One of the slowest locations I've been to. I've always loved Whataburger since I was a kid, but I feel like it doesn't taste the same at this place? I waited in my car for my order for about 15 minutes, when they gave me my cup for my drink the lid was not latched on very well and I almost spilled since i didn't notice it at first. The burger was not that good, very gross and soggy. Threw half of it away since I just couldn't finish it. Dunno if Whataburger is falling off or if it's just this location. read more

The slowest place EVER.. They made me wait 45 minutes and toook so many orders after... I would avoid it at all costs.. nobody wears gloves .. they just don't seem to care and it's sad. Poor management, older man that looks very confused... read more

Whataburger - 8 people doing nothing... - Burgers Near Me - Richmond, Texas

They got my order wrong twice and it took forever to get the wrong order. This location has the worst service that I have encountered at a Whataburger. I only come here because it's close to my house. Food runner had an attitude when I told her my order was wrong. Do better! I finally got my order and the wings were barely sauced. So unhappy!!!!!! read more

We have had incredibly good results going here late night! 3 visits, 3 perfect orders, and food has been served hot and fresh. Not a long wait either. Super friendly service ! read more

It was supposed to be a honey bbq chicken strip sandowhich but they only gave me one piece of toast and the strips. No honey or bbq or nothing. I WANT MY OTHER PIECE OF BREAD. read more

Whataburger - Burgers Near Me - Richmond, Texas

Quick service everything is fresh so I don't mind the wait over all nice clean eating and wait area. Drink station was clean could use a wipe down but I did come at lunch time so it's to be expected. read more

I'll never complain about convenience after a long day of errands, so curbside it was, but beware. If you're not careful, the app will lock you to the nearest location regardless of your direction. Not sure how long both people on the other side of me had been waiting, but they both had the look of someone that didn't expect to leave their vehicle. The wait wasn't too long and there was a mild mistake with my order, but those fries were fresh and a Sweet and Spicy can overturn a multitude of sins. read more

Have been giving them the benefit of the doubt but the curbside service was horrific today the sodas were dripping from the cup when they handed it to me, have you heard of wiping the excess off of the cup? Thank goodness they gave me napkins. Then the hash-browns were luke warm and it looked like one was half eaten before it was delivered to me. Not typical whataburger standards!!! The ambiance needs to improve the overall service and food quality! read more

Whataburger - let's see three and a quarter hashbrown stick when it's suppose to be four! - Burgers Near Me - Richmond, Texas

I wasn't a fan of the food here. The burger and fries were very mediocre. I didn't expect a lot with them being a fast food restaurant but I definitely thought I'd enjoy the food. I didn't. read more

Whataburger - Burgers Near Me - Richmond, Texas

Tried Whataburger for the first time while visiting Houston area! This location was a newer build and inside was very clean. Staff member working the register was younger and could have definitely spoken up more. Menu was straight forward and priced fairly. We got (2) Classic Whataburgers and shared a large fry for $15. The fries were more shoestring size while I really liked! The burger was bun heavy since we got single patty burgers. I loved that they had so many sauce options to choose from. While I'm happy we stopped out to try, the meal missed the mark on me wanting to come back for more next time we are in the area. read more

This Whataburger has to be the slowest fast food restaurant in this area. I don't know why it takes 20 minutes to get a burger and fries when there are literally only three other people in line. read more

If there was a 0 star it would be 0. I ordered a couple taquitos waited in line for 15 minutes before I paid then had to wait another 30 minutes. When I finally received the order it wasn't even right. Like how do you mess up sausage egg and cheese taquitos? They have all these people in there and can't do anything in a timely fashion or get order right. read more

This is the WORST Whataburger in the area. I've given multiple chances bc I live close but I'm just so over the horrible cold food. Looks like Stevie Wonder puts together the burgers. read more

Favorite burger joint. Been a Whataburger kid my whole life. Staff is on again off again.

This place always takes so long with the drive they orders. It doesn't make sense, no one has a sense of urgency whenever you go there.

