I have been without the internet since 7:30 pm yesterday. Always stops in the middle of whatever I was watching. Now I sit here unable to do anything, no checking on various accounts, reading, just nothing. The silliest thing I have ever witnessed for the last 15 years, but nothing has changed, still super high prices along with horrible service. You can't even talk to a live person, just that stupid automated crap. My modem has been flashing green for 10 hours & hot to the touch. Now, these dummies have me hooked up with two accounts just because I tried to be proactive with my moving date, but, as usual, ya got it all wrong. Why would I pay for two accounts when I can only use one? I can't be in two places at one time. It's just not making sense. Yes. I am pissed but it's obvious that xfinity/comcast does not care. I bet they don't have these problems. AT&T does not buffer & jack you up. I know this for a fact. If you can, go elsewhere because even if you're a good customer, it doesn't matter. read more

I barely make bad reviews, but my experience with the manager at this location is super bad. I think her name was Kelsey. I bought 2 phones cash & changed my my mind to get 2 different phones. She can't cancel it right away. And was told to wait for my phones to come. I was told 2 days fed ex but didn't receive the phones till 5th day. I brought the phones back when I received it and the manager told me, to get new phones she had to send those phones to the warehouse first and wait to get new phones until the warehouse receive it! I was upset of course but this manager was so rude to me. She was unapologetic and I really don't need it but she doesn't know what the hell she was doing. I waited 2 hours for nothing just to to return a phone. I think she needs to go to managerial class and need to smile at least. Xfinity warehouse never got my phone back after almost 2 weeks. And as of now I never got my money back. So, I am kinda not happy customer. In general, xfinity need to work on a faster service to their customers. And the managers need to be more knowledgeable with their job and have a superb customer service attitude. read more

After signing up with exfinity. Lady over the phone told me that i have free tv for first month of services. She never said anything that i have to remove it if i dont like it and not be charged for it. Once i have removed it 3 months later now they are telling me that i cannot remove tv fee which is $7 a month. Why should i pay for it if i dont even have tv service? it doesn't make sense. Be aware of scams. If you have an option avoid exfinity service. read more

Today, I have to give Comcast/Xfinity a really bad review. Several days ago, I was able to reduce my bill (like getting rid of all Premium channels & some kind a promotional package) over the phone & keep the Legacy DVRs (it took over 2 hours with a rep to get a reasonable bill). So, today, I went to the new Elk Grove (EG) location, near Target, to exchange my old modem for a new, faster, one. The rep at EG said that my Agreement with the phone rep had been cancelled (by who? I don't know). And, supposedly, the phone rep had erroneously set me up with an X1 promotional package (what's an X1?). And, since I have the old Legacy DVRs (I'm old school), there's nothing they (EG) can do to reduce my bill since the Legacy will be discontinued soon (holy smokes!). The visit to the EG location was a total waste of time, the long conversation with the phone rep was now non-existent, & now I have to call Comcast back (Calgon, take me away...). So, I called Comcast soon afterwards, from the parking lot. Cuz I was so upset, I wanted to just cancel the service (honestly, I've had Comcast for over 25 years, they got me good). The rep would not listen to me, & just started disconnecting the cable service immediately. She wouldn't even ask why I wanted to cancel service, which just infuriated me (which is really hard to do). So, I asked her why she doesn't even ask why I was cancelling the service (Honestly, I don't even think she cared). Anyway, to make a long story even longer, at the end, she was able to give me a promotional package, even with the Legacy DVRs (because she can) which required the Security cameras & stuff (with a two year contract) ... Almost signed up for it, until... she was having me sign the package deal via the internet that said I had more DVRs than what I really have (unless she was going to hand me over additional "supposedly" discontinued Legacy DVRs). Uhm... I don't think so (Something smells fishy)... Plus, what happens when I close my account (like move to a new country)? Am I responsible for the missing DVRs. I may look stupid, but I'm not that stupid. Whew! Now I feel better (helps to share my experience) . Anyway, I now need to figure out what this X1 business is all about... read more

