We had a dog for three weeks, and she peed just a few times on our carpet. We cleaned it up right away each time. It wasn't like she soaked the carpet in the same spot over and over... These guys came and did the extra pet treatment, but the smell didn't go away at all. I had them come back to treat the smell again, but it still smells. It's so frustrating. This was a basic, simple job that should have been taken care of for what I paid. We paid extra for it. Waste of time and money. Do not pay for pet odor treatments. They did a fine job cleaning our furniture and normal carpet. But it's ridiculous that they couldn't fix my pet odor issue. read more

I love this company... for several reasons. From start to finish, (the call to the payment), Zerorez was efficient, courteous; it's customer service was stellar. The tech who came to my house was punctual, polite, knowledgeable and very personal. He loves this company; in my opinion, employees who love the company they work for are an indication of the quality of the company. The tech did a great job - removed the stains from my 'chips & salsa' incidence. Their prices are quite competitive and finally, the solutions they use are organic and non-toxic. read more

Been using them every 6 months for 5 years. Great service. The first visit they will show you the dirt the machine is sucking up which is both gross and theraputic at the same time. read more

I should have done a before and after! Tile looks brand new again! No harsh chemical smell! Friendly, courteous! Highly recommend! read more

Zerorez Carpet Cleaning - Carpet Cleaning Near Me - Pflugerville, Texas

Used Zerorez twice. Highly recommended to me by a Realtor. Did a great job on the floors but especially on my couch. Great service! read more

Zerorez Carpet Cleaning - Technician working diligently! - Carpet Cleaning Near Me - Pflugerville, Texas

Zerorez is the best "green" cleaning service I've ever used for carpet and tile. Kyle is an exceptional technician with this company and is professional, knowledgeable and really believes in the Zerorez cleaning process! Our carpets look like new and the grout -- between the black and white hex tiles on our bathroom floor -- are bright white again. Thank you Kyle! read more

Zerorez was highly recommended from a neighborhood site after we had an ingredibly bad experience with a different company. Stephan came in, all business but friendly, and totally knocked it out of the park. It was exactly what we would have expected the other company to do. We are zerorez customers for life! read more

I used Zerorez for a mold problem in our HVAC and the two gentlemen that came out were prompt, through, helpful and efficient. They were very upfront on costs and service. I appreciated the level of care they took to resolve our issue. Thanks so much! read more

Great customer service from everyone at this company! Great and fair prices too! Sam was not only amazing at cleaning, he was friendly and courteous too! I highly recommend ZeroRez!! read more

Do not use Zerorez Austin Carpet Cleaning .My apologies viewers, for the late updated post after several attempts to resolve a complaint that was made within 30 days of receipt. Due to no avail after speaking with Michael a few weeks ago. Michael has repeatedly stated they are not responsible for the water damage caused to my bedroom chest (made from particle board). Which clearly shows water damage. Michael said the chest had to have been dropped to cause the damage. I had seen the Zerorez Austin Carpet Cleaning advertisement on the local news station and noticed that their product removed stains, which was not true. This is one of those times when I did not go with my gut feeling. Lessons learned to use a company that will take responsibility in an unforeseen incident. Date of service March 24, 2022. Cost $534.76 for Carpet Cleaning/Air Duct Cleaned. The below statement is on the receipt. We want your cleaning experience to be the best you have ever had. We guarantee 100% satisfaction with all work performed and a promise to return to resolve any problems with workmanship quality within 30 days of original service. All product purchases come with a 30-day money-back guarantee. No returns after 30 days of receipt. read more

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Wow! Carpet looks amazing! Thank you, Bo! Scheduling was also super easy and Bo was right on time. We will definitely do business with Zerorez again and will also look into their other services- vent cleaning, etc. read more

I used Zerorez in July for grout cleaning. I give them 3 stars because the customer service is outstanding. From the moment at scheduling, to the day of service, to billing, it was all very easy with friendly customer service. However, the cleaning itself was not satisfactory. Even though the tech stayed longer than planned, the grout did not clean and look like the pictures in their infomercial. At the time of cleaning, I've lived in my newly built home for 8months. My floors were not sparkling, but were not filthy either. I'm not upset with the company, but I would not recommend them. read more

