Excellent, Excellent, and Excellent. The tech was professional, efficient, and did an outstanding job. I will used Zerozez again. read more

Old carpet is fresh again! Highly recommend this company. The guy who came was super nice and very efficient. read more

Zerorez - Carpet Cleaning Near Me - Las Vegas, Nevada

We had a tech come out who didn't do a good job at all and when I called they immediately scheduled me in again to have someone come out. I did request for it to be someone different and the second guy did an outstanding job- I believe his name was Soul? He was very thorough and took the time to focus on the areas that I had pointed out were missed. There were small surface area spots that should've been gone the first time but i'm glad he was able to get them cleaned. Our carpets aren't very dirty to begin with since we don't wear shoes in the house but we just like to get them done for extra dust cleanup and since our small dog had marked a few areas that we hadn't caught. Thank you for sending him out! read more

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We'd always been very happy with Zerorez, but the last time they cleaned our carpet, the work was completed so quickly that it was clear the dog messes were barely touched or addressed. The room continued to smell after the cleaner left. We will probably consider another company for our next cleaning. read more

The technician and a helper arrived to clean the master bedroom and closet. My wife also asked the workers if they could clean the tile floors. She thought she was working with the company. The main worker said he would do the job for $. They did not put up corner wall protectors The workers took no concerns to protect our walls. After the work was completed the payment to the company was made. The worker then took cash for the tile flooring. It took a few hours before the carpet and tile were dry enough to move around the house. It was discovered the paint on the walls and baseboards had damage in a dozen places. Pictures were then sent to the company. They sent out the main worker, who could not fix damage but did the tile floor again because there was water spots. Since the work has been done the company, after us complaining said they would only give a small refund,. far less than the damages. We had a professional painter give us an estimate. It was a few hundred dollars. The company has said they will not pay the true cost of repairs. read more

Join the craze! We needed carpet cleaning and wanted less reside after the fact. We made two calls because we didn't get a response to our first call. Scheduled and an appointment in 2 days. Bradley came out and gave a 2nd estimate after visually seeing our needs. The floor needed some Tlc and he gave it in the larger visible areas but the wall areas paid the price. Still very dirty. They pride themselves on shorter dry time but I'm not sure of the comparison. The value was good because the carpet is refreshed for the most part but the details determine the rating for me!.... 24 hours later, the floors are still wet. So, I call the office and get informed that somehow we were misinformed. our technician informed us to not turn the heat on, 60 degrees in the house last night with my children and grand children. Today the person from the company said to turn the heat up to 74 and open all of the windows and turn o. The ceiling fans. Not the instructions given my technician Bradley yesterday. Longer story short, no one can come to the rescue until Monday. Follow up, yesterday a different technician came out and completed the cleaning again because of the number of crunchy surfaces. He gave me different follow up instructions than the other 2 I received. I was informed by him and the person I spoke with Saturday that someone in the office would be calling...never happened read more

I just had my carpets done by Erich. He was wonderful. He was so professional and polite and honest. He made a forever customer out of me! I hope you guys appreciate him. I will never use any other carpet cleaner again. Thank you Zerorez for hiring such an amazing employee!! read more

Received a quote to clean my clothes dryer vent, $199.00. When the person arrived, the price was closer to $289.00. I cancelled that appointment while the person was in my house and had another appointment scheduled later today. I cancelled that. Apparently they were going to charge me $90/per visit in addition to their quote. Unacceptable. read more

Requested living room, stairs and closet rugs to be cleaned but the technician didn't clean the living room rug because it wasn't on his estimate. Whoever took the order over the phone also gave him the wrong condo number. Called the office and they wanted 101 dollars to come out and do the living room. Very poor communicating. read more

I booked my service online for $129 for 1 room stairs and area rug, when they arrived at my home they quoted a totally different amount $300 unbelievable wasted my time getting home ready for nothing I would never recommend zero rez read more

The carpet cleaner showed up on time and did a great job! Carpet and sofa looks brand new!

Eric was great! Very helpful moving things, polite and respectful of me and my home. Great work on my wool area rugs and my bedroom carpets. Will use them again. read more

Steven M. was great! Personalable, price was amazing, worked diligently, kind, and caring. I highly recommend Zerorez. I asked Steven gave me a price for the service and it didnt change. Service was wonderful. read more

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Zerorez did an excellent job cleaning my couches. My technician, Ricardo, was outstanding!! He was kind enough to work around my schedule, took the time to explain everything in detail and was courteous, friendly, fast, and efficient. Truly all about customer service. I'm a repeat customer, and every visit I've been treated with amazing care. I definitely recommend Zerorez. read more

This company quotes one price then raise it on site. I had to get my carpet cleaned for an exit inspection for a house I rented. Small. Less than 1,000 sq Ft and they told me $500 on site. SMH then took so long that I couldn't find anybody to do the service on such short notice. Please don't waste your time or money with this terrible company. read more

1)- Horrible customer service! 2)- Don't honor their advertised discounts. 3)- Try to upsell you for every inch of carpeting they claim is outside of a room or area even though it isn't. 4)- Way overpriced per square footage. 5)- Nothing special about how they clean carpets, same job as all the rest that are much cheaper without the attitude and hassle. read more

I am highly disappointed in the service I received. It was done in a rush manner and I was told my carpets are old. Buyers beware.

