Great service excellent experience very professional and helpful Jamie will definitely come back…read moreto purchase another vehicle

A little over a month ago, I left Elmhurst Toyota a one-star review after a frustrating experience…read more I never expected I'd be coming back to write this review, but I'm genuinely grateful that I am. What happened next completely changed my opinion of the dealership and showed me why Elmhurst Toyota has earned such an outstanding reputation. After calling the dealership twice for an out-the-door price on a 2026 Toyota RAV4 XLE Premium, I was told someone would call me back. Unfortunately, that never happened, and I was ready to take my business elsewhere. The very next day, I received a call from Joe, one of the sales managers. From our first conversation, it was clear that Joe genuinely wanted to make things right. He took the time to understand what had happened, looked into the situation himself, acknowledged that the dealership had made a mistake, and sincerely apologized. That level of accountability is rare, and it immediately changed my perspective. The RAV4 I wanted simply wasn't available anywhere. The exact model, color, and options I wanted couldn't be found. Rather than asking me to settle for something else, Joe got to work. He stayed persistent and ultimately made it possible for me to order the exact vehicle I wanted, something I honestly didn't think was possible. Over the next month, Joe called or texted me regularly with updates, so I never once had to wonder where things stood. He kept every promise he made and completely transformed what had started as a disappointing experience into one that exceeded every expectation. When Joe called to tell me my RAV4 had arrived, much sooner than I expected, I couldn't wait to pick it up. Melissa from Sales made delivery day unforgettable. Before I even arrived, she sent me videos of my new RAV4, making the excitement feel real long before I walked through the doors. When I got there, my car was waiting with a bow on it. This was my very first brand-new car, and you only get that experience once. Melissa made sure it was every bit as special as I had imagined. She was warm, genuine, and incredibly kind. Within minutes, I felt like I had known her for years. She never pressured me into purchasing anything beyond what fit my needs or budget, and she made the entire process feel easy and enjoyable. Then I met Andrés, Product Specialist "Genius". As a fifth-grade teacher, I appreciate great teaching, and Andrés was exceptional. He patiently walked me through every feature of my RAV4, answered every question without making me feel rushed, and even continued helping me after I brought my car home. His patience and kindness turned what could have been overwhelming into something I genuinely enjoyed. Finally, there was Jack in Finance. If you've ever dreaded the finance office at a dealership, Jack will change your expectations. He was friendly, honest, and refreshingly low pressure. He took the time to explain everything clearly and helped me choose what was right for me, not what would simply cost more. Looking back, what stands out most isn't that Elmhurst Toyota corrected a mistake. It's how they chose to correct it. Every person I worked with shared the same professionalism, kindness, and genuine desire to help. That tells me this isn't about one exceptional employee. It's about a dealership whose culture is built around taking care of its customers. Before shopping for my RAV4, I spent a lot of time researching Toyota dealerships, and Elmhurst Toyota consistently came highly recommended. After this experience, I can honestly say they have earned every bit of that reputation. I live in Naperville, and Elmhurst Toyota is not the closest dealership to my home. That no longer matters. I'll gladly make the drive for every service appointment, and when it's time for my next Toyota, I already know where I'll be going. Thank you, Joe, Melissa, Andrés, and Jack. You didn't just earn a five-star review. You earned my trust, my future business, and my sincere gratitude. Thank you for making my first brand-new car an experience I'll never forget.

I had an absolutely fantastic experience at Napleton Acura! From start to finish, everything was…read moreseamless and welcoming. A huge shoutout to Wilson Quiñones--he was incredible to work with. He was knowledgeable, patient, and made the entire process feel easy and stress-free. You can tell he genuinely cares about his customers and goes above and beyond to make sure you're taken care of. I also have to mention Megan from the BDC department. Her cute video reminder about my appointment was such a nice, personal touch--it really stood out and made me feel valued even before I walked through the door. And I absolutely love my new 2026 Acura ADX--it's everything I wanted and more! Overall, top-tier customer service and a great team. Highly recommend Napleton Acura to anyone looking for a smooth and enjoyable car-buying experience!

Very Disappointed I…read morepurchased a truck from this dealership four years ago, and unfortunately it has spent about three of those four years in the repair shop. From the beginning, the vehicle had ongoing mechanical problems that have resulted in major repairs, countless inconveniences, and a tremendous amount of stress. What makes the situation even more frustrating is that I was sold a warranty that did not cover the repairs the truck ultimately needed. It feels like the dealership knew the vehicle had serious issues and placed me in a warranty plan that offered little to no protection for the problems the truck was experiencing. As a single mother, I depend on my vehicle not only for transportation for my child but also to earn a living. The constant breakdowns and repairs have made it extremely difficult to work, keep up with my responsibilities, and provide stability for my family. Despite making payments, I am now stuck with a truck that requires major repairs and is worth far less than what I still owe on it. I expected a reliable vehicle and honest guidance when making such an important purchase, but my experience has been incredibly disappointing. I would not recommend this dealership based on my experience. Buyers should thoroughly research both the vehicle and any warranty coverage before signing a contract.

