I would give a negative 5 star rating if could. A very nice technician came out to install our service and instructed us that there was something wrong in the line and he would have to send out his supervisor to double check the line in a few days, we never heard from the supervisor or Comcast again. My service went out on a Saturday and I called 1800Comcast and the recording dropped the call when I tried to speak to a person. This happened 5 times, so not a good start. I finally got through via the callback feature on the app and spoke to a person who told me my service was working when it was not. They told me "everything looks great from this end" and they had no answer for why it was not working. I schedule an appointment for a technician to come out. I then received a call from Comcast stating that my service now worked and that they had automatically cancelled my technician appointment because they fixed the issue. Service still not fixed. I had to go through the painful loops to schedule the same appointment again. Still no service. Received a confirmation email from Comcast confirming my appointment. Took off work to get home early for time of the appointment and technician never came. Checked my app and it said the appointment had somehow magically been rescheduled for two days later. Never notified of the change, never told anything, just a bogus confirmation email and a no show. Called customer service and told me they would try to get a technician over "right away" and to keep my phone on. Still have not heard anything from Comcast and my appointment is scheduled for two days but who knows if that will magically change as well... Would cancel service but my complex has a contract with them so once they know they have your money you go to the bottom of the pooper. Thanks Comcast, you fooled me once but never again. read more

Absolute worst. Ever. The ineptitude of their call center staff is absolutely mind blowing. Let me set the mood: move into a new house in a new town. Comcast is the only ISP that services the area with broadband. So my room mate and I call, spend half an hour on the phone, get an appointment date setup, get our confirmation number. Fast forward two weeks (that was the earliest appointment date they had...really??) the guys a no show. Call them, they have no appointment. We call, The ticket was not completed. They tell us someone will be there between 3 and 5. No show. Call back, AGAIN, no account number on record. After being transferred all over the place for TWO HOURS we finally agree to just start the enrollment process over. The whole time we were treated like WE were the inept ones be we did not have an account number. WE KEEP ASKING FOR IT AND ALL WE GET IS A CONFIRMATION #. I work in a customer related capacity. I understand that things have to follow a certain workflow, I understand that sometimes things happen. That being said, there is no excuse. None. How. HOW can you suck at your job this badly? read more

Worst internet provider EVER!! Oh they have the commercials with the key buzz words but they are awful. They recently upgraded our modem because our modem would be capable of handling the new signal, well we have had nothing but PROBLEMS. We never had one issue in the past with wired or wireless. Now our internet just randomly drops out while in use. Not very conducive for a home office. Web Meetings randomly interrupted. Ridiculous. Take my advice don't give to these people read more

Small Businesses Beware!!! My wife and I have a small business. We signed a long term contract with Comcast. There were several outages during that time which were detrimental to our business, and the cost kept increasing though we had agreed to a price in the contract. Once the contract was up, we switched providers. Today when I called to cancel, they told me I have to continue paying for another 60 days because that is their policy. I asked to see where I had signed for that. They said it is in their terms of service. Gee, I haven't read that book. The service techs, which had to come multiple times a year, were helpful, but the corporate atmosphere is atrocious. LOOK ELSEWHERE!!! read more

Take all of the worst business practices in the world and you have COMCAST. Their new home page SUX. They certainly did not ask the opinion of their customers. They just throw some trash out there and to heck with the people that have to use it. I can say nothing positive about Comcast. read more

Ok so, I have been with Xfinity forever....mainly because they are my only option. Well I had gotten frustrated to the point of canceling service. So I went into the new location on Ponce (across from Chipotle in the Kroger plaza) to do just that. I was assisted by the most professional Xfinity employees that I have ever encountered. This guy (Tytus Nelson) is thebomb.com. Not only did the level of service that he provided stop me from canceling, he saved me money on a better package for my family. If you are frustrated with "800-comcast" and on the verge of canceling ....go see Tytus first. He is a game changer for the Xfinity customer experience. I am back on board. Tell him that Sheron sent you. :) read more

