Pros super yummy and cheap. Love the drink machine. New age technology. Cons: Food takes 15 minutes to come out, napkins are the rolls you get to dry your hands in the bathroom. I would go back for sure though read more

Food is Wingstop standard quality, service is good and quick, especially when you order through their app. Suggestion: be nice to the workers. If you're cool with them, they'll process your brother's last minute request of 10 boneless wings in under a minute. read more

Usually I really enjoy going to wingstop at this location but today was an absolute horrible experience. I had called in advance and no one picked up. I kept calling and when I was driving into the shopping center someone finally picked up after 10 minutes. I ordered 9 Louisiana Rub and 6 Cajun. Thats it. When we finally got there it was pretty empty, the phone kept ringing but no one would answer, they were just hanging out in the back. Someone finally came so I could pay and I had to wait a while to get my wings. I went home and was about to eat my wings but realized that they only gave me 6 Louisiana Rub and 6 cajun, i payed for 15 and i got 12 wings. I got over it and started eating the first wing and right of the bat the first wing i had was just a nerve. I spit it out because I couldnt eat it. I ate another one and it was fine. The 3rd one i had had a bunch of skin still on it and I almost threw up. I completely stop eating them and gave them to my boyfriend. He then got a new wing that also was an entire nerve ( what a surprise! ) not to metion the next one he had also has a bunch of skin. We stopped eating the wings overall. Horrible experience and not worth my money. The only reason I am giving it one star was because the Louisiana rub tases really good but the wings and service was horrible. read more

This place probably gives you the smallest classic wings ever, with shitty fries which half of them are all burnt. Never coming back to this wingstop read more

I hardly reviewed places, but I really like their service in here. Nice place, friendly cashiers, not a long wait. Kassandra was very kind and offered water on a hot day, great service. I definitely recommend this place. read more

I like this place for wings, but today my order was not on time, why place orders to skip a line but still have to wait? At least the food is good! read more

Worst place ever to go put my order in at 11:30 didn't get my food until 1159 and to top it all off fries were cold and Soggy and the wings weren't even right way to go Wingstop I also had to ask to get my food just to throw it in the trash read more

Called in for carry out and I could not understand the employee at all. Repeated the two orders twice just to make sure everything was clear. They ended up forgetting the celery and the carrots for both.Quality of the wings has dropped! Ordered three different wing flavors and they were All Flavorless. read more

Honestly super dissapointed. They messed up on our order, a gentlemen named Isidrio called my wife back and was extremely rude and said he was the manager. When my wife asked for. Refund he rudely answered "well give me the wings back and I'll give u a refund". Then after arguing with him, he hung up on my wife. So I decided to call back and talked to him and spoke with him and then decided I would call back with how I wanted to proceed. After 30 mon I called back and was answered by a gentlemen named pedro who then claimed HE was the one in charge so the other guy lied. And after trying to speak with pedro the one in charge he basically shooed me away and just tried to "resolve" my issue by basically not listening to what I had to say about the other employee and not taking responsibility for their mess up. Doesnt care about the customer and how they feel. Doesnt know how to speak to customers. read more

If you're ordering Togo, make sure to count your wings before leaving. There were a few times where I was missing 1 or 2 wings. Sometimes a whole chicken tender. I love this place, but two stars for the kitchen. Y'all need to count better. read more

Ordered 2x 6 pieces to go tonight, there was one person in line in front of me that ordered for one. 20 minutes goes by and I still did not have my order, I asked and they were still working on it, it was in line. Unfortunately, after 25 minutes I cannot wait any longer as I have to get my son to his game. 25 minutes for fast food just wrong! They need to work on their service level as well. I will not go back. read more

I love this Wingstop they're always super friendly to me great customer service I literally come here often that some of them already recognize me food is always warm and ready to go ! read more

horrible and rude service!!! my order was missing the utensils, ranch ketchup, straws & napkins!!! they all give an attitude!!! read more

