If you're a person of color, you might get followed around the entire store. Couldn't shop in peace.... The older white man associate kept following me and my husband around the entire store when there were a lot more people there. We decided to leave because of that to shop elsewhere. read more

I normally like and enjoy Williams-Sonoma. Nice quality stuff and great selection.... but this one store gave me a sense of not being welcomed. The staff look at you like they are doing you a favor by taking care of you. Maybe being so close to Beverly Hills makes them look at an outsider in a bad way. Whatever... nice products, not so nice staff...8 may... order online better, or may not ‍ read more

First of all the service here is fantastic! Very nice and even got offered coffee. I got a few jam spreads and cookware. Definitely be coming back read more

I bought two small glasses. While getting out of car, the bag slipped, and both glasses broke. Clumsy, clumsy!! I returned to the store, hoping they would replace them. They did. They were really gracious about it. Just what I would expect from a well respected retailer. Love William Sonoma, Pottery Barn, West Elm, and all their amazing brands. read more

This is a review for the company and not necessarily this store location. This company has to have the WORST customer service on the planet. I bought a gift card that was misplaced and called to get it cancelled and re-issued. I spent at least 5 hours on the phone getting the run around between the store and customer service each one pointing the finger at the other with no resolve for me-the customer. This company had no customer service!! Next time I will go to Sur La Table or Bloomingdale's for kitchen supplies/equipment. read more

I've been to a few Williams Sonoma locations in SoCal and this is by far my favorite one. It's so spacious and well stocked, and they seem to have new products much earlier too. To be honest, I'm more of a HomeGoods person than a Williams Sonoma/Sur La Table kind of person, but having received a very generous gift, I was able to indulge in some lovely things here. What set this location apart from others was my experience with Yuko. She was so knowledgeable and helpful. I was searching for some bee coasters and while they're out of stock everywhere, she did call around to the local stores and even beyond to see if they were available elsewhere. She was very knowledgeable in knives and was incredibly patient with me as I chose a few. I couldn't be happier with my experience at this location read more

Williams-Sonoma - Beautiful knives that Yuko helped me choose - Specialty Food Near Me - Los Angeles, California

This location is one of my favorites. It's spacious, always fully stocked and has great customer service. Every time we come to the farmers market I stop by to check it out. I always find something that I need or love. I like browsing thru the clearance section just in case I spot something cool. I have bought many cute things over the years. Today was special. My sister and I the Pasta Queen at her book signing event. Hosted by the William Sonoma team. They did an amazing job making us feel welcomed and appreciated. Nadia signed our cookbooks and took pictures with us. Very lovely evening Thank you William Sonoma for hosting and thank you Nadia for being so amazing. read more

Williams-Sonoma - Specialty Food Near Me - Los Angeles, California

Huge thanks to Brendan for hooking me up with a new Jura Z10! Have a Jura for home, and decided to add their latest model for the office. He helped me with beans and all the accessories, too. Then graciously offered to load the machine in my car. Love Jura, Love Williams-Sonoma, and so grateful to Brendan for all of his help! read more

Love coming here but I always feel like the associates are on your a$$. Makes me so uncomfortable when I'm just trying to shop. read more

Williams-Sonoma - Shun knives - Specialty Food Near Me - Los Angeles, California

I came in recently looking for some new cookware. I was quickly greeted by Adam. He not only helped answer questions about the All-Clad pan I wanted, he showed me similar items that I ended up liking a little more than what I had been looking for. Adam was able to identify the type of items I wanted including the specific type of lid and didn't try to show me or push items that didn't fit what I was already looking for. I appreciate his attention to detail and the time he took to explain the differences and advantages. Thanks to his awesome customer service, I will definitely return to this location. read more