Having moved quite a bit over the years oddly I had not had the opportunity to use Comcast until a recent move to Atlanta. My experience is off to an extraordinarily bad start. Ordering service for phone/internet/cable/security only required an hour and 15 minutes of my time on the phone. The representative I spoke to must have mentioned 40 different dollar amounts during the call. She was anything but clear and anything but helpful with my questions. I moved forward hopeful the experience would improve. It did not. In the day before a technician was supposed to arrive, I receive 6 separate voicemails, recordings reminding me of my appointment and to call or go online if I needed to cancel or reschedule. At 7:30 PM night before the installation I received another call but this one was from a real person. She wanted to remind me of the installation and to ask a few questions. In the course of the conversation I learned that the reminder calls keep coming until they connect with a live person and that my order had been entered incorrectly. I was assured the order was corrected and that the technician would arrive between 8 AM and noon as promised. On the day of the appointment at 11:30 PM I called to inquire about the whereabouts of the technician. Before answering my question I was reminded that I could track the technician's progress by downloading the My Account app. I had previously attempted to do so, without success, when I later learned that my account must be active to use the app. I was told the technician was delayed on his first job of the day (even though I was told I would be the first job of the day by the rep the night before) and as such he was behind schedule. I was told that the dispatcher would call me back in 5-15 minutes to confirm the arrival time. 45 minutes later I called Comcast again and was told that my appointment was rescheduled to between 1 PM and 5 PM. Apparently, the correcting to the original order entry triggered a cancellation of the original appointment but despite having talked to a number of representatives, no one bothered to share that information to that point. Frustrated beyond below and my day wasting away I asked to speak to a supervisor. My conversation with the supervisor did not improve the experience. All he could say in response to my concerns was that "I understand your frustration" and that the technician would be there soon. I asked to speak to that supervisor's supervisor and was astonished to be told that his supervisor does not talk to customers. I recall the words "cowardly" used repeated to describe what I was hearing and as the manger of a business could not imagine refusing to engage a dissatisfied customers. Around 1:30 PM I received a call from the dispatcher asking me if I was home (I'd been there since 7 AM) and that the technician was on his way. The technician arrived at 4:10 PM. He immediately looked at the alarm keypad and said that due to the errors on the keypad, he cannot takeover the security system and therefore would be unable to fulfill my order request. The day ended without Comcast installing anything. I had heard stories of poor customer service by Comcast but having experienced such a horrible encounter from the start, I expect every bad review online can be considered accurate and representative. If you have a choice, don't choose Comcast. read more

After bad experiences with Direct TV after being ten year customers, we decided to try Xfinity (Comcast), despite many bad reviews. We wanted reliability of cable versus satellite that goes out whenever it rains hard or is windy, and the equipment was outdated and didn't work very well. We called them, ordered the package, set up an install date, and hoped for the best. Their web based customer service was excellent, they did what they said they would do, and the installers arrived on time. The installers were not the neatest or most professional, coming in and out of the house on a rainy day without wiping their feet, but they got it working. We later went under our house on an unrelated issue, and found that they just laid the cable on the ground. Very unprofessional installation. Three weeks later we are still waiting for the outside cable to be buried. The product, however, is excellent, and is far better than Direct TV in every way. read more

I have been a customer since 2011! Went into this store last year to return some equipment, make adjustments to my account and to make my complaints while I was returning the equipment. The young man that was assisting me with my adjustments unbeknown to me cancelled my full service. He says I'm all set. I head out the door. I get in the parking lot check the account and found the service was disconnected. I go back into the store to speak with the Supervisor he assured me that he would turn the service back on with no problem. But what he didn't tell me was that they were going to make a hard inquiry pull to my perfect credit report to do so! After 7 years of being a dedicated client of xfinity with NO late payments. They have made me a very very dissatisfied client. I have made more than 50 calls to Comcast! They ran my credit without my permission and it has been over six months I've been waiting for them to fix this and waiting for "Corporate" to call me back. To no avail they have failed! To add injury to insult my internet is still not working properly! read more

AWFUL AWFUL AWFUL service center!!! Called last week to schedule an app for a rep to come out to install wifi in our home. app was a week away and didn't give out conformation number. called the day of scheduled app to verify the times and they claim we never called to set up an app, and wont give us an early app. soonest app was 2 weeks out.HECK NO! I cant wait 3 weeks total for internet!! these people do not need to be working in a call center if they cant simply schedule an appointment. THEN they want to send us a bill??? we haven't even used your services why do I have a bill? ill pay that bill when someone sets up my internet! idiots. read more