Make sure u make time to wait in this line. It could be you and one other car and you will still get your food 30minutes later and cold. Fries are always soggy and cold. Make sure you check ur order before you leave because 9/10 something will be missing. Also employees should have a little more sense of urgency, as everytime I go there is always an employee messing around holding up the line. read more

Would someone please buy this location because it is regularly the worst Whataburger ever. Poor management. Who hands you a chocolate malt that looks and tastes like a vanilla shake? $8. . Poured down sink. Consistently, when I order a Whataburger jr from window, the buns are always cold. Like just grabbed a bun from cooler. keep driving...don't stop. read more

place is so gross they never clean. bunch of kids working here so the food tastes horrible and they always forget something. sucks that this is the closest whataburger to my house cause i've been boycotting because of this location :( read more

The service at this location is horrible. I just ordered fries and onion rings. I waited in the middle line for 10 minutes, only to receive cold food. Maybe I wouldn't be so upset if I didn't wait in the lobby for 30 minutes just a few nights ago. I will not be returning. read more

We've lived in the Aliana area for almost 10 years. In the last year, this Whataburger location has gone straight down to one star. It shouldn't even be referenced as a star. More like a pointing system. SMH Management: they lack every single bit of knowledge and professionalism needed to run a fast food restaurant. I've been to plenty Whataburger's in my time. Staff: They are a reflection of management. The problem... MANAGEMENT! This is coming from a family who's been frequent (curbside customers) for at the least, five to six times a week for years. read more

I understand they're very busy but this is the worst location I've ever been to. If you see the time stamp it's 3:59pm it is now 4:15pm and I'm still waiting on my meal!! Then a lady comes to the window and asks if I already paid and had my order wrong when she repeated it back to me!!! Seriously? You have that many people on your shift and there's still multiple people waiting on their order and the lady behind me has already got her meal before me!!!! Terrible terrible organization. Not organized at all. The manager should really be fired.. yes I said it! Still waiting. I'll update on when I actually receive my order. Shouldn't take 20 minutes. read more

Whataburger - Receipt - Burgers Near Me - Richmond, Texas

This new location opened up a few weeks ago so I decided to try it out and see if this location would be better than the other one in the area. Unfortunately it wasn't much better. Customer service is great but service could be faster. Came for a Honey Butter Chicken Biscuit and the drive thru and dine in were fairly busy but I expected the drive thru to move quicker than it did. When I got home my food was still hot, but the food didn't quite taste as it should. The hash browns tasted off and the biscuit wasn't as good as I've known it to be. I'll give them another try seeing as it's a new location but the food should taste the same no matter which location you visit. Three stars. read more

Whataburger - Honey Butter Chicken Biscuit w hash browns - Burgers Near Me - Richmond, Texas

We got our food from the drive thru. When we got home around 10 min away: fries were cold, cheese wasn't melted in the sandwiches, and the drink tasted funny. They gave us a Coke when it was suppose to be Sprite, so they took it back and gave us Sprite. We realized when we got home that they probably dumped out the coke and filled it with Sprite without rinsing the cup or getting a new cup. So we drank Sprite with a side of coke. Plus you could visually see the drink was darker than any Sprite I've seen. This location has a lot to improve on. read more

My order was wrong all the way around. Ordered a Double meat double cheese plain. Received mayonnaise. Double meat double cheese no mustard only mayonnaise. Received mustard ewwww!! Double meat double everything on it add jalapeños Received plain burger No happy at all the burgers were soggy. :( read more

Whataburger - The bread was soggy and the veggies did not look fresh. - Burgers Near Me - Richmond, Texas

This location is the worst place i ever been to ( consistently ) Customer service: 1/10 Food: 2/10 they always messing my order been 3 times, and the quality of the food is not the same as different location. Be alert around mid night around 12am ,the food will take around 30mins . If you dont have patience plear just take your money and go to somewhere else faster better and faster. read more

Whataburger - Burgers Near Me - Richmond, Texas

The service was great. It was our first time in Houston and to Whataburger. The lady in front was super friendly and give us veggies for our burgers. I enjoyed my Dr Pepper shake also read more

Everything the people gave 1 star for is 100% correct. It's just not getting worse for the wait times. They don't do like other places who tell you to pull up so they can keep the line moving. They're very young and the person who took my order through the drive thru talked fast and mumbled. I had to ask her to repeat it 3 times then she yelled dipping sauce. This place gets a lot of traffic and needs adult supervision with these young people. They goof off and no thank you or courtesy at all. I would not want my brand on this location. Do better! read more

Ordered food at 1:03pm. Paid for it at 1:11pm waiting with 9 other vehicles outside the take-out windows. Whataburger meal with sprite delivered at 1:22pm. Sandwich and fries were cold. Burger and fries were cold. Burger was over cooked and you could see through it (see picture). We won't be back. read more

