Was the roadside assistance company sent to me by my insurance company. They were over an hour off…read morethe original timeline, but were very communicative through the whole process, and it was not an emergency so no worries there. They were able to unlock my car in about 2 minutes and I was good to go!

‼ PLEASE READ! IT'S LONG BUT PLEASE READ ‼…read more The owner of the company asked me to leave a review, so I'm sharing my honest experience. While the service itself was quick, the professionalism was completely lacking. From the moment he arrived, he got out of his car aggressively, with no facial expression. His tone was condescending, and he spoke to me with attitude throughout the entire interaction. I genuinely felt like I was being attacked. He repeatedly talked over me and didn't give me a chance to explain anything, which left me feeling dismissed and uncomfortable. As a customer, especially as a woman, this behavior was completely unnecessary. What raised further concern was his insistence on full payment upfront, even though the service was being covered by my insurance. He claimed he doesn't deal directly with insurance, despite the fact that they contacted him to accept the job and were paying him. Even after this was made clear, he continued pushing for direct payment from me. He also blamed me for my insurance sending him to the wrong location, going as far as arguing that I provided incorrect information, which was clearly not the case. I had limited time and needed immediate service, so this unnecessary argument only added to my stress. He then requested additional payment authorization from my insurance before assisting me and made sure they confirmed it would be approved. On top of that, he brought up gratuity multiple times, which felt inappropriate given the situation and his overall demeanor. Unfortunately, I was rushing to catch a flight, so switching providers wasn't an option.. Otherwise, I absolutely would have. Would I recommend this service? Absolutely not. Professionalism and respect should be standard, especially when someone is already in a stressful situation. If a zero-star rating were possible, that's what this experience would deserve. **UPDATE 01/17/26 around 9pm-10pm After doing some digging, I realized I may have narrowly avoided being scammed. He claimed he was sent to the wrong location and texted me a screenshot of where I'm assuming he had stopped, saying the insurance company provided an incorrect address. However, after reviewing the three screenshots he sent me, it appears he accidentally included the original order. Here is the timeline: * 4:22 PM: He sent a screenshot of his location, claiming it was incorrect. * 4:23 PM: He accidentally sent a screenshot of the original order. * That order clearly shows the correct address, with the job accepted at 3:47 PM. * 4:21 PM: He told me to place another order. * 4:29 PM: I contacted Volkswagen. * 4:32 PM: Volkswagen confirmed a second order. In other words, the correct address was entered on the first order, yet he claimed he was given a different address. Based on this, I believe he may have been paid twice and also attempted to collect upfront payment from me while leaving me to handle reimbursement. I will be contacting Volkswagen to report this and will update this review if needed. I wouldn't wish this experience on anyone that's why I'm leaving this review, so please be cautious when dealing with this "business owner." **ANOTHER UPDATE 01/18/2026 @ 8:40pm** Another review based on his comment and my experience with him AFTER this Yelp review. My review is based on my honest experience. There was no wrong address given. The original order shows the correct location. The technician went to a different address after inputting a different location on his own, which was not provided by me. I have all documentation and proof to support this. After I provided the review that he personally asked for, he contacted me on my personal phone and sent 11 separate messages between 2:44 a.m. and 3:10 a.m. on 01/18/26, which were aggressive in tone and included threats of legal action. I am unsure what basis there would be for this, as my review is truthful and supported by evidence. I stand by my review and will not engage further.

i went to my local target tonight to pick up some things with my partner and unfortunately as we're…read moretrying to leave my car didn't want to start.. me and my partner looked up towing places nearby and came across CMD Towing and saw all the great reviews! we called and donny answered and said he'd be at our location in 25 minutes, but he arrived much quicker than that! we asked him to take us back to our house with the car--he was so kind and it truly was a pleasure talking to him! i highly recommend CMD Towing!

Nobody likes getting their car towed, but if you need a tow, CMD Towing is a super reliable company…read moreto call. 385-343-3698 We needed to pull a car from another person's driveway, and the tow truck arrived in less than 25 minutes. TBH I was stressed out about the cost. Thankfully we were quoted a reasonable price from these guys. Earl, the driver provided great service. Good communication. Not hasty in the pick up/drop off, delivered with care. I appreciate that Earl listened to the concerns about the vehicle placement in our driveway. He was very kind and personable with my husband throughout the entire process. Five stars. Thank you!

Quick response and quick service. He was great to work with. I would work with him againread more

Steve was very professional and very prompt when we called. Would gladly recommend their service in…read morethe future.

Had to have them come out again. It was too cold last night but I need to get a new battery after…read moreall that. Greg was professional and got the job done. I hope I don't need them again, but I do know who I'll call!

He was dispatched by our Verizon Roadside Assistance. When he arrived he refused to help us,…read moreclaiming that he couldn't open a uhaul truck we rented. Then told me I needed to call to see if they would approve it, but then he wouldn't wait for us to call and get that approval. We finally got a hold of Allstate Roadside Assistance, who he said dispatched him, and they approved it, then he wouldn't come back to do the job. He claimed he couldn't open it because it was a commercial truck, but it's just a Econoline 250, not a semi, and it was approved. He left us here all night.

We still do not have our car back from repair ship. This company disnthe damage and refuses to pay…read morefor the repairs.

From the owner: We do long and short distance towing we also do roadside assistanceread more

I requested a tow to a mechanic when my battery seemed dead and I couldn't jumpstart it with my…read moreportable charger. When the tow truck showed up, he tried a charger with more juice and we got it running. Great customer service and I appreciated the extra effort.

Towed me out of Parleys canyon on a Friday night. I was back in SLC 30 minutes after I placed the…read moreservice request. AWESOME!

I've always had a great experience with Burt Brother! I highly recommend them. Thank you for your…read morewonderful service.

I've taken my vehicles to Burt Brothers for years. I find them to be honest and fair. And for most…read moreeverything they have gotten to the problem and fixed it.