ComCast is getting 1 star from me because, as previous posters have mentioned, there is no 0 star, and because when I dumped them, it was the most satisfying breakup of my life. Seriously, it came close to euphoria. Rant next. It feels good. Join the squirrel rebellion. I go to school online full time and work full time. My down time is precious, and my uptime for internet is going to determine if tens of thousands of dollars of student loan debt is going to be worth the pain and suffering (i.e., allow me to move above the salary ceiling I'm at). So why does my internet only go down during graded lectures, one-try-only exams, or when I hit "upload" for a project that is finally done and due in the next 10 minutes? And why is my TV still working if the outage is caused by the ninja squirrels who are sabotaging the cable lines by gnawing through them to show their rebellion against the Evil Cable Overlords? Later that day with ComCast Customer Service: What is so hard about checking your system to see if we have a regional outage, or if there is a tech working on the connection at the front of the neighborhood? My roommate is a Network Administrator for a company much better than ComCast, and we checked with him...no it is not our router, but it might be the tech parked in the ComCast truck at the front of the neighborhood with the wires dangling from the lines. Yes, I'll hold. No, I won't find a CAT-5 cable to plug the modem directly into my computer, because there is no point in doing so when the modem has a little "internet" light to indicate connection, which is off...probably because of the guy in the ComCast truck who has waited until prime time to splice new lines into the neighborhood. Yes, I'll hold. What do you mean you can see that my modem is not receiving signal right now, if you can't even see that ComCast ordered a tech to go cut the lines at the front of the neighborhood?! How is the storm from 4 days ago responsible for my internet being out from 8-10 pm every night for the last 3 days, but not the night it stormed...yet the guy in the van with dangling lines isn't responsible for service interruptions? ...Ninja squirrels. Angry ninja squirrels. Yes, ComCast, I understand that you are not responsible for angry ninja squirrels taking out my cable (internet only) lines, but if you could please take some responsibility for the non-existent guy in the van...Yes, that guy in the van. No, no, it's fine, I've already dropped a whole letter grade thanks to not having internet for the past half-hour while you denied that he existed. While I'm on hold for a representative to cancel my account, I'll see if the ninja squirrels are recruiting.... read more

The ineptitude and arrogant indifference of Comcast Cable is staggering. Digital switchover coming up? Order two free boxes as requested. Ooops! Call Comcast. "What order?" Resorder the boxes. They don't come. It's the day before the switchover. Call Comcast. "We'll ship your order in five days. It was incomplete." "Incomplete? You ran out of boxes?" "No, it didn't have the correct packing slip." And then, all together now, "we apologize." We wait. The HD set with the Comcast DVR isn't going to be affected by the switchover they say. Then why did our on-screen guide suddenly drop all the listings? Call Comcast. The one decent, intelligent person I've EVER talked to at Comcast said the swithover might have caused the problem. She apologized, and meant it. Trouble is, now I have to get a new box and will lose all of my recorded programs. I know it's just TV, but I also know that Comcast is a monopoly, and, while they preach customer service and take surveys everytime you change channels, the tough reality is that they have absolutely no concern for the customer at all. If they did, why does it take 2 weeks to get a technician to come to your house? Why is that technician ALWAYS late? Why do they put you on hold for 30 minutes? Why do my records suddenly list the house I lived in 8 years ago? Why don't they care? Answer: because they don't have too. read more

TERRIBLE. These people have to be slow. They are not helpful whatsoever. I've had comcast for less than a week and I already regret it. They will try and charge you for whatever they can and are rude over the phone. Thankfully there is the 30 day money back guarantee. You can bet I'm taking advantage of that. Switching to a different company IMMEDIATELY! read more

Totally dishonest. After many years of hesitation, I called to sign up. They wanted to check my credit. I said no (I had a credit hold due to ID theft and was applying for a home loan), but I would give them a deposit. They said OK but needed to verify I lived here. They then proceeded to check my credit using my drivers license; they checked my credit WITHOUT permission - and lied to me to do so.Dishonest, and illegal! read more

Dont use this company!!!! Most of their cusomer service reps have no clue what the are doing, you will be put on hold for long time (more than 20 minutes). not to mention their rates are a lot more expensive than Direct TV or Dish network. read more

