Placed mobile online order and it worked very easily, simple quick to use. All the menu items easy to find & order easy to navigate throughout the app , you can order for your food to be ready right away or you can place a certain time for pick up. First time trying be honey chicken biscuit. It was amazing. I've gotten burgers here before and they always tasty and cook fresh to order. Looking forward to trying some of the other breakfast items. Be sure to sign up for the loyalty program they sent you a special treat on your birthday read more

Whataburger - Burgers Near Me - Tucson, Arizona

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Ordered a large onion rings with my meal and got less onion rings then if I had ordered a medium onion rings. It was depressing to see what I paid for and what I received. Ordered 11/01/25. Order # 2080670 read more

Whataburger - This is supposed to be a large onion rings - Burgers Near Me - Tucson, Arizona

Been here in the past and didn't have a pleasant experience at the drive-thru. Went here the other day for lunch to try again and was actually impressed with the staff being friendly also going above and beyond. Very welcoming and made my food fast hot and fresh. The inside was clean. They kept making sure that everything was good. Will be back. read more

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I waited for 6 minutes for someone to take my order, it wasn't busy at all. I also walked around trying to find a napkin and then waited up front to ask for some but nobody came to help. Pay attention read more

First time at this location. Still looks brand new. Staff were quick on ordering and delivery of food. Foods was very good and tasty. Employee came around a few times offering more ketchup napkins etc. Will be back! read more

Whataburger - Burgers Near Me - Tucson, Arizona

Love but sloooooooooooooooow. 30 minutes is kind of ridiculous. Not living up to the Whataburger expectations.

This review is forWhataburger#598, located at 435 W. Valencia Rd. I found more than one listing for Whataburger but neither gave an address, which I am now assuming is in the vain hope that dissatisfied customers which not wish to wrongly malign the Whataburger they didn't order from, so slink away without speaking of the horrors wrought upon them by the one they did place an order with. Let's be clear: the fault is partially mine. I knew going in that I have never once met a Whataburger order that was correct. However, my son wanted a burger and he always like the IDEA of Whataburger, even though results- varied as they are- are always odd. However, this order went far and beyond odd /not quite right. They failed to provide one single item on the order as it should be and not just in the small, easily changed details. We ordered for delivery so I cannot speak to the ambience or the customer service as far as placing the order. The customer service as far as assembling the order was gross negligence bordering on insanity. I can only hope this was because they are training new employees that have never met a hamburger or deep fryer before this order came in. Three items on our order were the Avocado Bacon burger on Texas Toast. Now, they did get all that I just mentioned right. I am not trying to say they got every aspect of the build wrong, just that not one single actual item was as it should be. The #6 Avocado Bacon Burger (Texas Toast, Monterey Jack Cheese, Bacon Slices, Avocado, Grilled Jalapenos, Jalapenos, Diced Onions, Creamy Pepper) came with lettuce on it. Not a huge deal! He's not allergic to it. The #6 Avocado Bacon Burger(Texas Toast, Monterey Jack Cheese, Bacon Slices, Avocado, Grilled Jalapenos, Lettuce, Creamy Pepper) said directly on the package, in little stickers, a promise that, as requested there were no tomatoes or onions on this burger and those stickers were lies! To make matters worse,he didn't get his lettuce. Well, hopefully they sorted out that dilemma for themselves, but they shouldn't have had to! The #6 Avocado Bacon Burger (Texas Toast, Monterey Jack Cheese, Bacon Slices, Avocado, Grilled Jalapenos, Tomato, Lettuce, Grilled Onions, Creamy Pepper) - which had no option for denying cheese altogether- was accompanied by a "special instruction". Or was it "request"? Whichever way they worded it, they left that box there for a purpose and I used it to very politely request, "Please do not put any cheese on this particular burger. Thank you so much." It had cheese on it. I can't eat cheese. Nor can I get Grubhub to let me report this terrible wrong. Yes, I could have looked up the number to the store and complained. I don't want the Texas Rangers after me for grumbling in semi-public settings, though. Also, again, I shouldn't have to. They should hire people that can read and follow directions! At least one per shift! Lastly we ordered: French Fries - Large, Spicy Ketchup. I did not force them to offer ketchup. They did it all on their own. Yet, they did not make good on that offer. Also, while the French Fries did not specify in the actual space I ordered them at that they would have some degree of warmth and be cooked enough to be brown enough to tell they were cooked, it is implied by North American social convention that such will be the case wherever French Fries are offered for sale, except in the case of people specifically ordering frozen for their own purposes. To be fair, the burgers- also cool to the touch - were quite tasty. If they had been warmer or, dare I dream, actually hot, then I could have scraped the cheese off of mine. Instead, I had to take a lot of probiotics and some allergy medicine as this is all the food I have right now. I would totally recommend the burger, if you can go to a Whataburger and order it fresh, so you'll be within burger-chucking distance of the employees who made it, just in case. (A joke. Please do not assault employees of Whataburger or, indeed, anywhere or anyone else). It has a great flavor profile! I can't recommend ordering meal(s) to be delivered. Just in case! read more