Service Center 800. We called in to add cable tv. We've been customers for 30 years. Today we had to go through 2 different call centers. Had to repeat everything again. Gave them SS, Account, address, etc. We pay every month for internet and phone currently. We provided correct and complete information and its never changed over 30 years and they said we have to go to the store because there database was not up-to-date. We were AT THIS SERVICE CENTER just a MONTH AGO when we gave them all the updated information they requested. Yes, we also waited for an hour at this location which is standard. 800 service center.....Stupid thing is they asked for my mother's husband ID. She hasn't been married since 1984. You have to be kidding. Extremely inefficient when we provided all the information just weeks before at this location. Went with another carrier. Ridiculous authentication and customer service. Limited vocabulary for offshore customer services: I said "please ask us anything" for additional authentication and nope, the service rep was trained to say over and over: "We apologize" and "We understand" instead of just asking for additional information or just adding to our existing services. We pay these people and there authentication process is WACO. My mother is 84 years old and can't get Comcast upgrade because they can't authenticate her. Dear God, she just wants to be happy with the few years she has left...........and she's been paying these people for 30 years. Most disconnected business processes award. UPDATE: Went to the Bruceville Road 4 days after original review, Ben did a great job handling our case, so I changed rating from a 1 star to a 4-star. Still there is room for improvement, per the above. read more

This store has moved to Delta Shores, but saying, you can move out the hood, but never take the hood out. Of someone.. Cheaters.. We were new customers who added service and moved due to death in our familia. Now they do charge you a month in advance, not the issue, issue is with our move they tried to charge us a fee of over 300. Dollars, a moving fee??.. Now they state we owe over 600. So today I turned in the equipment to a smart ass employee at the front door, whom tried to run me in circles. I have my bill, showing that I $0, so I grabbed my receipt and left. Now I will file a dispute with Consumer affairs and the BBB. I personally know of three other families with the exact same issue. I know what I owe, I'll pay that. THE WORST CUSTOMER SERVIES EVER!! Duces They think cause there who they are, PLEASE... read more

Romeo, great customer service. Friendly, knowledgeable and sincere. What a deal we got today! Ordered new Galaxy Note 9. Can't wait for our new phones. We love Xfinity! Thank you! Go check it out now! read more

My fiancé and I popped in to trade out our broken internet modem. Latrinka helped us out; she gave us a great, quick experience!

The only spare time I had to come in and see about service in person to give business instead of calling a 1800 number, they're closed due to "modified hours." Huge mistake. If this is how their reputation is going to start, me and my family are out. Not to mention the multiple elders and people who drove from Sacramento having to turn around because their hours were incorrect online. read more

Absolutely the worst service I've ever experienced. Virtually impossible to reach someone, they have a near monopoly and take clients for granted and charge too much because of captive audience. My cable and internet have been down for two days and all I can get is an automated system that keeps resetting my devices and hang up on me. When I ajo for an agent, it says "an agent cannot help you". The online call scheduling says it can't help schedule a call. I've been dealing with this service for over 5 years because I am forced to due to them being the only provider to my condo complex, even though their competitors are all around me. Unbelievable!!!!! read more

Poor customer service, was left waiting after check in.. rep very rude... will look for another place to do busy..

Even with the lines being super long, they try their best to get things moving and get you out of there asap. This is my third time here due to the reps over the phone sending me the wrong equipment. Ben is great! Thank you for the great service. read more

Let me be clear I am writing this review for the Comcast Service Center located off Douglas Blvd in Roseville. This review and rating are for the service center only. We all know if it was for Comcast itself that it would be downgraded at least a star or two. I came into the service center on the weekend after Thanksgiving because I finally caved and agreed to pay the $10 extra per month for HD TV. Your welcome Husband. I brought my old equipment into the service center and signed in at the clipboard on the counter. I was about the 8th person in line, but was pleased that they were adequately staffed so there was 3-4 employees working at all times. They added some chairs inside so everyone had room to sit down as the line grew behind me. I also don't know why, but the same people I was waiting in line with were the same people I see at the DMV and Walmart. Great crowd. Everyones transactions seemed to take 5-10 minutes but fortunately when I got to the counter it took less than 5 and then I was out. The employee that helped me was friendly and helpful despite having a job at one of the worst companies in America. But hey, it's a job. I will keep coming back here as long as I have Comcast. Which hopefully isn't very much longer. read more

