I needed to drop off my equipment, which I was dreading!! I was not looking forward to the long…read morewait and then the attempt at getting me to up my service...ugh! My experience was the complete opposite!!! The staff were warm and friendly. They were very knowledgeable and made sure that I understood all terms. I was in and out in about 5 minutes!!! I highly recommend this location should you have any cable needs!

We had a phone stolen in transit. It's okay. That does happen. I understand. We finally get it…read moreproperly submitted in their system that our phone was stolen( their system is a huge part of the problem- the platform is terrible), but then we were told we had to submit a police report and return it to them within 3 days. I didn't expect them to make me jump through hoops as I have never even disputed a cent on my bill but that's okay, I called and had an officer come by and filed the police report. He said it would be three to five business days for the report to be available. Although I could possibly get it a day sooner if I go to the police station and ask for it in person. I do obtain it on the third day And while I'm at the police station, I receive an email saying that my case has been closed because I have not sent in supporting documentation. So I start the process all over again and upload all the photos of the package being ripped open and clear evidence of tampering. Keep in mind their policy for refunds and returns deceptively states that you have 14 days from the day you placed your order, NOT 14 days after the package was delivered. If the package takes 5 or 7 days to get to you, that is part of your review period to determine if you like the product. So with my wife's phone being stolen and the refund not progressing, I wanted to return my phone I had purchased. I was fed up after jumping through hoops (they also requested I file with the FCC and wanted a copy of the complaint filed, but as this was during a government shutdown I called the number they provided right in front of them which had an automated message saying they were closed due to lapse of appropriations/funding). It's not just this location. The other one on Roswell was terrible, worse than this one. I had to continue dealing with an issue while I was out of town so I visited the store in Chattanooga, they couldn't do anything either. I love the warm tone and effortless friendly vibe of the Filipino people, but don't expect the customer service center to be able to do anything. Pro tip for any polyglots reading this: if you do as my wife did when calling customer service and press 2 for Espanol, you will likely get a us-based representative. Ours just happened to be in Atlanta as well. At least they were Frank with what next steps we should take and told us there was no evidence of a replacement or report of a stolen device anywhere in their system. Comcast is a disgusting Monopoly. They mismanage taxpayer subsidized infrastructure funds And lobby, federal, state and local governments to block out alternative providers.. Because why compete when you can just pay to make competition illegal. Yes, they are cheaper than the big three, but far from the cheapest, and those cheaper options also include perks like international data. It took nearly 4 months for all this to be resolved. Most people would eat it despite the $2,000 loss as they have work and kids to take care of. Or they simply do not know how to work through the grueling process that Comcast intentionally forces you to go through in hopes that you will give up out of frustration. The mores of the corporation are structured such that their incompetence and ineptitude is the source of their profit. And that profit will come from you whether you can afford it or not.

I have been without Internet at home for 6 days and running. They have not updated their outage…read moremessage since the first day. To paraphrase the message, "your Internet is out and we are not doing anything about it. Meanwhile, the family is running up huge data overages from our hotspots. Further, there seems to be no way to access anyone who could say what is really going on. Arghhh.

Ther service is slow even though its fiber. The download speed is still a little over a Gig. My…read moremodem went out and to have a tech come out they would charge me $150 to fix something I didn't break. Go with another big company that doesn't charge for service visits. How ridiculous. A major corporation like this shouldn't charge for repairs.

I called to inquire about internet service for my new business in Northlake and the woman who…read moreanswered says "I'm sorry this is a discount company". Not understand what that meant, I asked if they provided internet service and she promptly hung up on me. This company is a scam. I wonder what they really do....because it's not providing internet like the other review states!

Went in there with a problem and came out satisfied with the problem fixed, Corbin Daniels was…read moreprofessional and made sure my experience was smooth and efficient.

After a week of back & forth with customer service via telephone, I came in-store. & what a huge…read moredifference it made. Kamani & his great customer service got me taken care of in less than 5 minutes. + he said if I ever need any further assistance or needs, to call the store. If I had the capability to physically kick myself in the a**, I would as this process was so much more easier. I definitely won't contact CS via telephone again & will pop in if needed.

Great service!!!! I was very pleased with the turnaround time. I will definitely recommend to…read moreothers. I will certainly use them again. The repair cost for my MacBook Air was very reasonable. Thank you for the wonderful customer service!!!

I came to Metro Computer because of the reviews here. I was not disappointed! My laptop screen…read morewas cracked and needed to be replaced. Michael ordered the new screen and kept me informed of when it would be delivered. I brought it in yesterday and it was fixed the same day. The price was very reasonable.

Dwayne was attentive, professional, and guided me through the process of purchasing a new phone…read morequickly! Note: There was an immense amount of smoke filtering over from the Rreal Tacos restaurant. Definitely unsafe and needs to be addressed especially for a safer work environment.

Let's talk about how long it's been since I went into a shop. I don't honk I've ever had to go. But…read morethis time we did. Box not working or something. Who knows. When I tell you I was dreading it. Haha. And I was so wrong. It's a great atmosphere. And everyone is so helpful. I got a discount on phone cases. They reviewed my bill and showed me how to lower it. Got the box I came in for. We felt valued as a customer. Stayed longer than expected. I even learned how to use the Xfinity app. Honestly I just want things to work the way they are suppose to. But it was great learning all my options and perks as a customer. We may very well just stop in to say hi.

Xfinity sucks, my bill continually goes up without any movie channels, or sports channels. Xfinity…read moreis ridiculous with their prices for cable channels, I have to find a new cable provider quickly

I only gave 3 Stars because I felt like I was lied to a bit about the Apple watches trying to add a…read moreline. I was told by customer service and on Xfinity Mobile website if you have the Apple Watch 4 just to bring it in and update up it and you should be able to add a line. The website also stated if you have a 3 you would need the cellular and gps. Not stating the 4 would need to have cellular in there too. Wasted a lot of time restarting my watch and taking it into the store like I could get it added. But when I spoke to Apple themselves they told me I couldn't get it because I only had GPS. Maybe I should've been smarter but you just never know ‍. All in all the store was nice the customer service was good I just didn't like that I wasted my time.