It would be difficult to not rate both the service and the technician (Raul H) highly. Raul called ahead, arrived when he said he would, looked over what we had booked to be done, explained what he'd be doing, and finished the work quickly. He was courteous and personable. We had considered having an area rug cleaned (at a cost of about $1/sf), but when we decided against it, there was no pressure. We booked one of the "deals" we saw online: 3 rooms (up to 200 sf each), plus 100 sf of tile cleaning for $129. We only had 2 rooms of carpet (both bedrooms) to be cleaned, so the price was dropped to $119. My biggest issue was that an additional $20 trip fee wasn't disclosed until I was about to sign up. So, with that and the tax, I paid about $150 total. I almost backed out on principle, as I felt that added $20 was deceptive. We prepped well for the visit as advised, clearing the floor of loose items, tying the drapes up, and vacuuming well... so the work took all of about 30 minutes given no furniture needed to be moved. We only had one small spot that needed treatment prior to cleaning, and this stain is totally gone. In the end, our carpet appeared to be cleaned well and the fibers did not feel sticky afterwards. Dry time was expected to take 4-6 hours but took longer than that, as it was rainy and cool the day of cleaning. The tile that was cleaned was marginally improved. read more

I would pass on this company. They had to come out twice to clean my carpets because stains didn't come out. satisfaction guarantee? It means that they would only come out and reservice it again. They came out twice and they wouldn't come out again because I had my baby. It was just really disappointing. They refunded me like $17 and that was it. My stains are still there. The carpet is not cleaned. I would definitely get someone else. read more

I highly highly recommend Zerorez for your carpet & tile cleaning. I have 3 cats and used to have 2 dogs. On top of that, I have very expensive high quality carpets that were very much in need of a deep clean. Stephan was the very experienced technician who was assigned. He was absolutely FANTASTIC! He was professional and cleaned my floors & tile as if it was his own. Stephan educated me on maintenance of the type of carpet I had as well. He was super fast but very much thorough & detail oriented. Within literally 5 minutes of Stephan starting the job, I could already see & smell the difference in my home. Even though been in my house for 14 years, MY TILE, GROUT, AND CARPET LOOK AND SMELL BRAND NEW NOW!! After Stephan left, I kept thinking, the value was outstanding & my whole mood changed about my home & life in general as Stephan's attention to detail and perfectionism changed the vibe of my home. The products that they use are natural based as they use water pressure, soak, and pull tools& vacuums all at once. The smell is from essential oils not chemicals as their cleaning solutions are amazing. When they left my home felt light/fresh/airy vs toxic chemicals. He also treated with pet protection which also was outstanding. I love this company & their mission. Stephan is Amazing!!!! Thank you Stephan & Zerorex. read more

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Had air duct cleaning done yesterday. Technician was very nice and explained the process. I have a single story house so the process didn't take long. But this morning I noticed alot of dust and large specs of dust or build up on dresser in the bedroom under the vent. I have not turned on the A/C, heat or the fan on since the cleaning of duct work. This apparently occurred during the cleaning of the ducts. Pix and video are not loading read more

Best job for carpet cleaning I have ever had! Their method of cleaning and the Tecnician that cleaned my carpets and my tile was great! He did a beautiful job! I give Zerorez a10 out of 10 stars! The man that cleaned the carpets is named Ben and he went out of his way doing the job. !! I'm really impressed! read more

Second year using Zerorez Carpet Cleaning. We have light beige carpet, with kids and pets, so it's a challenge and Zerorez has done a great job helping us keep it clean. read more

I keep getting texts about deals from zero rez I have to say I would not recommend them I used them last summer to clean some puppy urine stains on my wool rug, they claim to be specialist at this The young man who came to clean my rug was not helpful at all I asked him about the stains that were still showing and he just shrugged said he had cleaned the rug and that's all he could do I was charged around three hundred dollars and ended up having to throw my two thousand dollar rug away BEWARE! read more

If you are smart, never use this company ! They came and did our carpets. They looked dirty two days later. I contacted them a month ago when they sent me a survey and told him that my carpet was not clean right and they never replied to follow up. ! The salesman sold us another package that would keep the carpet protected and clean, and the carpet is dirtier than when he put the chemical on . We are retired people in our 70s and really don't appreciate to be taken advantage of . If I were you, I'd go with Another company that is more responsible and courteous enough to return your messages and ask if there's anything they can do. Beware !!! read more