After being stuck with Comcast for a number of years, it was so freeing to go with another company who offered similar options for much less and offered the level of customer service you would expect from a company that states it cares about their customers. Come on...walk your talk people! Customer service is about non existent and since when do I have to reset my router (provided and installed by their company to ensure complete compatibility) on as much as twice a week because it locks up with just one computer hardwired to the router and a Roku box running in an adjoining room? Not to mention billing errors. For example, we had gotten a package deal with discounts on certain services for a specific time period; however, every month during that time period I had to call in to request the discounts be applied. Of course this involved a 20-70 minute call each time. We have since moved on to a local competitor and pay less and get excellent customer service. In addition, the internet provided for a lower price is faster and more consistent. Keep in mind since leaving Comcast, we now consistently connect three smart phones, two Rokus, a XBOX, two laptops, and two pc's to same service daily and no lag or downtime on the internet with the exception of one evening when someone took out a supply spot in the middle of the night somewhere nearby. Even then we were only down for a couple of hours and got a credit way beyond the amount I would have even dreamed of getting for the inconvenience. You could not pay me to ever do business with this company again! read more

Customer Service Guarantee! What customer service? The staff here are not friendly and seemed robotic. The people in line were complaining non-stop about Comcast. The store is decent looking and has computers for kids to play with. I went here to return a modem that I rented from Comcast. I waited about 10 minutes which isn't bad. When I was helped, the clerk said nothing to me. I handed the modem, he scanned it, and gave me a receipt. I said thanks. He looked at the next customer in line. Really not friendly here. Not recommended. Pros: Location, Convenience Cons: Staff Stars: 1.75 read more

First of all, I hate the fact that I even have to pay to watch my t.v. Comcast Comcast! What can I say? I hate when I have to deal with these people (literally)! I came in today because it is unbelievably how the phone service is with this company, waiting on whole for 35-45 minutes. How can you be this big and have all these issues?? The customer service is HORRIBLE! I do find that when I come in and speak with someone face to face I get more done. Personally, Comcast to me don't seem to care to much about their customers. They won't tell you about promotion in the store versus on the phone the reps will. The staff here are no friendlier than the ones on the phone. No personality for customer service! The line is always long and it seems there is never more than two cashiers open to wait on customers. Just be prepared to wait when you do come here. I really wish they had a store location a lil closer than here. I really think that Comcast really needs to work on customers service for real. People pay way to much for bad service! This store is always clean, small but clean. There's lots of parking, but it's always busy over here because there's a lot of businesses in this strip mall. Took care of what I needed too. I'm just happy I don't have to deal with Comcast to frequently. . Once in a blue moon works for me.. issues.... read more

We were having problems with our AT&T U-verse (the wireless wasn't working)so we decided to switch to Comcast. Called Comcast on a Thursday and set up an appointment for the following Wednesday. Got a call on Tuesday saying that they would need to reschedule for Saturday due to some internal thing regarding transfer of our phone number from AT&T to Comcast. We were given a window between 2-4pm. The Comcast rep, Shawn arrived on Saturday at about 3:50pm. I opened the door. Shawn, who was not smiling, just looked at me. I smiled and said hi. Shawn, with a sour face says something like "are you supposed to have someone here from Comcast?". Not "Hi" or "Hi I'm Shawn from Comcast". I said yes and asked him his name and how his day was going. He said not very well. I've had bad days myself so I try to be understanding but seriously, this guy was in a pissy mood. He took a look around and said he didn't have whatever it was that he needed, that someone would be out in 7 to 10 days and left. I was so disgusted that I called AT&T one more time to see if they could resolve the wireless issue. I explained tovthem what had just happened with Comcast. AT&T sent someone out the following day (Sunday) and he was able to fix the problem. Oh, and he was friendly and nice. Seriously Comcast, if this is the kind of service you provide new customers then I would hate to see the customer service for existing customers. Boo on you. Oh yeah, and fyi...7 days later and still haven't heard a word from Comcast. read more