I love this store and I shop often but tonight after the attitude I just got I will never return. I have always noticed the rudeness of some associates. Most recently, this week, I was at this location at the grove and their system was down so I understand it is a bit annoying and stressful but I was also 10.30 am in a week day. I remember vividly how rude one of the guys was to that poor lady. She was probably 80 years old and was just asking for help and he was absolute foul towards her I was chocked. Fast forward tonight I went back to buy a cast iron double burner and I ask for a price match! Because why would I pay full price when they honor price matching system. I then start to get some attitude from some associates and I literally have 4 people discussing if they can do it asking me over and over the same question the previous associates asked me already. fast forward. I paid for my HEAVY item and ask for a fabric bag instead of a simple paper bag and Patty or Patricia who acts like I'm below her because I asked for a price match, respond to me I'm not giving you a fabric bag for a discounted item!! I was shocked. I am a retuning customer as she could see when she asked for my number. For an upscale store these employees need sever attitude adjustment! She would have simply said we're sorry we're out of these at this time, I would have simply walked away but no she had to point out that I asked for a price math in the utmost disrespectful way!! And when I returned the item because I refuse to purchase anything from this store ever again, on my way out she has the audacity to give me more attitude ! I can not wait to call customer service on Tuesday and make sure these people get checked because where I'm from this is not how you talk to a returning customer in a "upscale store" read more

Enid and Jay were amazing.. if you go in ask for one of them! Just knew everything . Very knowledgeable and very kind!

I'm a neighbor and I stroll go in there when I do my shopping in farmers Market minimum 2 times a week. When I need a gadget I go there to buy. I walked in because I'm interested in buying a new Cuisinart food processor. I looked at them and like the 14 1/2 cup. Not buying yet because a birthday is coming up. I asked for a parking validation and the employee said that I had to make a purchase. I explained that I am a customer and why I was there. He said no but in such an unfriendly way, almost verging on nasty or angry. Not a friendly atmosphere. I was so taken back that I am now reluctant to shop there. I got a the validation at puritan poultry even though I didn't buy chicken that day but am their customer. read more

I purchased a bottle of Espresso/peppermint bark martini mix for $22 online and pick it up at this store. I've always been a fan of William Sonoma's peppermint bark, so I thought this would be delicious. It was horrible (to me). I brought it back to the store with the receipt for a refund and was told very matter-of-fact 'we do not return food items but let me get the manager and see what he can do. That's our policy' The woman called the store manager (Jay) up who was absolutely no help, and before even finishing my what my question/problem was I was given attitude. " We don't return food items. You purchased this to be used with one of our espresso machines and your receipt stated the return policy ' (Not only was he rude, he doesn't even know the product I purchased. It was a martini mix and not something to be used with an espresso maker) I informed him I purchased it online and picked it up at the store so I don't have a receipt....just an order number from the email I was sent. Again, very rudely stated "well then you'll need to call them " I asked him to help me with a shipment. Before I even finished asking my question , he said 'you need to talk to the online people'. I replied "wow zero customer service" he walked away and returned to stocking shelves. Absolutely horrible customer service. This man is a perfect example of how NOT to treat a customer. read more

Williams-Sonoma - Specialty Food Near Me - Los Angeles, California

I love everything about this place! Every single time I come, I'm greeted by genuinely kind employees who make me feel super welcomed and at home. It's giving family owned, sweet, welcoming vibes but in a stunning high end space. I can't think of another high end retail conglomerate whose staff are so authentically helpful and sweet. I've been shopping here a lot recently and one of the recent times there was a woman behind the counter (I wish I'd asked her name) who had just finished teaching a cooking class and was offering samples and enthusiastically told me all about the complimentary cooking workshops they offer (which sounded pretty fun) she was so lovely & even gave me some tips on making a couple holiday dishes while I waited to check out! My most recent visit was yesterday to do an exchange, and Kristen & Carlos were both just so incredible, caring & personable. I'd called earlier in the day and spoke with Kristen and even on the phone I could tell she really cared and wanted to ensure customer satisfaction. In person, she was just as wonderful, helpful, knowledgeable & professional. And of course the store is immaculate and full of absolutely gorgeous culinary brands; William Sonoma at the farmer's market is truly the best experience!! Thank you Kristen, Carlos, and the whole team! I'll def be back soon! read more

