Worst customer service. I have horrible internet. All they want to do is up my bill . I have gotten the runaround for the last two weeks . One agent told me to go into a Xfinity store to pick up the extender pods. I waited over a hour and I was told by them I have to call the Xfinity. Then I came home and was on the phone for 2 hours . The agents kept telling me to go to the store and pick them up . I had to explain what happens numerous times. Then I was told by a manger he will send them out . Guess what never received them. Again I was on the phone today for over a hour. Nothing was resolved, I was told a manager will get back to me . So we shall see. Not holding my breath. read more

WARNING! This place is run by a bunch of incompetent under 30 year olds. I had Xfinity WiFi and was offered a free phone line. The store's location was convenient to where I live, so I took the time to make an appointment on line. I showed up at the store a few minutes early and noticed a line of 12 or 13 people. Glad I made the appointment. No one checked me in, so after a few customers got served, I asked an employee to let the manager know I have an appointment - in fact,, it's past my appointment time. I saw the idiot ignore my request, and just called another customer forward. Agitated as I was by now, I hollered loud enough for everyone to hear that t have an appointment, and when would I get my turn. Some 30 ish afro hair moron shouted right back at me, and said you can make an appointment on line but as you can see here, it's first come first served. So I angrily asked the dufus why make an appointment? His response, due to his ignorance, was he didn't know. Then said, when we get through with the customers ahead of you, it will be your turn. Now I know Comcast changed their name primarily because they, Comcast, have the world's worst customer service. Believe this, the dolts working at this Xfinity store are giving Xfinity the world's worst customer service rating. The 7 or 8 idiots working at this store, guessing all under 30, must have IQs also around 30. So, lesson learned, don't bother with an appointment and GO TO SOME OTHER XFINITY STORE. That's what I ultimately did. read more

Xfinity service sucks they plans are always changing for the worst their internet not all that I went with AT&T and been good since and not to mention the money comcast took on "accident" but yet never got back ...... read more

We stopped in here in the evening, to get a new sim card, and they had a small line, we didn't wait really any longer than three-five minutes. The staff was very nice. So we wanted a new sim for the new phone we had purchased, not realizing the old one would actually fit into the device just upside down. They gave us a new sim and added another line onto the account instead of just swapping the number over to the new sim card. So the following days of trying to use the phone was a nightmare, and nothing would work. Finally took out the sim and just swapped the old one back in and put it upside down and everything worked as excepted again. read more

What can I say? This place bites. Worst service with a smile. Appts are made, but I was not informed and the line was very long as the female reps talk too much. Not a place for fun talk, Xfinity; a place of business. read more

What a joke! All I am trying to do it return equipment I didn't want in the first place. I have been standing in 'line' for over 10 minutes and have yet to even be acknowledged. Don't come here unless have a LOT of time to waste. Wish there was a better internet option in this area - I would drop Xfinity in a heartbeat read more

I had to do quite a switcheroo with my phone. This whole store is super friendly and fun to be in. Isaiah and Daisy were really patient and helpful and nice to my kids. I wish I had reason to frequent this spot more often. They're the best. read more

Angel was amazing!!! Super friendly & helpful. Helped us save big time & super patient & made it easy for us. GIVE HER A RAISE!

Wish you had more competition in this area...I would go to your competitor... stuck in the middle with you...

On the phone for two hours trying to update my plan. Xfinity has horrible customer service all the prices on their website is a scam. When you go to checkout prices change. I will be looking for a new company read more

Comcast renewed my Triple Play package (Internet, TV, phone) today and raised the price over $20/month without changing anything. It's called the bend over so we can stick it to you plan! I am going to see what AT&T has to offer. read more

Watch out this store is bait and switch. I went in to switch new phone girl asked for my account and pulled up TV and internet service. Said I could get more channels for same price. I wouldn't even watch the extra channels. It wasn't same price either. I went to store 3 times. Called and talked to someone who wouldn't help over a 5 week period. My phone bill is messed up too. I'm paying $50 more a month. I want to go to my last service in November but they said no it will now cost me more. You guys really are losing a long term customer and taking all to another service. read more

