Two words: UNPROFESSIONAL and DECEITFUL…read more I truly don't know where to begin. I despise writing a poor review for a locally-owned business, but after months of being led-on and ignored, I am writing this in hopes of saving someone else's precious time. My husband was in a car wreck in October 2025. The person who rear-ended him has terrible insurance, so we decided to file a claim through our insurance, Allstate. Capital City Collision provided us a quote that our insurance did not agree with. An Allstate negotiator went back and forth with the shop. Part of the issue was my husband's truck had after-market parts that were damaged. Our Allstate negotiator, Elizabeth, called us to confirm that she was able to get funds approved by her manager and they reached an agreement on pricing with the shop. A check for $2,207.66 was sent to the shop to start ordering parts. According to Allstate, the shop cashed the check on January 20th. It is now March 19th and the shop still has yet to reach out. I have tried calling the shop multiple times in the last two months. Each time I call, they answer and hang-up immediately. I tried giving them the benefit of the doubt, thinking maybe they are busy. I tried calling the shop today, and again, same situation: answer, then hang up. I thought to myself, "hmm... maybe they really are ignoring our calls?" So I waited 15 minutes and called back with a blocked number. What do you know... Catherine decided to pick up and answer this time! She kept me on hold for 9 minutes before taking me off hold and hanging up on me immediately. I called back, and a man answered. He transferred me up to Catherine, who kept me on hold for 4 minutes this time and hung up immediately. While I was on hold the second time, I received a text message saying they wouldn't do business with us. They ignored my text, asking when they planned on returning the check they cashed for $2,207.66. My husband and I have been trying to get his truck fixed since October 2025. It is now March 2026. I understand that our insurance was being difficult to work with... we were annoyed by Allstate, too! That being said, Capital City Collision could have rejected our business months ago, instead of stringing us along. Rather than sending this text message 5 months ago when this all started, they chose to dodge our calls and waste our time. Unprofessional does not even begin to describe their behavior. They were avoidant, deceptive, thieving, and rude.

Even though I did not use them due to distance they were quick to get back to me and had a very…read morereasonable estimate. Great customer service.

Totally happy with this business. Perfect results with honest people…read more After three bad paint job experiences, I was very hesitant to try again. I got seven estimates and none felt credible--I was ready to give up. Then I met Javier at Qualitek. I knew right away he was the real deal. His setup and confidence stood out, and I trusted him without needing a written contract. One week later, my truck was finished--absolutely perfect. The quality exceeded my expectations, and the price was exactly what he quoted. No surprises. Honest, skilled, and reliable. Highly recommended.

Cannot thank the guys at Qualitek enough. I am so happy to have my car back, but in a state that I…read moreforgot was even possible. My car looks better than it has in years, no exaggeration. Their team will set a reasonable turnaround, and not hold your car hostage for months while they extend deadlines. They somehow make feeling like having a car you've owned for a decade feel like you just stepped out of the lot of a dealership with new keys.

