I used this company for the first time today. My tech was efficient, fast, and the carpet looked like new. He was protected with a mask and gave me booties to wear until the carpet was dry. Will definitely recommend to family and friends. read more

I had a last minute carpet cleaning to be scheduled and thanks to Mitchell he was able to get me in right away. Samuel the tech was PHENOMENAL! I truly appreciate the customer service and the quality I received from this team. Thanks guys! read more

This is my second time with Zerorez but this time for my old disgusting carpet in room. From calling to find out what they can do to help to making appointment to arrival and price quote and cleaning it was wonderful. I didn't want to spend too much on old carpet but not ready to spend money to replace. Kyle the technician was polite and thorough and did an amazing job. We talked options and he gave recommendation and it was in my price without me telling him range. The carpet has not smelled, felt, or looked better. And no chemical smell!! Just like my tile I am pleased beyond words. I recommend and I have not recommended another carpet company! read more

Jose did a great job. He needs a raise! We needed some furniture cleaned and it looks amazing! Thank you!

Zeroez Austin gets 5 stars for their customer service alone! Very professional and their carpet cleaning is exceptional. I've had other carpet cleaning companies in the past. However, not one of them left me completely satisfied all around like Zerorez. Thanks a million! read more

What a load of crap "The technology was water that was electrolyzed through a sophisticated process". This service is a waste of money.

Jordan was great! Our carpets and sofas smell wonderful and look so clean now. Great company with great employees

I cannot thank Zerorez and Josh enough for the amazing service they provided. I love how Josh took the time to explain everything to me about the products they use and why they are so good compared to other companies. We also used them to clean our small business office. We are so excited to finally have found a great carpet cleaning company that we trust and know they will do an excellent job! read more

Very happy with the quality of carpet cleaning by Zerorez. Jordan & Aiden were informative and took the time to explain the process to us and seemed genuinely interested in our level of satisfaction. Would definitely use Zerorez again when the need arises. Highly recommend! read more

Being a "highly coveted" ex-carpet cleaner myself, I'd have to say my standards are fairly high for my fellow floor technicians. Jordan and Bobby blew my expectations out of the water. Carpet looks amazing, tile looks like it has new grout and is spotless, and best of all they gave my whole house a much needed air duct cleaning. Zerorez is my new go-to for floor cleaning and I will definitely recommend them to anyone who asks. You wont be disappointed with how friendly and knowledgable they are. read more

I was very impressed with these 2 young men that came and cleaned my carpet!! They also gave my tile a cleaning in my kitchen too! They were very considerate to each other and me, loved my dog (Important!)and did a great job!! I am a diehard fan of Chem Dry, but I was very impressed with Bobby and Aidan? (spelling) Thanks!! And have a Merry Christmas!! read more

I can't say enough great things about Zerorez! From making the appointment to have my carpet and tile floors cleaned, to the time when Paul finished the job and pulled away...I couldn't be more pleased. Friendly, professional, informative, and conscientious describes this company and my floors all look wonderful!! Zerorez will definitely be my go-to business in the future and I highly recommend them. read more

I was shocked that Zerorez was able to get our pet stained carpet so clean!!! Stefan was polite, professional and competent!

There wasn't anything I or my husband DIDNT like!!! Professional, knowledgable , personable, ex-military( just think that's so awesome, thank you Josh for your decades of service to our country!!!) extremely thorough when cleaning our carpet! Having a family full of allergies and asthma I was extremely impressed by a company who doesn't need to use chemicals to clean our carpets!!! If you have carpet, do yourself a favor , call them ! If your in the Austin area, ask for Josh, he is ABSOLUTELY amazing!!! read more

Great job! Carpet color post muddy puppy is back to regular color. Good customer service!

Josh came to our house and was very professional!!! He was eager to explain every step of the process and worked hard the entire time he was in our home. This was our first time using Zerorez but it will not be our last!!! read more

Fantasic!!! Zerorez is awesome. Customer service is wonderful. No harsh chemicals, professional service and courtesy to your household. It is refreshing to see a company that is proud of their service and so very thorough. Josh is amazing. He patiently and enthusiastically explained the cleaning process to the smallest detail. Our three little boys were captivated by Josh's mini science lesson in the technology behind the magic. The results are proof. We have a huge backyard with 3 kids and 2 dogs plus white carpets in the bedrooms. The Zerorez cleaning process works miracles. Everything looks, feels and smells clean. It's comforting knowing that everything is sanitized. I'm happy knowing that we made the right choice for our home and family in contrast to the other companies and alternatives. read more