What a scam. They offer seniors free cell service with paid internet. Come in to sign my mom up and come to find out that very few phones are compatible. You need to buy the phone from them. RIPPING off seniors is such a terrible thing. Lost my business for sure and will advise the complex not to let them try and sell this to other seniors. read more

COMCAST, ALL PEOPLE Just Beware! Three months ago, Comcast began hiking my bill from 150 a month to over 232.00. The first C/S Rep gave me a great rate, so I went forward with a 2 year contract at 186.77 a month. The Pkg was 149.00 and the 186.77 would be my new monthly bill minus taxes. I was ok to be locked at that rate, so Kimberley and I struck an oral Contract. I called back a week later to ask why my bill was so high and was very quickly transferred to a 2nd Rep who claimed to me the first one had lied to me. She cut four movie channels and ended up increasing my monthly bill and threw in equipment costs as well! I explained to her she was Breeching the Two Year Contract for Services and equipment leasing of my bill and the contract. I'm now trying to reach the office of the president of Comcast and filing charges with the FCC, PUC, AND ANY GOVERNMENTAL OFFICE I CAN FIND. I explained I have 30 day review period to examine my bill for accuricies against the contract I Verbally Agreed To! She read the compliance contract to me and tried to get me to answer yes or ok. I explained I would say yes and that I was under extreme duress from her during this time!! She told me I cannot say those words as it's not allowed by policy. I stated I did not feel well and just leave my old contract in place. I really did not feel good and ended up checking into Sutter Roseville ER ward for a severe wet cough and what turned into Bi-lateral Pneumonia in the lower and middle lobes of my Thecal Sacs. It's where the o2 goes when you breath in. So I am now in the ER WAITING FOR A ROOM TO GO VISIT THE THIRD FLOOR. Does anyone else have a story like mine? I want to form a class action lawsuit against them‼‼ Comcast is Toxic to your health! They also changed the way they conduct escalations with their existing customers while getting the new ones in for very reasonable costs. They used to processs all new and renewing customer escalation files back east in their Corp HQ offices. Now if your an existing customer who makes noise like I do, they send all of us back to our local region to cut workload and give the local agents a chance to make things right again. When I went to renew, I went to the Comcast Page for existing specials and saw one with phone, TV and Internet for $149.00 with a $200.00 gift card to spend on whatever. I figured I would reapply it to my bill for 24 months and lower my monthly payment. So I'm back on the phone again for the third hour in my local region and I only need this gift card applied to my account and I am Gone, Baby! No such luck! I take the local Rep by the hand and walk her thru screen by screen til we come to the part where I choose to be an existing or new customer. I tell her to choose an existing customer and keep moving. She state Wait, Sir and tells me she has no option on her screen to choose this function button! I have to call corporate again and explain all this crap again to another person in their 20-30 year old range who will not know their head from their a*s. I'm tired from being sick, coughing, and having the Corporate World seeming to want to give me the big one and not even use lube while they pound sand up my a**. Is this the new Corporate Philosophy that our President is pushing for American Corporate Jobs Today? Do I say F**k you to the $200.00 gift card offer from Comcast? They printed the stupid special pricing to get more business! Do they really think this is working on me? I'm ready to call in the FCC, CPUC, DIANE FEINSTEIN- Senior Democrat Leader and all her friends to get this done? I HAVE DONE THIS BEFORE AND HAVE NAMES AND CONTACTS TO GET TO THE TOP. THIS IS MY QUESTION THAT REMAINS TO ME.DO I SPEND MY TIME TO HELP ASSIST ME AND ALL OF YOU LATER ON FOR FUTURE HELP OR JUST USE MY FAVORS ON A HIGHER PROFILE ARTICLE. DO I START COLLECTING NAMES ADDRESSES, EMAIL ADDRESSES CITY, STATE AND ZIP FOR ALL OF YOU TO BE HELPED OR DO I RESUME A NORMAL LIFE BACK, ONE THAT I CAN SLOW DOWN???? PEOPLE, HELP ME BY GIVING ME YOUR OPINIONS HERE ON YELP‼. I LOOK FORWARD TO HEARING FROM YOU ALL‼‼. CONTACT ME THROUGH YELP PLEASE!! THANKS, DANIEL... read more