This is a lengthy review, so buckle up (ha...ha)…read more I initially sought out Autocraft because I needed to get some rear-end damage repaired on my Tesla (i.e. trunk replacement). They were booked out pretty far, but long story short, they ended up being able to move up my appointment (drop off) date a bit earlier than initially anticipated, which was great. The downside of this was that I was spending some time in San Angelo, TX (which was a couple hours' drive from this location, so that was kind of a pain. However, I got scheduled, and dropped the car off with Autocraft, and they hooked me up with a shuttle over to the Enterprise to pick up my rental. Cool. Everything is going smoothly so far. A note about the drop-off: Christian was the one doing the intake for the car, and he marked all the areas that they intended to remove/replace with a black grease pencil (which I have photos of, and will be attached to this review). Moving on... Over the next few weeks, there were some dealings back and forth between myself, Autocraft, and my insurance company, which was mostly just trying to get everything settled between the estimate, accepting the estimate, and getting the monies where it needed to be. BREAK--- Goodness, it's been 3 years and I completely forgot that I never finished this review... Hopefully I can pick up where I left off, if not, I'll sum it up. The general overview is: Autocraft overcharged my insurance (not my business, I guess), then did generally kind of sloppy work (which took forever), then tried to trick me with incorrect tint (first of all, they actually didn't even re-tint my small back windows after replacing them, and didn't tell me even though they knew I would have to make a two hour drive down there - trying to pull a fast one, so I had to fuss about that and make them get those windows re-tinted, which resulted in further delays and a total waste of time by me even having to make the drive there and back for nothing. Then, then ended up charging my insurance the $1k deductible AND ALSO taking payment from me, so in essence, collecting an EXTRA $1k, until I happened to catch on and had to fuss about that issue to be corrected as well. Then they played around and acted like they didn't have a way to return the funds (after taking their time trying to "figure out" what the discrepancy was), to finally cut me a check. On top of all of this, when I FINALLY went to pick up the car when it was allegedly ACTUALLY ready this time, the tint was still not correct (I had ceramic UV tint, they just got the same tint rating, but the cheap regular tint), there were some chips on my back glass (they acted like they had no idea what this was from - of course blaming it on the fact that they were already there before they started the work), the truck had a bit of misalignment - although it worked fine, it was a little off (and still is to this day). THEN, the finale, to add insult on top of all of the rest of the ~4-6 weeks that this took, when I picked the car up, by the time I got there (remember, two hour drive), it was late in the evening, and they were closing... They managed to poke a hole in my driver's side seat (I know EXACTLY what this was from - Christian specifically, but probably more of their staff, walk around with grease pencils in their back pockets, tip UP), and when I pointed this out, Christian blamed it on my husband (who got in the car for 30 seconds to move it and was wearing SOFT sweatpants with NO pockets on the back or any type of grommet or anything else. So that turned into another argument, and they finally agreed to replace the seat (still issues with this to this day as well), which resulted in... you guessed it... ANOTHER WASTED TRIP. I finally got my car back and just took it and left it alone because I was SO TIRED of dealing with these people and their shenanigans, it was RIDICULOUS! DO. NOT. RECOMMEND!!!!! I cannot express this enough!!!!! DO NOT TAKE YOUR CAR HERE FOR REPAIRS! If I could give ZERO stars, I WOULD!

Someone hit my parked car and I went to Autocraft to get a quote. The manager was super helpful and…read moreprovided cost effective options since I was paying out of pocket. The staff was super helpful and the technicians did a stellar job. I would recommend this shop!!! Thank you

Over a year ago, I had my car battery replaced at this shop. Recently, the battery went bad, but I…read morecouldn't find my receipt or any warranty paperwork. When I stopped by, Miguel actually remembered me and my car and he replaced the battery at no cost! You don't see that kind of honesty and customer service very often anymore. Highly recommend this place!

Had the pleasure of doing business with Miguel and his team earlier this month. It was nothing…read moreshort of a smooth, and helpful experience. I first brought in my car, and after the wonderful job they did I brought my girlfriend's car in as well. The whole team was very helpful and friendly throughout the whole process, and am very grateful to have visited Miguel and his team. Would greatly recommend this place to anyone, they do great and quick service.

Taking your car into the shop is never FUN. However, the crew at Caliber made it bearable. Hector…read morewas so friendly and he made sure I knew where my repairs were every step of the way. I never had to call and ask for an update, which is a first. They even finished a little early to match my timeline so I could get back into my truck. My truck was washed and detailed, and looked better than ever before. I cannot say enough good things about the professionalism of the team and experience I had here.