Simply the best if you have tough stains such as pet stains. If anyone can get them out, it's Zerorez. They cleaned my pet stained carpet and it looked brand new. The guys were extremely polite, professional and knowledgeable. read more

Zerorez has cleaned carpet for us before with satisfactory results. However, what should have been a $150 expense this week turned into $283 with unnecessary add ons and bogus charges. My call to a manager yielded no help with the constant referral to "approval before work is done." A cautionary tale: ask how much more each add-on will increase the bill. Your $129 coupon in ValuePack is a joke. read more

Zerorez you are fabulous! Nate and Steve were meticulous and the end result was beautiful! You would never know we have 3 dogs! The tile they cleaned looks brand new! This is our second time hiring your company and each time it has been a 5 star experience. read more

To update: this is the first time Mitchell the manager has spoken directly to me about this incident. You never called me back. Also, to clarify my appointment, we did not ask for anything to be added to our services that was done without consulting with us first. The only reason we have finally gotten a response is because we finally posted pictures and left a review. Like I said, avoid them!!! read more

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DO NOT send your carpet out to be cleaned with ZeroRez. My 9x13 PB area rug was tattered upon return with yarns pulled up everywhere. I called to report, I was told Mitchell would call me. Never heard from him. I have no words for how sick I feel about my investment. read more

Zerorez Carpet Cleaning - Yarns pulled up everywhere look like balls of lint. - Carpet Cleaning Near Me - Pflugerville, Texas

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Requested carpet cleaning of all carpet in the house, 3 bedrooms, foyer and 20 steps. Tech was in and out of the house in 1 hour. Tech upsold needing the power brushing and other treatments which doubled the original "deal". Daughter in law was at the house for us and said it looked ok. Made it to the house and the carpets are horrible and clearly not cleaned properly. Will be contacting for reservice or refund. Trying to release house back to landlord and now extra delays and expense UPDATE #1. They have scheduled a reservice for this review. However refused to put a manager on the phone after numerous requests on the call UPDATE #2. Still never got to talk to any version of a supervisor/manager. Did get two techs resent to the house. New team confirmed the prior service was not completed correctly and the carpets needed additional attention. The second cleaning did appear much better. Still disappointed in total since I needed to waste a second day during a very tight schedule to move. read more

John did a fantastic job with professionalism. He suggested the pretreatment since we have an indoor dog and pleased that we did. Will definitely be using Zero Rez Austin again and hope John will be our service tech when we do. read more

This was our first time using Zerorez and highly recommend them for their excellent service. Donald reached out in advance of arrival and showed up when expected. He was very thorough when explaining the services and offering additional services without being pushy. We went with the recommendations and are very happy with the work done on our carpets and master bathroom grout cleaning. It looks brand new and smells great. For everything that was done the price was reasonable. This was money well spent and will definitely use them again for future cleaning. Donald was awesome and we truly appreciate him and the work done. read more

First time using Zerorez and will continue to use them! Ben revitalized our carpet that has survived family of 4, animals and numerous parties! So happy with the service, price was very reasonable and carpets look great!! Thank you Ben!! read more

I've used them twice before to clean my wall-to-wall carpeting and they did a great job - good value for the money and very efficient and friendly service. But this time I had the take our $$$$ Oushak area rug away to their plant for cleaning. This rug has been cleaned twice before by Kaska's rugs and it came back perfectly done. I gambled on Zerorez's ability to do a good job after viewing their website's info on how they wash and treat area rugs. Well, Zerorez basically ruined it. It's noticeably faded and streaked and the entire rug came back with hundreds and hundreds of what I can only describe as 'pulls' and pills in the loops. I mean, ruined. read more

Moving into a new house. I had zerorez come in and do my carpet and tile. then I had them come back and do my ducts and they did an amazing job. house smells great and the air blowing out smells fresh. I would recommend any body living in the Austin area that need there carpets and ducts cleaned to use them. read more

Great carpet cleaning service. Tech was very nice and on Time. He had some great recommendations and also moved my furniture around. I will definitely use this company again read more