Roy came to our house and he was super helpful! Within an hour he cleaned the carpet in two of our rooms, an area rug, and my car seats for an INCREDIBLE price. We are super impressed with the professionalism, quality, and honesty from this business. Our carpets look brand new and we will absolutely be using ZeroRes to keep our cars and carpets nice in the future. Thank you all!! read more

Zerorez responded to our request for a quote quickly and we felt satisfied they were reasonably priced and hired them. The technician was friendly, professional and knowledgeable. He cleaned very quickly and made our area rugs look like new. read more

Zerorez was just here and cleaned a navy blue couch which was dirty, stained and dusty , neglected because it looked so sad nobody wanted anything to do with it! Thirty minutes after Zerorez cleaned it, it's looks great! It has a new life! Our tech was professional, timely, and it was a pleasure to have him in our house. Thank you, Zerorez for the option of no chemicals cleaning. With my allergies, this type cleaning is a God-send. Will be using you again! read more

Great job! Anytime I need floors and/or furniture cleaned, Zerorez will be my go-to cleaning company. I needed the carpets, a sofa, and a chair cleaned. The young man who came out was very friendly, courteous and, most importantly, thorough. He answered the few questions I had, showed me the cost before he began, and made sure I was satisfied w/ the job (I was) before leaving. When I called to schedule, the man who answered the phone was very helpful and nice. I like that Zerorez uses a cleaner that is pet-friendly. Not only did my dog not have an asthma attack, he didn't even sneeze! I'm extremely sensitive to smell and wasn't at all bothered by the after-scent. It's a very light citrus scent which I thought was nice. Highly recommended! read more

They do an awesome job. I will use again. My carpet looks brand new again. And it's nice to have no residue from shampoo in the fibers

this place is a super scam. i have been chasing my refund for almost a month. no one responds & the manager is always conveniently out. they were supposed to clean the grout in my bathroom. an absolute joke. please do not waste your money. read more

Used them to clean the carpets and tile/grout at my office. They did a great job and went above and beyond to make it look good.

This is the second time we have used ZeroRez and I will use them again! Jordan B was very courteous and thorough. Really enjoyed working with him. Thanks for everything ! read more

Great service. The Rug was cleaned very well, and smelled fresh. I would definitely recommend, and use Zerorez Services again! read more

Called and scheduled a carpet cleaning on our new house and they fit us in 2 days later. The worker was friendly and explained the process to us. He was in and out of our mainly carpet 2000 sq ft house in an hour. The carpets dried in 4 hours and we were able to walk on it right away. Well worth the money spent- total around 350. read more

Great customer service, I submitted online request and I got a call back 10 mins later on a Saturday afternoon. The appointment was scheduled, and the rep arrived inside the timeframe given. the results were great, cleaned and sealed my 4-yr. old tile/grout. Thank you Jose! read more

I wanted to send a shout out to Brad and his crew at Zerorez! They did an amazing job cleaning and whitening our grout. I was very impressed with their professionalism! Thank you! https://photos.app.goo.gl/gzRstEQPzFv3wnE68 read more

Great customer service is at the core of this business. The company communicated with me every step of the way and they did a great job cleaning the carpets. read more

My honest opinion hoping to save someone else from spending lots $$$$. Setting up appointment was easy. Technician arrived on time then it all went downhill from there. Technician cleaned grout on natural stone floors, carpets upstairs and 5 area rugs. I've had my home professionally cleaned by another company about a year prior was very happy with them but thought I'd give this company a try. I know what clean grout looks like. Everything was still wet when the technician left so it was hard to say whether or not it was cleaned. After it dried I noticed pet stains (urine) didn't come out on carpet, the grout looked the exact same, and unfortunately the area rugs still had an odor. The owner/manager offered to come back after he explained the technician should of used a different tool to clean the grout. We set up another appointment time. When he arrived with another technician to redo the work he also noticed the area rugs odor after I pointed it out to him. He offered to take them to the shop and have them deep cleaned something very different then having them cleaned in your home. Supposedly, it removes odors and stains much better but it also costs a lot more! I went ahead with his offer and paid the extra $ to have the area rugs cleaned. Meanwhile, he gave me excuse after excuse why the grout wasn't getting cleaned. It was my natural stone floors however the other company had no issues cleaning them, hmm. Fast forward, my grout and carpet never got clean like it did with the previous company, and my area rugs were delivered about 2-3 weeks later with the same odor. I can't recommend this company and would never use them again. read more

