After issues Elite Car Outlet of Elmhurst IL…read more Made the situation right and issued a full refund. Apologies where made and I will write it off as a mistake made and lessons learned. Thank you everyone for the help.

This Dealer sold me a 2016 limited platinum van... when I try to insure the van it is actually a…read more2014 base model with none of the features it's supposed to have... Dealer was not helpful!! Dennis is a fraud also Ilegally sold me the car on Sunday I was not aware that was Ilegal until today...

Everything was great, but I have to mention Iryna, who helped us choose our car. She demonstrated…read moretremendous professionalism in her efforts to find the perfect vehicle for us; she listened to our preferences, suggested options, explained every little detail about the cars, and assisted with all the paperwork. We left very happy with a fantastic new car! Thank you, Iryna, for your immense professionalism, kindness, and the personal care you show your clients! We are absolutely delighted!

A little over a month ago, I left Elmhurst Toyota a one-star review after a frustrating experience…read more I never expected I'd be coming back to write this review, but I'm genuinely grateful that I am. What happened next completely changed my opinion of the dealership and showed me why Elmhurst Toyota has earned such an outstanding reputation. After calling the dealership twice for an out-the-door price on a 2026 Toyota RAV4 XLE Premium, I was told someone would call me back. Unfortunately, that never happened, and I was ready to take my business elsewhere. The very next day, I received a call from Joe, one of the sales managers. From our first conversation, it was clear that Joe genuinely wanted to make things right. He took the time to understand what had happened, looked into the situation himself, acknowledged that the dealership had made a mistake, and sincerely apologized. That level of accountability is rare, and it immediately changed my perspective. The RAV4 I wanted simply wasn't available anywhere. The exact model, color, and options I wanted couldn't be found. Rather than asking me to settle for something else, Joe got to work. He stayed persistent and ultimately made it possible for me to order the exact vehicle I wanted, something I honestly didn't think was possible. Over the next month, Joe called or texted me regularly with updates, so I never once had to wonder where things stood. He kept every promise he made and completely transformed what had started as a disappointing experience into one that exceeded every expectation. When Joe called to tell me my RAV4 had arrived, much sooner than I expected, I couldn't wait to pick it up. Melissa from Sales made delivery day unforgettable. Before I even arrived, she sent me videos of my new RAV4, making the excitement feel real long before I walked through the doors. When I got there, my car was waiting with a bow on it. This was my very first brand-new car, and you only get that experience once. Melissa made sure it was every bit as special as I had imagined. She was warm, genuine, and incredibly kind. Within minutes, I felt like I had known her for years. She never pressured me into purchasing anything beyond what fit my needs or budget, and she made the entire process feel easy and enjoyable. Then I met Andrés, Product Specialist "Genius". As a fifth-grade teacher, I appreciate great teaching, and Andrés was exceptional. He patiently walked me through every feature of my RAV4, answered every question without making me feel rushed, and even continued helping me after I brought my car home. His patience and kindness turned what could have been overwhelming into something I genuinely enjoyed. Finally, there was Jack in Finance. If you've ever dreaded the finance office at a dealership, Jack will change your expectations. He was friendly, honest, and refreshingly low pressure. He took the time to explain everything clearly and helped me choose what was right for me, not what would simply cost more. Looking back, what stands out most isn't that Elmhurst Toyota corrected a mistake. It's how they chose to correct it. Every person I worked with shared the same professionalism, kindness, and genuine desire to help. That tells me this isn't about one exceptional employee. It's about a dealership whose culture is built around taking care of its customers. Before shopping for my RAV4, I spent a lot of time researching Toyota dealerships, and Elmhurst Toyota consistently came highly recommended. After this experience, I can honestly say they have earned every bit of that reputation. I live in Naperville, and Elmhurst Toyota is not the closest dealership to my home. That no longer matters. I'll gladly make the drive for every service appointment, and when it's time for my next Toyota, I already know where I'll be going. Thank you, Joe, Melissa, Andrés, and Jack. You didn't just earn a five-star review. You earned my trust, my future business, and my sincere gratitude. Thank you for making my first brand-new car an experience I'll never forget.