Kevin and Sean were both amazing. I had an issue activating my phone and while the wait was extremely long, the support we ended up receiving was outstanding. I am very torn about Xfinity in general because their prices are high and the service is mediocre, but the folks at this store should be commended for their excellent customer service! read more

Horrible "Service". A total waste of time and instant regret transferring services from Verizon! Staff there screwed up on SIM card and when I called them out on it, they lied and did not follow up on fixing the issue. No Mgmt available, either. They are just salesman. They outsource all their service "help" to other countries where they have translation challenges on mobile "support". "Their service Sucks to Infinity and Beyond!" read more

Mgr. Running store doing the process wrong. Having people waste their tim, money gas, etc to return a box that wsd in kothers name for me to get service in.my name according to internet essentials when i cslled them. Terrible!!!! read more

Daisy is awesome, she is so helpful and understanding, as well as efficient. Thank you Daisy!!!

Can't complain, speeds ob data incomparable. Great mobile device carrier too. Would say the least favorite thing is that they outsource when calling customer service. read more

Calling xfinity for account assistance is a hassle and I've found they're extremely unhelpful and do not keep records of phone conversations. However the xfinity stores are incredibly helpful! Especially Jaden!! He was the best, got my account issues taken care of within 20 minutes! Definitely recommend visiting an xfinity store front for any account assistance. Especially this location. Ask for Jaden, he's the BEST!! Great customer service. read more

I think this is the best experience I've had with Comcast. I came into the store to return a cable box and Tiff was the most helpful nicest person I e spoke with at Comcast. When I call customer service I go around and around to get issues taken care of. Tiff was amazing I left a happy customer read more

My mom came to this Comcast, the employees were incredibly rude and unhelpful. Not only did they not listen to her, they were downright rude. She needed a new router but didn't want them to set it up because she works from home and needed to do it at another time. They ignored her request and set it up for her, causing her issues with her federal stay at home job. This store needs a complete customer service revamp. Whoever manages this place clearly down not care about their teams customer service. read more

Very lazy cashier, hours are wrong, thru close at 6 not 7. The guy there didn't seem like he wanted to be there wouldn't get off instagram to help out the customers. read more

Absolutely amazing customer service!! The entire staff was so wonderful! I have two autistic children who are only 3, that were running around every where. I of course was trying to calm them down, worried about the staff getting mad. However it was the exact opposite, they were all smiles & laughs with my kiddos & I! They even changed one of the tvs to a kid show for them They were also extremely helpful in providing me the service I needed at the time. I'd give 10 stars I'd possible! read more

I normally don't do reviews on yelp, but I felt I needed to with this place. I've never been to an Xfinity store and been given so much runaround as I have with this particular store. Bought new phones, was told that they would send the old phones for trade in value. (My mistake was believing they knew what they were doing and I didn't get a receipt-my mistake). Turns out it was a BIG mistake-long story short, phones were "lost"and I never got my trade in value. I returned several times only to be told that it was being looked in to and was promised that I would be notified with ANY information. Well, never was notified at all and when I asked to speak to a manager, was told he would get back to me. Guess what? HE NEVER GOT BACK TO ME!! I finally just gave up. Never will I ever return to this store for sure. Moral of this story either do your own trade in or get a receipt! I lost out and hope no one else does.. read more

Don't get me wrong, I've been an Xfinity customer for 3+ years. But my Apple watch broke so I tried switching my husbands Apple Watch to my line because he doesn't use it much. It didn't work because it wasn't fully 'deactivated' so I made an appointment at the store down the street from me because calling their customer service was just too much hassle. I go in, and it was super busy. They did take me right away because I had an appointment which was nice. But once I asked them to help me, the guy just said factory reset and pair with your phone. I told him I tried and it didn't work. He said that's all I can do. It completely came off like since he found out I wasn't giving him any commission, he didn't care and wanted to move on to the next person. My watch was charging at their desk, he even forgot to get my Apple Watch back so I had to make my way through the crowd to the front desk to ask for it back and he seemed annoyed because he was already helping someone else. I took the watch home, tried again but STILL had to call customer service because it didn't work. Thankfully they helped me figure it out, but i was on the phone for 30+ minutes. In the store would have been so much easier if the associates cared about anything else besides getting commission. I have had internet and 4 lines through Xfinity for years! If I need help I should be able to confide in their store associates. Ridiculous. So disappointing. read more