Whataburger - Over cooked see thru burger - Burgers Near Me - Richmond, Texas

Fries cold, meat cold, bun stale. I'm tired of fast food restaurants cooking food ahead of it being ordered and not keeping it hot or even warm in most cases. Today the tomato and the meat were the same temperature. The service was fast and friendly and the restaurant was clean but none of that can be eaten! read more

so uhhh i got a real good story. the food eh but first thing i see when i walk in is the workers ordering food not them makin it. they take like 20 minutes and when its are turn i get mean muged. i look over to my right and i see a sweet tea containter being thumb fucked be the enployee. this guy had his finger all the way in my GODAMN SWEET TEA. THEN WHEN I ORDER A BACONBURGER THEY FORGET MY FUCKING BACKON. Fuck this dumb ass wataburger read more

I've gone to this location multiple times, and last time I decided to actually time the wait in the drive thru (wife said I was exaggerating when I said it's always a 30 minute wait, see picture below). To be fair, I'm not sure this is just this location, or a company thing because it's always a wait at any Whataburger these days. They really need to limit their menu, or stop calling themselves fast food. Here's what I'll say about the food. It was good. I had the bacon burger meal. My wife had the number 1: Whataburger which she concurred that the kitchen did a good job. The employees were friendly as well. So they do have positive traits to work from, but the wait for "fast food" is ridiculous. I'd be happy to try them again, and baring improvements, I'd leave another, more positive review. But right now, somethings got to give. read more

Whataburger - The amount of time we had to wait in the drive thru. - Burgers Near Me - Richmond, Texas

I really like Whataburger but this is the slowest one in the area I believe. The drive thru lanes are not organized in such a way that it's one lane. Some people may go from one lane and then others will go the other lane. Last time I came, I waited 20+ minutes because they forgot my order. Either some people ordering through the drive thru take their sweet time or the staff is taking their sweet time or it's both. After some wait, I took my business to Chick fil a nearby. read more

These people NEVER get the kids meal right. Whoever is working the drive thru handling kids meals needs better training. 3 times-- always missing items or or messing up the order. It's not that hard. Put the cookie or fruit in, put the milk in, add the cheese. Skip this place; they're slow and by the time you get out of here thinking you saved time being closer-- bella terra location would've had you back home already. read more

This is probably the worst whataburger I've been to. I would never review a fast food place besides the McDonalds in Tokyo's airport because that's the Michelin star of fast food and everybody should know. Please do more waste your time and money here. I promise anything you have at home is better than here. It takes soo long and everything taste like It's freezer burned. Just absolutely disgusting. Couldn't even finish my food because I felt so sick eating. I feel like I'm going to throw up writing this review. Don't go here. read more

I don't know why but this place needs more training. It is ridiculous that they promote the app but customers cannot use it when they want to because they do not know how to enter it in the system. It too soooooo long that the food was cold by the time I said forget it, just don't use the app. read more

Food takes forever , Drive through lines are even worse . Staff does not care about customer service at all . They don't care about online orders at all , I still wait 30 mins after I placed the online order . read more

This location is a disaster. Every time I have gone there something crazy happens. Tonight there was a twisty tie in my burger. I bit into it. I'm so grossed out. Y'all need to get it together, asap. I called the number repeatedly but there was no answer. It's way too late at night to make a second trip. I wish I could give this negative stars. I had to call the customer number in the app in order to get any help and still there was no specific timeframe. read more

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I asked them for no bacon and they put the biggest bacon on my salad I find this to be very disrespectful I had to throw my whole salad away I believe they did it on purpose because we told them twice no bacon and they confirmed I also had my drink spill on my couch because they didn't put the lid on all the way to seal it I would not recommend this location also they didn't have any ranch for my salad this place is terrible service please do better read more

Needs new management. I waited for 45 mins to get my order. They asked me what I ordered about 5 times and never come out with my food. There was 2-4 ppl also waiting. Some ordered after me, but all got their orders before me. I ordered two burgers and onion rings. read more

This location operates with zero speed and alacrity. If you have 45 minutes of your day that you'd love to waste waiting to order and then receive your food, then this is the place to go! When this place first opened I gave them the benefit of the doubt and chalked it up to new staff/grand opening kinks that needed to be worked out. Over a year later and they are operating as if everyone is still on orientation. At least 4 vehicles left the drive-thru before ordering, that's money they are losing. We have never once had a good experience here, and as Texans we are sad to say, we are finished and hopefully an In-&-Out gets built here soon! read more