We were getting ready to sell our house, and hired ZeroRez to clean our carpets after we moved out. We had the house professionally deep cleaned prior to service. ZeroRez arrived to do the $119 special we hired them to do. They called my husband to recommend the extra pet treatment (since we had a small dog, we thought why not?). The tech said if we didn't get the extra pet treatment, our house would smell like wet dog. Our house smelled great right before service - fresh and clean - and the day after ZeroRez's treatment, our realtor went back to check ZeroRez's work. She immediately called to tell us the house smelled like a bunch of wet dogs. She was super worried about listing the house because it was so bad. My dad and my neighbor both went and confirmed the smell. We cranked the fans and AC, and gave it a few days. Smell still there. Had ZeroRez come back out - they said the carpets smelled fine, and the smell must be coming from the vents. So they checked the vents - the vents were clean. Then they thought the air filter was at fault. Air filter got changed. Still smelled. We had to list our house with that smell, and Febreeze it to death. When I called a ZeroRez manager to see if we could just get refunded for the pet application fee, he told me there was no way they could have caused the smell, that my family and realtor were "mistaken" about it smelling bad, that I was lying about it smelling fine before the treatment, and that if I "could only understand how carpet cleaning worked, I'd understand it could never cause bad smells." The manager made me cry, he was so condescending and u. He refused to give us any refund, and accused us of waiting too long to call him back (we moved 3 states, with 3 kids under 5, had a car accident during the move, and the basement in our new rental flooded... so yeah, we took a few days to return a call). We will NEVER use them again, and we are telling everyone we know to never use them. read more

On-time arrival, excellent service, great results. Will definitely use Zerorez again in the future, and refer them to others.

Zerorez cleaned our carpets yesterday, and we are very pleased. I wasn't sure how it would turn out since they don't use chemicals, but it is the same or better! Paul was our tech, and he was very honest, professional, helpful on recommendations and a hard worker. We for sure will use them again!! read more

I first heard about Brad and the Zerorez team on my local news. After doing some research I found that they offer factory rug cleaning. I won't explain it all here, but do some research and the process is amazing! Our oriental rugs have been handed down for generations, and only been cleaned a few times. Our 8 rugs came back a few weeks later looking outstanding!! For what our rugs are worth I wouldn't trust them with just anyone, except Zerorez from now on. Thanks guys! read more

I heard about ZEROREZ Carpet Cleaning on KEYE -earlier this week - - - decided to call and make an appointment - they gave me today - Friday the 16th - between 2:30 - 5:30 - - - ok - got up early as I have lung cancer and COPD - I elevated all the things on the carpet - for 3 bedrooms and a hallway - several hours and I run out of breath - - - - less than an hour before they were to be here- they called - - - THEY ARE RUNNING SLOW - - REALLY SLOW - - - they will have to be here not at 5:30 - but 6:00 or after - - - this is Friday night - - they promised to reschedule me for Monday - - I guess I could leave my things on the bed for that long - - so l talked to my husband and we decided to reschedule - - I called back - - MONDAY- - - they CAN'T RESCHEDULE ME FOR MONDAY - - - - - - - - IT WON'T BE UNTIL THE 27TH - - - I told them to forget about it - shortly the CEO OF ZEROREZ CALLED ME ANNOUNCING HE WAS THE CEO OF - - - I don't want to say it again - - - - - - - - he has some audacity - - I told him to hang up the $*%^ phone and never call me back - - - I called Stanley and have an appt. Monday - between 11 - 3 - - - AND THEY WILL BE HERE - - -- I SHOULD HAVE USED THEM IN THE FIRSTPLACE - - - - SO LONG ZEROREZ - - - GO BACK TO DALLAS - - - TLN read more

Doesn't get any better than Joshua Fitzgarrald and his team for floor cleaning!! They took care of all of our floors that included bamboo wood, VCT (Vinyl commercial tile) and commercial carpet as well as a large wool rug. Their concept of using empowered water without the harsh chemicals and strong after-smell is a plus! Our carpets look brighter - obviously cleaner and the work they did on our kitchen tile flooring is amazing!! The office feels, looks and smells ever so clean!!! I can't say enough about their hard work, professionalism and friendly service either. They made this big task a great experience for us at Austin Asset!! read more

I just had Justin clean my carpets and they look amazing! We had a room that smelled because of a doggy accident and he got the whole room smelling and looking fantastic! We only had 3 rooms cleaned and now I'm anxious to have the rest cleaned. I would use Zerorez and recommend Justin to anyone! Thank you Justin! read more

These guys are AMAZING!!!! I just moved out of my house and had them clean my very old, very worn, VERY dirty carpets and they did a super impressive job! They got out stains I thought would never come out. I am simply floored with the quality of their work! They are extremely professional and friendly. I will definitely use them next time I need carpets or tile cleaned! Josh was an excellent person to deal with. I am beyond pleased! read more

I'd give them a 3 on rug cleaning but a 5 on carpets- so a 4 star avg. I had them out a couple years ago to clean an office and they did a great job on the carpet. They came out a few weeks ago to clean a rug which they ended up taking with them so we could really get it cleaned well- saturated, stain removal and protected. After 2 1/2 weeks I got the rug back (numerous phone calls as well to find out why it was taking longer than the promised week) and the stains were still present. The rug did look better but I think the service of taking it in was a little bit of an over promise. All the employees are super nice and knowledgeable - I'm just not sure they are the best at rug cleaning and definitely oversold the service. The tech said he'd talk to his manager about discounting some of the $310 charge but I never heard from anyone. If you have a rug to clean you might look elsewhere- but they do a good job on carpet and are a nice company to deal with. read more