If I could give them a zero, I would. They DON'T CARE if they have bad customer service. I just opened an account with them less than a month ago ..... I've had them before so they said there would be no installation fee. But they lied. Therefore, I have over a $300.00 bill for living here a month! When I called them and told them about the lie, they said they didn't say that. So I sent $100.00 yesterday. That leaves an installation bill of $76.00 (which they said was $66.00 yesterday - but oh well what's $10?). They called today and want the $76.00 - actually they want the next bill which isn't due until the 4th. I don't have the measly $76.00 until the 4th. I asked him if he wanted me to rob a bank. He said paying it on the 4th was too far out - 10 days from now when the next bill is due. When I told him I could pay it on the 4th with my next bill when it's due, he said "noooo, that's too far out." TOO FAR OUT FOR A CONGLOMERATE CORPORATION LIKE COMCAST WHO HIRES NON-AMERICANS TO DO THEIR WORK? Me doesn't think so! I implore you to get anybody BUT Comcast. AT&T has much better customer service. They are now combined with Direct T.V. Whenever I had a billing problem, they would work with m e on the spot. Sooo, folks, after paying over $100.00 in installation fees, plus another $200.00 for billing, I am leaving Comcast and moving on to someone else. In fact, I'd rather have NO T.V. than have to put up with BAD CUSTOMER SERVICE!!!!!!! (You know we can stream Hulu and Amazon and get better viewing than this crap.) BEWARE!!!!!! read more

Well the rumors are true. I've only had to contact customer service once, but they basically wasted 2-3 hours of my time redirecting my phone calls to wrong people until I got fed up and told them I would be canceling if the next person I was redirected to couldn't fix my issue. I wanted to upgrade my internet service...you would think they could at least get that right? Frequent service outages. Thought it was cool you could see how long it would take for them to fix outages through the xfinity app but every time they've quoted a repair time, they basically just increased it by several hours when that time came before finally just omitting the "resolution time". Comcast has definitely earned itself a terrible reputation over the years and it's not hard to see why. read more

Walked in to return our old devices & was greeted by Gloria.. She was very upbeat & pleasant.. Checked in & waited about 5 mins to be helped (which isn't bad because we looked around).. She helped us return our devices & I asked for an extra box for a room.. She grabbed it for us & even activated it online so all we had to do was plug it in.. Absolutely amazing customer service from her.. Thanks, Gloria!! read more

I have now been transfered to 10 times. The technical dept just promised to connect me with the customer support instead sent me to a recording that stated they are now closed for the HOLIDAY WED Aug 28. IT IS NOT A FLIPPING HOLIDAY IN THE UNITED STATES OF AMERICA. 10 flipping transfers and begging to talk to a supervisor only get you disconnected WORST SERVICE ON PLANET read more

So I needed remotes asap and they they were very helpful and accommodating. Gave me one more than I asked for. Very nice.

1 star for the cable service itself, it's crappy and thankfully we are not held captive by them anymore. ...but 3 stars for the counter service staff. You really do not appreciate how calm and reserved these folks are until you yourself have become The Horrible Tantrum-Throwing Customer. I was upset and, unfortunately for my poor husband who is always embarrassed when I'm emoting, I was therefore rude. Lucky he was not there to witness because he was at work, but I viscerally FELT his disapproval in the Force. They were absolutely not rude. They were poker faced. They did not meet my eyes. I think one of them said "Wow!". I was bad, but really I had had a terrible, horrible, no good, very bad day, bad directions, and a screaming 10 week old and whining 5 y.o. and sick dog in the car looking for this place in the 100 degree weather. I lost it. I guarantee I am the next horrible customer they will be talking about on the next few Starbucks runs. I should have apologized, but did not, and regret it, but since I will never have any business further with Comcast, I decided to let it drop and do some deeper breathing. End of story there. I just wanted to let people know that this service center has well trained staff who are apparently used to being treated poorly by customers, and I'm embarrassed to say I was one for 10 minutes of my life. read more