Whataburger - Proof that I am not lying about the order. - Burgers Near Me - Tucson, Arizona

Service was great! Alliset helped me with my app. She is very knowledgeable and professional. The food and service are great. Being able to customize my burger is a real plus! read more

Best experience I have had at a fast food place in years. We ordered a couple of the chile burgers, fries, a soft drink and a malt. The burgers are huge! I cannot finish one, so I saved half for later Fries were fresh and the malt was "to die for"... tasty and thick! Love Whataburger's malts! David, the man at the counter gave exceptional service. "Above and beyond". Not only was he pleasant, almost joyful, he did his job without issue. David followed up with us since we were eating in. We will definitely be back to this location, hopefully David will be working! read more

Only got 2 of 5 sandwiches. Had to go back twice to get everything and get it correct. Sweet tea wasn't sweet in the slightest. Patty melts and chicken sandwich didn't come on the correct bread. Workers were too busy singing happy birthday to help. Some workers were outside undressing, and speeding off in a Camaro or something. 11/10 about 10pm. 0 stars if I could. Screw this place. Not gonna even give the other locations the benefit of the doubt if they can be this mismanaged and poorly ran. read more

Every time I come to this location everyone is rude and don't even put condiments or napkins plus I had to wait 15min for my food is outrageous food not even fresh at that point never again showing to this location. read more

Whataburger needs to go nation wide, if not worldwide! Everybody needs to eat these burgers! They are huge!! They got the circumference of a personal pan pizza! And it's literally impossible not to finish one - too good to quit!! Breakfast all night long, burgers 24/7, friendly as can be employees, and you're surrounded by smiling patrons from wall to wall. I live in Minnesota but am considering relocating to somewhere with Whataburger straight up! read more

Whataburger - Juicy jr double is the perfect small meal! - Burgers Near Me - Tucson, Arizona

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***GET THE APPLE PIE!!!!!*** Awesome customer service The APPLE pie was soooo good!! My husband loved his burger and said it's better than in and out. He got a double no cheese, grilled onions. Fries and an iced tea. He was very VERY excited and happy. He's been trying to get me to try this place since we started on our road trip a week ago!! I got a #1 combo with a sprite... I don't share my husband's enthusiasm and wouldn't choose this over the "other guys", but he was just so dang happy and enjoyed it SOOO much that it made me happy too ;P But seriously, service really was top notch on our visit and the apple pie really REALLY is that good. Enjoy! read more

Whataburger - Drive up! - Burgers Near Me - Tucson, Arizona

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I came here to Whataburger in the morning around 630 to 7 AM. Whataburger is absolutely one of my favorite places to eat. I love the food I go there a little too much. But do not go in the morning and order burger and fries. I ordered burger and fries for myself, I can eat burgers anytime of the day; I love burgers, and I also ordered some breakfast food. The fries were stale and old the burger was a bit cold. This is not usual occurrence at Whataburger. No matter which Whataburger you go to in the city I've had great experiences at all of them. My advice is just; do not get burger and fries in the morning. read more

Whataburger - Front Entrance - Burgers Near Me - Tucson, Arizona

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Whataburger, if you haven't been there to get a delicious fresh hamburger, it's definitely a must. If you're looking for a place that is better than McDonald's, Burger King, Wendy's, or Carl's Jr.. You found your place. The fresh me to order hamburger is always juicy and delicious. All the added vegetables on the hamburgers art bakery added feature. Fries are always hot and ready. With the catch-up being the star of the show. The spicy ketchup is a definite must. This place is gnu so it's nice and clean and very welcome. The staff is very courteous and outgoing. Stop by and you won't be disappointed read more

So I Called and asked what hours they were open because it was a holiday and I was making a 30 min drive to come here ... they stated 24 hour drive though and dining room open until midnight. Well as I pulled up at 6:30pm all the employees are sitting outside smoking and eating they said they decided to close down for the day after just telling me they would be open and wasting my time and gas. I will definitely bring this up to corporate also thanks. read more