I had an absolutely fantastic experience at Napleton Acura! From start to finish, everything was…read moreseamless and welcoming. A huge shoutout to Wilson Quiñones--he was incredible to work with. He was knowledgeable, patient, and made the entire process feel easy and stress-free. You can tell he genuinely cares about his customers and goes above and beyond to make sure you're taken care of. I also have to mention Megan from the BDC department. Her cute video reminder about my appointment was such a nice, personal touch--it really stood out and made me feel valued even before I walked through the door. And I absolutely love my new 2026 Acura ADX--it's everything I wanted and more! Overall, top-tier customer service and a great team. Highly recommend Napleton Acura to anyone looking for a smooth and enjoyable car-buying experience!

I purchased a $15,000 used car from Ed Napleton Acura in Elmhurst on July 24. The sales experience…read moreitself started out well. I worked with Danny, who was pleasant to deal with, and we had a reasonable negotiation. Sales manager Chris became involved at the final stage and we agreed on the price. Earlier in the process, I had specifically told Danny that I did not want any additional warranties, protection packages, or services added to a six-year-old used vehicle. He acknowledged that. The one extra they would not remove was approximately $500 for wheel locks, which I was told were standard on used vehicles on their lot. Considering wheel locks can be purchased for a fraction of that price, I wasn't thrilled, but I understood the dealership wanted to make some additional margin and accepted it as part of the deal. My mistake was assuming that, after agreeing on the price and declining additional products, the paperwork would reflect what we had agreed to. Even though I was paying cash, I still had to go through the Finance office to complete the transaction. Only after I got home and reviewed the paperwork carefully did I discover that an additional $375 had been added for "windshield protection" -- something I had not requested and had specifically said I did not want. When I returned the next day to pick up the vehicle, I immediately raised this with Danny and Chris. Both acknowledged the issue and, in fact, told me they didn't know what the charge was for and that they would get me a refund. That was four weeks ago. Despite multiple phone calls and follow-ups, I still have not received the promised $375 refund. The disappointing part is that this was completely avoidable. Danny was pleasant to work with, the negotiation was reasonable, and I was happy with the purchase. But adding a $375 product after I had specifically declined additional services, then acknowledging the problem and promising a refund that still hasn't arrived four weeks later, has completely changed my opinion of the dealership. My advice to anyone buying a vehicle here: carefully review every single line of the final paperwork before you sign or pay, regardless of what you believe was agreed with the salesperson or sales manager. Aug 27 As an update the matter was resolved with the dealership and I did receive a refund.

**Update July 2026: Joe Svoboda has once again delivered an outstanding experience! He helped me…read morefind an exciting vehicle, and the entire process was nothing short of exceptional. From finding the right car to making sure every detail was handled perfectly, Joe went above and beyond. He stayed well past his regular hours to ensure everything was executed smoothly. I was only able to arrive after work to pick up my vehicle and his associate Mariela also stayed late to give me a thorough, personalized walkthrough of all the car's amazing features and technology. Their patience, professionalism, and genuine excitement made the delivery feel truly special. I've worked with many dealerships and sales professionals over the years, but Joe consistently stands out. He creates an elevated, personalized experience every single time and makes you feel like a truly valued customer. I couldn't be more thrilled with my beautiful new 840. Big thank you for another exceptional experience! **Original review April 2025: We had the most incredible experience from start to finish... Joe Svoboda ensured a flawless transaction for us on a very special vehicle with stunning red seats! Moreover, he went above and beyond to bring the red bow to our house (on his own time!) to deliver the extra special surprise... He also took the time to answer questions and customize all the options/settings to perfection. I've been a loyal customer for years and have generally had a great experience with the brand, but Joe exceeded each and every expectation. Thank you - we are very grateful!

Recently purchased wheel emblems from BMW of Elmhurst and waited about a week for shipping. When…read morethe order arrived, only one emblem was included, despite the product listing clearly showing four emblems. The listing was extremely misleading. What I received did not appear new, came with no original packaging, and looked like it had been torn off from another surface. This is not what I expect when ordering parts from an authorized BMW dealership. Buyer beware.

