Great service! They listened to what I wanted, didn't try any heavy handed sales techniques (they even sold themselves out of two tires after assessing that I only needed two rather than 4) and had my car in and out in 45 minutes. Best experience with a tire place in a long time. read more

This place blows!! Up here from out of town and just needed to have a quick balance done on my 2 front tires. Guy said it'd be $35 total and I said ok cool. We then walked outside to my truck so he could get mileage on it and he saw that it had 35" tires on it. As soon as he saw that he said, "oh you have one of those? Yea.. it's going to cost more." I said, "what really? Back in LA it's like $10 a tire." And he said, "yea well this isn't LA." So I called Big O Tires and asked how much to balance 2 35" tires and they told me $15 a tire doesn't matter what size and we can do it right now. Went to Big O Tires and they helped me out wayy more then these dipshits would have. Should have listen to all the reviews about this place trying to hustle people cause it's definitely true. Piss off douche bag at Wheel Works! I'll never go to one of these locations nor a Firestone ever again since it's their sister company and will probably pull the same shit. read more

Thank you Wheel Works...I got a flat tire on my commute home..called them up at 6:17 pm on a Friday night before a holiday and asked if they could fix my tire...they told me to get there before 7 and they could, got there by 6:30 and they were able to fix my tire and send me off before 7...thank you so much!!! read more

Okay, I really don't like to give negative reviews, but when I get fired up, I feel people should know. I asked (assuming there would be no room for an oil change for my car) if there was availability on a Friday night at 4 pm. The person at the front desk said they were slow and definitely could work on my car, but said it would be done by 5pm. I had no problem with that. By 5:20, I hadn't heard anything so walked back only to find my car hadn't moved from the spot I parked it in. They say they can get everything done before closing in 30 minutes...I'm not so sure. Last time, they had grease all over my front seat and they took the cabin filter off and never put it back on. I had to go back and ask them to do it. I did not leave a negative review, simply assumed it was a bad day. However, today, I walk back in at 5:20 only to be told they will get to my car and it will be done tonight before closing. In the meantime, the gentleman was on the phone. When he got off the phone, it rang again and he started helping that customer, even while I'm standing in front of him. I feel like he should let that customer know he has a customer in front of him...but no, I had to wait...just be told they hadn't even started working on my car. read more

These guys are either dirty crooks or incompetent. My battery would not stay charged and everybody told me to make sure it wasn't the charging system/alternator. I made an appointment online here because it was easy and I could get in after work. They first tested my battery and said that it looked good. Then they went back to do further testing (at a rate of $25) and came back and told me it turns out that not only was my battery bad, but my alternator wasn't putting out any charge either. Oh, and they said my serpentine belt was cracked and needed to be replaced. I asked for a quote (about $750 out the door). And took my car to my dad. He encouraged me to have our regular mechanic take a look at it. My dad replaced the battery for me and I had our regular mechanic (Craig at AccuLine) test it out and all was good to go. He took a look at the serpentine belt as well and said that he would keep an eye on it in the future--but it was not ready to be replaced. Needless to say, I will never ever return to Wheel Works. read more

So just an update. We have not gone back to wheel works but more than a month has gone by, and our "unrepairable" tire, that was repaired by another company, is still on the car and just fine. It is driven every day and has even driven to LA and back. Just wanted to post this update.... read more

This place sucks. Came in at 9:10 for a patch on my tire. When we got there no one inside had to go and get someone. Asked the guy how long? He says " an hour or so come back at 10:30." So my boyfriend and i go to eat breakfast and come back at 10:35. The tire is still not done. Then he says" give it another 10-15 mins. It has almost been another hour and the tire is still not done. Never am i ever coming here. Doesnt take 2 hours... read more

i went to get my tires rotated. they told me that the tires which they installed were not the correct tires for the vehicle and that i needed to buy 4 new tires. read more

Probably the worst tire change I've ever been apart of. I bought two new rear tires which cost about $530 with installation. The tires and rims where partially covered with some sort of white sticky substance, which I've never dealt with before on prior tire installations. My primary concern when I brought my car in was the fact that the left rear tire had a slow leak which lost 10 psi every week. When I retrieved my car, the person behind the counter said "they made no mention of it". Did they even look for the leak? Can you go ask whoever "they" is? Lastly, I made a 1pm appointment and they didn't even start working on until much later. It took a little over two hours to replace the tires. Why even have appointments? read more