I should have read these reviews before I hired them. I am hoping to save someone else from spending a fortune on a job that they can not do. This review is based solely on cleaning my grout. I hired Zerorez to come to my house on November 4, 2021 for a grout cleaning. Their estimate was $117.99 to complete the job based on their calculations . When they arrived the estimate was revised to $340. I okayed the job based on the new number although this number did not match their advertising. Upon completion of the job, I reviewed the work and was unsatisfied with the result. I expressed this to the company while they were on site and told to wait 24 hours for the cleaning to dry because the result could change. The total after the employee said he was done changed again and to $378.88, which I paid. After 24 hours, the results of the cleaning did not improve with an additional soap scum which was not on the tile now on the surface of tiles in the shower. The company offered to come back and redo the job. Why would I even consider having them come back when nothing was done the first time? I took half a day off of work and the carpet in my bedroom was soaking wet when they left. Having them come back was never an option for us. They have offered a partial refund of $100 which will not work for a job which was not performed. I have requested a full refund from the company and been ignored. Zerorez has taken my money with no service performed. Please see pictures below: MY AFTER PICTURES SAY IT ALL. read more

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I paid over $250 for 3 bedroom and still smells and stains were not removed. If I knew that was going to be the case, I would've found a diy to remove stains. Technician had to call someone when he first got to my house and ask how to operate the machine. read more

They say they live and breathe customer service. They're not exaggerating! Brad and Roy are so generous with their time, going the extra mile to make floors shine. The company uses a unique cleaning process that is new to the Austin area, and I can say with confidence that it is miles above the rest. From this point on, this is the only company I will hire to clean my floors! read more

Didn't get my white faux suede sofa clean at all. I would use them for rugs and that's all. I do like that they don't use chemicals though.

I had an area rug that I wanted cleaned. Someone came out and looked at the rug. I asked "do you think you can clean that?" He said yes. I guess I should have told him I actually wanted it cleaned of stains. It's still as ugly as when they took it away. I guess the "cleaning" is just dust removal. That was $400 dollars wasted and I'll have to buy a new rug anyway. These people cannot clean stains out of rugs. Leslee Fraser read more

Prior to using Zerorez, we used a very well-known carpet cleaning service. This company left our carpet, after it dried, looking 10X worse than it did before the cleaning. It was awful. I should have known, considering the whole time the tech was cleaning, he was making excuses for what the carpet might look like afterward it dried. And the smell in one of the rooms after the carpet dried...gag! So we decided to try Zerorez. Oh...my...goodness! My carpet looks great! Zerorez is less expensive than the well-known companies, cleans your carpets faster, the carpet dries faster AND my carpeting looks, feels and smells clean. I'll use them again and highly recommend. Thanks, Bo! read more

John came yesterday to clean our two love seats. He also cleaned the tile in our two bathrooms and cleaned the carper in our MBR at not charge. The quality of the products used and the workmanship were exceptional. Everything looks brand new and we are very satisfied. He cleaned up after the work was completed We are planning to use Zerorez again the future and will tell our neighbors about the great results we had. read more

We heard about Zerorez from a local Christian radio station. When we called, they were able to make an appointment which was convenient for us. The service tech Bo, arrived within the appointment window of time of 8 to 10:00 am. After a walk-through he gave us an estimate of the cost of his visit. Bo was courteous and considerate of us and our home, plus answered all of our questions. Our carpet looks like new. We recommend Zerorez and will use them again. C&S @ Barton Creek Lakeside read more

Showed up and wanted all furniture outside the room I said vacuum bed I said that we lift up bed abs he said no he has to get ro next appointment He said I have to get to my next appoyHe wasn't even here 1 min I would stay away from this company period I usually use Stanley steamer never was told we can't vacuum under bed awful company read more

Our carpet was heavily stained by dirt, pet stains, and just regular wear and tear. The process to clean our living room, dining room, and hallway took about 1.5 hours, and the carpet looks great and smells fresh! read more

Zerorez Carpet Cleaning - Hallway stains before cleaning. - Carpet Cleaning Near Me - Pflugerville, Texas

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This my second cleaning with Zerorez, first one went well Second time- There is a scratch on my driver side of car and the cleaner tech confronted me about it, saying that it was there beforehand and he hadn't work on the driver's side before calling my attention to it. Thankfully I have a camera recording of him on that side. After I watched the recording I told him he lied to me about it and that I wanted to talk to the owner Brad. The scratch abruptly stops at right before the car door meets side of car because the car door was open and the tech had the cleaning equipment on the driver side. The owner Brad, laughed and didn't take my concern seriously and that I had asked the tech and his assistant to leave my house because 1) two men in my house and I was alone and a women, 2) the main cleaning tech was very confrontational 3) the main cleaning tech person lied to me and I had video recording of it and was being more confrontational I felt unsafe as a women with two men in my home 4) the owner laughed at my concerns of my safety, audio recording of that I would not recommend this service. They are very unprofessional and lied to me about the service and scratches to my car. Also I highly recommended to the owner to ask in the future all cars to be taken out of car garage if work would be done to it and not squeeze into my garage to do the work. I didn't know he was actually going to do the work in my garage, I was confident they would let me know so I could move my car to driveway, but I didn't know he was doing work in the garage. The tech should have known to ask to move car he is the professional (?) and would have prevented the scratch on my car. read more