From start to finish here is our experience we called and booked an appointment was given a quote over the phone /timeframe to when they come and do the service and they will give you a call 30 minutes prior to arrival, a text was supposed to be sent to confirm , now with that said we never received a text and the the tech called and said they would arrive in 10 minutes ?? Once inside he goes around and looks at all the rooms with the black light to see if there's a urine from any pets because that's gonna be an additional charge ! Why didn't they just ask these questions in the initial conversation do you have pets or did you have pets. I don't particularly care for the tech telling us all there's a lot of urine or how dirty things were, and when you have children, of course things are dirty. The floors aren't perfect,That's why you're here to clean the carpet and once they get the carpet wet that old urine smell was going to come out and you'd be able to smell some of it which we understood, however that should've all been said in the quote ! The whole process took about a little over an hour for about five rooms total and stairs everything look good. The floors are wet, so would probably need to crank up the heat or leave your windows open to get that dried out so it's gonna take quite a few hours and they let you know that at the end. Customer service from beginning to end is key for return business! read more

The tech was knowledgeable, friendly and arrived on time. An additional plus ... he was friendly to my dog.

I was a victim of fraud. The carpet cleaning company that I hired claimed to be ZeroRez but they weren't,They were Zero Rest. They later claimed to be Stainless Steamers. Be very careful who you hire to come into your home. There are a lot of con artists out there. This was brought to my attention by Kevin from ZeroRez!!! THANK YOU KEVIN!!! read more

just had my carpets cleaned and two days later my whole house stinks like dirty water, my carpet is completely flat, I rubbed the carpet and it's sticky and the worst smell ever,I even paid extra for the enzymes that they recommend, not to mention the scraped paint on my staircase. Update: Zak came out and re cleaned my carpet, OMG, they look AMAZING,I wished he was the one who came out the first time around, I will always request him for my future cleanings, he took his time and was very thorough and knew what he was doing, very professional. Thanks again Zak read more

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This is the second time we have used Zerorez for carpet cleaning, and I would say we've been quite pleased with the work. The technicians that came out both times were very professional and knowledgeable about their work. They were both very attentive and were looking for stains to work on. The carpet felt and looked clean afterwards. Price seems fair although I have to admit that I did not do too much price comparison, and they usually have some kind of promotions. After we used them for the first time, they sent reminders and special deals. We had six rooms cleaned for $210. We did get the protectant for four of the rooms for $35 each. Making an appointment via the phone was very easy. They gave me a three hour time bracket (for when the technician was supposed to show up) but he did show up at around the start of the three hours. He also called when he was about half an hour away. I did see some of the bad reviews and I honestly don't understand why. I personally would use them again. read more

It was the 2nd time I've had my 10 year old area rug cleaned by ZeroRez and like the last time, they did a fantastic job. I especially like how the rug doesn't come back with any cleaning solvent residue or chemical fragrance on the fibers. I walked on it barefoot and could feel the nice clean silk and wool fibers. While they are a bit pricier than other providers, I feel the cost is justified due to their eco friendly cleaning and great service. You seriously don't want any synthetic or petrochemicals in your home, especially if you have children or pets. read more

This was the first time I've ever used Zerorez and I am very pleased with the work Major provided this morning. He was not only on time but actually came earlier which was great because he got done quickly. I feel like I was charged a fair price and we received great work. I would highly recommend using Zerorez! I included a picture of the room that was the worst in the whole house and you can see the difference. read more

Zerorez - After Zerorez - Carpet Cleaning Near Me - Las Vegas, Nevada

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I had my entire house carpet cleaned. Carpets look great, did not take long to dry (completely dried a little over four hours), about two hours to clean. Major(tech) was great! Value was fantastic! Star rating 4.50. I do mot give five stars often, there is always room to grow read more

Didn't appreciate the attitude the carpet tech had at the end of the cleaning, I asked if there was a guarantee and the tech copped an attitude with me because I didn't go along with his upsell all guarantees are "waived" pretty awful of you ask me. The tech took all of 5 minutes to clean the areas in question for $120, there are other companies who don't give you attitude when you say NO to them upselling you read more

Brian arrived right on time. Went through the house to confirm what I wanted done. His work was efficient and thorough. I was more than amazed at the difference he was making! Carpets came completely clean everywhere. I did up the service with sanitizer as I have a cat and there were some spots I didn't get clean enough with vinegar and there was no odor afterwards. My carpets were dry within a few hours. I'm very satisfied with the service, the price and the outcome. The office sent me emails and texts with updates on the appointment and I like that reminder. The price was exactly what I was quoted. Overall was a great experience. I will definitely use them again. I've tried other services and had stains bleed through within hours of their leaving. Not so with Zerorez! And I had some tough spots. All clean, no smell and quick dry. Can't ask for more. read more