Once again Blake was the guy helping me out. My 2016 Ford Escape needed an oil change. I could feel that it was time and I guess these cars don't have the automatic oil symbol come on to tell me. I usually go to the drive-thru Chevron and they charge close to $80 for their synthetic oil and Im sitting in my SUV for at least an hour. No fun. Called Blake just to check on their pricing and I got told it would be $53 for the Synthetic they were running a special. I got scheduled in within 3 days and they worked on my car for a little over an hour while I hung out in their lobby. Everyone in here has been very nice. I have always had the pleasure of dealing with Blake. He is genuine and is very polite. Looks like my Camry may need new tires and I know where I am going too! Thanks Blake for being consistent with your service! read more

Everyone here seems nice and friendly enough. What costs them a star is the steep mark-up on parts that are just walked over from right next door (like almost three times what you would pay if you went and picked them up yourself). IF I return here, it will be just to take advantage of their website and email deals, and will balk at any extras. Be extremely wary of parts cost and any suggestive sell that may require more parts. read more

We bought our daughter a car a couple of months ago and we have had several problems with it and have become fairly regular customers lately! The whole crew at Wheel Works have been awesome! They have taken care of every detail with the car and we feel confident knowing our daughter is safe behind the wheel! You guys are the best! Thank you for everything!!!!! read more

wheel works has hooked me up! I had one bad experience with them in the past but it has been far outweighed by the help of the staff there. Derek has worked with my vehicle a few times with the other staff and they have gone above and beyond while on the job. I appreciate your quality service! read more

Bought tires 2 years ago with no problems. Went there today to get a nail pulled out and tire rotation. They said my tires are showing signs of ware and said they could not rotate tires or remove the nail in tire. All they wanted to do was sell me new tires. I will never go back again. I was going to replace my tires in another month or two, now I will go elswhere for my tire service, somewhere where they honor their words. read more

I find it unfortunate but necessary to write this review. So I will begin on a positive note. I found the customer service I received here exemplary. The manager has 'old school values' when it came to customer service. When the problems I had occurred(which will be listed below) she did everything she could to make make my experience be what it should be. The problem wasn't with the service, it was with the repair. I brought my car in for new brakes/rotors/pads. This was October 2018. When I drove the car to work in SF the next day, all of a sudden my brakes clamped down. Numerous visits and months went by and attempts to fix the problem continued to fail. So they finally sent my car to another Wheelworks, which couldn't repair the issue either. I finally had to file a claim with their administrative offices. This is where it got ugly. The first adjuster stated I could take my car to the local dealer (Chevy) she said they would arrange payment with the dealer and did not. The Chevy dealer couldn't get them to respond to him. I had to pay the $80.00 diagnostic fee. I had to fight 2 months to get that reimbursed. When I tired to get the repairs needed, I was sent to another adjuster, then the claims department manager, all of which BLEW ME OFF to this day. The issue was never resolved. The problem was: Wheelworks put the wrong sized rotors on my car. Because of this, the e-brake couldn't engage properly. So, they tightened all my cables so tight, the e-brake couldn't disengage. Which is still the problem. The only way I can avoid killing myself, which I am not exaggerating about, is to not use my e-brake at al, while I park on the uphill street of SF 5 days a week. Warranty of workmanship was not honored, and I have a broken car. WHICH can not be fixed because the main cable is no longer manufactured. Thank you Wheelworks, my neighborhood brake and tire specialists. read more

Don't let the coupons and smooth talking fool you. The manager and guys are really nice and reassuring, they must do really well at poker. They bluff and show no ignorance regarding all types of auto repair. I had several oil changes done...they reused my oil filter 2 out of 8 times I had the service performed. I mentioned it to the manager and he said they must have been rushing too much and skipped that part, if you leave the car, we can fix it. Just to let you know, I have a 2006 and 1998 vehicle, that have both been running fine. I had the scheduled maintenance done on one...they installed the WRONG spark plugs that caused the car to have really little power...mentioned it to the regional office and did not even get a response!!!!!!!!! Took the parts over to the dealership to verify the spark plug type, wires, and distributor cap, was told that this service pack was for a different model vehicle!!!!!!!!!!!! I am tired of the fake honesty and lack of attention to detail when it comes to something I rely on daily read more

Had my oil changed here. I have a BMW and chevron oilstop and penzoil quoted me $90 because I needed full synthetic. I found a coupon for this place and it ended up being $60. Done in an hour, new oil, new filter, and tires rotated. read more