Zerorez Carpet Cleaning - Scratch to car - Carpet Cleaning Near Me - Pflugerville, Texas

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My first two reviews were quite critical of Zerorez. But, not to be dismayed, Brian, the manager, wanted to wanted me to have the 5 star / 10 out of 10 experience. They came back to my house and looked at the carpets and area rugs. They thoroughly cleaned each one. There was a marked improvement in our son's room carpet. It was much cleaner and bright looking. The same with our office. They moved furniture this time. The area rugs showed even more improvement from our last experience. They cleaned them indoors and dried them more completely. Our 100% wool rug had a faint yellow tint from our elderly dog's bladder problems. The first time they were still noticeable as well as the smell. Brian got on his hands and knees to smell and look. When he was done, it was all gone. NO STAINS or odor. One of our other area rugs had some old blood stains from an accident. He was able to remove those as well. The only reason this is not a 5 star is due to the first visit. Brian cannot run a business by redoing work that should have been done the first time. Thanks again, Brian, for the extra effort. read more

I'm very happy with the service we received. Showed up on time and did a great job. Our elderly carpet looks almost new again. I appreciate that no soap or chemicals are used since we have pets. I'll definitely call again when we need carpet cleaning. read more

I have never used someone else to clean floors on a house i had just purchased. The home had travertine tile thur out the whole house the grout was dirty when he came in to demonstrate he did pick the dirtiest part right in front of a counter in the kitchen he cleaned it and it looked nice to clean it he did have to go over it twice, he did do the whole house backing out the front door he said i needed to let the sealer dry and not to walk on it and asked to be paid so I did. When I went back to the house the next day there was many areas that were still dirty nothing like the area that had been cleaned in the demonstration i called to talk to someone had to leave a message and still have not heard from them i think $1600.00 dollars for 4 hours work would at least get a return call. I don't think i would recommend there grout cleaning service. read more

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Cam with Zerorez did an amazing job getting our carpet looking and smelling brand new. He was friendly, knowledgeable, and thorough. Even my 3 year old said "Cam is a great worker!" 10/10 will use this company again and will request Cam for any future cleanings. read more

I just had the tile and grout cleaned in a 10 year old house that had two prior owners. The house is 100% tile. It desperately needed attention. ZEROREZ AUSTIN came out and cleaned all of the tile and the grout and then sealed the grout! It looks absolutely amazing!!! Bo and Cam are so nice and so professional and really know what they're doing! I WOULD HIGHLY RECOMMEND THIS COMPANY to have you tile, grout, carpeting, area rugs and so many other things cleaned. YOU WILL NOT BE DISAPPOINTED! read more

Zerorez came on time, was very respectful and thorough. I am very satisfied with how clean my carpet it. read more

I love this company... for several reasons. From start to finish, (the call to the payment), Zerorez was efficient, courteous; it's customer service was stellar. The tech who came to my house was punctual, polite, knowledgeable and very personal. He loves this company; in my opinion, employees who love the company they work for are an indication of the quality of the company. The tech did a great job - removed the stains from my 'chips & salsa' incidence. Their prices are quite competitive and finally, the solutions they use are organic and non-toxic. read more

We had a dog for three weeks, and she peed just a few times on our carpet. We cleaned it up right away each time. It wasn't like she soaked the carpet in the same spot over and over... These guys came and did the extra pet treatment, but the smell didn't go away at all. I had them come back to treat the smell again, but it still smells. It's so frustrating. This was a basic, simple job that should have been taken care of for what I paid. We paid extra for it. Waste of time and money. Do not pay for pet odor treatments. They did a fine job cleaning our furniture and normal carpet. But it's ridiculous that they couldn't fix my pet odor issue. read more

Been using them every 6 months for 5 years. Great service. The first visit they will show you the dirt the machine is sucking up which is both gross and theraputic at the same time. read more