I have no idea what happened to this WingStop. I use to prefer this place versus Buffalo Wild Wings but after last nights disgusting wings, I'll be sure to steer far away. I was parked right out front while I ordered online. They were somewhat busy which stuns me because my wings were dry, dry, dry and felt like they were sitting there at least a good 20 mins. It surprised me because I had arrived maybe 3 minutes past the 15 they quoted online. DiSGUSTiNG!! I can only assume they swapped mine for someone who didnt show up for there order. Anyway, disappointing and a waste of $13. read more

I gave them a second chance.. and they screwed up again. I came Saturday my lunch break to get my usual 10 Original Hot Wings bone in combo. I drive back to work and ready to eat my food. My wings looked so gross ..slimey looking. Did you guys even cook these?? I threw them away no way I'm getting Salmonella poisining. I call an of course complain.. they say they'll credit me for 10 wings for another day. Today is that day.. I call ahead and ask for the 10 wings well done. I get here and they are not well done. They tell me it will be another 20 minutes..of waiting.. Dude are you kidding me?? It's RUSH HOUR and I'm on my lunchbreak. My last time coming back.. they had ONE job. read more

DO NOT ORDER HERE. Ordered delivery and they never delivered. The manager refused to get on the phone to speak to me after messing up my order. Clerk offered to process refund and told me it would be 7 days until they actually refund my money. Hungry and furious. Will never do business here again. read more

This place has been so great to me. Friendly Environment, familiar faces and quick service. I typically get the 6 piece combo of boneless Mango Habanero wings with fries and ranch. I can say I go to this place at lest 4 times a month and have not been let down. Certain staff recognize me and its really cool. The Coke machine has so many options and I can enjoy my grape sprite whenever I please. Only wish they had more flavors! 11/10 would recommend. read more

I'm very satisfied with the services plus the taste of the food always very delicious

I normally do not do reviews on anything (it is just not my thing) but I feel a little compelled to do so in this instant. Wing Stop is always a bit slow to serve your food but then again, they do not start cooking until you order. So waiting approximately 20 minutes is the norm these days. But tonight, it took close to 50 minutes and I saw people who came in after us receiving their food. When I spoke to the cashier about it, she said that they would start right on it??? Not only bad customer service, bad business. read more

If you're ordering online, and pay in the restaurant make sure you check on your order!! I walked in and paid! I guess they don't write it down or tell the other employees idk but I waited 10min longer than it said it would be ready and people kept getting their orders so I asked "where's mine" and it was ready awhile ago just sitting there. They said "sorry i didn't know you had paid for it already" like really? They should really have a new system so this won't happen and the food doesn't get soggy or cold. read more

Favorite buffalo wing place. This one is the best because it has the touch screen coke machine, except that it seems to take people 10 minutes to decide what they want and how to use the machine. Foods always good and service is efficient. read more

I usually go to Wingstop on Mondays and Tuesdays to enjoy the $0.60 Boneless Wing special. This particular Wingstop is very close to where I work, so I always go to this one. Normally, the staff is very courteous. I like to order about 7-8 wings of varying flavors on Monday and Tuesday and they are usually very kind and oblige my request. Today, I was told that I HAVE to get one flavor, quite rudely, by one of the young ladies in the front. She said that I can have to get 5,8, or 10 wings all with one sauce and that I couldn't do 4 of one and 3 of the other like I normally do. Not even 4 and 4. If this was my first visit to Wingstop, this would not have been a big deal. I, however, have been a normal Wingstop patron for several months, had even ordered from this young lady before, and she obliged my request without asking any questions. I was told by this young lady that Wingstop ALWAYS had this policy, even though she on numerous occasions made the wings the way I liked it. I was a bit irritated at this point and asked to speak to a manager. The manager, ironically enough, just the week before was a lady who gave me an order on their $0.60 wing day of 7 wings (4 of one sauce, 3 of the other). I told her EXACTLY what I ordered just ONE WEEK before and that SHE was the one who rang it up and brought it out to me with NO objection. This manager (supposedly a "manager-in-training") claimed that she never did that. That there was always the 5, 8, 10 wings of one flavor policy and its always been that way, and that from now on, they will post a sign. Not only did not a SINGLE one of them apologize to me, they pretended that what I was talking about NEVER happened before, even though they both took my order! I was so irritated by the whole occurrence that I swore I would never go to that Wingstop again. That I am going straight to Yelp, posting my experience and putting up a negative review. If Wingstop does have a policy about how many of each flavor of wing someone can get, they need to post it for all to see. The worst part is, I didn't get a SINGLE APOLOGY from anyone for the confusion...they just kept acting as though nothing ever happened. DO NOT GO TO THIS WINGSTOP!! Their food and service was never that great anyways. UPDATE: The very next day after this post was made, on 09/01/15, Alvarro, one of the Regional Managers of Wingstop called me. He gave me his direct line and told me that the members at this store were notified that as long as I do up to 3 wings of one flavor, that I can still continue to order the way I have been ordering. Alvarro apologized to me for what had happened, said I can contact him directly if I ever have an issue again, and he even gave me a "credit" for my next visit. Alvarro saved my whole experience and Wingstop is lucky to have him. I change my review. Good management and leadership is what counts, no matter what kind of business you are visiting! read more

