Totally worth $30 for an hour foot & back massage. Typical place, I've been to the same kinda place in my neck of the woods. You sit in a reclining chair, they get a wooden bucket of hot water, as you soak your footsies. Then they go to town on each leg and foot, I had a man and he was very firm, almost too firm at times, but I really believe he worked out all the kinks! After spending about 15-20 mins on each foot and leg, they take you to one of the private rooms and work on your back. I had to dock 1 star only because they put a white terry cloth towel over you before they massage you and we did not realize that it left white lint all over our clothes!!!! (We were wearing black!) I would not have been so bothered by it if I were going straight home, BUT I had to go back to work and my clothes were a mess! Luckily I had my lint remover roll at my desk and cleaned up my clothes..lol! When I have a need to work out the kinks and just de-stress, I will definitely hit up Zen. read more

I was shopping at 99 Ranch Market and walked by this place. Their promotion lured me in ( Yes, I am cheap.) I went in for a 1 hour foot massage, and Linda was helping me. After a 50 minute foot massage, she offered me a 10 minute back massage because I was complaining about shoulder pains. Instead of a 10 minute back massage, I asked her to upgrade to the next package promotion and gotten a 20 minute back massage. Linda worked on my back like no other. I highly recommend her. She got rid of my neck pain and part of shoulder pain.( I wished I went for the full hour back massage) Since I only had 20 minutes, that's all the time she had for me. I'll definitely go back to Linda and get another massage very soon. She is also very knowledgeable. She provided some advice about my skin and nail condition and how to improve it. (old Chinese secrets) I was impressed. read more

I received a gift card from my husband for this place, so I called to make an appointment. The lady on the phone was somewhat difficult to understand because of her thick accent, but I understood enough to get by. She wanted to know what I wanted for service and I asked "well, I have a $45 gift card. What will that pay for?" so that I could make a decision. She said what I thought to be "that depends on the person", but that didn't make a lot of sense to me, so I winged it and managed to set up an appointment for the next morning after another meeting I had to attend. The next morning I missed the appointment at Zen Wellness. I called about an hour later and apologized for missing it and to make a new appointment. The same woman on the phone said "well, we cancel after 10 minutes, so thank you. Good Bye". "Wait!" I exclaimed. "I wanted to make a new appointment." I thought it was a little weird she didn't want my business, but whatever. So we go through this cat and mouse chase of picking an available time. I ask what she has open, she responds with "pick a time". I give her a time, she says "that time is full". This goes on for two rounds. I say again "what is available", she becomes frustrated and says "I have 3:45 open". I took it (I mean thank god we came up with a time!). Then she proceeds to ask me what services I want and I tell her just full body massage, 1 hour. I mean at this point I am banking on the masseuse being more helpful when I get there in figuring out what $45 will cover. Then the lady proceeds to lecture me about not being late or missing my time again. SERIOUSLY?! I know I screwed up. I apologized and still want to visit your establishment. However, if this massage isn't out-of-this-world, I will never be back because of the sheer lack of hospitality. Someone needs to give the receptionist a lesson or two in how to handle the phones. Or have the massage therapists' schedule their own appointments so they can ask the necessary questions. Sorry Zen Wellness. Your receptionist has set you up for having to over-perform. I will do my best to not hold the masseuse responsible.... read more

The worst place!!! if you'd like a massage this is not the place to go. i made an appointment for my husband and i for a massage and when we arrived they claimed "sorry, we are busy." Then they implied I was the one who made the mistake of calling the wrong place. After confirming they indeed took my appointment their only response was they were busy. if you'd like poor customer service or making an appointment with the likelihood of not getting seen then this is your place. As for myself, i wont be using them again. read more

It was one of the worst massages ever! I didn't get her name, but my masseuse asked me if I had any problem areas, so i told her my neck and shoulder were bothering. She spent less than 10 minutes out of 60 minutes on those areas. She missed all the spots and kept massaging wrong areas, and it was soo painful. I kept telling her that she was hurting me but she didn't care. I kept saying ouch and it hurts, but she kept going. She also had a long nail, so her nail was hurting my skin. When I paid for my massage, I only gave them $2 tip, which I didn't need to, my masseuse and the front desk person complained that it's not enough and demanded for more tip. I explained how terrible the massage was to them, they kept complaining about the amount of tip instead of apologizing. It was an one hour of absolute torture! read more