Let it be known: I'm not the biggest fan of Comcast. There's always some sort of issue that needs to be worked out, requiring you to follow-up on it before you get any response. The problems I had with the technician who set up my internet finally got resolved a week later. Let's not digress. The Comcast Service Center in South Sacramento/Elk Grove is conveniently located in the Target Shopping Center, bordering Consumnes River College. I went there this morning, not quite sure where I was headed, but YAY! I didn't get lost. It was among the businesses scattering Starbucks and Jamba Juice. It was around 11:30 AM. There was a bit of a line. More people piled in after I arrived. There were three representatives providing service. Two of the three lines took a while to resolve the customers' conflict. Just be patient. The representative I got was very pleasant. Regardless of the queue of customers, her attitude was great. I really appreciated it. I returned a modem and the transaction was completed in a timely manner. Four stars for the pleasant customer service at this location. It's a lot better than the Davis Comcast Service Center, which always leaves me feeling a bit angry and agitated. read more

No stats! Comcast has THE WORST service of any company I have ever had the displeasure of working with (and that's really, really bad customer service). Avoid all comcrap services at all. read more

ANYTHING with Comcast on it stay away. Almost hundreds of dollars of unwanted additional fees that we didn't order, the internet hiccups every few minutes, they never maintain or replace their lines, and the worst customer service in America. Comcast makes Walmart look high end. They are not even BBB accredited due to the fact that they have thousands of complaints and hundreds are not addressed. No effort whatsoever from this company. If you have ANY alternative in your area and it slightly more expensive. Take it, trust me, it will be WAAAAAAY cheaper in the long run. read more

Doesn't even deserve one star. Service tech shows on time Sun 10/18. Says can't find cable. Will have to put one at there cost. Everything to be completed by end of week. Supervisor out later to confirm situation. Supr shows later, finds connector by house. Says need to have blown out(?) and connected. Will be done by end of week. Nothing from Comcast by late Tues. Call and told earliest appointment not until Wed. 10/28!! 10 days without TV service!! Lots of "so sorry's, we apologize". Today, Wed. 10/21, tech shows up. Finds connection, confirms its working. How did he find it so easily and a supervisor and installer not fin it??? Call Comcast ofc Confirm appt. for Wed 10/28. I tell them I have hospital appt that day. Advised me they would email supervisor of situation and call me back within 30 mins to an hour. Now 2 hours later and no call!! No wonder Comcast voted worst customer service every year. I will never give this company any praise. And I doubt anyone from the company reads these reviews as well. But, if you like to hear a million so sorry's and we apologize's then this is the place to do business. (P s. No tv so lots of time to type this with one finger.) read more

Never enough people to help customers. Reps always open the doors late and always have an excuse. You have to sign in on a clipboard which is all the way across the room from where the rep sits. The rep then takes his sweet time getting to the clip board and then gets confused sometimes as to who's next. It also doesn't help that people come here just to discuss their packages or prices. Those things can easily be looked up online or even talked about with a comcast phone rep. I also don't understand why people waiting complain so much while they and treatment sitting there! You know your going to have to wait a long time when you come here. Complaining out loud while your sitting down does not help at all. Be an adult and wait like everyone else! No one wants to be there and they especially don't want to hear you complain out loud! read more

Xfinity Store by Comcast - One person working here and 15 people waiting - Internet Service Providers Near Me - Sacramento, California

There is no option for zero star. They want to push more products so they can hike up the price when the introductory offer ends. They intentionally cause conflict with the equipment and force you to call them to be harassed. Makes me miss DSL. For the cost the value would have been to never change. Stop soliciting. You are a huge PITA read more

Spoke to multiple people online over a period of a couple months trying to get my service transferred when I moved. Got the run around just to be told my house sits to far off the road to get their service as it would be to expensive for them. 1- never asked if I was willing to pay a portion or all, 2-my house sits back just as far as some of the rest on the street with service 3-the company makes you feel like you dont matter. 4- not many know what they are even talking about. They go off map quest instead of sending someone out. Map quest is not always correct. bad customer service!!! read more