I needed repairs done after a minor fender-bender accident and Shelby location took my appointment,…read morethey also set up an enterprise appointment and pick-up for me. The repairs and rental vehicle were covered but the other driver's insurance company so the process was really simple by giving the claim number. Service at the front counter was very friendly, and repairs were quick (2 weeks) despite freezing temperatures for 2-3 days and the wrong headlight being sent and had to be re-ordered. I got my vehicle back like brand new, new bumper and headlight, vehicle vacuumed on the inside and washed on the outside. If I ever need repairs again I will go to Shelby location, let's hope that's not anytime soon though! Thanks Caliber!

Daughter's new 4Runner got nailed by a 2 minute hail storm on Christmas Day. Esteban at Dingz…read moreHappen got us in the next day and quickly made the hood look like new at a very affordable price. Highly recommend.

Words can't even describe how grateful I am to have a company like Dingz Happen exist in Austin,…read moreTX. I had an unfortunate mishap that happened to my Tesla which resulted in a nickel-size ding. I visited multiple PDR places in Austin, TX and most of them gave me an absurd quote estimate on getting this repaired. Let alone, it would've taken me almost 1-2 months just to get my car into the other place's facility. HOWEVER, Dingz Happen came and saved my life. First of all, Steven (owner) has such great customer service and was very quick and detailed with his response. He was able to get my 2023 Tesla Model Y in and fixed within 24-hours. Additionally, the technician named Gabe was also PHENOMENAL. Both of these people knew exactly what they were talking about and what they were doing. If there is ANYONE in the Austin area looking to get a dent/ding repaired, please don't look anywhere else but Dingz Happen. 10/10 recommend this to anyone!

I got a quote for my van to get repaired for $3,950.26. When they told us the van was ready, they…read moresent the final bill for $8,006.10. The only communication we had through them after dropping off the van was through email. They sent an email saying "(T)here was a little supplement after the disassembly of the vehicle nothing crazy, I will send an invoice once it's in reassembly stages." Later, the shop agreed to lowering the bill by $731.54 but said I need to pay in full to get my van back. After paying in full, they wanted us to sign a form saying we authorized the repairs. Since I did not authorize the repairs, I refused to sign the form. Since I would not sign the form, the shop refused to give me my van back until I called the Police and the Police made them give my van back. When the van was finally released to us, we could not drive it away. The van would not start because of a dead battery. The shop personnel said that they had to constantly jump start the van in order to move it around. Why would a repair shop knowingly release a vehicle with a dead battery? In addition, the backup camera on the van does not work after they replaced the back bumper with the camera. I don't trust taking my van back to them again to get the backup camera fixed. I have tried to reach out to Caliber Corporate office but I have not heard back from them and it has been 2 weeks.

I just had some repairs/body work on my BMWX5 after getting side swiped. My 2nd time in two years…read more@ the Dripping Springs location after a previous fender bender. Once again Caliber Collision did an incredible job. Not only is the work they do there unparalleled, but they have the kindest, most friendly staff who are helpful and knowledgeable. James helped me with my claim AND kept me informed on my repairs throughout. I never had to reach out to him, because he was always reaching out to ME. When I picked up my car I didn't even recognize it. It was cleaner and shinier than when I bought it. They detailed the inside as well. In addition the shop is immaculate. I will never take my car anywhere else and will recommend Caliber to everyone I know.

Unfortunately, I did not get to complete my service there because my car ended up being a total…read moreloss. However, the staff was really friendly and engaging and empathetic to my situation. Everyone was really nice and I would definitely consider them in the future if I need a good repair shop.

We unfortunately had a hit and run on our truck and went to get it fixed with Classic Collision. I…read moream baffled by the service we received! Every person we encountered was so incredibly nice and knowledgeable. We were told we would get an estimate through them and our insurance in about 3 days and then we could move forward on getting it fixed. In less than 24 HOURS we got the estimate and approval and our truck was already getting worked on! Full communication and updates were provided throughout the process! We were given a rough completion date and everything was done 9 DAYS ahead of time! I am still in awe with the whole process! Usually when you get hit and have to deal with everything afterwards it's stressful but nothing about this was! Thank you so much for being awesome!