I received new service on 5/20/13 and my internet has not worked properly since then. I called to scheduleva tech for 5/31 no showed called they promised for someone to come in hour no show, called back they promised someone to come out before the close of business no show. Poor service, no interner, missed a day from work and I have called and no one knows nothing, poor techs and customer service. I even told them to pull recordings since they claim to record them. I havevreported Comcast to BBB cause they are a rip off. Then they put you on hold forever to keep from hearing from you hoping you will hang up. II had to buy Clear for internet due to no techs and no reply to my request. This is very bad business!!!!!!! read more

Comcast Cares! But not about their customers. I have not used their modem for internet in over 8 years. Suddenly it appeared on my bill again and after months, I cannot get them to remove it. Apparently this is occurring to many other customers. Preparing alternative TV options so we can close the account as this apparently the only choice I have left to get the charge removed. Check your bill and I hope you have better luck than me. read more

HORRIBLE HORRIBLE HORRIBLE!!! Worst service/customer service you can get! I am being overcharged, and they are try to tell me that I should be OK with it. read more

COMCAST IS THE WORST!!!! THEY HAVE TO MOST HORRIBLE CUSTOMER SERVICE. They are completely capable of ruining your day by just a phone call. You have to get the run around for HOURS before getting any kind of assistants and that's if your not hung up on!! I would never ever ever recommend Comcast to my worst enemy. I HATE THEM!!! I'm done and will stick with HULU and Netflix for my tv enjoyment and transfer my services to AT&T. I really wasted over 3 hours on the phone with them with nothing resolved. That's a part time job! Good-bye! read more

ADVICE: Choose another service instead!!!!! Never in my life have I received worse service than these D-bags! They have the worst customer service I have ever had to deal with. To start with when you call them to set up an appointment to get cable and internet they ask you for your phone number so if the call gets dropped they can call you back. Well my call got dropped and guess who didn't call me back. I had to call again and go through the ridiculously rigorous task of going through all my information again. And it was rigorous because nobody at this god forsaken place speaks English. Anyways they set up an appointment for Tuesday from 9-11am. When I called to ask a question about the set up they ended the conversation by reminding me that my appointment was Wednesday from 1-3pm. I took both Tuesday and Wednesday off of work so I could be here whenever these fools decided to show up. Well. They didn't show up. So I called again and they told me that my appointment was FRIDAY from 8-11. They said I should have known that because that is what the conformation email said. Golly, tell me, how am I supposed to read the conformation email if I don't have the internet you are supposed to provide me with!?!?! On Friday the guy came to install it and he was late. He was supposed to come from 8-11 he came at 12:30. Then he went on to tell me he wasn't going to install anything because he would have to go in my attic and he won't do that after noon. And this really chaps my khakis because HE WAS SUPPOSED TO BE HERE BEFORE NOON! Any-who I said adios to Comcast. I'm going to AT&T. Good riddance. I'd give less than one star if that was possible. read more

wow.with all of the ridiculous trouble I have had with this company since day 1 I finally got the most amazing technician out today to fix it all within 30min!!!!! his name is Zoran Malic ID#5273 and he was beyond qualified! He was barely out of his service vehicle before he was looking at the lines and connections since I have not had internet for 2 weeks and 4 service calls later. I didn't even have to go through the whole spill of all the problems before he was on it and even when he said he was done I was like " are you sure?" he ran my complimentary box in the adtl' room, drilled the adtl' hole to run the cable lines correctly as well as fixing my internet before he even arrived at my house!!! I highly recommend that if you have a service call scheduled you request him because he is by far the best technician I have ever had from comcast. : ) read more