I purchased 4 glasses for $70 here and asked for new ones instead of the display ones. They gave me a brand new package of 4. I get home (2 hours away) and two of the glasses are cracked at the bottom. I call about how to go about an exchange and they said I have to drive to them to exchange. I called another store and they won't take them back because it was damaged and from another store. What? So I tried to submit a claim online and they are charging me $16 for shipping both ways. Ha! Poor customer service and poor quality items and I'm the one who needs to pay extra to get it fixed. I thought this store was better because of the high prices...looks like they don't even stand behind their product quality. Go elsewhere! read more

Williams-Sonoma - Cracked inside the glass - Specialty Food Near Me - Los Angeles, California

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A brand new store probably replacing Beverly Hills. Everything is so brand new it's like Christmas all over again! I especially like the layout of the store, which has small goods separated from cookware. Dogs are allowed! read more

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Uhhhh-mazing customer service! Sales rep Robert helped my husband and then me (I was next door shopping at janie and Jack). He let me shop around and let me know he was available if I needed assistance. Thank you Robert!! He made today's experience that much greater. read more

Went to the store at The Grove to buy two Stanley Tucci Greenpans as Christmas gifts. None of the sales personnel could answer any questions about the pan. Do the handles get hot on the stove? Or are they cool handles? Can the pan go into the oven? Do the lids I see underneath the display come with the pans? No one in the store knew the answer to any of the questions. Furthermore, they told me the lids did not come with the pans and that they could not even be purchased separately. The opposite is true, as I found out later online. But -- even though I said I'd research online and come back to buy the pans in person -- the sales children did not stamp my husband' parking ticket. The cost to park was $14. I've purchased many thousands of dollars of merchandise from Williams Sonoma, but you can bet I'll think twice about buying anything from these total wastes of time in the future read more

My husband and I came to the store today to look at coffee machines. We tried in the past but the sales people were too busy. I want to recognize Martine for her help today. She was extremely friendly and allowed us to test a few of the machines. We were very impressed with her customer service! read more

I wish I could give a review with 0 STARS. I will never place an order with williams sonoma again. my boyfriends parents ordered us 2 items for our housewarming gift and I went back and forth with williams sonoma for 2 WEEKS - they cancelled my same order 3 different times and then I would call and they would re order just to cancel AGAIN. they would not process the order because the billing and shipping address were not the same - it's 2024!!!! people order items for other people as gifts!!!! this was insane everybody in EDITING department were insanely rude I don't even understand how they still have a business. They lost a customer they had for years. Never again. Will never recommend - if you want to deal with nice people and seamless orders just purchase from somewhere else! read more

Staff is rude and discriminating. Was told I would be better off finding an item in Ross. During the check out I was asked where I live and if I'm working? Williams Sonoma needs to train their employees on how to properly socialize, because that's none of their business. Also asked an employee (Kristine) a quick question while she helped a customer and when she thought I turned away, she rolled her eyes and made a face at, prompting the customers to laugh. Spoke to the manager and apparently her response is "I'm not sure I wasn't there". What kind of policy or customer service is this? If that's the case, anyone could get away with anything because...you weren't there? I was. And if a customer is coming to you with a complaint about your employee and you do nothing about it because you "weren't there", then what you're saying is the employee can continue to be rude and make rude remarks with no consequences. Shameful. read more

Terrible customer service. Took forever to issue a refund. They were supposed to issue me a store credit for an item off of my registry, they said it would be emailed it to me. It was never emailed to me, I called the customer service and they found out that it was sent back to the person who bought me the gift. So embarrassing and what a horrible mistake to make. I went over it several times with the person who refunded it to my email and he assured me it's going to me, not the person who bought it. He was too busy shmoozing about other things and made this horrible mistake. He took forever to return it. I had to make a call and I've been on the phone for 30 minutes trying to fix it. Do better WS. read more

I actually started off by going to a different Williams-Sonoma location but they didn't have everything that I wanted but they were able to look it up online and find it at this location. The experience at this location was excellent since I already knew what I wanted and was able to provide all of the information to help them find it. As we were paying at the register they asked us if we would like to donate for a cause and I said sure, not expecting it they told us we were getting two hotdogs for donating!! They were grilling it in the store and it smelled so good and tasted even better if that was possible. I wish more stores offered food like that. read more