This review is based solely off of the pricing regarding my experience at Honda on Grand. I needed…read moremy 2017 Civics rear brake pads, rear rotors, and brake fluid flushed/replaced. The total cost was $963.83. This price feels very. $699.03 for parts/labor on brake pads/rotors and $199.95 to replace and flush brake fluid. DOT 3, the fluid used for the braking system, is roughly $12 a bottle and filters are $8. I was charged $199.95 for parts/labor. Flushing the brake lines, refilling it and bleeding them is a simple job and has no business being priced like this. Ridiculous. Brake pads and rotors. Charged $128.60 PER DISK. OEM on Hondas website is $88.58. So that's about a 30% markup. You get the picture. I am being overcharged. Unfortunately, the labor price seems consistent with normal dealership chicanery, albeit still too expensive for the service. A full brake pad and rotor service would make this current labor price make sense; however, it was only the rear of the car. Labor is $230/hr. I would not recommend going here due to pricing. I would like to see at least a third of the cost refunded.

Absolute NIGHTMARE buying experience. False advertising, disrespectful communication,…read moreuntrustworthy, negligent lies about the warranty my car came with. Save yourself and go elsewhere. They advertised a Honda CERTIFIED odyssey, but upon test driving it there was an audible mechanical issue with the brakes (on this so-called certified vehicle) and the car had not been detailed. They agreed to replace the brakes and rotors, so I came back the next day hoping to purchase. They rushed it out of service when I arrived but when I test drove again it now needed an alignment. They agreed to complete the alignment but said they don't do detailing in house, so I just asked that someone wipe away the crayon and spills from the third row. The sales guy assured me this could be done, so we proceeded with the sale. When I finally received the car, no one had even looked in the third row, so I had to clean that out myself, I didn't have time to argue with them because I was already late to pick up my kids from camp. NEGLIGENT Lies: During the sale, the salesman explained the certified car to come with an extended warranty with the drive train covered until 2030 and a bumper to bumper for 2 years. He refused to provide any documentation, saying Finance would give that to me. Finance says no, that's sales. Days later I call Honda Corporate, because I'm not even sure if there really IS a warranty, and they tell me yes, there is but it's the opposite as was explained to me. Only 2 more years on the drivetrain, not the 4 I was sold on. NIGHTMARE and DISRESPECTFUL COMMUNICATION: Within 24 hours of driving it off the lot, I used the defrost briefly and the windshield developed 2 cracks. I reached out to my sales guy and he said "bring it in and we'll take a look at it and resolve it if it's a problem" I asked for more assurances before I drove an hour out there, but he ghosted the rest of my messages. They took my car on a Friday morning, I waited in suburbs all day to hear if I could pick it up, but their phone system is Kafkaesque and it's impossible to reach the service dept. Saturday went by with NO information. When I finally reached someone in service on Saturday afternoon they said they weren't working on the car, it had to be handled by sales. I finally got a sales manager on the phone, and he said maybe it would be done on Monday or may not until Wednesday. I asked for an update on Monday and he was belligerent saying that would be a waste of his time to call and give me an update if it wasn't done. On Monday it was finished, no call from the manager, just a text from service. I reached out to my salesman asking them to bring the car to me and swap the loaner. He happily agreed, and then ghosted me for another 24 hours. When I finally got him to respond again, he didn't seem to know which car we were talking about. On Wednesday someone finally brought the car to me with no notice, so I wasn't home when they arrived. They replaced the windshield, but the car was returned to me with another piece of the passenger window shaking loose. I sent a message with photos asking for a manager to call me about this, and now it's the next day and I'm still waiting for a call. This is the most money I've ever spent on a car, I'm a busy mom of 3, during the summmer! And we are a one car family. This experience has been a NIGHTMARE that won't end.

I visited the Elmhurst dealership on 07/18/2026 and had a concerning interaction with an individual…read morewho identified himself as the service manager. Despite my scheduled appointment, he refused to assist with the issue and stated that he was overbooked and sending customers home. He also refused to provide his name and approached me in a manner that felt threatening. Because he would not identify himself, I took a photo for documentation. Based on his conduct, I do not believe he should be working with the public and should be disciplined appropriately. After the incident, I went to the Elmhurst Police Department to report and discuss the matter.

I just bought a New Kia Telluride last Friday, and I want to say that I'm more than happy with all…read morethe staff at Napleton Kia of Elmurst who helped me with the purchase of my vehicle.  Jose in sales was very helpful from start to finish, and Marco in financing answered all the questions that I had. The managers are professional and always making sure that we, as customers received good service and attention.  I'm recommending this dealer to friends and family 10/10.