This is what happens when you want to stop paying COMCAST their rental fee for a modem which was 7.00 per month, now going up to 9.00 a month. I bought a modem from an excellent seller on Amazon. He sold me my modem for 18.00 which will pay for itself in two months! This is why I had to contact the seller: As warned by other comments/feedback on Amazon, Comcast put me through hell for 3 hours just trying to set up MY modem. It is my understanding that they do this because they want their billions in rental fees on THEIR modems and will do everything to stop you unless you know the law and even then they will still interrupt your service! On 09/27/2014 I plugged the new modem in and it worked just fine. I noticed that my phone was not working so I called Comcast to get a 'refresh signal' sent to the modem but that did not get the phone activated. I called Comcast again for the technical department so that they could 'activate' my phone line for the changeover, they shut the modem down immediately because "they could not verify" the modem; the same reports I've heard from other Comcast customers. I called the seller and he instructed me in what to tell them, which basically you have to bomb them with name-dropping like mentioning the FTC and the Utilities Commissioner for your state. After mentioning those names I didn't have to speak to a supervisor after all, but still 3 hours of my life gone with the Snakes of Comcast. So my new modem was working fine, they shut it down. I received instructions from the seller, called Comcast back and dropped the names and asked for a supervisor. When I asked for a supervisor the woman in Mexico asked me to let her try to help me first, so she did. She 'activated' the modem and the Internet was working fine. Then she said I would have to activate my phone line by calling another number. I called that number and received very professional help from a man in South Asia. He called my home phone to verify that all was working. When we hung up my modem was again SHUT DOWN! I called Comcast AGAIN! I asked for a supervisor and had to drop the names again of the Utilities Commissioner and the FTC. She told me she had to 'activate the modem' AGAIN and then got it up and running. She WAS kind and professional enough to call me back later that evening, which all was still working just fine. On Monday 09/29/2014 I called the billing department for Comcast as instructed to remove the charge for their modem rental. As soon as I hung up the phone my modem was deactivated once more! I had to call Comcast technical AGAIN to have it 'activated', another 15 minutes of my life gone because of Comcast and no compensation for all of this! This is the 4th time they have 'deactivated' my modem; a day and a half later when all was working fine until I called them! When I received my bill they tried to charge me a 'change of service fee' of 2.99 for connecting my own modem and going through hell with them!!! Smdh The last time I moved I had to sign a 2 year contract with them for phone and DSL for 39.99 a month after being a customer for years. When the first year expired they increased my price to 69.99 a month when the contract was not even finished! So much deception with this company! This has got to stop! The Monopoly has GOT TO STOP!!!!! read more

I'd like to give a rating lower than 1 because Comcast absolutely sucks!! Their customer service is abysmal. They promised me a credit after I was not getting services for months, despite calling. They said it would be applied on the next billing cycle. It was not. Not only that, but they charged me that same amount on top of my normal bill! I called to fix the problem thinking it was a simple mistake. Wrong again. They claimed the charge was for a technician to come out. I said I was told there would be no charge because the fault was on their end because the cable boxes weren't working. After much back and forth, they said they would credit me the amount for the technician but could not credit me any more claiming that it was because there was no record of me calling. BULLSH*T!! And the new credit would be applied.... (surprise) to the next billing statement! So my current bill didn't change at all. I still get to pay the full bill plus the technician fee. My bill is $140 more than it should be. I highly doubt that next month I will get the technician fee credited. In a nutshell, Comcast is the worst company on the face of the planet. They promise service they don't provide, charge you an arm and a leg, and then lie directly to you. I'd rather spoon out my own eyeballs than use Comcast. ANY SUGGESTIONS FOR AN INTERNET COMPANY WORTH A DAMN? read more

Unbelievably dishonest, I signed up for one level of service with repeated assurances of the features and was later told I would be charged additionally to get them. If you can help it ( and you probably can not if you have the misfortune of supporting these scum who have a monopoly in many ares) do not give a dime to these thieves. Idiotic, rude, lying, customer service and absurd rates for sub-par service is all you should expect. AVOID AT ANY AND ALL COSTS. STAY FAR FAR AWAY. read more