Bradley was just here and did an amazing job. He is very friendly and professional. Zero Rez is the best carpet cleaning company in Las Vegas. I have used you for years and will continue your service has never failed . Thank you read more

I scheduled the appointment and requested Angel, I am thrilled that we had him clean our carpets with high efficiency. Angel was so hard working and thorough, I was so impressed. Angel took the time to walk through and educate us on tips for maintaining our carpet. I highly recommend Zerorez and Angel, thank you read more

I was recommended this carpet cleaning company by a friend and after hearing about there deal on the radio i was in!! They had a $99 for 3 rooms deal so i got that and they were able to accommodate the date and time needed!!!! This morning Julian came in to get my carpets cleaned he explained everything to me and what he recommended. In the end he gave me a deal on removing pet odors from the two areas he recommended and made sure my carpets smelled and looked good! They are like new now and the pet odor is gone for now at least and my entire home smells now like citrus lol i recommend them and i will use this service again!!! THANK YOU AGAIN :-) read more

Zerorez - After - clean carpets :-) - Carpet Cleaning Near Me - Las Vegas, Nevada

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The young man was wonderful and polite. He cleaned 2 recliner sofas, 1 standard sofa, 1 loveseat and stairwell. He was done in under an 1 1/2 hours which I felt was too quick and made a comment about it. We pointed out that our dog leans on one of the sofas so it was pretty dirty. I was really hoping the dirt would come out but after it dried it was still there. I even showed him when he said he was done that it didn't look clean. So my husband used woolite upholstery cleaner afterwards and was able to get a lot of the dirt out. The tech also did not extent the recliners and clean the foot part. Called the office to see what could be done and was given an apology and that a tech can come back out to clean it again for free. We spent over $700, we are frustrated and disappointed. Not worth the money. read more

Zerorez - This is the results. - Carpet Cleaning Near Me - Las Vegas, Nevada

Bro service was a** sent a guy named Bradley that up sold the whole time and about how the carpet was terrible and he did a good job and I should consider all this dumb s*** and I'm like bro All I want is my carpet cleaned and they give Yu a 20 coupon that you can't use fullly if Yu live in a one bedroom and the worst part I accidentally nominate them for best in vegas I'm having a trash payday read more

Another great cleaning and amazing service from Zerorez! Easy appointments..on time, professional technicians and always a great price. (thanks Ask Mary) We are once again very please! read more

Zerorez - Carpet Cleaning Near Me - Las Vegas, Nevada

At house on time to start the job. Very courteous and did a super great job! Price was very reasonable and carpets look really nice. Would recommend highly! read more

Very very poor job one of them quickly shampooed while the other text on his phone. we moved all the furniture so they chould do a good job but they rushed it and left streaks throughout the whole living room. So bad that we had to RENT A CARPET MACHINE and redo the whole job. Called to inform zerorez and was told there won't be a refund because they wasn't gave another chance to shampoo it again! Lol I guess we was supposed to leave all the furniture in our kitchen until they could schedule another time to come back and do it again! Avoid THIS place and find a reputable place that will do it right the FIRST TIME. read more

Scheduled a carpet cleaning easily online although I was a little hesitant because in the past I felt the technicians were just rushing through the whole service. Anyway, I decided to give them another chance and was very happy with the service received this time from their technician named Richy. He did a great job on the carpets and also did a small area of tile. Their prices are very competitive and we would surely use them again! read more

I paid $500 to get 3 rooms, the stairs and a sectional cleaned. There are still spots on the stairs and in the living room. The bedroom had a new brown spot that I got out with a soapy rag, and the sectional still had some food spots that I got out with a soapy rag. I was told a make up spot would be pre treated but I don't think it was... over all Zero rez seems over priced, and I won't be using again. read more

We have always used them. Angel came out today and did our living room rug. Very knowledgeable, professional and friendly. A bit pricey but you get what you pay for. read more

I had Zerorez come for a carpet cleaning a few months ago. Yesterday I found a bump and crack in a glass panel of my armoire. A silk plant sits in front of it and obscured the damage, so I just didn't see it. Martha was very unsympathetic, stated that any number of things could have happened, including my house settling. "Does anyone ever go into that room?" There is an obvious star bruising from a bump where a piece of equipment hit it! I have no reason to lie to Zerorez! It is sad that they are unwilling to acknowledge that there is a high probability that this is an injury and allow a claim. No accountability, no customer service; freely willing to lose a repeat client. Beware! Inspect every inch of your home if you hire them as they care nothing about customer service! Addendum: So after reporting Zerorez to websites and the BBB, the company is furious with me. They offered $50 for inconvenience, I responded that I wanted half of the cost of the panel. They never asked me to proceed with an estimate, then pronounced to the BBB that I never gave them the cost! Okay Zerorez, $315 at 2014 rates! That is what you should have agreed upon. But you decided that I was expendable! read more

Zerorez - Bump injury resulting in a crack on the panel. - Carpet Cleaning Near Me - Las Vegas, Nevada

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The Cleaning tech was very knowledgable and very helpful and did a fabulous job.Highly recommend them. Also, very reasonable cost,