Terrible service manager extremely rude. Kicked me out of store cause I told him that I waited for 1 hour and a half just to drop off my camera people waited in line for over 2 hours. I called customer service to complain about that rude manager. I was on hold for 30 minutes. Was told managers are busy. Then I was told a manager well call me back in few hours no one ever called me back. Today is the third day. No one called. Shane on you x infinity. I have been a loyal customer For over 13 years. Home and business. And I got disrespected by crews and management read more

If I could do no stars I would. I moved and transferred my WiFi. When I got to the new house it wasn't working so I had to come back to the store. Representative Tom is very rude and not willing to help at all. He was running to the back room and I'm assuming telling workers not to help me. I finally got someone to help me with my question but he was walking away that person and saying that he can't help me with anything and I have to do is call. I asked the worker to call with me and Tom said "can't do that". He was laughing the entire time and just wanted me to leave. He told me that I will not have WiFi for couple days I was very upset because I work from home and I need my WiFi working. I had another worker help me and my WiFi started working. Also, I wanted to make some changes to my mom's account which I'm an authorized user on. Tom told me that I'm not allowed to do anything because I'm not authorized to. The next day I called customer service and I was able to do everything that I wanted to and I am an authorized user. Moral of the story is don't waste your time, gas, money and most importantly nerves on this location. I definitely think that management should consider firing Tom because we don't know how many people he already brushed off and how much business you have lost from him. From his perspective you can't do anything at this location you have to call customer service so my question still stands unanswered what is the point of this location if I can't even access an account that I'm an authorized user on. read more

I took my New cell phone To this store . I was ready to pull my hair out. I am not a techy! I had multiple issues, And Jules What's so helpful and friendly. He was also very patient, And I Left the store Completely satisfied. He is truly a great asset to Xfinity! read more

Xfinity customer service is the worst I have ever dealt with in any sort A business. I Finally have to just cancel service I have asked speak with 2 supervisors not one is called back. Please if anybody knows of a good Internet in cable service please let me know. read more

Had a 6pm appointment at this location tonight. Showed up, and they were closed. They had no care to even acknowledge me at the door either.

These people are con artists , no , they are just liars. Every time I go in. This latest time I went in to exchange a remote. Shawn B. Is the associate I dealt with. It's been a month since this interaction just because I was too furious to give a review. Him and another guy kept hounding me that I could get a better deal if I just got a house phone. They told me it'd be faster Internet , more channels and much cheaper. They hand me a cell phone and tell me it's just like a house phone, you have to keep in within 50 yards of your home. I made sure there was no extra billing especially because I already have the newest iPhone. They assured me I just needed this for the deal. I get home to a slower internet, less cable channels. I call the help line and find out these scumbags gave me a worse deal and now I have a separate bill for a cell phone. I got the package back that I had, because I already had the fastest internet and most channels!! Also now I'm paying for this phone that they said was free!!I went into the store to complain and was told that "our associates never lie and would never do this" they told me I was lying to get out of the deal. It took everything in me not to escalate things. I realized I was dealing with frauds and nothing would be done. In the end it was the associate on the help line that fixed everything. If I could get faster internet service through another company I would've switched years ago. And there is the rub, they know they have me and simply don't care. I need that fast speed for my work. In the end I realize it's not the store associates faults. They are what they are , simpletons and liars. Just horrible human beings. At every store I've ever dealt with. But it's the company that hired them because they fit the business model that was created. And it's my fault for staying. I'm not sure when customer service became a bad thing but this attitude of "we don't care" keeps spreading. read more

