten your day with a smile. Thank you to Rodney, Chris, and manager Jose for checking on me. It shows that this team takes pride in their work. read more

Trash service nothing else need to be said. Who they have taking order need to stay in the kitchen, you know just get rid of him.Just ridiculous with the type of person they have here who does nothing of the business garbage ridiculous employees get rid of this nonsense your customer service is poor. I don't want to curse but is just f-Ing terrible read more

The service is always slow and the food is lukewarm at best. Tonight, I hardly got any onion rings. I guess I should be glad they got the order right at all. This is by far the worst Whataburger I've frequented. read more

Whataburger - These are all of the onion rings in my medium order. - Burgers Near Me - Dallas, Texas

Workers did not use gloves or utensils to prepare food. Eating at the drive thru window. I left without food. Will not be back

Whataburger is a Texas tradition and has wonder food. Unfortunately with the dining room being closed the drive thru is doing robust business especially late nite early morning. At times they have outside help to speed up the process but very inconsistent. The employees are struggling to keep up and seem mad at everyone because they are busy. The food is suffering where they are cooking burgers way ahead of time resulting In burnt cold and dry patties. Cheese is not melted either. We also observed some of the employees not wearing gloves. Hopefully the drive thru will go back to normal when the dining room reopens that will allow better faster service and the food quality will go back to what we all are a custom too. read more

I have been in line for 23 minutes. That is way too long for fast food on my lunch break. It would be one thing if I could get started eating. Now I will be late getting back to work and I will have to stuff my face. They really need to get a better plan there. read more

Been coming here for years and never had a problem until recently. They get orders wrong, leave items off the orders and it takes forever. Very disappointed. It used to be a go-to fast food place for us but now we rather drive the extra time to another location. read more

Slow as duck and they do not care a bit! 10 minutes in drive thru before I could even place an order and three more minutes before the next car moved! Called and complained, unsurprisingly management doesn't care. The employees seemingly on drugs that cause slow reaction and careless behavior. It is disgusting customer service! DO BETTER. read more

I've tried this location several times & it never improves. Cheese never melted, bun always cold & stale-feeling. Manager! Please do something or In and Out will be my only fast food burger choice around here. read more

We have had the pleasure of eating at this Whataburger on a few occasions. The food takes me back to my younger years and is very tasty. I always have the Whataburger with cheese and wait for the nostagalia to kick in. Their fries are great too. Nearly everything on the menu is worthwhile and it is good for a late night stop after some adult beverages. Overall, you really cant go wrong with Whataburger if you are in the Addison area. read more

Usually the wait is totally worth it but in this case while there were three managers on duty, an empty B-Lane they failed to give us quality customer service, the African American women (A Manager) was taking orders like she had the life sucked out of her rudely. After getting our food and driving home I found out of 3 orders I made 2 were incorrect and missing items like the meat to the sandwich, I called spoke to that same women and she told me I was going to get a remake, When I got there I waited 30 more min in line, and that same manager came to the window with an attitude, remake was still wrong. read more

they served the coldest and hardest fries ive ever tasted in my life, as if they didnt want to do their job and make me what i ordered.

The burgers we just ordered wo the Monterey Jack Combo was awesome it was fresh hot and delicious so how to give their mouth

Ladarrion totally made our experience! He was professional and courteous. Hope management recognises him--he's the reason we'll be back!

Horrible and there were no negative numbers to choose from for a review because they would get a -2 can never get an order right and they could care less and you spend 15 minutes in line When there's only one car in front of you and you're the second car, then the order is wrong......you have to park your car go back in and wait an additional time and the manager says I'm sorry, Meanwhile the burger that was right that I left in the car is cold and not edible. I spent the time to call an 800 number and then they couldn't find my complaint. I did make a second attempt to call the one 800 number to provide the managers name I'm not sure this will do any good and I'm not sure Whataburger cares but it doesn't matter if you take the time to make each burger patty when you can't get an order right and it takes the same amount of time to come back in and get it corrected what good is your service. read more

They had someone tending to the second line outside similar to what Chick Fil A does during peak times. The burger was nicely made and the location was quick. Only thing was I didn't get any spicy ketchup because I forgot to ask and neither did the worker. Either way, one of the best whataburgers I've been to. read more

This place is getting worse and worse, the wait gets longer and the workers don't do shit, they are so slow !!!

Today we made stop to get something to eat after work the place was a clean environment! but Kevin the cashier was just awesome he had a smile on his was very friendly!! go work! i will be back thanks kevin for your great service!! read more

I've been compelled to write my first yelp ever... the manager working at this location tonight is awesome... this whataburger is awesome!

Parked in the drive thru. I already paid so at this point I have no more options. Been waiting 10 minutes with one car ahead of me.

Everyone loves Whataburger, so when you see one with only 2 1/2 stars, it should be a red flag. Fries always seem like they've been out a while, (brown and hard) and this evening the woman running the drive through acted totally put out I was even there. And they weren't busy at all at that time. Then they failed to include the gravy in the chicken strip box, and the strips also seem to have been in the fryer too long. It's convenient to my house, but I'm done with this location. read more

I always hated whataburger food. I have to say this was a good experience with the staff. They were on fire! The cleanliness, was lacking. The soda station was so messy I got grossed out. read more

It looked like a McDonald's clone but I was pleasantly surprised by the real food tasy Patty Melt. As a fast food burger joint it was pretty decent. read more

What a waste of a cheat meal!!! Pros: Spicy ketchup Cons: Long line, cold burger meat, and overcooked onion rings Never going back to this location! read more

Perfect 4AM stop after late night partying. Well.... at least that's what I thought at 4AM Saturday morning. But regardless Whataburger is my favorite fast food burger joint so I'll keep the review. read more

It's a Whataburger. I can't say it's any better or any worse than any other Whataburger, it just is. I enjoy their burgers in general, and this location is usually pretty good. Recently I ordered a Whataburger with cheese, lettuce, tomato, etc., standard, and a large fry. When I got home I opened it up and I had gotten a double, no cheese or any toppings, at which point I wasn't getting back in my car and driving back to complain. Really should not have to check things like this...not like there was a huge line or anything. The disappointment will haunt me for the rest of my life. read more

I wouldn't normally waste my time on reviewing a huge fast food chain....but this location has an awesome manager. The last two trips I've been he has had his employees give me free food due to the wait (which was only 5 minutes). I didn't even complain or have any reason to. Awesome customer service (and WAY better food) is why I'll keep hitting up WB for my late night munchie fix over other fast food places. read more

If you need a Whataburger fix, drive as far as you need to but avoid the Montfort location! Everytime I go to this location, I swear it will be the last. Today, I mean it!!! It is the most convenient for me but so poorly run that I can't do it any more. The wait (even when not crowded) is always epic. My order is usually wrong, cold or stale (or some combination of the three) and the management always seem to be busy talking to each other at one if the tables out front. I have never seen them take an interest in what is going on behind the counter. Today, I waited over 5 minutes at the drive thru speaker for someone to take my order or at least ask me to wait a few more minutes. With no one in front of me, and 10 cars behind, I finally drove around and went inside. So much for social distancing. End of gripe, and the end of my patronage of Whataburger. I guess this native Texan will have to get used to the In and Out around the corner. read more