Horrible! Do not go here. What a waist of time. 20 minutes to get my order wrong and it couldn't have been more simple. How do you screw up a plain hamburger? You don't! You do it on purpose cause your a miserable potato of a human being. If you like throwing your money away then this is the place for you. read more

Whataburger - My receipt. - Burgers Near Me - Tucson, Arizona

Don't use their app. I waited 45 mins for food that never came. Customers came in after me and order from the counter and got food in 10 mins. I also couldn't get a refund? Never using the app again. Manager didn't know how to triage the issue. I've worked in customer service too. I know how it is. What a joke on how they handled the situation. If a customer comes up to the counter twice about their order with manners and nothing gets done and the next thing they see is customers coming in after them and getting their food first you'd be upset too. I walked out and called corporate. With my time wasted and my card still getting charged. Disappointed. Do better. read more

Took 30 minutes to get our food out. Also did not put any condiments. Food is cold and not fresh. Would not recommend. Employees are rude.

This Whataburger location has been serving quality food that is made fresh each order. They have great quality control because my orders are always accurate. The wait time is short, even during peak time periods. The staff are very friendly and professional! I can't say enough good things about this location... Definitely recommend for everyone to stop on in and get pampered with "above average quality customer read more

Whataburger - Open - Burgers Near Me - Tucson, Arizona

This place always looks clean. I will say that the lines get long here though. The staff here must be very patient. I've seen people take forever to order and the staff never loses their customer service face. I don't know how they do it read more

Terrible service! Inefficient service during peak hours. Inability to fulfill orders correctly. Young work force who don't have much of a work ethic and terrible customer service. read more

Worst customer service I've received ever. Told me they couldn't discount the stuff they already messed up and told me to jon said to come and get it remade then wouldn't remake it. DO NOT GO HERE. UNLESS YOU WANT A DRY WRONG BURGER. I'd give in 0 if I could. read more

Burgers weren't cooked fully , fries were old . They forgot some of our order and the girl was rude at the drive thru .

This generation has absolutely no customer service skills. Do better! It's not that hard to smile especially when the customer makes a joke. Keep your problems at home! If you don't like your job, find another one. read more

Went in through the drive thru like at 12 . I was exited to know there's something close to home bc i lived in SA TX. Pulled up to drive thru to have an encounter with the rudest order taker ever ! Kept saying " OK i heard you the first time anything else ?" I was taking my time bc my sister didn't know what she wanted.. i felt pressured the whole time ! And he was so rude to the point where i asked for a manager & manager said "this has happened before with him.. we will give him a write up do you want some cookies?" No honey i don't want no cookies i want you to fix his attitude and not talk to paying customers like that! Also both of my burgers were wrong but he heard me the first time right? Also when i pulled up to the window he came outside and just was staring At us the whole time and looking at us ugly!! Never felt violated in my life ! Anyways yeah they need to fix there management and order takers! Also give me my money back read more

Whataburger - a receipt for a restaurant - Burgers Near Me - Tucson, Arizona

No clue why people rant and rave about whataburger being a competitor to in n out. It cant even compete with wendys or carls junior. Dry burgers. Cafeteria grade food. Super average or below average at best. Not in a five guys or in n out leauge read more

Just went to Whataburger and Elliot provided such a wonderful customer service. I would highly recommend this location... Everyone was on point!! read more

I forgot to fill out my free whataburger survey so I thought I would give it here. My husband and I went 05/01/23 dine in. First, there was not anyone to take our order at the counter. Waited about 5 minutes before someone finally came to take our order. We wanted to use our mobile app for the rewards but the girl helping us couldn't figure it out! So she called someone to help her. Finally got our order, sat down. There was no other customers in the restaurant and all the tables were dirty! I couldn't believe it. I sat down and my husband got the drinks. The employee brought my order out first. I asked her if she could clean off the table. She put my food on the next table and cleaned our table with a antibacterial wipe! The smell was so strong! I asked her why she didn't get a regular dish towel but she said the manager has to get it. I asked her to dry it off and told her the smell was strong. Then I asked her to call the manager over. The manager came, I told her what happened and all she said was I'm sorry that's it! But that time I got my food, which was on the next table and my fries were cold. I couldn't eat at that point anymore because the small of that hand sip so I threw my burger and so did my husband. Never going back to that location! read more

GREAT CUSTOMER SERVICE !!! Marissa on drive throw took my order perfect ! definitely coming back her vibe is awesome