This is the worst Wendy's in the city. Messed up our entire order, gave us drinks we didn't want…read morewith no ice and flat coke. No fries, no sauces, spicy nuggets instead of regular. Absolute incompetence, don't waste your time and drive to a different location.

This is not my favorite Wendy's location. My main issue is their consistent instances of not…read moremeeting customer service expectations. I've had interesting check ins with this location and neither of which were favorable. The first situation was when I submitted an online drive thru order and they required me, after waiting in line for 10 minutes, to go into the restaurant to fulfill my order. If you know anything about this location, the turn into this Wendy's isn't great. On the other end, the drive thru exits only to the main street. In order for me to go into the restaurant for that order, I had to exit the drive thru onto the busy main road and cross back into the establishment. Not only that, when arriving to the dining area, the staff was not very welcoming. The second instance of me eating here was not as appalling. The only thing they fell short on was not having any ice on a hot day. This was a minor inconvenience and things happen so I will not penalize them for that. The only saving grace this location had in my opinion was their food was well prepared and executed orders accurately. I gave this visit and recent history a 2/5 due to their inability to meet customer expectations and failure to complete online orders through their own system. For me, online orders are integral to the success of drive thru business due to the decrease in time to take orders. Not only that, it helps eliminate discrepancies in the ordering process. If a restaurant that offers mobile/online orders cannot deliver adequate service, they should train their staff more or they shouldn't have mobile orders at all.

Went through the drive-through placed my order "There was no one in front of me nor in the lot, " I…read moreordered the three-piece tenders "spicy dinner " wanted to get fries and coleslaw for 1st dinner. They said they were out of slaw , so I got a double order of fries with that dinner, and for the 2nd, I ordered a double portion of red beans and rice. Checked the bag, and it appeared as though everything was there, due to how they wrapped it up, but, of course, when I got home, no red beans and rice to be seen anywhere. Needless to say I will not be returning nor recommending anyone to go there. I wish I had read the reviews before I decided to stop there. I believe that their reputation from years ago is what drew me to try their chicken. I think it's really sad when the owner of a business puts the employees in the position to offer poor service due to minimal supplies or no supplies to fulfill customer demand. As for the drive-thru attendant he was 5 's he was very curious and respectful.

Terrible location. Roselawn never answers their phone & your orders always messed up. Stopped going…read moreinside. Would believe ordering online would make them get the order right since well people are paying more than in store for delivery app etc. Nope, they'll serve you undercooked chicken & undone small rice in a large cup with no red beans. yeah.. never order here. go to colerain or anywhere else. Even reading for that matter & no one likes readings location.

I took my autistic granddaughter on a dinner date. It's not always easy taking her out with all of…read moreher sensory issues. Today's dinner was a success!!! The cashier was amazing with her. The food was hot, fresh and delicious. The store was clean and the staff was friendly.

My milkshake had pieces of plastic in it from my container. I want my money back! Worst milkshake…read moreof my life

The cheese was also grabbed WITHOUT gloves. Just not in the video bc he was catching onto me. This…read morewas the first time I've ever seen these two people working and it was only them. What I saw was disgusting and glad they made my food with gloves. But was it because I was watching them ? You never know what is bejng done to your food.

Not happy to receive two cheese coneys with onion and mustard. There were more onions than chili. I…read moream not very pleased about this.

Why are they going to tell me there's no carmal drizzle when I asked for extra then the next carmal…read morefrappe comes out and there's Carmel drizzle on it ridiculous lied straight to my face!

Waiting for over 20 mins never took my order at window . Was basically ignored ! SMHhread more

I tried to cancel a pick up order , they told me you don't get money back there is no way to cancel…read moreon the app I picked delivery but for some reason like a few minutes ago the app was not working, because they're on the app watching everything you do so I'll file complaint and get my 13.08 back on my card . God help us these ppl in other places are despicable in this stealing .this first time I used this shyt I'm not to happy at all. Mortified.

That place is NASTY! The place smells of old greasy wood and fish water! The bathroom was so dirty…read moreand disgusting. The sink had the most heaviest film or scratched up at the bottom of the sink after you wash your hands, the didn't feel clean. The floor was nasty the toilet had BM all around the back of the rim. It was just totally nasty. Some type of little fly bug was in there. The fish was greasy and it was not hot. The coleslaw used to be delicious even that had changed. They need to shut that whole place down the dining area where you eat this afternoon was nasty as well. You look at the floor. The floor is horrible. Look like it hadn't been cleaned in god knows how long they need to shut that whole place down and remodel it. The guy who waited on me was nice, but the guy last month was mad at the world not friendly and act as if he could answer my questions concerning the meals! I ordered country style @ the drive thru at that time and it was Hot! Seems like the drive thru has the best service!

The only reason I only have it was a 4, because the consistency of the rigatoni was not the same…read more Some bites were too undercooked and bites that were perfect. Service was fast. The Alfredo bowl was delicious, according to my daughter. She's not even a pasta fan.

I have been eating here a lot recently due to the three cheese mac and cheese coming back into…read morerotation .. .but after my last visit - I do not think I will be back . I spent 17.99 just for all my food to be inedible. Meatballs were ice cold, the three cheese mac and cheese was dry like it had been sitting out all night and ice cold. - it was not the gooey deliciousness i've had the past few visits. I also got a side of mac which was as disappointing as the entree. The service is hit or miss - sometimes the staff is nice and sometimes you can tell they don't want to be there. It's always busy tho and I am not sure why because I haven't found any of their full time menu dishes appealing.

Very courteous and thoughtful, great attitude team members this morning who were kind so early in…read morethe morning and careful to get my order right. I appreciate what you do. You set the mood for a good day and that is worth more than the food I paid for. Thank you again!

Service was horrible. The drive thru order taker was very rude. I was not greeted, no words were…read morereturned by the young lady. Not even when I said, thank you. The drive thru gives me anxiety because of the way you have to pull on out of their drive thru. The lighting is not good on the entrance side of the building. The Big Mac was pretty, but it was cold.