Is not it irony that this store provides phone service but doesn't even have a local phone number? The one 800 number is useless and you cannot even call the store to check the hours. read more

** Five stars for Juls ** My boyfriend and I have been with Comcast for years and our contract had recently ended which means our monthly bill had gone up so we stopped in to see if we could sign another contract and lower our bill. We were pleasantly surprised with the customer service we received from Juls. He was set on helping us lower our bill while giving us everything we wanted. He answered all of our questions and was super friendly. Ask for Juls if you go into this location. Professional and knowledgeable.! read more

Trash af. Never gets the speed you pay for. Intermittent service. Rude customer service and technical team.

Yesterday: I was at this Exfinity store only to exchange my modem. I was asked to come back on the next day to figure out a better deal bundling my phone and internet service. I had internet with Exfinity and have phone service with ATT. I arrive at the "Greenback" Xfinity location. I had over an hour of my time wasted by the manager and his employees. I walked in. My first question was is my IPhone 7 compatible. I wanted to know this before I went any further. A male Xfinity rep took my I phone 7 and checked it and 5 to 7 min later said yes it was - get in line. The day before I made and appointment for the next day; but when I arrived I was asked to wait in line. When I finally got to the counter a female Exfinity representative talked with me about how I could save on my bill. At the end of our 40 min encounter she tells me she knew 30 minutes ago that my I phone 7 was not compatible. And the I "should upgrade" to get the "sweet deal" Exfinity had. And in the same breath asked me if I wanted to upgrade my iPhone 7. I told her at the very beginning of our conversation that I was not interested in doing that. So over 1 hour of my precious and valuable time was wasted . Just so Exfinity could try to make a phone sale on me. The manager eventually came and he told me I could leave. Leaving was no problem at all - but - I'm leaving with everything disconnected. I left with everything disconnected from Exfinity / Comcast. And when I left I immediately went to ATT and did a phone and internet bundle with ATT. I would rather pay a little more for the bundle with ATT than deal with untrustworthy customer service from xfinity Comcast. I'm done. And have and will will spread the word on my negative experience with xfinity. Again, I have not a minute to waste and wasted over an hour at Xfinity - 7869 Greenback Lane Citrus Heights CA 95610. Done with them for life. read more

great customer service ! They attended to me quickly and they were very polite as they fixed my problem!

I switch a bad phone for a better one, the girl was super nice, friendly, but I don't know if she knows what is talking about when is about deals, she charged me for the switch $450 because I still was paying the other phone, but then I saw my bank account at home and she charged me another $187 and I don't know why, I sent her a text to her cell phone 2 days ago and still she doesn't answer me, and she gave me her cell phone in case I have a question, well I did and she never get back at me, today a Technician from xfinity came to my home to set up the cable and internet and my husband and I told him about this xfinity store here in Citrus Heights, and about what happened and he told us that this store is no actually a xfinity store, its a 3er party, independent of comcast, so the poeple there don't know that much about deals, and he told us to go xfinity in Roseville because that one is a real xfinity store, good to know but too late, I went to this store in Citrus Heights. read more

i had exfinity come out run cable line set up tv and internet was told when i was ordering on line i would be getting bedroom also tech was so nice told me to go to store pick up wireless box mind you i just had 2 major surgery's got into my car drove down had to wait while all four employees done laughing and bs went up to counter told the young very rude Mexicans gentle men my problem he cam out with a box that needed cable i said i need wireless he got upset and told me i have one in 5 days never taking info down then i said exfinity told me i could get phone service for 30 dollars he said with out even looking at my phone it wouldn't work i would need new phone from them i don't know but i would never recommend this business to any one horrible service if you can call it service with a lot of hard work i was able to get help online wasn't easy but box is on its way further a customer service rep called me because i was unhappy that day 4-19-22 called emailed him what a joke please carefully happy with front room box internet is fast great just customer service is horrible read more