From the start the team at Elmhurst BMW were responsive and catering. Michael Banach, my sales…read moreexecutive was amazing. Before even getting to the dealership he was very responsive to my texts and questions...even during his day off. When I arrived at the dealership to see the car it was cleaned and ready for the test drive. He took time to explain every detail...talked over options and was very accommodating to my situation. The whole team was very flexible and understanding. They gave us the weekend to make our final decision. When we went to pick up the car it was cleaned again...spotless, inside and out. The genius (Mariella) spend whatever time needed to walk through the cars feature and systems. The finance manager Devin was equally great...got us in an out very quickly. Very pleasant experience with this dealership...Michael is great!

**Update July 2026: Joe Svoboda has once again delivered an outstanding experience! He helped me…read morefind an exciting vehicle, and the entire process was nothing short of exceptional. From finding the right car to making sure every detail was handled perfectly, Joe went above and beyond. He stayed well past his regular hours to ensure everything was executed smoothly. I was only able to arrive after work to pick up my vehicle and his associate Mariela also stayed late to give me a thorough, personalized walkthrough of all the car's amazing features and technology. Their patience, professionalism, and genuine excitement made the delivery feel truly special. I've worked with many dealerships and sales professionals over the years, but Joe consistently stands out. He creates an elevated, personalized experience every single time and makes you feel like a truly valued customer. I couldn't be more thrilled with my beautiful new 840. Big thank you for another exceptional experience! **Original review April 2025: We had the most incredible experience from start to finish... Joe Svoboda ensured a flawless transaction for us on a very special vehicle with stunning red seats! Moreover, he went above and beyond to bring the red bow to our house (on his own time!) to deliver the extra special surprise... He also took the time to answer questions and customize all the options/settings to perfection. I've been a loyal customer for years and have generally had a great experience with the brand, but Joe exceeded each and every expectation. Thank you - we are very grateful!

This review is based solely off of the pricing regarding my experience at Honda on Grand. I needed…read moremy 2017 Civics rear brake pads, rear rotors, and brake fluid flushed/replaced. The total cost was $963.83. This price feels very. $699.03 for parts/labor on brake pads/rotors and $199.95 to replace and flush brake fluid. DOT 3, the fluid used for the braking system, is roughly $12 a bottle and filters are $8. I was charged $199.95 for parts/labor. Flushing the brake lines, refilling it and bleeding them is a simple job and has no business being priced like this. Ridiculous. Brake pads and rotors. Charged $128.60 PER DISK. OEM on Hondas website is $88.58. So that's about a 30% markup. You get the picture. I am being overcharged. Unfortunately, the labor price seems consistent with normal dealership chicanery, albeit still too expensive for the service. A full brake pad and rotor service would make this current labor price make sense; however, it was only the rear of the car. Labor is $230/hr. I would not recommend going here due to pricing. I would like to see at least a third of the cost refunded.

Absolute NIGHTMARE buying experience. False advertising, disrespectful communication,…read moreuntrustworthy, negligent lies about the warranty my car came with. Save yourself and go elsewhere. They advertised a Honda CERTIFIED odyssey, but upon test driving it there was an audible mechanical issue with the brakes (on this so-called certified vehicle) and the car had not been detailed. They agreed to replace the brakes and rotors, so I came back the next day hoping to purchase. They rushed it out of service when I arrived but when I test drove again it now needed an alignment. They agreed to complete the alignment but said they don't do detailing in house, so I just asked that someone wipe away the crayon and spills from the third row. The sales guy assured me this could be done, so we proceeded with the sale. When I finally received the car, no one had even looked in the third row, so I had to clean that out myself, I didn't have time to argue with them because I was already late to pick up my kids from camp. NEGLIGENT Lies: During the sale, the salesman explained the certified car to come with an extended warranty with the drive train covered until 2030 and a bumper to bumper for 2 years. He refused to provide any documentation, saying Finance would give that to me. Finance says no, that's sales. Days later I call Honda Corporate, because I'm not even sure if there really IS a warranty, and they tell me yes, there is but it's the opposite as was explained to me. Only 2 more years on the drivetrain, not the 4 I was sold on. NIGHTMARE and DISRESPECTFUL COMMUNICATION: Within 24 hours of driving it off the lot, I used the defrost briefly and the windshield developed 2 cracks. I reached out to my sales guy and he said "bring it in and we'll take a look at it and resolve it if it's a problem" I asked for more assurances before I drove an hour out there, but he ghosted the rest of my messages. They took my car on a Friday morning, I waited in suburbs all day to hear if I could pick it up, but their phone system is Kafkaesque and it's impossible to reach the service dept. Saturday went by with NO information. When I finally reached someone in service on Saturday afternoon they said they weren't working on the car, it had to be handled by sales. I finally got a sales manager on the phone, and he said maybe it would be done on Monday or may not until Wednesday. I asked for an update on Monday and he was belligerent saying that would be a waste of his time to call and give me an update if it wasn't done. On Monday it was finished, no call from the manager, just a text from service. I reached out to my salesman asking them to bring the car to me and swap the loaner. He happily agreed, and then ghosted me for another 24 hours. When I finally got him to respond again, he didn't seem to know which car we were talking about. On Wednesday someone finally brought the car to me with no notice, so I wasn't home when they arrived. They replaced the windshield, but the car was returned to me with another piece of the passenger window shaking loose. I sent a message with photos asking for a manager to call me about this, and now it's the next day and I'm still waiting for a call. This is the most money I've ever spent on a car, I'm a busy mom of 3, during the summmer! And we are a one car family. This experience has been a NIGHTMARE that won't end.