HONORABLE CUSTOMER SERVICE! Too bad it is not possible to give less than 1 star. After being a Comcast customer for over 20 years I am extremely disappointed how poorly the Xfiniity service has become over the years. After having the Digital preferred service with HBO and Cinemax for over 16 years, I was grandfathered in to the package for 93.95 per month. On April 17, 2016, I called Xfinity, questioning a $50 charge placed on my bill for an unnecessary service fee. I recently had the cable wires in my home replaced, however the service tech who was scheduled to the home for different issue advised as a courteous they would change my cable wires out again and mentioned nothing about a charge for the cables being changed again. I spoke with a female representative whom told me the $50 charge could not be removed. I knew the female representative's statement was false, so I called immediately called to speak with different representative. This time I spoke with a male customer service representative and the $50 charge was removed from my account. The male representative also advised about a promotional offer of faster internet service for two years for $3 less per month then I was currently paying. When we my family put the TV on hours later we found that we did not have are usual HBO or Cinemax channels. I called the service center again and found that my 16 year grandfather Digital Preferred package plan for $93.95 per month was replaced with a $150 plan that did not include HBO or Cinemax or any premium channels. I could not imagine why the representative would remove longtime plan and replace it with a much more expensive plan that offered a much less in products. I called Xfinity, yet again and the customer service adviser did not allow me to speak with a supervisor and advised that I would receive an email or call back the following day. The service representative advised that I was given my HBO and Cinimax channels back while I await a reply from a supervisor. It has been a week and I have not heard from anyone at Comcast/Xfinity. To make matters worse; I just viewed my on line bill and notice that the second customer service representative placed an additional charge of $15.99 per month on my bill for the Cinemax channel he replaced "until a supervisor return my call". I have gone from $93.95 per month (including HBO and Cinemix) to a paying 165.99 per month ($72.04 MORE PER MONTH) at the blink of an eye, because the first representative had no clue of what he was doing. I was but when I called to dispute a $50 charge on my bill. It is obvious he was trying to meet a sale quota for signing customers up for a the bundling package he changed my account to which did not benefit me in anyway. The 24 month plan to reduce the fees by $40.01, is just a temporary band aid to cover the mistake for now. I did not think it could get any worse, but it did. I found that my internet service was moving at an alarm slow speed. With fear of being charge yet more money, I called Comcast/Xfinity about the slow moving internet service. The service representative had me go to a website to test the internet speed and found that it was extra slow and requested I unplug my modem. When I returned to the phone after unplugging the modem the service representative was no longer on the phone nor did he called me back. At that point I was feed up with Xfinity and did not have the energy to deal with another Xfinity customer service representative. I am a long time, dedicated, very dissatisfied and disappointed customer. read more

The reason for the two stars have to be the technicians. Comcast problem is not them it is there customer service and corporate culture obviously. The communication between comcast and it's technicians is laughable and non existent. They have been to my house 3 times. The first time no one had told the technician that the house had never had cable only satelite. He was here until 10:30 PM!!!! He got us basic cable which wasn't what I asked for because surprise surprise comcast had screwed up my order also. I am now on my third visit to get cable set up in one of the bedrooms and the guy tells me he doesn't know if he can do it. That is beside the fact that when he arrived he knew NOTHING of what needed to be done. I mean come on this is a huge corporation they should do better. They obviously are horrible but I guess when you own the area and no one has a choice then what does it matter if your customers are inconvenienced if they want cable they have to use you. read more

comcast has the worst customer service and they dont care-we moved and had an appointment to set up new service but they cancelled it because their audit department found "an "un-authorized" balance that was waived when we moved once before-the woman from the phillipines call center said the saleman was not allowed to give me the deal they gave me and their audit depart found it and they want their money-i've overpaid them for 20 years like 80K... this is just the last in an ongoing level bullsh*t from them-we are leaving as soon as we can find an alternative read more

We have been Comcast customers since 1999, not because we highly value their service, but because we do not have a viable option. I received a letter informing me that our internet was going up to $66.95 because we did not have Xfinity TV or Xfinity Voice. Very odd since we have "bundle" package for all three that has gone through the roof since 2010 when our rates were adjusted to a lower rate. Calling Comcast is always an adventure. This time their automated system was in a loop. If you did not press "1" exactly right when the system expected it, it would keep repeating the request over and over until you had to hang up and call back. I finally got a representative and the letter was apparently sent in error. She did discover that we are being charged for a new modem that we haven't installed yet and the old modem that is still working. The reason it hasn't been installed is because it takes a good part of the day to install it because it so complicated. The very first modem was installed by their technicians and they did not even know how to change the password. My husband finally figured it out since he has a technical background. He tried calling the customer support and it was obvious he knew more than they did. I still am not satisfied my $159.99 bundle plan with all the extra costs and fees is well over $200. Frustrated! I want more options! read more