It would be a disservice for me not to share what a crappy experience it is to be an Xfinity customer. Their alarm service is terrible (and over priced). Their bundles are over priced. Their speed is over promised. Their tech support stinks. Getting a field tech out takes an act of Congress. Every touch point in the company from sign up, install , service , disconnect and change of address all happens with apathetic and indifferent employees. Like for real. This is the culture of Comcast. It makes me cringe that I watch NBC and consume Comcast product but never ever again would I use xfininity unless I return to a jurisdiction where they are the monopoly on high speed internet. You've been warned. It's not personal. They just don't value clients. read more

This place is always packed with a line out the door. They really need to hiring a few more workers to handle this line, or make some of the processes automated. I hate having to pick up a new cable box or return and old one and having to wait forever. I like Comcast cable and internet service itself, but their customer service offices suck and their call centers are even worse. The positive, is they gave me extra HDMI cables without questioning why I needed them. read more

One of my biggest pet peeves is dealing with annoying sales people. That being said, I was absolutely dreading having to go into Comcast to return my rented equipment when I no longer needed their service. I had everything prepared, all boxed up and ready to go so I could make this as painless as possible. I walked up to the counter (virtually no wait in line) and put down my box awaiting the sales pitch. Surprisingly, the associate took my box, chatted with me about my weekend, smiled and handed me me receipt all in a matter of minutes. So pain freeeee! Thank you Comcast, I actually will consider coming back to you one day when I have the need for internet and tv again. read more

My family had service with this company and this is what my aunt said and i witnessed this service! " Charged me a month ahead for service i never received. When I called to get help to fix the pixelation that was on the screen but no one showed up!! What kind of customer service is that!!!! Never ever recommending this company to anyone!! When I called to terminate, the supposed "Executive Supervisor" Jaime, didnt answer any questions i had. She just continued to repeat my account charges to me when all i wanted was to cancel my account! HORRIBLE SERVICE! Payin $91.00 for nothing! This is what it says on my screen "If you can see this message, the TV you're watching isn't yet ready for Comcast's digital network enhancements. To order your equipment: Gives website or call numbers..." WHAT THE HELL IS THIS????? " read more

I had to get a new remote for a cable box and when I went here yesterday I got a replacement, but it wasn't new. When I tried setting it up to the TV I was using, I couldn't adjust the volume until the remote was set to "TV". I couldn't change the channels unless it was set to "cable". The previous remote didn't have this issue. I tried using the other input codes but only the first one worked. The guide button didn't work properly either. I had to push it 3 time to get it to do something. Upon closer inspection, the remote was scratched and dirty in several places and it had this weird odor like old scented hand lotion. I think they gave me someone's used remote and passed it off as "in working condition". I took it back today and they gave me an actual new remote. This one works fine. read more

I've had this service for the longest time now and they are absolutely knowledgeable on what they are doing. I would greatly recommend stopping by to check out their plans and services. Xfinity is a great internet provider. As far as tv devices I'll leave it to each their own experience. read more

I'd give them a zero if I could, I've been screwed over and over by them! First time when I called all connect and they gave me a deal, and Comcast wouldn't honer it, Always trying to get you into a contact, I tell them repeatedly I don't want a contract... So I seen this Comcast commercial to upgrade you channels for just $10.00 The day before yesterday so I call, the lady said yes, 45 channels to 140 for ten bucks but couldn't get it into the computer! So she called her supervisor and they said that offer expired, in November, so why are they still airing the commercial? Since day one they have had my order screwed up, giving me the wrong cable boxes, having me go into the store to exchange and so on... And back to the CONTRACT, always trying to screw you into a contract! Shame on you Comcast! read more

Let me just say this review is on the service I didn't receive, I had an appointment at 8-10am, and I received a call at 8:01am from the dispatcher and he said the technician has been "knocking on my door and calling me", well I didn't hear a knock and or a call on my phone. When I went outside he was already driving away. Well I was told they were going to come back at 10; they never did... Long story short, I am very disappointed and canceled with them before I even had service. read more

Xfinity Store by Comcast - Internet Service Providers Near Me - Sacramento, California