I had the worst experience here. Let's start with the fact that the room they put me in had dirty bedding with a wet spot in the middle, I should have left then! The woman that massage me basically beat my neck and head up so bad it is now 4 days later and I am still bruised. I would stay far away from this place if you care how your body is treated. Oh yeah, she used her elbow up and down my SPINE!!!! Horrible place. read more

$85 for a 120 min massage?? You gotta love that!!! This is not your typical "Massage Envy" type of spa... These therapists are straight from Asia and know how massages should be done. Linda is my regular masseuse and she could put it down! The place is clean and never crowded. I've always been able to just walk in and get a massage. This place (and the one next to Trader Joes) might seem sketchy on the outside, but trust me.. Theres no funny business here. Once you get a massage here, you'll know what a REAL massage should be like. read more

went there as we had an hour to spare and our car was with the car wash nearby. The place was amazing. nice environment. Good staff. the best thing i liked about it is that their price was reasonable and at the same time the service was exceptional. I was 35 weeks pregnant and hence got a prenatal massage while my husband got a deep tissue massage. As a person who has experienced massages from authentic places in India, Indonesia, Thailand and so on, i can clearly say that the people who worked there knew their job very well. Both my husband and myself went there with body pain and came up completely refreshed. We got the full body massage for 45$ each. Even with a liberal tip, is is cheaper than any other spas. We will be trying the foot massage next. read more

I've been here twice and it gets better each time. I got back from my hour long body massage with Frank and he was great. He cracked every bone in my body and really took the massage seriously. They play calm soothing music in their massage rooms and they're clean too. $54 for an hour of massage, not too bad consider if you were to go to a spa like place that charges well over $100 per hour and they don't even do as good of a job. I think if you're looking for a place to get a good massage to ease your aching body or to have a relax experience, give them a try. read more

One of the worst massages. The guy who was at the desk did my massage, so he kept answering the door during my massage - and texting on his phone! I could hear the distracting beats/ music from a next door business, which was not zen/ relaxing. To top it off, the masseuse complained about his tip to me! Never again. read more

A friend of mine and I tried to walk-in on a Sunday for foot massages-- they were entirely booked up for the rest of the night! He picked up one of their flyers-- with all their deals a few weeks ago-- super cheap foot massages and reflexology available! We were very disappointed that there was no availabilty...they should have on their flyers that appointments are necessary. :-( Looked like a very nice place...the decor reminded me of Watercourse Way in Palo Alto (but without the spas.) read more

Had the worst massage ever! The entire hour was painful. It felt as if the therapist was making knots so she can undo them! After 45 minutes, my neck was stiff and I couldn't even move. The therapist was nice enough enough to help loosen my neck and shoulders. The next morning, I woke up with a stiff back and completely sore. This is definitely not a place to go to if you're looking for a soothing, relaxing massage after a long day at work! read more

I gave Zen Wellness 4 stars based on the price alone!! $45 (if you pay in cash) for a 60 min full body massage is the cheapest in the area! Given the price, do not expect a luxurious spa experience. The massage staff does not speak english well, but I did not find that a problem--my masseuse knew how to do the job and that's all I needed! The place was clean and the staff was friendly. This wasn't the best massage I've had (those cost $100+), but for the price and the ability to walk in, it's worth it! read more

i was totally weary of this place and was reluctant to try it out at first. my brother played the guinea pig and afterwards, highly suggested i go try it out for myself. we both typically get DEEP tissue massages and this place is just that!!! if you need a place that can really get the kinks out, then this is the place! honestly, they don't mess around---they get right to it and i got a great massage in 60 minutes---when i typically feel like i need more than 90 minutes for a satisfying massage. they have great speicals too---so you know i'm going back as much as i possibly can! read more

went with 2 girlfriends and had the 1 hour foot massages. Worth every penny and would pay more.