Guys did a decent job but left me with a few issues to clean up. They cracked and chipped a kitchen tile without mentioning it. Also, after cleaning the tile left quite a lot of damp residue on laminate wood flooring next to tile floor. All in all tile grout cleaning and carpet cleaning came out pretty nice. read more

I hired Zerorez to clean my tile floors, grout and my hardwoods. Evidently they are not equipped to clean hard surfaced floors, only carpet. I was told they were capable to clean both with great results and they even sent me some pictures of previous work. I was impressed. However, after they came to my home, I was extremely disappointed. There was a lot of residue left behind on my tile and hardwoods. The grout did not get clean. The hardwood floors looked like they had not even been cleaned. The gentleman that came to clean, did not even move the furniture...he cleaned the floors around my furniture and rugs and for what I was expecting and what was done was completely the opposite and very costly. He sat on his phone texting quite a bit while his machine just sat and ran. I had to hire another company to come and clean my floors and what a difference between the two! I have spoken to Brad at the company with not much resolve. He wanted to come see the floors to see what they looked like, but this was AFTER I already had them cleaned by the other floor cleaning company. Brad then asked me to send pictures of my floors, which I did. I sent pictures to him of their cleaning and pictures after the other company cleaned them. HUGE difference. The manger, "Brad" became very defensive with me and a little aggressive. Again, they offered to come and clean my floors but they were already cleaned by another company...not sure what the point of that would be. I asked for a refund and all they would offer is another cleaning. Finally, after several conversations, Brad offered me a full refund in writing, if I would send him a copy of my invoice from the other company. I did send a copy of the invoice to him and there has been no response at all. His assistant, Danielle called me shortly after I spoke to Brad, and told me they would issue either a partial refund without a copy of the invoice or a full FULL refund as soon as I sent them a copy of the invoice. Again, a copy of the invoice I paid in full was sent and still no response from either of them or anyone else in the company. Not a good experience and will not hire again. I would be careful if you are wanting hard surfaced floors cleaned. Definitely not their expertise and very over priced. I paid for over 800 sq ft of my floors to be cleaned. In reality that is not correct, because once again, the cleaner only cleaned around my furniture and rugs. It has been over two weeks since the cleaning and I still do not have any resolve. Poor customer service. Let me add, I was told by Brad and Danielle that Brad would come to my home and both times they said he was coming, he never showed and no phone call. This proves to me they are undeniably not wanting to make things right. There is so much more for me to share. I will just leave it with BEWARE before hiring ZEROREZ. read more

Javier and Billy were awesome. We lived in our rental for a little over 3 years and had the carpets done once. We called Zerorez this time as well we're moving out to a new home. We paid extra to get the "pet treatment" and it was mind blowing on how clean the carpets came clean. I told Javier that I had bad allergies and was always having breathing issues in the bedroom. When he did the pet treatment so much pet hair came out and I vacuumed twice. It so gross and amazing at the same time. The owner even said we keep the house so clean that it did not look or smell like dogs were there. I highly recommend it and will definitely use them again! read more

Zero rez is fast and very responsive unlike alot of other local carpet cleaners. When I inquired about carpet cleaning online they immediately called me to set up an appointment. I used Zerorez because I heard it on the radio, the ad said that they were very good about removing deep stains. My lovely cats had been urinating in one corner of my living room for some time with no help of the at home treatments I decided to call Zerorez to give them a shot. The technician who came to my house, Justin, was very informative and knowledgeable. He explained to me what he was doing every step of the way. Justin was very thorough in the corner that I had issues with he spent over an hour cleaning just the one room in my house I like that they were not a quick in-and-out service like a lot of other carpet cleaners I've used in the past. I would definitely recommend Zerorez to anyone and everyone who has carpet in their homes whether it is for a spot treatment for pets or for an actual full home carpet cleaning. They are very reasonably priced for the amount of work that they are doing. read more