Great Customer Sevice here at THE GROVE.. WILLIAMS SONOMA Patti and Rob. Great suggestions for drinks... I bought some pretty red festive glasses... they look really expensive Red or Green. Great Old Fashioned Cherries..Oh yumm.. Expresso Martini mix. Daughter loves Expresso Martini. remember to get your parking ticket validated here. read more

Williams-Sonoma - Thank you Patti and Rob - Specialty Food Near Me - Los Angeles, California

I love this store. They have all kinds of wonderful items for people who enjoy cooking. Jennifer is amazing. She always has great suggestions for items and products. I have signed up for a cooking class with her. Although due to current circumstances they keep getting cancelled, I am hopeful that soon I'll be able to take one. read more

I ordered on-line from Williams Sonoma. It was an Anniversary gift for my husband. When I learned (immediately) that the package would be delivered while we were out of town, I called Williams Sonoma IMMEDIATELY to make sure the packages would not be delivered until we were home. The woman I spoke to said she'd take care of it right away. Fast forward to the day before we leave to go out of town (2 weeks later), and I get notification that the packages will be delivered while we're gone. I call Williams Sonoma again, and they say there is nothing they can do, as it's already been shipped and on the truck. I am jumping through hoops myself now, when I have no time, with the shipping company to see if I can do something. If my packages are not stolen, (as they will be if sitting out for a week), I will deliver them for a full refund and never step into a Williams Sonoma again. I advise never to order from them. Terrible customer service!!! read more

I called to place an order for hold and Patti assisted me well. Love to come to this place always get what I want. Price is def steep but they have good selections. Patti Howard and Paula were lovely. I wish they had sample for their chocolates /cookies cause I'd love to buy but afraid don't like the taste. Def be back to the store since they have better selections than Pasadena locations. read more

Amazing customer service, very happy with my purchase, thanks Parker. Parker was great.

I'm so glad this location is here. This has become a neighborhood spot, I'm a Saturday regular. The team is great.. a special shout out to Lonnie and Robert! Most importantly, I want to send praises to Jennifer, the staff Culinary Instructor. I have learned so much from her, and I finally have the right kitchen equipment to support my own culinary journey. She does cooking demonstrations on Saturdays, which I go home and attempt. The best part is joining the cookbook club, where we meet once per month at the store to see a full meal start to finish from the featured cookbook. Jennifer has impressive culinary experience. It is great to learn from! Thank you so much! I am very grateful. read more

Williams-Sonoma - Potatoe Tacos- a Saturday demonstration that I attempted at home - Specialty Food Near Me - Los Angeles, California

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Great service here!!!! Was buying out their peppermint bark section for a holiday party we're having at work, and they brought over a rolling tray for me because they didn't have carts. Patti was so nice and had everything ready for me to get rung up and out of there. I had some more errands to run there at the mall, they held everything for me till I was done and able to bring my car around. It's must go to especially for the holidays!!! So clean and organized, nothing was a mess and service was great read more

i talked about this issue one time with their manager but no actions were taken so i am just gonna put it out here. i am a chef and every month once or twice i go there to buy something either cup plates or anything fancy food item. each employee of the store will treat you like you are a thief. any place you will go 2-3 employees will follow you and not leave you alone for one minute. any thing you touch they immediately wanna take away from your hand. so disrespectful and cruel. i don't know how they are still having business after doing this to everyone. i wanna stop going there but the other locations are far away and this place is definitely in a good location. i really hope they stop this nonsense immediately. read more

Williams-Sonoma - a hand holding a decorative plate - Specialty Food Near Me - Los Angeles, California

I called asking if they had any cookie cutters. The lady on the phone told me they have a lot in stock and when I asked her which type she said oh there's a lot do you have time to come in and look so I said OK I drove all the way to the Grove paid the parking and when I get there, they had only had two different ones in a circle...... crazy I was wrong information on the phone and had to pay very weird. Customer service wouldn't recommend this store in particular. read more