Just had a massage here earlier today at 8:30pm, ended at 9:30pm. I was the last customer they had. Pretty late but my masseuse still acted so nice and patient with me. I was massaged by Lisa. I've been here a couple times before and I'd say they were a little above average but not my go-to spot. After Lisa, I wouldn't mind going here from now on! Great price ($45 for an hr full body massage)! As good quality massage as the other one I normally go to but $15 cheaper! The only cons are the ambiance is just average, pretty small location and I could hear people talking outside which kinda killed my relaxation. Also, its kinda difficult to tell the masseuse what you want when they can't understand English really well. But that's not their fault, it would just be a lot easier if they knew better english so instead of trying to explain yourself, you could just be relaxing. All in all, I recommend this place if you're looking for a quick massage after a long day or if you're sore, they give good quality massages. You wont necessarily get the "spa experience" though. Oh and request Lisa, she's amazing! At the end of the massage, i felt so relaxed, loosened up like i let go of alot of toxins in my body. I was ready to just sleep over there! Especially loved her face/head massage, will definitely request those for longer next time! read more

We went today for couple's massage (we enjoy doing this as a couple) and booked the couple's room. We were shown into the room to get ready. One of us was already on the bed and the other getting ready. We heard a knock and it was the receptionist asking us to move to a different room as the owner needs the room. This was very poor customer service. We called for an appointment and said clearly we wanted the couple's room, arrived before our schedule and was looking forward to relaxation. This incident caused us to be upset and we left. Very poor customer service. This place just lost a family of 10 as we will not go to this establishment anymore. Actually, I just recalled that when 2 of our family members went recently, they were very sore and didn't like the massage! This is double whammy and we're done with this establishment. read more

Stopped in today for the first time and got the $45 special (40 min foot/30 min body massages). The foot massage was really good, so I was really looking forward to the body massage to work out all the knots in my back. The body massage left much to be desired. Perhaps my massuese was just tired after my foot massage. At any rate, unfortunately the same knots that I had in my back when I walked in still remain. I'll still go back because their prices are extremely reasonable. Next time I'll try a 30 min chair massage or something along those lines. read more

I went here because one of my friends said she got a decent massage for a very reasonable price; NOT ! The man at the desk called to say they were running behind could I come 15 minutes later, when I showed they wanted my money upfront. After getting payment he showed me to a room and opened the door with no instructions or questions as he continued on the phone with someone else. The place looked a bit dingy but hey, what can you expect for the price. I knew I hadn't payed for a spa. I undressed and got under the cover. 10 minutes later the massuese came popping in the door, no knock just barged in and said she be there in a minute, she was busy. The massage was terrible. I paid for an hour and a half so i could relax and get a full body massage. She gouged and poked in a staccato like fashion like she was in a hurry to get it done. Never asked if any specific areas need particular attention or any questions at all for that matter. This was barely tolerable and far from relaxing. So after an hour and and half of the gouging and poking she never even massaged my feet. What I came home with were bruises and a flea bite. When I told my friend of my experience she said her second visit was much like I described and she would never return either. The only reason I gave them one star is the price was decent and the hot towels at the end relieved some of the tension her gouging caused. I'd much rather pay 20 more and go back to Massage Envy read more

Really affordable prices (cheaper if you pay in cash). However, the masseuses/masseurs can be hit or miss. I've had really great massages, and I've also had just okay ones - I have also had someone who was not very good during my foot massage, however amazing on my back. read more

It does look shady from the outside but inside its a normal place .They were having a special like 1 hour for 45 bucks if you pay in cash. My massage therapist gave me one of those massages where they beat the crap out of you but It feels good. Everytime I would say Ow that hurts ;she say ,"no its good." I was sore after for like a day but I did feel better. If you like relaxing massages though I suggest you try elsewhere. read more

No good not professional kept me waiting and went to take phone calls , also does not use oil for massage which is good for skin- used some kind of lotion that too very sparingly on the whole a very painfull and stressfull massage - no too clean either read more

If you have sore feet, you will refreshed after a quick appointment here. Went here on recommendation of a friend and my feet and calves went from tired and cramped to ready to get to work. Will be back! read more

Zen Wellness is my absolutely favorite place to get a massage. It's the time to rewind and relax from a long, hard day. The masseuses are really nice and good to talk to. Once I walked in the store, a sense of calmness overtook me. The nice, soothing music was also a plus.The interior design is beautiful and gives off a nice vibe. I would recommend this for anyone. The prices are reasonable and the quality of their work is excellent. read more