Honestly, I can't ever say that I've been so excited to write a service review as I am right now. Josh and Seth provided friendly concierge level service at a great price point that made me want to shout from the rooftops...about carpet cleaning. Upon their arrival, I could tell that Josh and Seth were professionals that took their job seriously. Zerorez cleaned my four rooms quickly and, most importantly, effectively. I had a couple of stains they were able to remove and my carpet looked great. They brought a very worn area rug back to life and removed the pet odor. Seth also gave me a very reasonable price to clean and protect an armchair that had been put through the ringer by my 3-year-old. The only constructive feedback I have is with their customer service team in Dallas. I initiated my service request online and it took several days for anyone to call me. My phone interaction with the scheduler didn't feel very professional which made me a little leery of the service I was about to receive; however, all trepidation was gone as soon as they stepped foot in my house. I will recommend them to all of my friends and family. read more

There was a price given for 3 bedrooms hallway and the stairs, which was $180. So they come to the house and talked my girl friend into spending almost $400. They stated that they could not clean the carpet the best and need to use a different method. Wow read more

I paid over $1200 and waited 4 weeks for area rug cleaning and from what I can tell, not a single stain came out.

This is the second time we have used them and once again we are happy customers. The technicians are polite, friendly and professional. They are skilled at what they do and take the time to do it right. We could not ask for better service or a better job to be done. We are customers for life! If you need your carpets cleaned, or your tile & grout, make sure to call Them. You won't be disappointed. read more

We were totally satisfied and they exceeded our hardwood floor cleaning expectations. I was expecting a machine, which they used, but seeing them on their hands and knees finishing the job! read more

I have used Zerorez before and was completely satisfied but this time I am very disappointed in their customer service. I have a roomba that vacuums 3 times a week and I have never had an issue with it on any rug or carpeted surface in my house. I had to get my dining rug cleaned and after a month it was returned and looked good from what I could see as far as the stains. I didn't think to check for snags. See picture. This is in a zero traffic area of the rug nothing slides over it ever and though it was vacuumed successfully day day once I received it back from Zerorez this is what happened. They refused to consider any possibility that they could have created the snag that caused this. I wasn't asking to replace my rug but possibly refund the cleaning fee since I will have to replace the rug. I was told to call the Roomba company. Thank you Zerorez for your excellent customer. read more

Zerorez Carpet Cleaning - Rug snags after being vacuumed after I received it back from Zerorez. - Carpet Cleaning Near Me - Pflugerville, Texas

Two other companies tried to clean the light colored berber carpet in my den but they failed. Aaron from Zerorez cleaned it in a few minutes! Zerorez does work! read more

Aaron came out today to clean my carpets and get out several nasty pet stains. Aaron was amazing. He was on time, professional, friendly, and did a better job than I could have expected. I will definitely use Zerorez again. read more

Our appointment was scheduled for 8:00 AM - 10:00 AM and the technician arrived at 9:30. He was courteous and attentive. The technician quickly set to work, addressing issues of pet stains and over all deep soiled carpet. What I thought was inexpensive, builder grade carpet, turned out to be a high quality carpet and the technician was able to restore the carpet to its former luster. We also had them clean our sofa and upholstered oversize chair. All in all, great job. I would definitely recommend and use ZeroRez services again. read more

Kyle and his team, Brad and Alex, were PHENOMENAL! They swept in a really took charge of the situation, educated me on what needed to be done and then took care of me like a Queen. I felt taken care of every step of the way, which I really appreciated since I was so anxious about the flooding in my home while we were trying to put our house on the market. And even though they were not able to get the mildew smell 100% out of the carpet, they did their best and I would use y'all again in a heartbeat. I'm looking forward to being able to refer you to my friends and family. read more