My favorite wing place in the world. I go here once a week. The only reason it's not 5 stars is because this lady at the front named Erika was extremely rude when I had ordered my food online for noon and it wasn't ready until 12:15 and I was on a time crunch. Everyone there has been incredible and nice I just wish this one bad experience never happened. read more

I gave wingstop another chance to see if they get my order right or wrong and they did good this time. I love there wings and there fries I'm deeply in love with. Unfortunately they do have to work with there order accuracy and customer experience a little more. But practice makes perfect. It just takes baby steps but they'll get there. read more

Won't be coming here again! The lady's here are rude bad customer service. I had an order on line one of the girls charged I go to fill up my soda stood there for 20 min a guy came to ask me what was the name on the order I told him he looked at the orders turned around to walk away. After waiting one of the girls starts calling out orders well mine was ready and I was standing there all this time with my food just sitting there! read more

I came in for some wings and pretty much was forced to buy 6 wings, fries and a drink. Wings were ok, fries sucked and drink was bomb.

Perfect when you're craving chicken wings. For some reason they just changed their fries and it's not cool! Not as good. All the flavors are great and they cook your wings to order. Call ahead if you're taking out this place is crazy busy all the time. read more

BEST CUSTOMER SERVICE EVVEERRRR!!!!! Went in for 2 combos and some rolls. Unfortunately they didnt have rolls at the moment. But they sure made up for it through their customer service. Especially from one girl in specific: Yovanna!! (I hope I didn't spell her name wrong) Now she definitely deserves a raise!!! Keep up the great job! read more

keiri!!! keiri!!! keiri!!! first off the wings were scrumpidiliumpcious but even more delicious than that was the dank service provided by keiri keiri for president keiri mvp keiri the magnificent keiri the queen of wings keiri the employee of the century promotion is a must for this young lad read more

Dirty location, terrible customer service!!! I would never visit this place again! The soda machine was not working and when they finally got it up and going the employee made sure she got her drink before the customers that had been waiting. When asked to make order to go after waiting longer than 30 minutes for the food the young lady rolled her eyes and then put the order in a box and bagged it up. read more

Placed an online order and ending up waiting 10 mins. I waited 20 mins. At home to pick up my order so wth is the point of placing an online order if my damn food isn't ready this wing stop blows and a guy that answers when u try to order over the phone just tells u to hold for a sec evry single time screw this place the buffalo wild wings is closer to my apt. And I nvr have an issue smh. read more

Great customer service!! The gals that work there are really nice. we got our wings pretty quick. I tried the Hawaiian wings and they were delicious. I'm excited to try some of their other flavors. read more

When I can't decide on anything else to eat, I order wings. I learned the hard way that it is best to phone-in or order online. One time, I went there around noon and waited over an hour because people were smart and ordered their food in advance. Other than that, I can't complain about the food because it never disappoint. I usually get the original hot and garlic parmesan flavor bone-in wings. read more