I just bought a New Kia Telluride last Friday, and I want to say that I'm more than happy with all…read morethe staff at Napleton Kia of Elmurst who helped me with the purchase of my vehicle.  Jose in sales was very helpful from start to finish, and Marco in financing answered all the questions that I had. The managers are professional and always making sure that we, as customers received good service and attention.  I'm recommending this dealer to friends and family 10/10.

I visited the Elmhurst dealership on 07/18/2026 and had a concerning interaction with an individual…read morewho identified himself as the service manager. Despite my scheduled appointment, he refused to assist with the issue and stated that he was overbooked and sending customers home. He also refused to provide his name and approached me in a manner that felt threatening. Because he would not identify himself, I took a photo for documentation. Based on his conduct, I do not believe he should be working with the public and should be disciplined appropriately. After the incident, I went to the Elmhurst Police Department to report and discuss the matter.

I just bought a New Kia Telluride last Friday, and I want to say that I'm more than happy with all…read morethe staff at Napleton Kia of Elmurst who helped me with the purchase of my vehicle. Jose in sales was very helpful from start to finish, and Marco in financing answered all the questions that I had. The managers are professional and always making sure that we, as customers received good service and attention. I'm recommending this dealer to friends and family 10/10.

Edit: It looks like Marta went ahead and deleted my review on google or made it private after…read morefailing to reach out to me after multiple attempts at reaching out to her. There has been no resolution and I would never recommend this dealership to anyone. I made an appointment to test drive a car. After sitting down with the sales agent, he asked if my husband would be joining us. So condescending right off the bat. Do you ask solo male clients if their wife is coming? I test drove the car , and other than this comment all was well. I was not ready to purchase today as I am testing a few models and want to be informed. I told the salesman this and that I would be in touch. He then told me I could take the car home tonight and come back with payment on Monday. I said"so I can try out the car? Would I be signing any paperwork?" He said, "yes you'd be signing all the paperwork." I said, "I'm not doing that". As I rose to leave, he stopped me and said he wanted to give me his card. I waited, and he came back with his boss who also tried to get me to sign paperwork tonight. The boss guy also inferred that taking out a loan when you are not sure that your first loan was paid off would be a perfectly reasonable and same thing to do. This is predatory. Would I have been taken seriously if I had my husband with me? Maybe? But I'm paying for this car so he's not a required participant in the sales aspect. I'm sure you'll find someone else to buy that car, boys. I will never be coming back.AFTER THIS, I had an appointment at Napleton Valley Hyundai and the difference was night and day. Helpful, no pressure. So it's just these guys, not the whole Napleton group.

I would avoid dealing with Kevin Martinez from service and his service manager…read more Very poor customer service. My problem was side glass panel was getting water in, they quoted to replace it for $1500, I went to a local shop and problem was just loose nuts, they tightened them up and all good, for 50$. Ripoff!!

Do not trust this dealership!!!!! Hyundai is great but not this dealership!…read moreThey rebuilt my engine back in October 2024 because it was under warranty. I also have extended warranty for 150,000 miles since my Santa Fe is on recall. However, when they rebuilt the engine they used two wrong bolts for the oil housing. Now, the screws are stripped and my engine is leaking. Had they fixed my engine correctly the first time I would not have this issue. Had this dealership did a thorough job they would discover the actual cause . They claim the leak is due to the oil pressure sensor but that is false.

Whoever the Parts guy (@ 1:30pm 3/23/26) that was attending the counter... Top notch, friendly…read moreservice. Thanks again.

Tried this dealer to see if they could help me have my speed limiter removed. They at least knew…read morewhat I was asking for, although the lady I spoke to on the phone was still rude and had a careless attitude. She tried telling me that their factory put it on my van and that it was against policy to remove or to help me remove it. I highly doubt that. I asked what other method I could use and she pretended not to know. A quick google search will tell you that if your dealer refuses to do it, you can just mail your module to UpFix and they'll do it for you. They have WAY better reviews than these dealers do too. It's really sad the dealership plays these games with their customers. They know that the speed limiter can be easily removed but they have zero intentions of helping anyone. Technically you can reprogram it yourself and cut out these morons to begin with if you really wanted to. Wouldn't recommend talking to anyone at this location, you'll get a shitty attitude and no real help.