I just bought a New Kia Telluride last Friday, and I want to say that I'm more than happy with all…read morethe staff at Napleton Kia of Elmurst who helped me with the purchase of my vehicle. Jose in sales was very helpful from start to finish, and Marco in financing answered all the questions that I had. The managers are professional and always making sure that we, as customers received good service and attention. I'm recommending this dealer to friends and family 10/10.

Here is the revised Option 1 with that interaction seamlessly integrated:…read moreAvoid this dealership at all costs. I made an 11:30 AM appointment to look at a Kia Carnival SX in Ceramic Silver, but when I arrived, the car wasn't ready and I was forced to wait 30 minutes just for them to bring it around. After test driving with Lance, I was ready to buy. Their website listed the vehicle at $48k--significantly lower than the $50k-$51k market average. However, this turned out to be a classic bait-and-switch; that price only applied if you qualified for every single stackable discount (loyalty, military, etc.), which was incredibly misleading. When I tried to negotiate, they initially refused. I walked out, only for them to magically meet my price after "checking with the manager." We shook hands on the deal, and I explicitly re-confirmed the 2.9% APR based on my top-tier credit score after agreeing on the price. The final straw came in the finance office. When reviewing the final paperwork, I noticed the interest rate line was missing. When I asked the finance guy to confirm the 2.9% APR, he casually informed me it was actually around 6.8%. When I called him out, he blatantly lied and said, "We told you about the APR," before claiming I had to choose between the price discount or the promotional rate--something never mentioned during negotiations. They kept me there for nearly four hours, clearly trying to wear me down into signing a bad deal. They are disingenuous, manipulative, and completely untrustworthy.

Great experience at Wilkins Hyundai. If you are considering Hyundai in your car search, this is a…read moregreat dealership to visit. Our salesman was Patrick Thilberg. Very knowledgeable and excellent at communication. If you decide to visit, ask for Pat. You won't be disappointed!

About a month ago I had scheduled an oil change and tire rotation on my 2025 Mazda cx90 , before I…read morewent to the dealer I decided to mark the back tires with chalk to see if they really did a tire rotation , after an hour and 20 minutes they said the car is ready so I paid for the oil change and tire rotation , when I checked the tires , surprised ! The back tires were still in the back so I complained to the service guy and he asked me how do you know? I said because I marked the back tires and he did not question me at all and gave me the refund for the tire rotation charge saying that the mechanic probably had forgot to do it , at this point I didn't know if they did the oil change or not , so I don't trust this place no more .

Whoever the Parts guy (@ 1:30pm 3/23/26) that was attending the counter... Top notch, friendly…read moreservice. Thanks again.

My sales guy was very nice and helpful but the Manager at the time 5/4/2026 was not a pleasant…read moreperson. I bought a work van from this dealer and about 10miles after leaving with it the check engine light came on. Long story short they said they would fix it and then they never did. I live 3hrs away and they ran me thru hoops. I ended up paying for the repair out of my own pocket. Wouldn't buy anything from them ever again unfortunately. The issue with my vehicle was clearly know and they just cleared the check engine light before putting it on the sales lot.

For me, this was a fairly painless car buying experience. Of several dealerships we looked at, this…read morewas the first one to contact us and had all the cars we were looking at online in stock. The show room was large and complete with a good number of cars and a nice seating area to wait. The staff was quick to pull up the model we were looking at after we arrived for our appointment and the salesperson was very knowledgable about all the features of the car. We were not pressured to buy and were presented with all the add on options, but they were not pushy about buying a ton of extra things we didn't need. Filling out paperwork went pretty smooth and quickly and all the different warranty options were presented, and again we were not pressured into buying lots of extra things we didn't need. Overall, I'd come here again in the future if I'm looking for another car. I appreciate how smoothly the car buying experience went, and how prices were quite competitive to start -- avoiding a lengthy bargaining process.

I went to Wilkins Hyundai nervous about picking out and spending a lot of money on a car. What I…read moregot was a calm, pressure free experience. I picked out the car that I wanted to see online. When I got there Cory was there to greet us and we were test driving the car within minutes. The buying experience was simplified and easy. I got more for my trade in than I thought I would. Everything was straight forward and the only waiting we did was for the paperwork to be prepared and getting my car ready. I was very happy with my car and the experience at Wilkins Hyundai!