Horrible. I go in on a Tuesday to get there $0.70 boneless wing deal. First thing I ask the gentleman is if that deal is going on right now. He said yes. Then I ask how many pieces I can get and he said the 10 piece combo is the most you can get. So I order that and when I get my receipt I realize that I am charged the normal amount. Then he proceeds to tell me that the prices went up on the menu but the thing is that it shouldn't matter because I should be getting the $0.70 deal. Doesn't matter on the menu prices because that deal basically overrides those prices. He keeps trying to push the fact that everything went up in price but the menus haven't changed. What??? They don't update their menu? Then another gentleman comes and says that it doesn't apply to the combo. Well if that is the case then why did the first guy mention the combo when I clearly wanted the $0.70 deal. I mean come on either be on the same page when you are bullshitting me or just use common sense. Guess I'm sticking with BWW read more

I wish it was closer to my house but driving 15 mins to get some great wings isn't so bad. Tried the honey bbq & garlic parmesan = great! Way better than Buffalo Wild Wings that's for sure. read more

The service was good and the food was good as well. The only downside is that the drink machine was out of order and seating area was very limited. read more

The wings here are starting to get kinda dry. I still prefer Wingstop over the other various wing places, but they need to work on not drying the chicken all the way out and I'll start coming back again. read more

I love wing stop! Food is always good as usual! BUT Poor customer service at least in this specific location! Employees don't wanna be there bad attitude! read more

You know the old saying, "Third time's a charm?" Well, it certainly wasn't true with my experience with Wingstop. I have been to this Wingstop three times in the past six months -- two within the past month -- and each time, my order had an issue and they weren't errors I made in ordering. On my first visit, I ordered three meals, and one meal was entirely omitted. I had to drive back to pick up the order. When I went to the counter, the employee didn't even apologize and said, "Oh yeah." Talk about customer service. When the food is ordered and is sent to the kitchen to make, and then out to the person to pack, you would figure that enough eyes have checked my order to make sure it's correct so that I don't have to do the restaurant's job of checking my order at the very end. Most notably, on my second visit two weeks ago, I was absolutely appalled by the service. I had ordered two meals to go, and apparently, the customer after me who happened to have the same first name as me ordered two meals, but for dine-in. While I waited for my order, I went to put my drinks in the car. Then I heard my name called, so I walked back in-time to see that a bag was handed to the other customer who ordered after me. The employee who handed the bag to that customer saw me standing in the doorway, but didn't say anything. So I watched the other couple start taking the food out of the bag, and they started eating the fries. The guy opens the boxes of wings and clearly it isn't his order, so he goes and gives the food back to the employee. The employee hands him a tray that had his order on it, and starts putting what was MY food back in the bag. So I walk up the counter and asked if there was an order ready for me. The employee starts to give me the bag that the other customer had already touched, and I give her this look like, "Are you kidding me?" The employee pulls back and says, "We're making it again. It's not ready yet." Again, no apology, and no name tag visible on the employee either, by the way. Clever way of avoiding a complaint. I was shocked that although the employee saw me see the entire transaction between her and the other customer, she was nonchalant about the situation. Needless to say, I got my food after waiting significantly longer, and I didn't get as much as a single apology. And they forgot to include my cheese dip, which I noticed before I left, so that disaster was averted. But on Saturday, I gave them one last shot even though I was still disappointed with the last service. Food was ready, but they forgot the cheese sauce that I had ordered. I didn't bother checking, and when I got home, I was too angry to drive back for an order of cheese. Seriously, how frequently can a restaurant screw up for a single customer? Making mistakes on orders is forgivable -- it happens. But the lack of customer service to rectify the mistakes and not making the customer feel like the business is welcomed? That's something that turns me off from a place. I would give zero stars for the service if I could, but the store gets one star because the food IS good. What a shame. I've visited other Wingstops, and have never had this subpar level of service. I will continue to visit those Wingstops when I am in those particular areas. But locally, for my wing fix, I will be sticking to Wingnuts for now. read more

I love Wingstop in Santa Ana the wings are always good the service is always great I really enjoy going to this Wingstop very very good food