The WORST experience with a business ever. Signed up for service in December - followed by no consistent internet/phone/cable at any given point through Christmas and New Years. I was able to cancel within the 30 days after being belittled, hung up ok and have 5 technicians in my apartment because of incompetence. Luckily for me Comcast reported that I owed funds in April (canceled service in January no bill needed to be paid). Since April I have called to try and get confirmation that I did not owe, which not to my surprise didn't work, and now have been waiting for a refund since MARCH. Even being in direct contact with a Management at the Executive Escalation's Department isn't working. My contact has avoided over 15 phone calls from June until a little over a week ago with the excuse that she thought it was resolved! This company has been a pain to deal with to the point of giving me anxiety to talk to anyone from the number. I beg you to not be enticed by savings and look elsewhere. read more

like many others- after my teaser rate my bill went up 50% and customer service wanted to try and upsell me instead of working with the 50% rate- COMCAST you disgusts me- service is fine but that is your business and should be fine but bumping your rate 50% after teaser should be a crime- I will bounce back and forth between you and ATT every year if that is what it takes to be beat the system- just looking for honest billing and try to keep your customers read more

I really want to know who is happy with this provider. I can tell you right now their service sucks. The cable goes out quite frequently and if I'm working from home I started really noticing it. Our cable has been out since Saturday and today I called for some help. This provider tells me I have to wait until Tuesday for some one to come out. That was unacceptable. I asked why a technician can not come out sooner than that and I was told because all technicians are currently out on call. Now either Xfinity does not have enough people working that can cover the issues or there are way to many issues. I asked the person I was speaking with today and he said there were to many issues going on and that is why no one can get here sooner. That's crazy! My cable bill for the bundle is close to $300 a month which is even crazier. I'm sick of the outages and I'm sick of the long wait to get these issues fixed. I was told I would get a credit for the days it doesn't work but I want my items fixed NOW. I'm going to pay you what I owe and go to #AT&T. Not only can I get all that I need, I can get a package deal of $89 a month plus $300 in visa gift cards. Xfinity does not offer their long term loyal customers anything but a increase in my bill and long waits to get stuffed fixed. I'm am not happy with this provider at all! read more

Comcast sucks sucks sucks. I have had them for 3 years and my internet is out more than it is working. If you have a choice, don't get Comcast. Sure, their customer service representatives are nice and typically American when you call, but that doesn't make their internet service any better. If you want to pay $100 a month for internet that works half the time, be my guest. No really.... come be my guest... because every time I call customer service they end up wanting to send a technician out. Um... sorry... I work full time... I don't really have time to wait around half a day for a technician to show up. I could use a guest to sit here and wait on them for me. LOL. Anyway... after the technician leaves, the internet might magically work for a couple of days or maybe a week... and then guess what? Same thing again. How can a company that knows nothing about how to give someone decent internet service have basically a monopoly over that service? It's a mystery to me. I'm just begging and waiting for ATT Uverse. Maybe it will make it to my neighborhood one day... and when that day comes? Adios Comcast. You're about as useful as the federal government read more

i called to inquire about comcast cable and internet. the next thing i know, i'm receiving a box full of their equipment. i called them and they did send a guy to pick it up! but they in the meantime, tell me...if i'm not home they're going to charge me $25. for their stuff, that i never asked for in the first place. i gave them their stuff, got a receipt, now their billing me, and are very rude about clearing the bill. one rep even told me she cannot turn off my service.... lol... a v o i d this company by all means!!!! if theyre trying to force you into using their services.....something is wrong. do not even call them. a friend at work had them install tv and they did such a bad job...he told ghem to come and take it out!!! then they cracked the siding on the house, so he is fighting them to get it repaired. at and t is so much better, and the prices are good to. read more

Comcast Cable has increased my bill three times now without once adding extra channels or features to my box. Most recently, they informed me that they are increasing my bill becuase the last time they came to my home to replace a unit that stopped working, they accidentally gave me an upgraded box. As a result, I have to pay for services I don't use. This kind of highway robbery has to stop. I want to put together a petition that will go to our city and state leaders and will push for the introduction of true competition in Atlanta. In the meantime, I encourage you all to write to the Better Business Bureau every time Comcast gives you terrible service without adequate compensation. The site is http://www.atlanta.bbb.org. I also would like to include in my petition examples of Comcast's poor service record. We don't want angry talk: just facts about what they were supposed to do, and what actually happened. Let's actually try to fight back against Comcast, and get them to have to survive in a competitive market. read more

yo let me tells you comcast is all of that. i mean i never miss a single show. never. it's easy to use to use. it's a whole lot easier than recording it on a video player or waiting for it to come on again. so if you have trouble looking for the right net work take comcast. read more