The car showed a light in the dashboard showing a problem with the engine on a Saturday night, while on a road trip, 100 miles away from home. We could hear something boiling in the engine and terrible smell. We checked for auto repair nearby and we found this place open on Sunday. We called and they invited us to stop by so that they could check. It took them just one min to identify that there was almost no coolant left (on the phone they said it was probably the cooling system). They just said, "buy it next door and fill it up". Done. Problem solved, the light went off. Great understanding of the car and great people too. If I was from the area I would choose them as my usual. read more

Took my car here last minute after getting a flat and needed 2 new front tires for my vw cabrio-i called them, they were friendly on the phone and told me to come down anytime that day and they would help me. i went down a couple of hours later, and they gave me a handful of options along with pertinent information regarding the price and performance differences, and let me chose accordingly...no sneaky sales tactics, just good, honest information. took my keys and told me come back in an hour, and even called me before that hour was up to tell me my car was ready! tires feel great, and the car even drove better it seemed-as if they had given it a little extra care here and there-i don't know, but they did a great job, were quick and thourough, and honest and friendly. Hard to find it seems, being a woman-you really have to be careful where you go! but wheelworks is somewhere i will go to again, and they do more than just tires, they are a full service repair shop- read more

I have been a customer of Wheel Works since 1995, in SF. They have always treated me well. The most notable thing I've noticed about them is that everyone who has helped me has been so friendly and nice. It's as if they only hire happy people. They do a great job and sell great products. I trust them with every car I own. read more

I stopped at Wheel Works without an appointment and received help immediately - the kind of help where a service technician and the manager took the time to assess the situation and make a great recommendation. It was 100% fantastic customer service! read more

Called this afternoon at 4:30 and needed 2 tires and maybe an alignment. "Sure, bring it in" he said. Dropped it off at 5:00, they called me at 6:00. He said I didn't need an alignment. WOW, I didn't get taken advantage of. Guys at the front desk were friendly. Used my 25.00 off text message they send you if you spend 50.00 or more. I used the same text a different time when I bought a battery. Bravo for their customer service. read more

I've purchased tires for both of my cars from these guys and they are the best. They were fast, and the prices were good. In my experience, they go out of their way to give more than I expected. I will purchase all my tires here in the future, as well as oil changes. Friendly, courteous, fast and skilled, what more could I ask for. read more

Purchased 4 new tires. Paid what I was quoted and walked out the door an hour later. No problems or hassles. Great place. Will go again when I need new tires. read more

They are lucky that they even get one star for the service I received yesterday. I was in a bind yesterday afternoon. While driving down the street, someone who was driving next to me saw that there was metal coming out of my tire. It was about 515 pm and no other place besides Wheel works was open in Petaluma. I pulled in and waited about 15 minutes to talk to the gentleman at the counter. First of all I was never acknowledged while standing there by the person at the counter, he was busy having a personal conversation with another client and being quiet pleasant and friendly. I go up to the counter and ask for a new tire and the first thing he says " well we can't do it today but you can leave the car overnight and we can do it tomorrow". I mentioned that I had no way to get anywhere and I am from out of town and had other friends with me. He said " well that's too bad". Seriously???? He then told me that Pepboys in Rohnert park was open until later, however I may not get there on my tire. i asked him what else I can do and he said "good luck". He then then mentioned that 1 tire would cost me about $150, and then took another car in the bay after I was already outside.. I have never experienced this type of horrible customer service. My family and friends still live Petaluma even though I no longer live here, and will tell everyone I know to not set foot in this place. read more

Had my tires replaced here. Price was OK, but they kept trying to push premium breaks, premium disks, premium tires, etc on me. If I hadn't know otherwise, I would have been suckered into it. Friendly... but greasy sales men. 'Nuff said! read more

My daughter took her car there to have the charging system checked. They said she needed a new battery, alternator and serpentine belt. The estimate was somewhere around $700 for the alternator and battery. Knowing the car had just been serviced by my regular mechanic who would have definitely identified a bad serpentine belt, and that the battery and alternator rarely fail simultaneously, I was suspect of the diagnoses. I replaced the battery for her at a cost approximately 25% less than they quoted and had her take it to my mechanic to have the charging system checked. He said there were no problems with either it or the serpentine belt. My conclusion is they are either incompetent of dishonest. read more