I can't believe that someone would say they were rude here. I've been going fairly regularly since December and love it. Great massage, and very friendly people, though some of them have limited English skills. Like both their location at Rosewood Plaza (which is newer) and the Trader Joe's Plaza which is always clean and professional. read more

Had a great ( sports massage ) massage yesterday with Shirley . I highly recommend Shirley @ Zen Welness in Pleasanton (next to Trader Joes)

Customer over 8 years. Love this place. Very professional. Tommy was the best but now gone. Good service for the price, clean, reliable, healthy. read more

I got a 60min massage after a very tiring weekend. I walked in and they had the room ready and immediately got a massage. The massage was good but however you should be able to tolerate some level of pain. I didn't like how they don't cover the rest do the body while they are working on part of your body. I kept feeling cold as I was not covered up properly and their blanket was too thin! Also the lady wanted me to take the 90min massage. I told her I will think about it later but she kept pushing me to take it. Also during the massage she kept leaving the room to take care of other customers and left the door open! In the end she demanded for more tip which I didn't like! The only reason I gave 3 starts is coz I needed a massage super bad and I got one! But the service was not very good! read more

I would like to add that this place is still great! When I come here I am not expecting it to be a high end spa like the ones that you pay $500 for a service, but for its price point and for its "level", this is a top notch place. read more

Very clean. Not fond of the body message I got, more like just rubbing my back with lotion. I thought after feeling how tense I was she would put some effort but she didn't bother after i told her to pump it up. Foot message was awesome and facial was fantastic! Definitely going back for both foot and facial work!!!! And close to home!!! read more

I have been coming here for about 6 months now. I am a big fan. My husband and I love coming here for the 1 hour foot massage and 20 minute body massage. You leave floating on air! I also have been several times and received a full body massage. I loved every minute. One of the therapists actually got on and walked on my back! I felt like I was in Hong Kong. You have to go, prices are great and the people are very nice. read more

Service here is really bad. The receptionist is rude. The staff talks about the customers openly and in a negative tone. They put out tipping expectations on the counter (minimum $10) and refused to break up my $10. A one hour service costs $45 and at 20%, it's $9. I don't expect to be obliged to pay more than 20%. At the foot massage area, it is very noisy and the receptionist and staff makes no effort to keep the voice level down. Terrible and if I have a choice, I will not come back again. read more

This last time I went to give my mom a foot massage they earned this 1 star. Unprofessional is an understatement for their conduct. Walked in and they said no seats. Asked if I could schedule a time in an hour or two. They said I would have to pay ahead of time now to schedule. I paid them. Came back and they sold our time to someone else. Asked us to sit in a hard wood chair to give massage. After a long day at the mall we reluctantly agreed. Then we wait 10 minutes and they don't come to do the foot rubs... finally I find the manager and she says come back in 20 minutes. We go and come back 20 minutes later and she says we are sold out for the night. I stand there waiting for a refund and she is confused why I want my money back. She then blamed everything on her 16 year old son sitting behind her. I insisted she give me my money back and she reluctantly did. I honestly feel the treatment was racially motivated as other Chinese were sold our seats twice after we even paid, and why would they ask a deposit to schedule a massage? read more

For the price and the service, no other tri-valley massage place can compete! Get 60 minutes of blissful full-body massage complete with scalp and hand massage. Ask for Shirley if you want someone with a lot of power! read more

Great service. I went last hour when they were closing 20 mins prior. He was going too fast and I felt rushed a bit.

Did a couples one hour full body massage. Ended up being more of a deep tissue massage which felt great. The beds are heated which was my favorite parT since some massage places can get too cold. The room was comfy and cozy. Great price too! read more

I have been here for a couple of years and enjoy massage from Linda. She is skillful and knows pressure points well. She does on both light and deep tissue massages. read more

One of the best full body massages I've had. Make an appointment with Peter, he's really good.

Just had a one hour full body oil massage. ($54) I was very happy with my massage. Good pressure and a nice and quiet room. I will go back to this place at least once a month while checking out other places in Dublin and Pleasanton. I would give this place a 4.5 out of 5. I dont know what exactly deserves a 5 though. But this place is great! read more

These guys know what they're doing! My fiancé and I had a 1h full body massage and they worked on all lumps we had knowing exactly how to work it and make it go away. I'm thinking of getting the package so it only costs 39$/h. I recommend to try it but be prepared to suffer if you needed it! read more