After 3 months of trying to straighten things out with Comcast, I gave up. I was being charged for things that I had returned years ago. I called them so many times trying to straighten things out but they were bound and determined to continue to charge me for them. I was even asked for a receipt from 3 years ago for the items that I returned. Who keeps a receipt from 3 years ago? If you have Comcast, you better keep all of your receipts no matter how long ago. I was given misinformation not only from the online chat people, they are the worst that I've seen about giving bad information, but also the billing department. When I asked for them to review the tape from conversations where I was promised things, it never happened no matter how many times I asked or what department I called and begged to listen to it. If you have other options for TV please take it. You will save yourself countless hours of frustration and heartache that you will endure with Comcast. read more

I've had a horrible experience with Comcast since getting it last month. Started out with the double play and tried to upgrade after a week to triple play and sign a 24 month contract. Took so much effort on my part to sign a contract for 2 years!! Does Comcast not want my business?! Now that i finally activated the phone line so I can get security, I know have to pay $70 for Comcast to come out to turn on the phone lines! I think over the course of the month I've had to contact Comcast over 50 times with everyone telling me different things and of course my bill going up with every call. They Nickel and dime you for every little thing and promise you things that they take back in a second. Customer service reps are trained to be nice but do nothing to help you! I have 30 days to decide it I want to keep this contract and I'm this close to canceling. If my service request doesn't go well tomorrow- goodbye Comcast. I would never recommend them to anyone! I feel very taken advantage of! read more

I have had a bad experience. My $70 bill went up to $199, and there isn't a good reason. The internet kept going out, so we called and were on the phone a long time. We finally got to a representative who said that since it was their equipment (we've only had Comcast about 6 weeks) they would come out for free. They ended up charging $60. My husband called 4 times and got hung up on in between being transferred and put on hold each time. I tried their online chat, and the representative actually typed, "Take it as a study so that issues like this will be avoided in the future" This was in response to me saying that it was not ok with me to only give me half credit on a charge that I was told that I would not be charged. We cannot get anyone at Comcast to answer our questions. They have only kept us on hold and transferred all to end up with a dial tone and no answers. I do not recommend anyone use Comcast unless you really like to be on hold and overcharged when you are not being treated rudely by their customer service agents. The sad thing is that I've only had them 6 weeks and they have had the internet go down a lot. We want to switch to AT&T, but Comcast will charge a service fee which isn't listed on their site as far as I can tell. I have no idea what the service charge is for early termination, but it might be worth it just to not spend my entire night on the phone. I was hoping to take my son to the park. Instead I got a whole night of being transferred and treated badly by Comcast. read more

I am so upset with Xfinity I could spit, they quote you one price and tell you what equipment I'd covered on that plan then when you get your bill in it is not as you were told. I tried to lower my cable bill due to I'm mostly the only one watching tv and I'm retired and I don't watch most of these Channels. I was told $169.00 per month with all movie stations it would include my internet and 3 DVRs with I told them I didn't need and asked to trade in 2 for regular boxes I was told this was part of the plan and it couldn't be changed. I get my bill and it was $199.00 so I called. Spoke with Diane she said no the plan was $199.00 I told her no it wasn't I went over the plan about 5 times to confirm I understood what I was getting into. Was also told if I decided to downgrade no early termination fee would be changed. Today I was told I could downgrade but there would be a $270.00 termination fee. I was so angry I have bee a customer for around 40 years and they want to be that way I'm calling someone else I just pretty much want cable no premium movie stations and they are not going to stand by the price I was quoted I'm done with these people. read more

If you can find another service provider with better customer service, I would suggest you do so. I kept xfinity or comcast for so long because it was the only service provider in the area until recently. I was doing my homework on Saturday morning at 4AM when the cable went out. I called the 1-800 customer service number but a recording came on stating they were having technical difficulties and would then hang up. Never got to speak to a liver person since the recording would not allow it. I called later at about 8AM and spoke to a customer service rep since the internet connection was extremely slow and the wireless connection stopped. After a few attempts to fix the problem, I was told that a service representative would come to fix my connection the next day between 10am - 12pm. When the person never showed up, I called comcast. Their recording stated that I had an appointment the following week between 1-3pm. I was livid because the service rep lied to me. I am so through with this company. Since we now have another internet provider for my area, I am going to look into their service. Hopefully, they will be a lot better than xfinity. read more